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CLEARING THE AIR ON T.I.D.E.S AND AMBASSADORSHIP: ELEVATING THE TOURISM EXPERIENCE THROUGH KNOWLEDGE

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Providenciales, Turks and Caicos Islands, 1st May 2024 – The introduction of ambassador cards is a concept that is unfamiliar to many residents of the Turks and Caicos Islands. T.I.D.E.S Ambassador Cards are now awarded to individuals who’ve completed the T.I.D.E.S certification or training program, which was previously primarily for taxis and VIPs but has now been expanded across the hospitality sector. This initiative, spearheaded by the department and ministry, aims to instil a sense of pride in recipients, signifying their role as ambassadors of the country. This was emphasised in the latest press conference hosted by the Ministry of Tourism at the Office of the Premier on February 26th that as representatives of a thriving nation, those on the frontline of the tourism industry, including taxi drivers and hospitality staff, should take pride in promoting the country’s heritage and culture. The T.I.D.E.S Ambassador Card embodies what makes Turks and Caicos great and conveys this pride to all who interact with visitors and locals alike.

T.I.D.E.S Ambassador Card: A Badge of Cultural Proficiency

The T.I.D.E.S Ambassador Card is not just a card; it’s a symbol of excellence in service and a commitment to providing an incomparable experience for tourists. The T.I.D.E.S Ambassador Card has been designed to embody the best that the Turks and Caicos have to offer: a tangible expression of cultural proficiency and local knowledge. As the tourism industry embraces the Ambassador Card, we hope to see the transformation of cardholders who are truly not merely employees; they are ambassadors of the Turks and Caicos Islands, well-versed in historical landmarks, local dishes, and cultural activities. This proficiency ensures that visitors receive an authentic and enriching experience during their stay.

Streamlined Certification Process

Obtaining the T.I.D.E.S Ambassador Card is a process that reflects the commitment to the highest standards of service. Cardholders undergo a comprehensive three-hour training programme, covering topics on TCI History and Culture, Customer Services and Tourism Safety and Sustainability. On successful completion of the programme, participants are awarded the T.I.D.E.S Ambassador ID card and certificate which is valid for two years.

 

Government and Stakeholder Collaboration

The launch of the T.I.D.E.S Ambassador Card is a collaborative effort between the government and stakeholders. The initiative will continue to be refined through ongoing stakeholder engagement, ensuring that the cards meet the evolving needs of our ambassadors and the tourism industry. There is currently a backlog of cards that are ready for collection.

“The TIDES Ambassador card is not just a symbol of excellence; it signifies a deep commitment to our country’s heritage and culture. We urge those working in the tourism sector to register for TIDES to not only gain valuable training but also to embrace the role of ambassadors for the Turks and Caicos Islands. Collecting your card and certificate is crucial; it opens doors to a world of opportunities and sets you apart as a standard-bearer of quality in our thriving tourism industry,” said Talia Thomas, Deputy Director, of the Department of Tourism Regulations.”

QR Code Integration

The security of the T.I.D.E.S Ambassador Card is of utmost importance. The card’s most important feature is the inclusion of a QR code that establishes a direct link between tourists utilising the tourism product and the Department of Tourism Regulations. This innovative feature facilitates a quick and convenient verification method and safeguards against any potential misuse or fraudulent activities. The QR code, when scanned, leads visitors to a dedicated section of the government website, providing real-time validation of the card’s authenticity and the ambassador’s certification status. This advanced security feature not only instils confidence in tourists but also underscores the commitment of the Turks and Caicos Islands government to ensuring a safe and secure environment for all visitors.

Conclusion

Stakeholders can visit our office on the third floor of Regent Village in Grace Bay, Providenciales, to collect their cards.

 

 

 

News

New Honour coming for JAGS; Cabinet agrees to re-name Grand Turk road 

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Turks and Caicos, May 11, 2025 – Her Excellency, Dileeni Daniel-Selvaratnam chaired the 4th meeting of Cabinet held on Wednesday March 19, 2025, at the Hon NJS Francis Building, Grand Turk. All members of Cabinet were present with the exception of the Minister for Innovation, Communication and E-Government, Hon. Erwin Jay Saunders and the Attorney General, Hon. Rhondalee Braithwaite-Knowles, with Ms. Khalila Astwood attending as Acting Attorney General.

