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CLEARING THE AIR ON T.I.D.E.S AND AMBASSADORSHIP: ELEVATING THE TOURISM EXPERIENCE THROUGH KNOWLEDGE

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Providenciales, Turks and Caicos Islands, 1st May 2024 – The introduction of ambassador cards is a concept that is unfamiliar to many residents of the Turks and Caicos Islands. T.I.D.E.S Ambassador Cards are now awarded to individuals who’ve completed the T.I.D.E.S certification or training program, which was previously primarily for taxis and VIPs but has now been expanded across the hospitality sector. This initiative, spearheaded by the department and ministry, aims to instil a sense of pride in recipients, signifying their role as ambassadors of the country. This was emphasised in the latest press conference hosted by the Ministry of Tourism at the Office of the Premier on February 26th that as representatives of a thriving nation, those on the frontline of the tourism industry, including taxi drivers and hospitality staff, should take pride in promoting the country’s heritage and culture. The T.I.D.E.S Ambassador Card embodies what makes Turks and Caicos great and conveys this pride to all who interact with visitors and locals alike.

T.I.D.E.S Ambassador Card: A Badge of Cultural Proficiency

The T.I.D.E.S Ambassador Card is not just a card; it’s a symbol of excellence in service and a commitment to providing an incomparable experience for tourists. The T.I.D.E.S Ambassador Card has been designed to embody the best that the Turks and Caicos have to offer: a tangible expression of cultural proficiency and local knowledge. As the tourism industry embraces the Ambassador Card, we hope to see the transformation of cardholders who are truly not merely employees; they are ambassadors of the Turks and Caicos Islands, well-versed in historical landmarks, local dishes, and cultural activities. This proficiency ensures that visitors receive an authentic and enriching experience during their stay.

Streamlined Certification Process

Obtaining the T.I.D.E.S Ambassador Card is a process that reflects the commitment to the highest standards of service. Cardholders undergo a comprehensive three-hour training programme, covering topics on TCI History and Culture, Customer Services and Tourism Safety and Sustainability. On successful completion of the programme, participants are awarded the T.I.D.E.S Ambassador ID card and certificate which is valid for two years.

 

Government and Stakeholder Collaboration

The launch of the T.I.D.E.S Ambassador Card is a collaborative effort between the government and stakeholders. The initiative will continue to be refined through ongoing stakeholder engagement, ensuring that the cards meet the evolving needs of our ambassadors and the tourism industry. There is currently a backlog of cards that are ready for collection.

“The TIDES Ambassador card is not just a symbol of excellence; it signifies a deep commitment to our country’s heritage and culture. We urge those working in the tourism sector to register for TIDES to not only gain valuable training but also to embrace the role of ambassadors for the Turks and Caicos Islands. Collecting your card and certificate is crucial; it opens doors to a world of opportunities and sets you apart as a standard-bearer of quality in our thriving tourism industry,” said Talia Thomas, Deputy Director, of the Department of Tourism Regulations.”

QR Code Integration

The security of the T.I.D.E.S Ambassador Card is of utmost importance. The card’s most important feature is the inclusion of a QR code that establishes a direct link between tourists utilising the tourism product and the Department of Tourism Regulations. This innovative feature facilitates a quick and convenient verification method and safeguards against any potential misuse or fraudulent activities. The QR code, when scanned, leads visitors to a dedicated section of the government website, providing real-time validation of the card’s authenticity and the ambassador’s certification status. This advanced security feature not only instils confidence in tourists but also underscores the commitment of the Turks and Caicos Islands government to ensuring a safe and secure environment for all visitors.

Conclusion

Stakeholders can visit our office on the third floor of Regent Village in Grace Bay, Providenciales, to collect their cards.

 

 

 

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Beaches Turks & Caicos welcomes record 111 interns in 2026 summer programme

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Beaches Turks and Caicos Hotel Manager Ghislain Boutoulle was on hand to welcome the over 100 interns at the orientation session recently

PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos Resort has launched its 2026 Summer Internship Programme with a record-breaking cohort of 111 high school and tertiary-level students, marking the largest intake in recent years.

The six-week programme, which runs from July 6 to August 14, 2026, is designed to give young Turks and Caicos Islanders hands-on exposure to the hospitality industry across a wide range of departments.

Human Resources Recruitment Specialist Fitzroy Virgo highlighted the programme’s growing significance, “this is the largest cohort we have had in recent times. We currently have 111 participants with a waiting list of almost another 100. We are happy that we have been able to attract some of the brightest and best young minds in the Turks and Caicos Islands as we have interns from Providenciales, North and South Caicos Islands.”

Virgo also noted that the programme goes beyond technical training, incorporating soft skills workshops in financial literacy, customer service, résumé writing and brand and image management.

General Manager Deryk Meany praised the human resources and training teams for the programme’s sustained growth. “The success of this programme has allowed us to grow each year as we continue to build a conducive learning environment for aspiring professionals in the hospitality industry throughout the Turks and Caicos Islands,” Meany said.

He noted that many of this year’s interns were first introduced to Beaches through educational tours facilitated by the Sandals Foundation. “We are excited to provide training in the various areas but more importantly to train them in the soft skills areas that will allow them to be more marketable after they experience this internship programme.”

Among the interns is Maranatha Academy fifth form student Vernae Handfield, who has set her sights on the culinary arts. “My dream is to explore the culinary world and to be a Michelin chef in the future — hence my reason for wanting to start my experience here at the largest resort in the Turks and Caicos Islands,” Handfield shared. “I’m looking forward to learning from all these experts who have many years of experience in the different cuisines.”

