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MRS. PAULA ARTHUR-RIGBY APPOINTED AS CUSTOMER SERVICE SUPERVISOR

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Providenciales, Turks and Caicos Islands, 6th May 2025 – The Office of the Deputy Governor of the Turks and Caicos Islands is delighted to announce the appointment of Mrs. Paula Arthur-Rigby as the Customer Service Supervisor in the Customer Service Department within the Ministry of Immigration and Border Services.

With over twenty years of enhancing customer experiences in the private sector, Mrs. Arthur-Rigby brings a wealth of expertise to her new role. Her background spans from daily operational management to developing growth strategies that drive productivity and enhance human resource management.

Mrs. Arthur-Rigby joined the Ministry of Immigration and Border Services’ customer service department in March 2024 as a Customer Service Agent. She quickly excelled in her position and was promoted to Customer Service Supervisor due to her outstanding performance.

In her remarks on her appointment, Mrs. Arthur-Rigby expressed her gratitude, stating, “Let me begin by saying my God is awesome. I appreciate the chance to contribute to my country and am eager to collaborate with all the different departments. I am excited to leverage my knowledge and experience to enhance the services offered by TCIG.

I am so fortunate to have a phenomenal support system; that’s my family: a loving mother, Angela Tucket-Arthur my amazing husband, Darren O. Rigby and my fabulous five children, who believe in me with their whole hearts. A friend like none other, Ms. Sabrina Elizabeth Green, is the one who set the pace and the above-average standard that I am fully set on following as needed.

It is my firm belief that while anyone can step into the role of a customer server, not everyone can truly excel in elevating the customer experience. As for me, I am driven by a relentless pursuit of excellence in this regard, always striving to go above and beyond to ensure that every interaction leaves a lasting positive impression. I believe that by focusing on the customer experience and being dedicated to building trust and rapport, we can drive long-term loyalty and satisfaction among our clientele.

From my deep place of gratitude, I must acknowledge and thank Her Excellency, The Deputy Governor Mrs. Anya Williams and also my Permanent Secretary Mrs. Althea Been and Mr. Jackeem Cole, Customer Service Manager, who stood solid as rocks with their confidence and faith in believing in my ability to get the job done, I welcome this call as the vocation that it is and pledge to maintain the high standard of solution-focused operation that you both embody in your service to this nation.

I am committed to leading by example and upholding the core values of integrity, transparency, and accountability. I firmly believe that by working together towards a shared vision, we can make a meaningful impact and drive positive change in this public organization.”

In congratulatory remarks, the Deputy Governor and Head of the Public Service, H.E. Anya Williams, said, “It gives me great pleasure to congratulate Mrs. Arthur Rigby. Her passion for service and commitment to excellence will be invaluable as we strive to enhance the quality of public service delivery within the Customer Service Department in the Ministry of Immigration and Border Services. I have every confidence that she will lead our customer service efforts with integrity and a focus on creating positive experiences for our customers.

Congratulations, Mrs. Arthur-Rigby, on your well-deserved promotion.

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Bahamas News

SOILCARE PHASE II ENGAGEMENT SESSIONS HELD AS BAHAMAS JOINS A COALITION OF COUNTRIES COMMITTED TO RESTORING LANDSCAPES AND SECURING A RESILIENT AGRICULTURAL FUTURE

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ST. GEORGE’S GRENADA – The Bahamas is joining a coalition of Caribbean Small Island Developing States, that committed to restoring landscapes and securing a resilient agricultural future, by tackling land degradation and drought. The Bahamas is one of six new countries scheduled to benefit from the Caribbean Small Island Developing States (SIDS) multi-country soil management initiative for Integrated Landscape Restoration and climate-resilient food systems (SOILCARE), Phase II, implemented by the Partnership Initiative for Sustainable Land Management (PISLM).

SOILCARE Phase I has been helping adopt policies, measures and best practices and support review of legal and institutional frameworks to achieve Land Degradation Neutrality LDN and Climate Resilience.

