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Fairness Needed! Consumer Demand Outpacing supply in TCI

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Dana Malcolm 

Staff Writer 

 

#TurksandCaicos, March 20, 2024 – The boom in tourism in the Turks and Caicos Islands, while excellent for the economy, is exposing the need for urgent infrastructural upgrades in order to cope more competently and more equitably with the increased demand; already two of the country’s key utilities are showing signs of strain.

Over the weekend multiple residents called the news team complaining that they were without an essential resource, water, and now nightly restrictions are being introduced.

On March 18, Provo Water Company revealed nightly lock-offs would begin, without which they say there simply wouldn’t be enough water to go around.

“In light of the exceptionally high demand experienced from now until the end of April 2024, we have reluctantly implemented nightly water restrictions from 9:30 PM to 6:00 AM to replenish the Suzie Turn tank, which caters to two-thirds of the Island’s water needs. This measure is crucial to ensure sufficient water availability for the following day’s requirements,” the company said in an emailed letter to consumers.

Holding a 65-year government contract, Provo Water is the older and more extensive provider of the two local water services currently in operation in the Turks and Caicos, the other being Leeward Water Services. It’s now telling customers they should consider backup water drums to make up the 9-hour gap where water will be turned off. In tandem with the lock-offs are necessary maintenance runs.

Residents say they had already been experiencing disruptions prior to the announcement; the news team was flooded with comments including:

“Water pressure terrible over here in Belglade,” another resident said, “The water problem has been worse lately. Even the hotels are having issues now.”

Residents reported low water pressure to total water loss in their homes all across Providenciales, issues the company has warned could occur.

Tourists are similarly affected and with air arrivals up six percent in January and 13 percent in February according to statistics released this week by Experience Turks and Caicos; long stay visitors numbered over 126,000 guests for the first two months of this year.  This figure would add to the resident population.

Melissa Monko, a guest, posted in the Facebook Group ‘Turks and Caicos Tourist Guide,’ that her Turtle Cove getaway was out of water, sharing the notice from Provo Water Company.

“It was off in the mornings and afternoons for several days. Seems they have a plan in place now,” she said.

The utility company says it recognizes the inconvenience caused and is now engaged in expansions across Providenciales to alleviate the problem. Cited as fixes from are, new transmission mains to be completed by May, valve replacements, to be completed by September, and a new desalination plant.

The Energy and Utilities Commission has been in consistent dialogue with the water company and after carrying out their own assessment, have found the lock-offs necessary. It now says the EUD is supportive of the plans to increase capacity, but are warning that they will be carrying out strict oversight to make sure the measures are not only effective but do not come at the undue cost of residents.

“The EUD has maintained open lines of communication with PWC, thoroughly discussing the immediate challenges, the anticipated increase in demand, and the company’s strategic mitigation plan,” said Delano Arthur, Energy & Utilities Commissioner who added, “It is our priority to ensure that these necessary infrastructure upgrades and expansions are executed in a manner that balances reliability, sustainability, and affordability for all residents and businesses in Providenciales.”

Also looking to expand its services is the Turks and Caicos’ sole power company, but in that effort, there is a proposed increase in the electricity rate. An application for the increase has already been lodged by FortisTCI.

”Over the past few years, the Turks and Caicos economy has experienced robust economic growth. This has led to increased demand for electricity. The rising demand requires expansion to the electricity system to ensure continued reliable service to our customers. This, together with high inflation and rising interest costs, are the primary reasons for the electricity rates review,” FortisTCI shared with the public.

That rate increase is currently under review by the government, and in an effort to better regulate all utilities, TCIG is in the process of introducing a draft policy for Public Utility Regulatory Reform, which it hopes will guide the provision of higher-quality services.

It’s another significant indicator that the sheer number of people travelling in and out of the British overseas territory and new people coming in to add to the labour force is overwhelming to the current infrastructure.

Regarding travel, the Providenciales International Airport is another, possibly the most glaring, example of just how interest and intrigue are growing more quickly than infrastructural development.

On March 16, two days before the water restriction announcement and three days after the electricity rate increase application was disclosed, over 10,000 guests were scheduled to pass through the airport.  However, the Providenciales International was unable to manage the record-setting passenger demand.  With flights unable to land, it forced delays and cancellations and resulted in 528 guests having to overnight in the destination which had little to no rooms available.

