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Fairness Needed! Consumer Demand Outpacing supply in TCI

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Dana Malcolm 

Staff Writer 

 

#TurksandCaicos, March 20, 2024 – The boom in tourism in the Turks and Caicos Islands, while excellent for the economy, is exposing the need for urgent infrastructural upgrades in order to cope more competently and more equitably with the increased demand; already two of the country’s key utilities are showing signs of strain.

Over the weekend multiple residents called the news team complaining that they were without an essential resource, water, and now nightly restrictions are being introduced.

On March 18, Provo Water Company revealed nightly lock-offs would begin, without which they say there simply wouldn’t be enough water to go around.

“In light of the exceptionally high demand experienced from now until the end of April 2024, we have reluctantly implemented nightly water restrictions from 9:30 PM to 6:00 AM to replenish the Suzie Turn tank, which caters to two-thirds of the Island’s water needs. This measure is crucial to ensure sufficient water availability for the following day’s requirements,” the company said in an emailed letter to consumers.

Holding a 65-year government contract, Provo Water is the older and more extensive provider of the two local water services currently in operation in the Turks and Caicos, the other being Leeward Water Services. It’s now telling customers they should consider backup water drums to make up the 9-hour gap where water will be turned off. In tandem with the lock-offs are necessary maintenance runs.

Residents say they had already been experiencing disruptions prior to the announcement; the news team was flooded with comments including:

“Water pressure terrible over here in Belglade,” another resident said, “The water problem has been worse lately. Even the hotels are having issues now.”

Residents reported low water pressure to total water loss in their homes all across Providenciales, issues the company has warned could occur.

Tourists are similarly affected and with air arrivals up six percent in January and 13 percent in February according to statistics released this week by Experience Turks and Caicos; long stay visitors numbered over 126,000 guests for the first two months of this year.  This figure would add to the resident population.

Melissa Monko, a guest, posted in the Facebook Group ‘Turks and Caicos Tourist Guide,’ that her Turtle Cove getaway was out of water, sharing the notice from Provo Water Company.

“It was off in the mornings and afternoons for several days. Seems they have a plan in place now,” she said.

The utility company says it recognizes the inconvenience caused and is now engaged in expansions across Providenciales to alleviate the problem. Cited as fixes from are, new transmission mains to be completed by May, valve replacements, to be completed by September, and a new desalination plant.

The Energy and Utilities Commission has been in consistent dialogue with the water company and after carrying out their own assessment, have found the lock-offs necessary. It now says the EUD is supportive of the plans to increase capacity, but are warning that they will be carrying out strict oversight to make sure the measures are not only effective but do not come at the undue cost of residents.

“The EUD has maintained open lines of communication with PWC, thoroughly discussing the immediate challenges, the anticipated increase in demand, and the company’s strategic mitigation plan,” said Delano Arthur, Energy & Utilities Commissioner who added, “It is our priority to ensure that these necessary infrastructure upgrades and expansions are executed in a manner that balances reliability, sustainability, and affordability for all residents and businesses in Providenciales.”

Also looking to expand its services is the Turks and Caicos’ sole power company, but in that effort, there is a proposed increase in the electricity rate. An application for the increase has already been lodged by FortisTCI.

”Over the past few years, the Turks and Caicos economy has experienced robust economic growth. This has led to increased demand for electricity. The rising demand requires expansion to the electricity system to ensure continued reliable service to our customers. This, together with high inflation and rising interest costs, are the primary reasons for the electricity rates review,” FortisTCI shared with the public.

That rate increase is currently under review by the government, and in an effort to better regulate all utilities, TCIG is in the process of introducing a draft policy for Public Utility Regulatory Reform, which it hopes will guide the provision of higher-quality services.

It’s another significant indicator that the sheer number of people travelling in and out of the British overseas territory and new people coming in to add to the labour force is overwhelming to the current infrastructure.

Regarding travel, the Providenciales International Airport is another, possibly the most glaring, example of just how interest and intrigue are growing more quickly than infrastructural development.