As PISLM prepares to launch Phase II of its flagship regional project, adding six new countries, two consultation sessions were completed on 3rd and 4th June by PISLM’s Sustainable Land Management Specialist Dr. Ronen Francis.

Project updates were present to the Permanent Secretary responsible for UNCCD IN the Ministry of Environment and Natural Resources, Mr. David Davis, Director of Agriculture – Dr Jason Sands and Danielle Hanek- Director of Forestry Unit of the Ministry of Environment and Natural Resources, the Bahamas.

This project will seek to assist the country in upgrading its National Soil Laboratories through provision of modern equipment, Standard Operating Procedures (SOPs) and training of technicians. It will also help the Bahamas, to develop Digital Soil Maps, develop their national drought risk plans, including improved drought management, Cat Island. It will also support a youth agri-business programme that will foster youth-led innovation and align with the CARICOM 25×25 vision.

This project is funded by the Global Environment Facility (GEF) and implemented with support from the Food and Agriculture Organization (FAO). Allocated funding is$17.9 million USD and $26.5 million USD in co-financing, by regional Governments, including the Bahamas.

Photo Caption:

Photo 1 Permanent Secretary responsible for UNCCD in the Ministry of Environment and Natural Resources, Mr. David Davis, Director of Agriculture – Dr Jason Sands Daniell, Ms. Danielle Hanek- Director of Forestry Unit of the Ministry of Environment and Natural Resources, the Bahamas and Dr. Ronen Francis-PISLM.

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Bahamas News

$3 Billion in Projects Signal Grand Bahama’s Rebirth, Says Minister Moxey

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By Deandrea Hamilton | Editor

 

Grand Bahama is undergoing an economic revival backed by more than   $3 billion in real investments, according to Pineridge Member of Parliament and Minister for Grand Bahama, the Hon. Ginger Moxey.  The Minister’s remarks came during her Budget 2025/26 contribution in the House of Assembly on Tuesday, where she painted a vivid picture of recovery and reinvention for the island long regarded as beleaguered.

“Don’t let the noise in the market fool you,” declared Moxey, adding that Grand Bahama is no longer the forgotten stepchild of the Bahamian archipelago.  “There is over $3 billion in real investments happening now in various stages of development.”

Moxey described Grand Bahama as the fastest-growing destination in The Bahamas in terms of air arrivals, up 14.5%, and poised for exponential growth in cruise tourism with the official opening of Carnival’s Celebration Key in July.  Government projections show that by 2028, the island could host as many as 6 million annual visitors.

A Full Ledger of Progress

To fully capture “the magnitude of what’s happening,” the Minister rattled off a comprehensive and unprecedented slate of developments, signaling an economic and infrastructural transformation:

Major Projects Currently Underway:

  • $827M Grand Lucayan Redevelopment – the crown jewel in Freeport’s tourism reboot.
  • $700M Celebration Key – the highly anticipated Carnival cruise port at Sharp Rock.
  • $665M Grand Bahama Shipyard Expansion – positioning Grand Bahama as a maritime leader.
  • $348M Xanadu Beach Project – a return of the iconic resort once frequented by Howard Hughes.
  • $210M Freeport Health Campus – modern healthcare facilities aimed at improving public and private care.
  • $100M RCCL Harbour Cruise Port Development – bolstering Grand Bahama’s appeal to cruise lines.
  • $73M Liwathon at South Riding Point – signaling energy sector stability and resilience.
  • Airport Redevelopment – no financial figure provided, but declared “imminent.”
  • The Bazaar and Royal Oasis Acquisition – reclaiming dormant real estate assets.
  • West Sunrise Highway Reopening – improving transportation and logistics flow.
  • O2 Resort and Marina – a high-end hospitality and nautical tourism facility.
  • Western Atlantic University School of Medicine (Phases III/IV) – growing the island’s academic footprint.
  • Water’s Cay Dock – facilitating marine access and eco-tourism.
  • Sweeting’s Cay Dock – boosting transportation and fishing community resources.

