Caribbean News

CIBC Caribbean is reorganizing its Call Centres across the region, creating new ‘Digital Branch’.

Published

1 year ago

May 22, 2024

Media Release

Bridgetown, Barbados, May 22, 2024 – A reorganization does not always have to result in displaced and unhappy employees. CIBC Caribbean is proving this to be true as it unveils plans for the creation of a “Digital Branch” out of its current Call Centres.

The establishment of a new Call Centre facility in Kingston, Jamaica, and the creation of new job opportunities for some of its employees are among the exciting changes CIBC Caribbean has announced, as it retools its contact centres for the new era of digital banking. The changes have come after extensive consultation with the various stakeholders involved.

The bank has firmly established itself as the leader in digital banking in the region, with the introduction to the market of world-class mobile and online banking services, online account opening, the provision of loans for qualified clients in 10 minutes or less, and the popular suite of instant payments options headlined by the “1st Pay” service.

Now, CIBC Caribbean has outlined plans to take the service provided by its contact centres to the next level, with the creation of a “Digital Branch”, encompassing its call centres in Barbados and Jamaica.

The Bank’s CEO, Mark St. Hill said: “As a dynamic business in an ever-changing banking landscape, we strive to constantly improve our business for the benefit of both our staff and our clients. In line with our goal of providing our clients with a true omni-channel banking experience, in addition to continuing to provide first-class service in our branches, we are converting our Call Centers into true contact centers. In essence, we are reimagining our Call Centres into a Digital Branch.

“This move helps more of our clients who choose to go digital to use our self-serve channels to do their everyday banking, by placing our professionals at their disposal should they need help navigating these channels. It also allows our team members to further develop their skills to become more involved in sales and act as financial coaches to our clients.”

Chief Information Officer, Esan Peters, under whose remit the Call Centres fall, noted that while the plan makes it necessary to close the Bank’s Contact Centre in The Bahamas and relocate the Contact Centre currently located in Montego Bay, Jamaica, to the Kingston area, it is a move that the bank is making following full consultation with all stakeholders. The current Call Centre in Barbados remains.

Mr. Peters added that this decision was taken against the background of the bank being able to provide different opportunities for many of the bank’s employees currently working in the Jamaica and Bahamas facilities.

He noted: “This exercise is about reallocating our resources with the best possible outcome for all stakeholders, and we are undertaking these changes with their understanding. Our intention is to retain any full-time members of staff who wish to remain in the company. Any employees who are close to retirement or who wish to transition out of the company will also be facilitated. There are also options for redeployment within other areas of the bank available to any employee affected by the changes.”

CIBC Caribbean’s Chief Human Resources Officer, Janine Billy, noted that the development is a carefully coordinated exercise, to ensure that there is the best possible outcome for all employees.

“We’ve had extensive consultations with our employees, our union partners, and where necessary, as in the case of The Bahamas, the Labour Department, to find the best solutions that leave each employee feeling well cared for and accommodated.”

She added: “In Jamaica, for example, we will consider employees who wish to exercise their option to move to Kingston and we are facilitating introductions to other Call Centres in the Montego Bay area for those who don’t. The same is true in The Bahamas where, assisted by the Labour Department, we are also facilitating introductions to other companies for affected employees.”

She noted: “For others, we are offering secondments opportunities in other areas of the business, so that they can fully leverage their strengths and additional experience, secure the necessary training, and eventually move into other areas of the business in which they are interested. We are creating what we call a Culture of Care in our bank, and these changes are within that context. Our aim is to set up our employees for success, so that they can continue to grow and develop in our company.”

St. Hill added: “With the expanded remit of the Call Centres, there may be opportunities for other employees in the company who are interested in sales and developing the specialized skills necessary to be a member of our Digital Branch. With the continued development of facilities such as our LoanStore, increased support for clients using our digital services is critical and we want our team to be fully equipped to take advantage of the available opportunities.”

The changes become effective in June.