No industry is being spared the crush, banking is also affected. During an attempt at digitization, several banks shut their doors replacing teller services with full-service Automated Banking Machines. Unfortunately, residents and tourists report that the ABMs are usually low on cash and often out of service making it difficult to access their money.

The government has also recognized that the current roads are unsustainable, single routes lead to some of the most important infrastructure like airports, causing chaos whenever there are disruptions. A new consultation is being undertaken to find out how best to rework the country’s road network to manage the explosion of motor vehicles and the traffic congestion it is creating.

Now that the bi-partisan Vision 2040 document is launched by the Turks and Caicos Islands Government, it may more clearly chart the way forward in identifying trends, predicting demands and instituting commonsense plans which result in an island nation ready to embrace the growth it is gunning for.

Until there is deeper consideration, there will remain an unfair burden on the consumer who – often without compensation – is left to withstand or wilt under the weight of any failure to forecast, that includes all of the fumbles and fouls that go along with it.

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Six Unauthorised Structures Demolished During Multi-Agency Planning Enforcement Operation

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Before demolition

After demolition

Providenciales, Turks and Caicos Islands – Friday, 17 July 2026: The Planning Department, with support from the Informal Settlements Unit (ISU), and the Crown Land Unit conducted a coordinated enforcement operation on Thursday, 2 July 2026, resulting in the demolition of six unauthorised structures on private property at Block and Parcel 60502/48. Security for the operation was provided by the Royal Turks and Caicos Islands Police Force.

The enforcement action followed the issuance of an Enforcement Notice by the Planning Department on 29 January 2026, advising the persons responsible for the structures that they had been erected without the necessary planning approval and were required to be removed. Following the expiration of the compliance period, a multi-agency operation was organised to carry out the demolition.

Before demolition activities commenced, personnel conducted a comprehensive inspection of the site to confirm that all structures were unoccupied and free of gas cylinders or other hazardous materials. These precautionary measures were undertaken to safeguard the welfare of both the enforcement teams and the public while ensuring the operation was carried out safely and efficiently.

Upon completion of the exercise, participating agencies returned to Police Tactical Headquarters for a debrief, marking the successful conclusion of another coordinated enforcement effort.

The Government of the Turks and Caicos Islands reminds members of the public that all construction activities must receive the appropriate planning approvals before work begins. The Planning Department will continue to work alongside its partner agencies to enforce the Planning Ordinance, promote orderly development and ensure that construction throughout the Islands complies with the applicable laws and regulations.

Members of the public are encouraged to familiarise themselves with the planning approval process and to seek guidance from the Planning Department before undertaking any development to avoid enforcement action and loss of money invested.

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DDME’s Hurricane Hunt Scavenger Hunt Sparks Community Spirit and Storm Preparedness in Providenciales

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Department of Disaster Management and Emergencies: Providenciales, Turks and Caicos Islands — Fifteen teams raced across Providenciales on Saturday July 4th for the inaugural DDME Hurricane Hunt, a community scavenger hunt designed to combine friendly competition with hurricane preparedness education.

Teams were given a bag of supplies and 15 cryptic clues, participants had less than two hours to pinpoint locations and collect hurricane must-haves; including water jugs, shovels, flashlights and other supplies that every household should have on hand ahead of a storm.

The challenge tested not only participants’ local knowledge and navigation skills, but also their teamwork under time pressure; all while reinforcing practical lessons about what it takes to stay ready when a storm approaches.

Beyond the hunt itself, the event drew a lively crowd of families and supporters who turned out to enjoy a full day of festivities. Attendees took part in games, received free gifts, face painting, canvas painting, bounce houses and visited vendor booths; while enjoying fresh food off the grill throughout the afternoon.

“This event brought together the best of both worlds; a fun, high-energy competition and a meaningful reminder of how important it is for our community to be prepared,” Mr. Aaron Ballantyne, Community Preparedness Officer for Providenciales. “Seeing 15 teams fully engaged, racing to landmarks across the island while learning what belongs in a hurricane kit, was exactly the outcome we hoped for.”

