PROVIDENCIALES, Turks & Caicos Islands: At Beaches Turks and Caicos, exceptional service isn’t left to chance—it’s cultivated, crafted and continuously refined. This commitment to excellence was on full display as over fifty passionate team members graduated from a dynamic six-week Customer Service Excellence training, designed and delivered through the Sandals Corporate University (SCU).                                                                                                                                                                                The immersive training programme focused on building essential soft skills for hospitality professionals in an increasingly competitive industry. From communication strategies to emotional intelligence and resourcefulness, graduates were empowered to sharpen their personal brand and elevate the guest experience across every touchpoint.

Held at the resort’s Caribbean Village conference room, the graduation ceremony was charged with energy, optimism and purpose. Guest speaker Sabrina Green, former director of the Turks and Caicos Human Rights Commission and best-selling author, delivered an inspiring keynote under the theme: “Level Up and Lead: Elevating Service Standards.”

“You are now change agents,” Green told the graduates. “Your success depends not only on what you say but how you say it—through empathy, clarity and emotional intelligence. At Beaches Turks and Caicos, excellence is not optional; it’s your way of life.”

She further emphasized that being resourceful and adaptable is key. “Guests may call on you for anything—sometimes beyond your job description. This course has equipped you to listen, empathise, apologise and provide a solution. That’s the Beaches way.”                                                                                                                                         Assistant Learning and Development Manager Jodian Scott-Banton celebrated the group’s transformation and encouraged them to LEAP—Listen, Empathize, Act, Perform—in their roles moving forward.

“Through the Sandals Corporate University, you’ve been given tools to elevate your service standards,” said Scott-Banton. “You’ve grown in confidence and skill and I’m confident you’ll now serve as ambassadors of excellence, raising the bar in every interaction.”

The training was a creative blend of theory, practice and performance. Participants showcased their learning through presentations and dramatized scenarios—sparking both engagement and insight. The standout group, Personal Branding, was hailed as the most effective, thanks to their unique blend of youth, experience and dynamic communication.

Kimberley Mowatt, representing the winning team and a proud member of the Food and Beverage department, reflected on the collaborative spirit. “Our group mastered the art of synergy. We brought energy, creativity and clarity—traits we’ll continue to harness in shaping guest experiences.”

Managing Director James McAnally offered congratulations and grounded the celebration in the broader mission of the brand.                                                                                                                                                                                                                                            “This course was so much more than completing a programme—it was about igniting transformation. Our goal is to train, certify and empower our team members to consistently deliver world-class service. When our team thrives, our guests feel the difference.”                                                                                                                                                                                                                 McAnally further affirmed that the SCU Customer Service Excellence course is an academic achievement and even more so, it’s a cultural commitment. “The true value lies in how each team member now thinks, acts and serves—with greater awareness, accountability and care.”

As Beaches Turks and Caicos continues to set benchmarks for Caribbean hospitality, this latest cohort of graduates serves as a shining example of the resort’s deep investment in its people—and the enduring power of service with heart.

PHOTO CAPTIONS: 

1st insert: Guest speaker Sabrina Green, former director of the TCI Human Rights Commission shares with the graduating class the on the purpose of level up and lead: Elevating Service Standards

2nd insert: Members of the Food and Beverage department, Javian Campbell (left) and Anne Francis share a celebratory moment at the commencement of the graduation exercise

3rd insert: Assistant Learning and Development Manager Jodian Scott-Banton (right) presents a token of appreciation to guest speaker Sabrina Green at the Customer Service Excellence graduation exercise

4th insert: Denekia Hall (right) from the Food and Beverage department accepts her certificate from Sabrina Green guest speaker

5th insert: Sabrina Green presents to Racquel Mitchell