On March 16, two days before the water restriction announcement and three days after the electricity rate increase application was disclosed, over 10,000 guests were scheduled to pass through the airport.  However, the Providenciales International was unable to manage the record-setting passenger demand.  With flights unable to land, it forced delays and cancellations and resulted in 528 guests having to overnight in the destination which had little to no rooms available.

No industry is being spared the crush, banking is also affected. During an attempt at digitization, several banks shut their doors replacing teller services with full-service Automated Banking Machines. Unfortunately, residents and tourists report that the ABMs are usually low on cash and often out of service making it difficult to access their money.

The government has also recognized that the current roads are unsustainable, single routes lead to some of the most important infrastructure like airports, causing chaos whenever there are disruptions. A new consultation is being undertaken to find out how best to rework the country’s road network to manage the explosion of motor vehicles and the traffic congestion it is creating.

Now that the bi-partisan Vision 2040 document is launched by the Turks and Caicos Islands Government, it may more clearly chart the way forward in identifying trends, predicting demands and instituting commonsense plans which result in an island nation ready to embrace the growth it is gunning for.

Until there is deeper consideration, there will remain an unfair burden on the consumer who – often without compensation – is left to withstand or wilt under the weight of any failure to forecast, that includes all of the fumbles and fouls that go along with it.

News

Premier Delivers Four Key Messages  

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Housing. Healthcare. Accountability. Investment.

 

By Deandrea Hamilton

PROVIDENCIALES, Turks and Caicos Islands — In four major appearances over the past week, Premier Charles Washington Misick delivered what may amount to the clearest outline yet of his government’s vision for the future of the Turks and Caicos Islands.

Whether speaking about housing, healthcare, public sector leadership or the broader economy, a consistent theme emerged: the country must move beyond simply recording economic growth and begin building the foundations of a stronger nation.

The Premier’s message was unmistakable.

“The story of the Turks and Caicos Islands over the last decade has largely been a story of growth,” Misick said during his Business Outlook 2026 address. “The story of the next decade must be a story of nation-building.”

That nation-building agenda rests on four major pillars: expanding home ownership, strengthening public institutions, improving quality of life through healthcare, and investing aggressively in infrastructure and development.

Housing as a Pathway to Prosperity

Speaking following Parliament’s passage of the Mortgage Corporation Bill on June 3, the Premier described home ownership as a cornerstone of economic inclusion and wealth creation.

The passage of the Mortgage Corporation Bill 2026 represented one of the most significant legislative achievements highlighted by the Premier.

The new law establishes the Turks and Caicos Islands Mortgage Corporation, a statutory body designed to increase access to mortgage financing, support affordable housing development and expand opportunities for Turks and Caicos Islanders to own homes.

Misick framed the initiative as more than a housing programme.

“The Mortgage Corporation Bill 2026 is a step forward, an important step, but it is part of a larger journey,” he said. “A larger journey towards a more inclusive housing system, a stronger middle class and a more equitable economy.”

He argued that economic growth must create opportunities for Islanders to build wealth and establish roots in their own country.

“We are building an economy that works not just for some but for all,” the Premier stated. “An economy in which every Turks and Caicos Islander has a fair chance to own, to build and to belong.”

The government expects the Corporation to support first-time homebuyers, families building on inherited land and broader affordable housing initiatives throughout the islands.

A Healthcare Milestone with Regional Significance

At the national certification ceremony recognizing the elimination of mother-to-child transmission of HIV and Hepatitis B, Misick celebrated what he called a defining moment for the country.

The Premier also used a national ceremony recognizing the elimination of mother-to-child transmission of HIV and Hepatitis B to reinforce his vision of stronger institutions and better outcomes for citizens.

The Turks and Caicos Islands has achieved validation for the elimination of mother-to-child transmission of HIV and became the first country in the region to achieve the same distinction for Hepatitis B.

Misick described the accomplishment as evidence that the country can lead on issues of national importance despite its size.

“Today is a proud and defining moment for the Turks and Caicos Islands,” he said.

“This is not simply a health sector success. It is a national accomplishment. It speaks to strong governance, effective partnerships, and a shared belief that every person matters.”