At this meeting Cabinet:

  • Approved an amendment to the Cost-of-Living Relief Policy to include a provision for the issuance of cheques to deceased persons estate.
  • Approved a moratorium on the issuance of new business licenses in the contractor’s category with non-Turks and Caicos Islander involvement.
  • Approved an MOU with the Department for Transport of the United Kingdom and the Turks and Caicos Islands to support the implementation of internationally recognized maritime security standards.
  • Noted an information paper on the turn-key housing pilot project.
  • Approved the naming of the Old Airport on Grand Turk to the JAGS McCartney Memorial Drive.
  • Approved the naming of the bridges on West Road and Church Folly to Alexander Forbes Bridge and The Austin Robinson Bridge respectively, and adjacent roads the Carl Coverly Drive and Davis Higgs Drive.
  • Noted the awarding of contracts:

o   PN 005823, TR 24/33 Consultancy Services for the National Identification System-Subject Matter Expert

o   TCIAA 012/24, TR 24/36 JAGS McCartney International Airport Fire Hall (Phase II)

  • Approved an application for lease to construct and operate resort communities on the island of Salt Cay.
  • Approved settlement agreements for former civil servant Court Matters.
  • Approved the appointment of Ms. Cynara John as the Interim Secretary to the Turks and Caicos Islanders Status Commission.
  • Approved the Law Revision (Miscellaneous Amendment) Bill 2025 for further submission to Parliament.
  • Approved the purchase of the Temple Trust building on Providenciales.

Further information on these matters will be presented by Ministers in due course.

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Health

TCI Hospital Kicks Off Nurses Week with Brunch Celebrating Nursing Teams

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(Providenciales, Turks and Caicos Islands – Friday, May 9th, 2025): InterHealth Canada—TCI Hospital proudly inaugurated Nurses Week with a delightful brunch for the nursing teams of the Cheshire Hall Medical Centre. This spirited event, designed to honour nurses’ incredible contributions, was celebrated on Sunday, May 4th, 2025, and was met with an enthusiastic turnout.

Nurses Week is a special time to acknowledge the dedication, hard work, and unwavering commitment that nursing professionals exhibit daily in providing exceptional patient care. The TCI Hospital embraced this occasion with a vibrant and engaging program that brought together nurses from various departments, creating an atmosphere of camaraderie, celebration, and gratitude.

In addition to Nurses Week, the event also recognized the BPSO (Best Practice Spotlight Organization) champions who have played a pivotal role in integrating evidence-based practices into the nursing care delivered at the TCI Hospital.

During the brunch, nurses were treated to a fun-filled program featuring engaging activities. The dynamic schedule included interactive games, opportunities for sharing experiences, and a range of delicious culinary offerings, allowing nurses to relax and connect with colleagues.

In attendance and offering remarks of support of Nurses Week was the Minister of Health and Human Services, Hon. Kyle Knowles who said, “Today, we have a special occasion to commemorate as we congratulate InterHealth Canada TCI Hospital on their remarkable achievement in transitioning from a Predesignated Best Practice Organization to an official Registered Nurses Association of Ontario Designated Best Practice Spotlight Organization. This is no small feat, and it speaks volumes about the commitment to excellence in nursing practice and patient care that is deeply embedded in the culture of this institution.

Hon. Knowles acknowledged nurses’ vital role in our healthcare system, “You are the backbone of patient care, providing not only medical expertise but also emotional support and comfort to those in need. Your compassion and dedication make a profound difference in the lives of patients and their families”.

Also bringing remarks was Nurse Alrisa Gardiner, Primary Health Care Manager within the Ministry of Health and Human Services. She elaborated, “I take this opportunity to first congratulate the TCI hospital on this significant achievement. The quality of care that you provide as nurses has contributed greatly to the success of this new designation as Best Practice Spotlight Organization. You should be proud of yourselves, and if no one else cheers for you, I want you to take this opportunity to stand up across the room and cheer for yourselves. This would not have been possible without you. Stay the course. Even if you move on from TCI Hospital, take your standards and best practices wherever you go”.