For others, the programme offers a bridge between classroom theory and real-world application. Keiser University accounting major Sean Astwood II said the opportunity is perfectly aligned with his academic goals. “I want to be able to put into practice my theoretical knowledge into the field of accounting and eventually auditing. Getting the opportunity here at Beaches Turks and Caicos Resort is the perfect environment for me to start to build my skills. I’m grateful for this experience to be immersed into this dynamic working environment.”

The programme has also fostered a culture of return, with several interns participating for multiple consecutive years — a testament to the quality and lasting impact of the experience. As Beaches Turks and Caicos continues to expand its community engagement through hospitality education, the 2026 cohort stands as a powerful reflection of the resort’s commitment to developing local talent and strengthening the Turks and Caicos Islands’ hospitality workforce for years to come.

Photo Insert: A section of the audience at the Beaches Turks and Caicos 2026 summer internship programme at the Caribbean Village conference room

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Multi-Agency Operation Targets Illegal Occupation of Crown land in Blue Hills  

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Providenciales, Turks and Caicos Islands, July 9, 2026- The Crown Land Unit, with coordination and support from the Informal Settlements Unit (ISU), conducted a multi-agency enforcement exercise in the Blue Hills area off Tom Lightbourne Road and opposite the dump on Thursday, July 2, 2026, as part of the Government’s ongoing efforts to protect Crown land from illegal occupation and encroachment.

The operation brought together representatives from the Crown Land Unit, the ISU, the Planning Department and the Royal Turks and Caicos Islands Police Force who provided security for the exercise. Following a briefing, inspections were carried out across a number of parcels of Crown land where illegal structures and other unauthorised uses had been identified.

During the exercise, officers served a total of eleven (11) Letters of Illegal Occupation to occupied structures, while six (6) Section 22 Notices of Unauthorised Occupation were issued in accordance with the provisions of the Crown Land Act. In addition to illegally constructed buildings, notices were also issued in relation to the unauthorised placement of vehicles, boats and a jet ski on Crown land. Where occupants were not present, notices were affixed to the relevant structures or locations.

The Government of the Turks and Caicos Islands reminds the public that occupying or otherwise using Crown land without lawful authority is an offence under the Crown Land Act. These inspections and enforcement activities form part of a sustained programme aimed at safeguarding public lands, discouraging unlawful development and ensuring that Crown land is managed in the best interests of the people of the Turks and Caicos Islands.

The Crown Land Unit will continue to work closely with its partner agencies to identify and address instances of illegal occupation across the Islands. Persons occupying Crown land without authorisation are encouraged to comply with all notices issued and to seek guidance from the relevant authorities where necessary.

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Beaches Turks & Caicos Opens Team Members State of the Art Welcome Centre  

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos has officially unveiled its newly constructed Team Member Welcome Centre, marking a significant milestone in the resort’s ongoing Beaches 2.0 transformation.

The new facility, introduced as part of phase one of the development, is designed to centralize essential services and amenities for team members while elevating comfort, convenience and overall workplace satisfaction. The space now houses a state-of-the-art cafeteria, a multimedia training room, the human resources department, expanded locker and changing facilities and an automated banking machine- creating a comprehensive, one-stop hub for team members.

Speaking at the opening, General Manager Deryk Meany emphasized the broader vision behind the investment and its alignment with the brand’s evolution.

“This is one more step in Beaches 2.0 being consistent, providing personalized service and taking it to the next level for our team members to be comfortable. I want my team to know that this resort is the most ideal place to work and we are invested in their comfort and wellbeing” Meany stated.

The initiative reflects a growing recognition within the hospitality sector that employee experience is connected to guest satisfaction. Beaches Turks and Caicos has prioritized modern infrastructure and staff focused amenities to strengthen team engagement while reinforcing its reputation as a leading employer in the Turks and Caicos Islands.

Regional Managing Director James McAnally described the Welcome Centre as a space for employees’ well-being and operational excellence.

“This project is a long-term plan that was designed to provide comfort for every team member,” McAnally said. “The new dining space can rival fine dining restaurants on the island. We have provided the best for our team and we want them to enjoy the amenities as we continue to enhance the family atmosphere at Beaches Turks and Caicos.”

The restaurant which is a standout feature of the new facility, offers a modern dining experience with upgraded seating, contemporary finishes and an enhanced menu selection. Designed with both functionality and aesthetics in mind, the space reflects the resort’s commitment to quality for its team.

In addition to dining, the multimedia training room introduces advanced learning capabilities, supporting ongoing team development through interactive and technology-driven training sessions. The inclusion of human resources within the same complex further streamlines comprehensive space for staff related services, while the expanded locker and changing areas address a conducive working facilities space for the team.

Long-serving team member Carlton Salmon praised the development, noting its impact on morale and daily operations.

“This place is simply amazing,” Salmon shared.

“The style and design are similar to the new Treasure Beach Village. This is Beaches 2.0. Every team member has given positive ratings for not only the food, but the one-stop shop idea.”

The Welcome Centre’s opening signals more than just a physical upgrade. It shows that Beaches Turks and Caicos continues to position itself as a forward-thinking leader in Caribbean hospitality.

As phase one comes to fruition, anticipation is already building for future enhancements under the Beaches 2.0 initiative, which aims to further integrate innovation, community support and elevated service standards across the resort.

 

PHOTO CAPTION: The official ribbon cutting at the Welcome Centre has (l-r) Curtis Lee, Hotel Manager,  Phildreka Campbell, Learning and Development Manager,  Patricia Talbot, Restaurant Manager,  Javain Campbell,  Diamond team member, James McAnally, Regional Managing Director,  Deryk Meany,  General Manager,  Owenta Coleby, Human Resources Manager,  Tanya Swann,  Executive Assistant Manager Treasure Beach Village, and Dr Anya Malcolm-Gibbs, Director of Special Education Needs Services

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