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Water Bill Write-Off for Residential and Commercial Customers in Grand Turk, Salt Cay, and South Caicos

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PRESS RELEASE

FROM Ministry of Public Safety and Utilities

 

 

Providenciales, Turks and Caicos Islands, 23rd December 2024 The Water Undertaking Department within the Ministry of Public Safety & Utilities wishes to advise customers of the write off water charges and penalties incurred by residential and commercial customers under the Water Undertaking (Grand Turk, Salt Cay, and South Caicos) Ordinance for the period up to 11th November, 2024.

This initiative, following a Motion presented on December 17, 2024, involves the write-off of $1,502,301.66, aligning with section 52 of the Public Financial Management (PFM) Ordinance 2012.

It should be noted that the following key actions will be undertaken:

  1. Engagement of KM Advisors LLC: A thorough review of the Water Undertaking Department and its service offerings will be conducted to identify systemic challenges and propose solutions.
  2. Customer Debt Relief: The $1,502,301.66 write-off will provide affected customers with a fresh start by clearing all outstanding bills and penalties.
  3. Technical Assessment: Provo Water Company has been engaged to carry out a technical assessment aimed at identifying and resolving any operational or infrastructure-related issues.
  4. Account Purging: The customer list will be updated to ensure accuracy by removing accounts of deceased individuals.

Temporary Moratorium on Water Bills

To support customers during this period of transition, a ninety (90)-day moratorium on the issuance of new water bills has been put in place. This moratorium will end on 17th March, 2025. The pause will allow time for the investigations and assessments to be completed and for any required adjustments to be implemented.

Guidelines for Deceased Account Holders

To facilitate the account purging process, customers must present to the Water Undertaking Department either of the following certified documents:

  • Death Certificate of the Deceased Account Holder; or
  • Letters of Administration from the Courts.

Opening New Accounts for Deceased Individuals

Customers are required to submit the necessary documentation for opening a new account within a 14-day period from the initial request.

Non-Compliance with Documentation Requirements

If a customer is unable or unwilling to provide the required documentation, the matter should be escalated to the Executive Management of this Ministry for further assessment. No services should be provided until the required documentation is received and verified.

Reconnection Fee Notice

The write-off pertains exclusively to billing fees and penalties. Customers should note that reconnection fees remain applicable and are not included in the amount written off.

Contact Information

For further details about this initiative, customers are encouraged to contact the Water Undertaking Department at:

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News

ELECTRICITY BILL SHOCKER: PELICAN ENERGY WARNED GOV’T

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TCIG knew from April that fuel factor could surge almost 80%; Minister says $500 cost-of-living payment was part of Government’s response

PROVIDENCIALES — The Turks and Caicos Government knew months before July’s shocking electricity bills that consumers faced a potentially massive increase in the fuel factor.

Minister of Information Technology and Energy E. Jay Saunders revealed Friday that Pelican Energy warned his Ministry in April that generation fuel costs were projected to rise from $3.09 per gallon in May to $4.79 in June and July.

That translated into a projected fuel factor jump from about 17.5 cents to 31 cents per kilowatt-hour — an increase of almost 80%.

Saunders said he personally advised Cabinet of the projected increase and presented options for cushioning the impact.

He characterised Government’s $500 cost-of-living payment as its “initial response” to rising fuel costs, before a separate fuel-factor subsidy was approved.

Cabinet records show Government agreed on June 24 to provide funding to mitigate the fuel-factor impact, with the relief programme approved July 8.

Eligible residential customers — those averaging less than $1,500 monthly over the previous three bills — are capped at 22 cents per kWh from July through October.

Pelican confirmed Friday that Government’s contribution was already applied to July bills, meaning the bills now triggering widespread public outrage would have been even higher without the subsidy.

Saunders did not disclose the programme’s total cost.

His admission that Government knew since April, however, raises another question amid the backlash: why were consumers not directly warned by Government about the scale of the approaching increase?

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Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

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NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

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Health

47,459 MEASLES CASES, 44 DEATHS ACROSS AMERICAS  

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WASHINGTON, D.C. — The Americas has recorded 47,459 confirmed measles cases and 44 deaths in 2026, the region’s highest case count in 22 years, prompting the Pan American Health Organization (PAHO) to urge stronger vaccination, surveillance and rapid outbreak response.

As of July 18, cases were already more than triple the 15,011 recorded during all of 2025. Guatemala, Mexico, the United States and Peru account for 95% of confirmed cases. Guatemala leads with 30,371 cases and 26 deaths, followed by Mexico with 12,255 cases and 17 deaths.

PAHO classifies the regional public health risk as very high, citing active outbreaks, immunity gaps, international travel and populations with inadequate vaccination coverage.

The organization says prevention starts with vaccination. Countries are being urged to achieve and maintain at least 95% coverage with two doses of measles-containing vaccine, particularly protecting children and under-vaccinated communities.

Measles spreads through the air when an infected person breathes, coughs or sneezes. Symptoms can include fever, cough, runny nose, red eyes and a rash.

PAHO is urging health authorities to detect suspected cases early and respond rapidly to stop transmission. Unvaccinated and under-vaccinated people, young children and communities with limited healthcare access face increased risk of severe illness and death.

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