In congratulatory remarks, Dr. Denise Braithwaite-Tennant, CEO of InterHealth Canada – TCI Hospital, said, “As we celebrate Nurses Week, it’s essential to recognize the hard work and dedication of our nursing teams, from direct patient care to innovative practices in healthcare. The Turks & Caicos Islands Hospital is more than the physical structure but the dedicated and naturally excellent people advancing service excellence and people centred care. The nurses are a part of the life blood of our services and the wider health sector. This brunch is a small token of gratitude for all that they do. It was fantastic to see nurses connecting, celebrating their achievements, and appreciating one another’s efforts; it’s essential for their well-being.”

The kickoff event not only highlighted the importance of the nursing staff but also set a positive tone for the remaining days of Nurses Week. The TCI Hospital aims to continue showing appreciation through its social media platforms throughout the month of May to recognize the commitment and hard work of the nursing teams.

A similar event will be hosted for the nursing teams of the Cockburn Town Medical Centre on May 11th, 2025.

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Government

Paula Virgil-Stubbs Appointed Executive Administrator in The Office of The Deputy Governor

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Providenciales, Turks and Caicos Islands – The Office of the Deputy Governor of the Turks and Caicos Islands is pleased to announce the appointment of Mrs. Paula Virgil-Stubbs as Executive Administrator in the Office of the Deputy Governor.

Mrs. Virgil-Stubbs brings a wealth of experience and a strong professional background to her new position. Holding an Associate’s Degree in Business Administration from the Turks and Caicos Islands Community College, she has continually demonstrated her commitment to professional development through a series of advanced training programs. Most recently, she completed the Administrative Excellence course offered by the Turks and Caicos Islands Training Department, further sharpening her leadership and office management skills.

Her career within the Turks and Caicos Islands Government (TCIG) began at the Grand Turk Post Office, where she worked as a sales-clerk. After relocating to Providenciales and gaining valuable experience in the private sector, she returned to TCIG in 2018, joining the Office of the Premier as an Administrative Officer. Over the years, she quickly advanced, taking on the role of Senior Administrative Officer in 2021 before stepping into the position of Assistant Protocol Officer.

As Executive Administrator, Mrs. Virgil-Stubbs will play a key role in managing the day-to-day operations of the Deputy Governor’s Office. This includes organizing and coordinating meetings, managing appointments and the Deputy Governor’s diary, and providing critical administrative support to ensure the smooth operation of the office. Additionally, Mrs. Virgil-Stubbs will assist with high-level administrative tasks, including handling correspondence, organizing events, and managing administrative functions with the utmost professionalism.                                                                                                                                                                                                                                                          In commenting on her new appointment, Mrs. Virgil Stubbs stated, “As I begin this new chapter in my career as Executive Administrator within the Deputy Governor Officer, I want to first give thanks to God for making this opportunity possible. I am deeply grateful to my family for their unwavering love, support, and constant encouragement to strive for excellence. This moment truly shows that hard work and dedication pay off. I am also sincerely thankful to the Turks and Caicos Island Government for entrusting me with this new role. I look forward to embracing the opportunity to apply my skills and knowledge while continuing to grow, learn, and gain valuable experience in this position. I am committed to serving with integrity, professionalism, and pride.”

Deputy Governor and Head of the Public Service, H.E. Anya Williams, congratulated Mrs. Virgil-Stubbs, stating, “It gives me great pleasure to officially announce and congratulate Mrs. Paula Virgil-Stubbs on her appointment as Executive Administrator in my office. As Executive Administrator, Mrs. Virgil-Stubbs will manage multiple administrative tasks, from coordinating my schedule to providing key support during meetings and events. Paula has proven herself to be a diligent and reliable public servant. I am confident that her experience and dedication will undoubtedly be an asset to my office and the entire public service.

Welcome to our team, and congratulations on your new appointment, Paula!”

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