DDME extends their sincere gratitude to the stakeholders that partnered with the event and generously donated their time, resources and efforts to make it a success: The Turks and Caicos Islands Red Cross, The Oseta Jolly Primary School, The Royal Turks and Caicos Islands Police Force, Do It Center (Building Materials), KB Homes, Digicel TCI, Frost Cay and Clint Grilling and Catering Services, along with all other vendors who were solicited.

The event’s success was also made possible by the private organizations and government departments that opened their locations to serve as scavenger hunt sites, allowing the hunt to unfold across the island; from Chalk Sound to Long Bay.

The quick thinking first place team consisted of; Neekimo King, Keturah Miller-Brown, Lashaunda Dickenson and Kebba Thomas who all walked away with exciting prizes.

Ms. Bernadya Smith, Public Information and Media Manager stated; “With hurricane season underway, this event, along with our recent Hurricane Expo held in Grand Turk and community pop-ups throughout the country, is a testament to DDME’s commitment to blending community engagement with year-round storm readiness. We look forward to making this event an annual staple that brings families together while keeping preparedness at the forefront of every community we serve.

Follow DDME social media pages to stay up to date with upcoming events and to join their weekly quizzes for a chance to win exciting prizes all hurricane season long.

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Invest TCI Supports Certification of Local Flats Fishing Guides Through MSME Technical Assistance Under Historic TCFFA–TCICC Partnership

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Providenciales, Turks and Caicos Islands — June 11th   2026 — Invest Turks and Caicos Islands has confirmed a financial commitment of $26,750 through the MSME Programme’s Technical Assistance support to assist 35 participants undertaking STCW and Fly-Fishing Guide Certifications under the Turks and Caicos Fly Fishing Association (TCFFA) and the Turks and Caicos Islands Community College (TCICC) partnership. The support is intended to strengthen the capacity of existing and emerging local operators within the flats-fishing and marine–based tourism sector, helping participants formalize their skills, improve service standards, and access higher-value economic opportunities.

The announcement follows the signing of a Memorandum of Understanding between TCFFA and TCICC on 12th May 2026, establishing the country’s first endorsed and regionally recognized Sustainable Fly-Fishing curriculum. That partnership, funded in part by the UK Government through the Darwin Plus Local initiative, aims to certify twenty or more Turks and Caicos Islanders as Flats-Fishing Guides and Train-The-Trainers — drawn from Providenciales, North Caicos, South Caicos, Middle Caicos, and Grand Turk.

Invest TCI’s contribution ensures that the financial barrier to certification does not prevent qualified candidates from accessing this sector-building opportunity. The support is being provided as technical assistance to strengthen the capacity of existing and emerging MSMEs within the flats-fishing and marine-based tourism sector, enabling participants to formalize, improve service standards, and access higher-value market opportunities.

“We are indeed happy to be a part of this initiative and to provide financial support towards the certification of the 35 participants. Invest TCI is committed to empowering small and medium enterprises and the individuals who drive them – and this programme is a direct example of that commitment in action.” — Alexa Cooper, Vice President – SME Development, Invest Turks and Caicos

Regional studies, including research on The Bahamas’ flats-fishing sector, show that the industry can generate significant economic value through lodging, meals, transport, retail, and guided services. This demonstrates the potential for Turks and Caicos to strengthen its own flats-fishing value chain through professional training, certification, and local enterprise development.

Angela Musgrove, CEO of Invest Turks and Caicos, highlighted the strategic alignment between the investment and Invest TCI’s broader mission:

“Invest TCI’s mandate is to support a stronger, more diversified economy with Turks and Caicos Islanders positioned to benefit from the industries that shape our future. This initiative directly aligns with that mandate. By supporting certification for local flats-fishing guides, we are helping to convert local knowledge into recognized credentials, strengthen small business capacity, and retain more value within our communities. It is a practical investment in people, enterprise, and sector development.” — Angela Musgrove, CEO, Invest Turks and Caicos

TCFFA President Levardo Talbot, whose association initiated the candidacy process and identified the funded participants, welcomed Invest TCI’s commitment as pivotal to the programme’s reach:

“For the first time, Turks and Caicos Islander fly fishing guides have an endorsed and regionally-recognized, locally delivered pathway into a profession that has long been built on their knowledge but not always on their terms. Invest TCI’s support ensures the people who should be in this room are in this room.” — Levardo Talbot, President, Turks and Caicos Fly Fishing Association

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