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TCHTA Hosts Historical Initiative with CHTA Education Foundation; 415 certified

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#TurksandCaicos, November 18, 2022 – The Turks & Caicos hospitality sector has embarked on the journey to heartfelt, supercharged service with the completion of a training series delivered by the Caribbean Hotel & Tourism Association Education Foundation.

Hosted and facilitated by the Turks & Caicos Hotel and Tourism Association (TCHTA), more than 400 employees were taken through the CHTAEF’s signature Caribbean Supercharged Service Training.  Sessions dubbed “Heartfelt Guest Care”, “Realistic Leadership”, “Happy Housekeepers”, and “007 Secret Care Agents” saw participation from front-facing and back of house staff from entry level to management from the tourism sector, civil service, and private sector.

The CHTA Education Foundation’s excitement for the success of the partnership has been palpable. “We are incredibly proud of this milestone in our 36-year history and pleased that the Education Foundation was able to deliver a five-week comprehensive training in partnership with TCHTA and the various properties, businesses and government across the Turks and Caicos Islands. The open and honest communication with the team at the TCHTA enabled us to deliver training that met the needs of their member properties and hospitality workers that participated in the program.” said Karolin Troubetzkoy, Chairwoman of the CHTAEF.

As a part of its 30-year anniversary commemoration exercises, the TCHTA facilitated the initiative and hosted the volunteer trainers for 5 weeks with great thanks to its members Grace Bay Club, Ocean Club Resorts, The Shore Club, Blue Haven Resort, and The Sands. These properties were homes to the trainers, Louise John and Suzanne Shillingford-Brooks throughout their time in Turks and Caicos.

The high-energy dynamic duo raved about the warm welcome extended to them by everyone they encountered. Commenting on the engagement in the training sessions, they remarked “We have been impressed by the overall willingness of participants to up their game, improve their delivery skills, understand their visitors better; so being able to achieve personal uplifts immediately in their workspaces, that many report have delighted guests and management alike”.

The Certificate Celebration marking the successful end to the training initiative was held on Friday, November 11th in the Messell Ballroom at The Palms. A fitting achievement celebrated during the country’s Tourism Environmental Awareness Month, Deputy Governor Anya Williams, Minister of Tourism Hon Josephine Connolly, and visiting EF Trustee, Professor Mike Hampton, attended the event in support of the excited trainees’ accomplishments. In his remarks, Professor Hampton encouraged the trainees “To every participant, remain energized and sparkle in your care to everyone you encounter!”

Stacy Cox, TCHTA CEO shared with media “We were ecstatic to learn from the Education Foundation that Turks & Caicos will be considered trailblazers for our one-of-a-kind tailoring of the EF’s training and having the largest contingent they’ve trained in 36 years. TCHTA members and employers throughout the country have truly shown their commitment to the development of their employees, and there’s no doubt Brand TCI will be all the better for it.” She continued, “We can’t say enough about the effectiveness of this program. Louise and Suzanne delivered the kind of training that is true to the essence of Caribbean service. It’s relatable, and that is why employees are excited to implement what they have learned, and HR Managers have shared that they saw the benefits immediately and are eager for us to do this again soon.”

The TCHTA thanks the Education Foundation and encourages other NHTAs in the region to take advantage of the program. The association extends special appreciation to its members for the continued support shown to building the sustainability and growth of the industry and the country.

 

PHOTO CAPTION:

We are so proud of each of the 415 participants in our national Caribbean Service Ready training in the Turks & Caicos Islands.  Louise John & Suzanne Shillingford-Brooks, take a bow. You Did It!  Thank you to the Turks and Caicos Hotel and Tourism Association and all our industry partners.  Photo by Caribbean Hotel & Tourism Association

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EXCLUSIVE!  Police black CID Vehicle shot up by bandits in Five Cays

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Wilkie Arthur

Court Correspondent

 

#TurksandCaicos, May 15, 2024 – It was an uneasy night on Tuesday May 14 for some residents of Five Cays, Providenciales owing to continuous, serious fire power with gun shots blaring in various areas of the community.

Some say they heard shots in Granny Hill and reported a man walking around with a gun, randomly shooting at unidentifiable targets. Some say shots were heard behind the Enid Capron Primary School.  Some say they heard gun shot sounds coming from a residential area as well.

