PROVIDENCIALES, Turks & Caicos Islands: In 1991, Carlton embarked on a journey that would intertwine his destiny with the Sandals Resorts family. Starting as a houseman at Sandals Negril, his path led him to Beaches Turks and Caicos eight years later, driven by the needs of the newly established resort and his own readiness for adventure. “I wasn’t a family man at the time, so I took a chance,” Carlton reflects.
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Carlton Salmon and Kerline Marc
Twenty-five years on, Carlton proudly acknowledges that this leap of faith was indeed worthwhile. His unwavering loyalty to the brand and dedication to his role as a houseman shine brightly. “I love cleanliness. I love when people are happy. As a houseman, I play an integral role in ensuring that rooms are up to standard. Guests pay good money when they come on vacation. They should have that nice cleanliness so they can relax and be comfortable,” Carlton says with pride.
But why Beaches, when he could have worked anywhere else? For Carlton, the answer is simple. “I love what I do, and I love my team. I see a lot of opportunities out there, but I tell myself there is nothing out there for me. The brand has been very loyal to me, so I stick with the brand.” His connection to Beaches transcends job security; it’s a profound loyalty to a family that has stood by him through thick and thin.
Carlton’s tenure has been marked by resilience and commitment, even in the face of adversity. Reflecting on the harrowing events of September 11, 2001, Carlton recounts the empathy and support he offered guests who were stricken with worry for their loved ones. “That was a sad day. Many of the guests were worried. I tried to encourage them by sharing a positive word and I prayed for them.”
Natural disasters, too, have tested Carlton’s mettle. His dedication was mirrored during hurricane Hanna in 2008, when he braved the storm to secure guests’ safety. With his cutlass in hand and his raincoat on, Carlton set out clearing trees that had blocked the roadway from his home all the way to Beaches. “When the then General Manager, Don Dagenais, saw me he said, ‘Yes Papa. Thank you’.” Carlton did all this, not for recognition but because he genuinely cared.
In 2017 when hurricane Irma hit Turks and Caicos, Carlton was away on vacation. Upon his return, he got a bird’s eye view of the damage that had been done to the island. “When I was in the plane and I saw my hotel I said, ‘Oh no, my hotel mash up.’ As a team member no one had to ask me to help. I was committed to seeing to it that my hotel got back on its feet.”
Throughout his 33-year journey with the company Carlton has received several monthly and quarterly awards but the most significant
of all was the Star Award he received in 2016 for being the number one housekeeper in the Turks and Caicos Islands.
Jennifer Lee, Executive Housekeeper, had this to share about Carlton: “Carlton is phenomenal. He is an outstanding team member. He takes care of external and internal guests. He knows what hospitality is. He has been a practitioner for years and it shows. He has guests that come back year after year and no matter which village they are, they find him. You cannot say enough about his loyalty to this company and the housekeeping family. He knows his job and he loves his job and this is reflected in how he does what he does so big up to Carlton. He is what this company needs more of.”
Gratitude flows from Carlton as he speaks of the opportunities and friendships he’s garnered over the years. For Carlton, success is not measured by the ranks one may climb. Success for him, is measured by loyalty and the quality of work produced daily to ensure that the resort maintains its high standards and achieves its goal of surpassing guest expectations. Congratulations on a successful career Carlton Anthony Salmon.