The Premier said the achievement demonstrated the importance of public confidence in institutions and pledged continued investment in healthcare services.

“As a Government, we remain committed to investing in health, strengthening our systems, and ensuring that quality care is accessible to all who call these islands home.”

A Direct Challenge to the Public Service

Addressing government leaders at the Public Service Leadership Forum 2026, the Premier on June 4 delivered one of his strongest critiques yet of bureaucracy, absenteeism and delayed decision-making.

Perhaps the most candid of the four speeches came during the Public Service Leadership Forum, where Misick challenged senior government officials to embrace accountability and reject complacency.

The Premier argued that many of the obstacles facing government performance stem not from a lack of money or legislation, but from leadership failures.

“There are times when decisions that should take days take weeks,” he said.

“There are times when issues that require action become trapped in endless consultation, excessive caution, or bureaucratic delay.”

He also raised concerns about absenteeism, poor performance management and what he described as an unhealthy fear of taking risks.

“The people we serve do not expect perfection,” Misick said. “They expect leadership. They expect judgment. They expect action.”

The address repeatedly emphasized results over process and urged public servants to focus less on excuses and more on execution.

“The people of these Islands are not interested in how many meetings we attend,” he said. “They are interested in results.”

The Shift from Growth to Nation-Building

In his June 5 Business Outlook 2026 address, Misick broadened the discussion beyond economic growth and laid out what he called the foundations of nation-building. The most expansive vision came during the Business Outlook 2026 address, where Misick outlined what he called the foundations of long-term prosperity.

While celebrating record tourism arrivals, strong government revenues and a development pipeline exceeding $4 billion, the Premier argued that economic growth alone is insufficient.

“Growth alone is not success. Growth alone is not development. Growth alone does not guarantee resilience,” he said.

Among the pillars he identified were stronger public institutions, sustainable tourism, balanced development across the archipelago, infrastructure investment, housing, education, workforce development and economic diversification.

At the centre of that strategy is the government’s proposed borrowing programme of up to $350 million.

Misick defended the initiative as a necessary step to accelerate infrastructure development and address long-standing bottlenecks.

“This is not borrowing for consumption,” he said. “This is borrowing for development.”

The funds are expected to support investments in infrastructure, healthcare, housing, public utilities, climate resilience and digital transformation.

For the Premier, the goal is clear.

“The objective is not merely to create a larger economy,” he said. “It is to create a stronger country.”

Taken together, the four speeches reveal a government seeking to define its second term not simply by economic expansion, but by building institutions, communities and opportunities designed to endure long after the current growth cycle has passed.

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Bahamas News

New GPS Evidence Prompts Fresh Search for Missing American Woman in Abaco

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ABACO, BAHAMAS — Nearly two months after American sailor Lynette Hooker vanished in waters off Abaco, investigators are preparing to conduct a new search based on GPS and navigation data that reportedly challenges the account originally provided by her husband.

The case, which first drew international attention in early April, began when Brian Hooker told authorities that his wife was swept away after falling from an inflatable dinghy during rough conditions in waters near Elbow Cay.

Initial search efforts involving Bahamian and U.S. authorities covered extensive areas of the Sea of Abaco but failed to locate the missing Michigan woman.

Now, according to multiple U.S. media reports, investigators have obtained electronic navigation and GPS data that appears to place the couple’s dinghy in a different location from where searchers initially concentrated their efforts.

The new information has prompted authorities to reopen search operations and seek permission for divers to examine a more targeted area of the Sea of Abaco.

Unlike the broad search that followed Hooker’s disappearance, the renewed effort is expected to focus on a relatively shallow section of water, reportedly about 25 feet deep. Investigators believe the location may offer a better opportunity to recover evidence and potentially answer lingering questions surrounding the disappearance.

The latest development marks a significant shift in the investigation.

What began as a maritime search-and-rescue operation has evolved into a complex multinational investigation involving Bahamian authorities, the United States Coast Guard and the Federal Bureau of Investigation.