Caribbean News

Guyanese Scholar and Olympian Arrested in Iowa ICE Crackdown

Published

1 week ago

September 27, 2025

Deandrea Hamilton

Deandrea Hamilton | Editor

September 27, 2025 – In a shocking breach of public trust and institutional oversight, Ian Andre Roberts, superintendent of Des Moines Public Schools, who is a citizen of Guyana, was arrested on September 26 by U.S. Immigration and Customs Enforcement (ICE) under a string of serious offenses that raise troubling questions about hiring practices, accountability, and public safety.

Roberts, born in Georgetown, Guyana, is a former Olympian and accomplished scholar. According to online reports, he earned a bachelor’s degree from Coppin State University after transferring from St. Francis College in Brooklyn, where he played soccer. He holds two master’s degrees—from St. John’s University and Georgetown University’s McDonough School of Business—attended an Executive MBA program at MIT Sloan School of Management and earned a doctorate in education with a focus on urban educational leadership from Trident University.

Despite these accomplishments, Roberts was living and working without legal authorization. ICE reported that he fled a traffic stop and abandoned his school-issued vehicle. At the time of his arrest, he was reportedly in possession of a loaded handgun, a fixed-blade hunting knife, and $3,000 in cash. He also has a prior weapons-related charge.

ICE officials questioned how Roberts could hold such a prominent role while subject to a final deportation order issued in May 2024. The school district said they were unaware of his immigration status, noting that he had undergone background checks and completed an I-9 form confirming work authorization. Roberts was placed on administrative leave pending further investigation.

This case highlights vulnerabilities in systems meant to safeguard public institutions and underscores the challenges ICE faces in identifying individuals operating outside U.S. immigration laws while in positions of authority.

For many, Roberts has become a near-literal poster child for these enforcement gaps.

Caribbean News

Bermuda Shaken by Targeted Murder as Crime Returns After a Decade of Calm

Published

2 weeks ago

September 21, 2025

Deandrea Hamilton

Deandrea Hamilton | Editor

Bermuda is reeling after the brazen murder of 37-year-old Janae Minors, a mother of two, who was gunned down in her own beauty supply store on Court Street, Pembroke. The attack, which police describe as “targeted,” has rattled the island, not only for its brutality but for what it says about the state of law and order in a country that less than a decade ago was celebrating a dramatic fall in violent crime.

The Attack on Court Street

According to police, at approximately 4:45 p.m. on Tuesday, September 16, a lone gunman pulled up on a stolen black motorcycle, walked into the Beauty Monster shop Minors owned, and shot her multiple times. Despite the rapid response of emergency services, she succumbed to her injuries shortly after being transported to hospital.

Detectives say the killer was thin, tall, dressed in dark clothing with a full-face helmet, and wearing bright gloves. CCTV shows him fleeing north on Court Street, down Tills Hill toward TCD, before turning onto Marsh Folly Road. Investigators are pursuing all leads, with a focus on recovering evidence from nearby cameras and eyewitness accounts.

Police Commissioner Darrin Simons confirmed the attack bore the hallmarks of gang-related violence, a chilling indicator that Bermuda’s gang rivalries — long simmering beneath the surface — may once again be spilling into broad daylight.

A Vibrant Life Cut Short

Minors, remembered as a hardworking entrepreneur with “a vibrant, beautiful personality,” leaves behind two children, ages 16 and 18. Her murder has ignited outrage across Bermuda, not just for its senselessness but for its timing: the island had once prided itself on virtually stamping out gun violence.

Then: Near-Zero Murders

Back in 2014, Bermuda made international headlines for reporting zero firearm murders — a remarkable achievement given the small island had endured a spate of gang-related shootings in the early 2010s. Police credited intelligence-led operations, tighter firearms interdictions, and aggressive prosecutions of gang leaders. Community programs and mentoring initiatives also played a role, giving at-risk youth alternatives to gang life.

By 2015 and 2016, gun crime was at historic lows. That period was hailed as proof Bermuda could beat back the tide of violence with coordinated policing, social investment, and political will.

Now: Alarming Resurgence

Fast forward nine years, and the picture looks starkly different. In 2024 and 2025, Bermuda has recorded a rise in gun-related deaths. Rival gangs such as Parkside and 42 have resurged, fueled by a new generation of recruits. Economic pressures, high youth unemployment, and the easy flow of smuggled firearms through maritime routes have undermined earlier gains.

