News
Fairness Needed! Consumer Demand Outpacing supply in TCI
Dana Malcolm
Staff Writer
#TurksandCaicos, March 20, 2024 – The boom in tourism in the Turks and Caicos Islands, while excellent for the economy, is exposing the need for urgent infrastructural upgrades in order to cope more competently and more equitably with the increased demand; already two of the country’s key utilities are showing signs of strain.
Over the weekend multiple residents called the news team complaining that they were without an essential resource, water, and now nightly restrictions are being introduced. 
On March 18, Provo Water Company revealed nightly lock-offs would begin, without which they say there simply wouldn’t be enough water to go around.
“In light of the exceptionally high demand experienced from now until the end of April 2024, we have reluctantly implemented nightly water restrictions from 9:30 PM to 6:00 AM to replenish the Suzie Turn tank, which caters to two-thirds of the Island’s water needs. This measure is crucial to ensure sufficient water availability for the following day’s requirements,” the company said in an emailed letter to consumers.
Holding a 65-year government contract, Provo Water is the older and more extensive provider of the two local water services currently in operation in the Turks and Caicos, the other being Leeward Water Services. It’s now telling customers they should consider backup water drums to make up the 9-hour gap where water will be turned off. In tandem with the lock-offs are necessary maintenance runs.
Residents say they had already been experiencing disruptions prior to the announcement; the news team was flooded with comments including:
“Water pressure terrible over here in Belglade,” another resident said, “The water problem has been worse lately. Even the hotels are having issues now.”
Residents reported low water pressure to total water loss in their homes all across Providenciales, issues the company has warned could occur.
Tourists are similarly affected and with air arrivals up six percent in January and 13 percent in February according to statistics released this week by Experience Turks and Caicos; long stay visitors numbered over 126,000 guests for the first two months of this year. This figure would add to the resident population.
Melissa Monko, a guest, posted in the Facebook Group ‘Turks and Caicos Tourist Guide,’ that her Turtle Cove getaway was out of water, sharing the notice from Provo Water Company.
“It was off in the mornings and afternoons for several days. Seems they have a plan in place now,” she said.
The utility company says it recognizes the inconvenience caused and is now engaged in expansions across Providenciales to alleviate the problem. Cited as fixes from are, new transmission mains to be completed by May, valve replacements, to be completed by September, and a new desalination plant.
The Energy and Utilities Commission has been in consistent dialogue with the water company and after carrying out their own assessment, have found the lock-offs necessary. It now says the EUD is supportive of the plans to increase capacity, but are warning that they will be carrying out strict oversight to make sure the measures are not only effective but do not come at the undue cost of residents.
“The EUD has maintained open lines of communication with PWC, thoroughly discussing the immediate challenges, the anticipated increase in demand, and the company’s strategic mitigation plan,” said Delano Arthur, Energy & Utilities Commissioner who added, “It is our priority to ensure that these necessary infrastructure upgrades and expansions are executed in a manner that balances reliability, sustainability, and affordability for all residents and businesses in Providenciales.”
Also looking to expand its services is the Turks and Caicos’ sole power company, but in that effort, there is a proposed increase in the electricity rate. An application for the increase has already been lodged by FortisTCI.
”Over the past few years, the Turks and Caicos economy has experienced robust economic growth. This has led to increased demand for electricity. The rising demand requires expansion to the electricity system to ensure continued reliable service to our customers. This, together with high inflation and rising interest costs, are the primary reasons for the electricity rates review,” FortisTCI shared with the public.
That rate increase is currently under review by the government, and in an effort to better regulate all utilities, TCIG is in the process of introducing a draft policy for Public Utility Regulatory Reform, which it hopes will guide the provision of higher-quality services.
It’s another significant indicator that the sheer number of people travelling in and out of the British overseas territory and new people coming in to add to the labour force is overwhelming to the current infrastructure.
Regarding travel, the Providenciales International Airport is another, possibly the most glaring, example of just how interest and intrigue are growing more quickly than infrastructural development.
On March 16, two days before the water restriction announcement and three days after the electricity rate increase application was
disclosed, over 10,000 guests were scheduled to pass through the airport. However, the Providenciales International was unable to manage the record-setting passenger demand. With flights unable to land, it forced delays and cancellations and resulted in 528 guests having to overnight in the destination which had little to no rooms available.
No industry is being spared the crush, banking is also affected. During an attempt at digitization, several banks shut their doors replacing teller services with full-service Automated Banking Machines. Unfortunately, residents and tourists report that the ABMs are usually low on cash and often out of service making it difficult to access their money.
The government has also recognized that the current roads are unsustainable, single routes lead to some of the most important infrastructure like airports, causing chaos whenever there are disruptions. A new consultation is being undertaken to find out how best to rework the country’s road network to manage the explosion of motor vehicles and the traffic congestion it is creating.
Now that the bi-partisan Vision 2040 document is launched by the Turks and Caicos Islands Government, it may more clearly chart the way forward in identifying trends, predicting demands and instituting commonsense plans which result in an island nation ready to embrace the growth it is gunning for.
Until there is deeper consideration, there will remain an unfair burden on the consumer who – often without compensation – is left to withstand or wilt under the weight of any failure to forecast, that includes all of the fumbles and fouls that go along with it.
SERVICE WITH PRIDE AND INTEGRITY
***MEDIA RELEASE***
May 18th, 2024.
Following a police shooting incident on May 14th, the Royal Turks and Caicos Islands Police Force (RTCIPF) is now able to name the deceased male subject, with the permission of the family.
The Serious Crime Unit contacted the relatives of the deceased, and formal identification has taken place, with the subject being identified as 14-year-old Antorens Dorcely, also known locally as ‘Toto’. 