Brian Hooker was detained and questioned by Bahamian authorities following his wife’s disappearance but was later released without charges. While investigators have never publicly accused him of a crime, reports indicate he remains a person of interest as authorities continue to examine the circumstances surrounding the case.

Hooker has repeatedly denied any wrongdoing and has maintained that his wife accidentally fell overboard.

The investigation has intensified in recent weeks. U.S. authorities have reportedly seized the couple’s sailboat, Soulmate, transporting the vessel to Florida for forensic examination. Investigators are said to be reviewing onboard electronics, digital records and other potential evidence as part of the ongoing inquiry.

The case has also attracted attention from Lynette Hooker’s family, who have continued to press for answers and support efforts to locate her.

The renewed search comes after Brian Hooker returned to the United States following the disappearance. Reports indicate he cited family reasons, including concerns about his mother’s health, for leaving The Bahamas.

For investigators, however, the focus now appears fixed on the newly identified search area and the electronic evidence that led them there.

Whether the latest operation produces answers remains to be seen. But nearly eight weeks after Lynette Hooker disappeared in the waters of Abaco, authorities believe new technology and new information may finally provide a clearer picture of what happened that night.

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Firearms, Migration Enforcement and 61% Crime Drop Highlight Bailey’s Year in Review

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By Deandrea Hamilton

PROVIDENCIALES, Turks and Caicos Islands — The dramatic decline in murders may have captured public attention, but newly released Year in Review graphics from Police Commissioner Fitz Bailey reveal a much broader policing strategy that the Royal Turks and Caicos Islands Police Force says is producing measurable results across the territory.

Among the standout achievements highlighted in the Commissioner’s 2025-2026 review is the recovery of 22 illegal firearms and more than 500 rounds of ammunition during 2025.  The graphics also show that four additional illegal firearms were seized during the first quarter of 2026.

The Police Force credits proactive policing, intelligence-led operations and community partnerships with helping remove weapons from the streets and reducing opportunities for violence.

The review also points to what may be the most significant statistic in the package: a 61 percent reduction in overall crime.  While the graphics do not provide a detailed breakdown of offences contributing to that decline, the figure suggests improvements extended well beyond homicide investigations and into broader categories of criminal activity.

Other accomplishments cited include strengthened border security operations, the detention of more than 1,100 irregular migrants, the dismantling of illegal settlements, the launch of a Human Trafficking Unit and expanded highway patrol initiatives.

The Force also highlighted increased engagement with communities through schools, churches and outreach programmes, investments in officer training and professional development, and modernization of information technology and communications systems.

For the tourism-dependent Turks and Caicos Islands, the review sought to reassure visitors that the destination remains safe.  Police recorded 43 incidents involving tourists during the review period, including 18 offences against the person, 23 property-related offences and two offences against the state.

Using annual visitor estimates of approximately two million arrivals, the Force argues that tourists remain overwhelmingly safe while vacationing in the territory.

The review also confirms the much-publicized reduction in murders. According to the data, murders fell from 48 in 2024 to 27 in 2025, representing a 43.75 percent decline.  The graphics further indicate that no murders were recorded during the first quarter of 2026.

While the figures paint a picture of improving public safety, they also raise questions that many residents will likely want answered as the conversation turns from crime reduction to criminal accountability.

Notably absent from the review are statistics related to arrests, charge rates, case clearances, prosecutions and convictions.  The graphics demonstrate that crime is declining and that firearms are being removed from communities, but they do not indicate how many suspects were arrested in connection with major crimes, how many cases resulted in charges, or how many offenders were ultimately convicted before the courts.

Those metrics have long been viewed as important measures of police effectiveness, particularly in serious crimes such as murder, shootings, robberies and firearms offences.  While the latest review focuses heavily on outcomes and operational achievements, future reporting on arrest and conviction rates may provide a more complete picture of how successfully the criminal justice system is converting police investigations into courtroom victories.

Still, Commissioner Bailey’s review makes a clear argument: that a combination of proactive policing, strategic enforcement, border security initiatives and community engagement has contributed to a safer Turks and Caicos Islands.

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