Near-Completion Projects:

  • Doctor’s Hospital Flagship Facility
  • Xquisite Yacht operations
  • University of The Bahamas (UB) North Campus
  • Pine Forest Park

Real Estate Resurgence

Minister Moxey emphasized that these capital injections are also fueling a real estate boom.  “Buildings are going up or being refurbished. Real estate is on the rise.  Grand Bahama is having traffic jams,” she added to laughter in the chamber.

The private sector is confirming the momentum.  According to HG Christie, “With major developments in motion and rising investor confidence, demand for Freeport real estate is accelerating.”  Sarles Realty echoed that view, saying, “All our agents are busy in every level of the market.”

The Airport: A Missing Piece

However, amid the optimism, one glaring omission remains: a full update on the Grand Bahama International and Domestic Airport redevelopment.

While Moxey did confirm that an MOU with the Manchester Airport Group had been executed and that design revisions were in progress, she did not disclose a financial figure, nor did she give a timeline for vertical construction.

“Design adjustments were required to be made to the overall footprint of the terminal building,” said Moxey, linking the changes to the broader Grand Lucayan redevelopment.  “These adjustments are underway, and we anticipate vertical construction to begin soon.”

This leaves residents and stakeholders cautiously hopeful, especially considering that the airport is central to delivering the surge in tourism numbers and creating a strong first impression for visitors.

Grand Bahamians Returning

Beyond the steel and cement, Minister Moxey said she sees another sign of progress: the return of Grand Bahamians who once gave up on their hometown.

“We’re seeing a return of Grand Bahamians who had given up hope,” she said.  “We are building Grand Bahama not just for today but creating a sustainable economy for the long term.”

In her address, Moxey said that the economic engine is no longer sputtering but gaining steam, powered by long-awaited developments now gaining traction under the Progressive Liberal Party government.

“Grand Bahama is being rebuilt, block by block, investment by investment — and finally, the world is starting to take notice,” she said.

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Government

Robinson Rallies Leaders to “Re-imagine” Public Service

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Deandrea Hamilton | Editor

 

Turks and Caicos, Juny 20, 2025 – Acting Premier Jamell Robinson last week called on the country’s top public sector leaders to embrace a culture of innovation and collaboration as government pushes forward with a new vision for service delivery.

Addressing more than 200 senior officials at the second annual Leadership Forum under the theme “Public Service Re-imagined,” Robinson underscored the pivotal role leadership must play as the administration works to digitize and improve access to government services.

“It is a true honour to stand before you today—not just as Acting Premier, but as someone who began his journey in public service,” Robinson said, adding that the event was both a professional milestone and a personal reminder of public service’s power to inspire national transformation.

A major focus of this year’s forum was the official launch of the Public Service Roadmap, a new strategic framework aimed at modernizing government operations. Robinson described the plan as “a journey built on vision, collaboration, and purpose,” praising Deputy Governor Her Excellency Anya Williams and the Roadmap Steering Committee for leading its development with transparency and dedication.

“This Roadmap was shaped by public servants and for public servants,” Robinson emphasized. “It charts a course toward the kind of service delivery our people deserve—responsive, transparent, modern, and impactful.”

Throughout the two-day conference, leaders were encouraged to engage actively—not only to absorb new ideas but to commit to driving change within their departments. Sessions included leadership insights from H.E. Anya Williams, bold perspectives from regional figures such as Amad Rashad Thompson and Hon. Franz Manderson, and practical leadership development led by Dr. Winston Sutherland.

A special panel also explored Vision 2040, with Cabinet members reinforcing that transformation must start at the highest levels but be sustained across all tiers of government.                                                                                                                    Robinson closed his remarks with a clear charge: “This is not a moment for passive listening. This is a time for active engagement. For reflection. For recommitment.”

As Turks and Caicos charts a path toward a modern public service, the conference signaled that the work ahead will be shaped by inclusive leadership, open dialogue, and a shared mission to better serve the people.

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