Community trust in the police has also eroded, making investigations harder and retaliations more likely. Opposition MPs and neighborhood leaders warn that without sustained focus, Bermuda risks sliding back into the violent cycles of the early 2010s.

Public Alarm and Political Pressure

Premier David Burt condemned Minors’ killing as “an escalation of community violence that cannot be tolerated,” promising stronger enforcement and deeper engagement with residents. The Bermuda Police Service has appealed for CCTV, dashcam, and doorbell footage from the area, urging residents that even the smallest detail could break the case.

Yet among the public, frustration is growing. People remember the calm of 2014 — when zero murders were recorded — and cannot understand how the island has returned to headlines dominated by gun violence. The contrast is stark: from celebrating the elimination of gun murders to confronting the targeted execution of a businesswoman in broad daylight.

A Test for Bermuda’s Future

The murder of Janae Minors has become more than a single case; it is now a symbol of Bermuda’s struggle to hold on to the progress it once made. The question facing the island is whether the successes of a decade ago can be replicated and sustained in today’s harsher climate of economic pressure and gang rivalries.

For Minors’ family, nothing can erase the tragedy of losing a mother and daughter so violently. But for Bermuda at large, her death is a wake-up call — that the island cannot afford complacency when it comes to crime.

As one community leader put it: “Nine years ago, we had beaten this. Now, we’re back to fearing what happens when the sun goes down. That is not the Bermuda we want to live in.”

Caribbean News

CARICOM-Africa Summit Yields Draft Pact on Trade, Travel and Reparations

Published

3 weeks ago

September 19, 2025

Deandrea Hamilton

Imagine an Atlantic Bridge connecting the Caribbean Region to the African Continent

Deandrea Hamilton | Editor

Addis Ababa, Ethiopia — When CARICOM leaders convened with African counterparts and Afreximbank officials in Ethiopia, the outcomes were savory and exactly what many Caribbean people want to see materialise as the islands become uniquely reconnected to the African continent.

At the Second CARICOM-Africa Summit, held at the African Union headquarters, leaders moved beyond symbolic language to agree on a draft communiqué that, if finalized, would anchor this partnership in practical action. While not yet officially published by the AU or CARICOM, the document points to an agenda that blends history with urgent twenty-first century priorities.

The draft outlines commitments to improve air and sea transport links, including the pursuit of a multilateral air services agreement to break down the barriers that still keep the Caribbean and Africa physically apart. It also calls for visa facilitation and simplified entry regimes, making it easier for citizens of both regions to travel, study, and work across the Atlantic.

Equally significant are pledges to advance double taxation treaties that could remove one of the most stubborn obstacles to investment. With Afreximbank’s Caribbean headquarters already established in Barbados and the AfriCaribbean Trade and Investment Forum (ACTIF) gaining momentum, leaders now want to lock in the financial and legal frameworks that will drive new business.

Reparatory justice also featured prominently, with the draft communiqué sharpening a joint call for coordinated advocacy. CARICOM’s long-standing Reparations Commission is expected to work more closely with African institutions to demand global recognition and redress for the shared traumas of slavery and colonial exploitation.

CARICOM’s incoming chair, Prime Minister Dr. Terrance Drew of St. Kitts and Nevis, captured the spirit of the gathering when he urged that the Atlantic Slave Trade be reimagined as an “Atlantic Bridge — a bridge of hope, a bridge of advancement, a bridge that will ensure our people take their rightful place in this world.”

For Secretary-General Dr. Carla Barnett, the meeting was a “homecoming,” but also a reminder that concrete steps like the Health Development Partnership for Africa and the Caribbean (HeDPAC) and improved transportation links are needed to transform rhetoric into results.

For citizens back home, wrestling with inflation and economic uncertainty, the Addis outcomes — transport, visas, investment, health, and reparations — are precisely the kinds of measures that can validate leaders’ journeys and rekindle faith in South-South cooperation. What was once only rhetoric now hints at the beams of an Atlantic Bridge, connecting the Caribbean and Africa in ways that could finally turn history’s tragedy into tomorrow’s advantage.