The most compelling accounts, however, were on reported events in another area called “The Wells”; a community in the depths of Five Cays and South Dock.

Criminals took on law enforcement in a gun battle involving the armored truck and a CID vehicle.

No members of the Royal TCI Police were hit.

Not the same for the other side.  One person was hit, a young man not known to police and it’s not clear if he was one of the men shooting at the police or an innocently caught in the crossfire.

The man was arrested as a possible suspect.  He is also in hospital with an “entrance and exit” gunshot wound.

During the shootout in The Wells, the CID vehicle was shot at repeatedly, disabling its movement as gunfire damaged the engine. Concerning to us, these shootings were at different times and locations but came in rapid succession; one right after the other, I was told.

Most described the sounds as coming “from some big guns.”

Police the morning after allowed me in to see up close.

Video, photos feature my EXCLUSIVE, close-up look at the damage done by criminals; it is clear high powered rifles were used by these suspects still at large.

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Charred Remains Found in Back Seat of Completely Burnt Vehicle

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Wilkie Arthur

Freelance Court Correspondent

 

#TurksandCaicos, May 21, 2024 – A gruesome discovery was made around midday today (Sunday, May 19th, 2024) when police and fire rescue teams responded to a call at a location on Blue Hills Back Road, off Millennium Highway. The area, situated next to the Fortis Sub-Station, is accessible via a long, secluded dirt road.

Upon arrival, authorities found a vehicle completely engulfed in flames. The vehicle was later removed by police after being alerted by an anonymous source to its burnt-out location. Local residents indicated that the fire had been ignited around 2-3 a.m. earlier that morning, but authorities were not notified until later in the day.

Residents could not provide details about the individual inside the vehicle or even discern its color due to the extensive damage caused by the fire. Videos of the discovery location are available, but footage of the vehicle itself will be provided once it has been located. The vehicle was reportedly still burning when police arrived at the scene.

Official Royal TCI Police Report:

Media Release – May 19th, 2024: Active Investigation Officers of the Royal Turks and Caicos Islands Police Force (RTCIPF) are currently on the scene of a vehicle fire in the Blue Hills, Providenciales area. Acting on received information, officers arrived at the location along North Side Close and discovered a burnt vehicle with what appeared to be a body inside.
The RTCIPF is conducting a thorough investigation to determine the circumstances of this incident. As this is an active investigation, more details will be provided to the public as they become available.

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Caribbean News

NATIONAL SECURITY SECRETARIAT INFORMATION NOTE ISSUED MAY 17, 2024

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May 21, 2024 – The Turks and Caicos Islands have clear laws prohibiting the possession of firearms and or ammunition without a licence and strict penalties in order to serve and protect the community. Our Firearms Ordinance, which was amended in 2022, states that:

No person (other than a licensed gunsmith in the course of his trade) shall have in his possession, discharge or use any firearm or ammunition unless he is the holder of a firearm licence with respect to such firearm, or in case of ammunition he is the holder of a licence for a firearm which takes that ammunition.

Firearm and/or ammunition offences carry a mandatory minimum custodial sentence of twelve years plus a fine. Where a court finds there are exceptional circumstances, the sentencing judge has discretion, under the law, to impose a custodial sentence and a fine that are fair and just in the circumstances of each case rather than impose the mandatory minimum.

The Chief Justice is advancing sentencing guidelines in respect of the application of exceptional circumstances. Wider work is also ongoing with criminal justice partners to review the efficiency and effectiveness of case progression, in driving justice outcomes.

It is the traveller’s responsibility to ensure their baggage is free of firearms and/or ammunition. Permission from an airline carrier does not constitute permission to bring firearms or ammunition into the Turks and Caicos Islands. Travellers are also strongly advised to search their luggage before they travel to the Turks and Caicos Islands to ensure they do not bring in forbidden items inadvertently. Such offences will result in arrest.

The Turks and Caicos Islands is a British Overseas Territory with a common law legal system, and reserves the right to enforce its laws. All persons, including visitors, must follow lawful process.

The Turks and Caicos Islands welcomes all visitors but reminds travellers that persons in the Turks and Caicos Islands do not have a constitutional right to carry firearms. Equally, the importation of firearms, ammunition (including stray bullets), and other weapons is strictly forbidden, unless licence to do so has been issued by the Commissioner of Police.

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