During this challenging time, the RTCIPF also expressed its deepest condolences to the deceased’s family, and the force will continue to offer support through our Family Liaison Officer.
In light of this incident, the RTCIPF is urging the public to show respect and sensitivity towards the grieving family by refraining from sharing any footage of the deceased on social media.
Sharing such material can cause additional distress and harm. We emphasize the importance of empathy and respect for the family’s privacy as they navigate their grief. The death of any young person is a loss to the TCI.
The RTCIPF is committed and dedicated to conducting a thorough investigation and ensuring that all aspects of the incident are carefully examined and the findings are communicated transparently to the public.
A request has been made to an external police force to conduct a review of the incident. This is a routine procedure and intended to ensure an independent and objective review of the facts. The community’s cooperation and respect during this time are essential. The RTCIPF assures the public that we remain dedicated to upholding justice and accountability.
Providenciales, Turks and Caicos Islands – May 14th, 2024 – The Turks and Caicos Islands Government and Molo Hotel Group reached a pivotal juncture on Monday, May 13th, 2024, with the ceremonial signing of a development agreement at the Premier’s Office on Providenciales. The agreement, which received official Cabinet approval on March 13th, 2024, signifies a steadfast commitment to advancing the economic landscape of the Turks and Caicos Islands.
Molo Hotel Group is a family-owned business, renowned for its distinguished portfolio of high-quality hotels worldwide. The
development initiative encompasses the construction of three distinct IHG branded hotels: InterContinental Turks and Caicos, Kimpton Turks and Caicos and Hotel Indigo Turks and Caicos. Scheduled for completion by 2027, each resort boasts a distinctive design from luxury to laidback sophistication spanning across the shores of Grace Bay Beach.
Kimpton Turks and Caicos – an epitome of luxury lifestyle living, will feature 192 guest rooms including three outdoor pools, a luxury spa and a fitness center. Additionally, seven dining options ranging from a beachfront restaurant to a rooftop bar.
Adjacent to the Kimpton, InterContinental Turks and Caicos will offer 59 classic luxury suites with panoramic ocean views. Mirroring its counterpart, this resort will offer an array of dining options and upscale facilities.
Steps away from the Intercontinental and Kimpton resorts, Hotel Indigo Turks and Caicos will embrace a sense of community and contemporary elegance, offering 56 bedrooms. The resort will feature an onsite restaurant, lobby bar, outdoor pool, and fitness room.
Beyond the realm of hospitality, this development agreement underscores the government’s commitment to fostering economic growth and enhancing employment opportunities in the Turks and Caicos Islands. Molo is partnering with the Turks and Caicos Islands Community College (TCICC) to actively promote hospitality as a career choice and support in developing training programs, career fairs, seminars, workshops, and events to raise awareness about hospitality careers. Molo has committed to provide employment and apprentice opportunities to TCICC students and provide mentoring and practical on property training to students.
The signing event was graced by Hon. Charles Washington Missick, Premier of the Turks and Caicos Islands, Hon. Jamell Robinson, Deputy Premier, Hon. Kyle Knowles, Minister of Public Safety and Utilities, Hon. Rachel Taylor, Minister of Education, Youth, Sports and Culture, Łukasz and Marcin Slominski, Owners of Molo, Ross Morrow, Managing Director Molo, Arik Kono, Vice President Upscale Development for IHG, Dr. Candice Williams, President and CEO of the Turks and Caicos Islands Community College, Angela Musgrove, InvestTCI CEO, Dr. Barbara Ambrister, Chairperson of the Turks and Caicos Islands Community College, Dr. Delores Stapleton- Harris, Vice President of Academic, Vocational and Student Affairs for the Turks and Caicos Islands Community College, Mr. Kevin Baxter, Dean of Technical Vocational Education Training (TVET) and Sheryl McLaughlin, InvestTCI Investment Services Executive.
Commenting on the development agreement, Premier, Hon. Misick, stated “The Memorandum of Understanding (MOU) signing of
IHG/Molo Hotels is a significant step towards a sustainable future for hospitality in the Turks and Caicos Islands. Three hotels, Kimpton, Intercontinental, and Hotel Indigo, will be introduced, enhancing our tourism product and creating employment opportunities.”
He further added, “Partnerships with the Turks and Caicos Islands Community College and Turks and Caicos Islands Sports Commission are underway, demonstrating the Government’s commitment to developing human capital and elevating tourism offerings. This project will bring economic growth, embrace local talent, and enrich our economy.”
Additionally, Mrs. Angela Musgrove, CEO of Invest Turks and Caicos Islands, emphasized “This collaboration confirms our commitment to fostering economic growth and prosperity within our country. We have worked closely with Molo Hotel Group, and we are confident that this transformative project will further position the Turks and Caicos Islands as a premier destination for travel and investment. Much to our delight, it will also provide opportunities for engagement with our Community College and small business community.”
The Government of the Turks and Caicos Islands, operating through its primary Investment Promotion
Agency, Invest Turks and Caicos Islands, remains committed to attracting and facilitating Foreign Direct Investments to the country by providing a comprehensive suite of services. Through strategic initiatives and targeted promotion, the agency catalyzes sustainable development, driving innovation and small business opportunities across various sectors of the economy.
#TurksandCaicos, May 13, 2024 – Detectives of the Serious Crime Unit of the Royal Turks and Caicos Islands Police Force have
charged a man who allegedly stole a vehicle.
The accused, DANVANTE BRISCO, 30, of Kew Town, Providenciales, was charged with:
- One Count: Robbery
- One Count: Taking Motor Vehicle Without Authority
- One Count: Using Offensive Weapon to cause fear
Mr. BRISCO appeared in court today (May 13 ) and was granted bail of $7500.00 with one surety.
The matter was adjourned to July 05 for a Sufficiency Hearing.
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