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TCHTA Hosts Historical Initiative with CHTA Education Foundation; 415 certified

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#TurksandCaicos, November 18, 2022 – The Turks & Caicos hospitality sector has embarked on the journey to heartfelt, supercharged service with the completion of a training series delivered by the Caribbean Hotel & Tourism Association Education Foundation.

Hosted and facilitated by the Turks & Caicos Hotel and Tourism Association (TCHTA), more than 400 employees were taken through the CHTAEF’s signature Caribbean Supercharged Service Training.  Sessions dubbed “Heartfelt Guest Care”, “Realistic Leadership”, “Happy Housekeepers”, and “007 Secret Care Agents” saw participation from front-facing and back of house staff from entry level to management from the tourism sector, civil service, and private sector.

The CHTA Education Foundation’s excitement for the success of the partnership has been palpable. “We are incredibly proud of this milestone in our 36-year history and pleased that the Education Foundation was able to deliver a five-week comprehensive training in partnership with TCHTA and the various properties, businesses and government across the Turks and Caicos Islands. The open and honest communication with the team at the TCHTA enabled us to deliver training that met the needs of their member properties and hospitality workers that participated in the program.” said Karolin Troubetzkoy, Chairwoman of the CHTAEF.

As a part of its 30-year anniversary commemoration exercises, the TCHTA facilitated the initiative and hosted the volunteer trainers for 5 weeks with great thanks to its members Grace Bay Club, Ocean Club Resorts, The Shore Club, Blue Haven Resort, and The Sands. These properties were homes to the trainers, Louise John and Suzanne Shillingford-Brooks throughout their time in Turks and Caicos.

The high-energy dynamic duo raved about the warm welcome extended to them by everyone they encountered. Commenting on the engagement in the training sessions, they remarked “We have been impressed by the overall willingness of participants to up their game, improve their delivery skills, understand their visitors better; so being able to achieve personal uplifts immediately in their workspaces, that many report have delighted guests and management alike”.

The Certificate Celebration marking the successful end to the training initiative was held on Friday, November 11th in the Messell Ballroom at The Palms. A fitting achievement celebrated during the country’s Tourism Environmental Awareness Month, Deputy Governor Anya Williams, Minister of Tourism Hon Josephine Connolly, and visiting EF Trustee, Professor Mike Hampton, attended the event in support of the excited trainees’ accomplishments. In his remarks, Professor Hampton encouraged the trainees “To every participant, remain energized and sparkle in your care to everyone you encounter!”

Stacy Cox, TCHTA CEO shared with media “We were ecstatic to learn from the Education Foundation that Turks & Caicos will be considered trailblazers for our one-of-a-kind tailoring of the EF’s training and having the largest contingent they’ve trained in 36 years. TCHTA members and employers throughout the country have truly shown their commitment to the development of their employees, and there’s no doubt Brand TCI will be all the better for it.” She continued, “We can’t say enough about the effectiveness of this program. Louise and Suzanne delivered the kind of training that is true to the essence of Caribbean service. It’s relatable, and that is why employees are excited to implement what they have learned, and HR Managers have shared that they saw the benefits immediately and are eager for us to do this again soon.”

The TCHTA thanks the Education Foundation and encourages other NHTAs in the region to take advantage of the program. The association extends special appreciation to its members for the continued support shown to building the sustainability and growth of the industry and the country.

 

PHOTO CAPTION:

We are so proud of each of the 415 participants in our national Caribbean Service Ready training in the Turks & Caicos Islands.  Louise John & Suzanne Shillingford-Brooks, take a bow. You Did It!  Thank you to the Turks and Caicos Hotel and Tourism Association and all our industry partners.  Photo by Caribbean Hotel & Tourism Association

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A Lesson in Nature: Sandals Foundation Takes Students on Mindfulness Nature Trail for Earth Day

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Students from the Enid Capron Primary school Environmental Club along with teachers and Beaches Turks and Caicos leaders pause to take a photo at the pine tree sculpture along the Grace Bay beach during the school’s Earth Day tour of the resort’s gardens and nursery  

CAPITAL, Island, April 22, 2026 — 26 students of Enid Capron Primary School joined over 300 children across nine Caribbean islands who stepped out of the classroom and into nature this Earth Day, as the Sandals Foundation rolled out a Caribbean-wide guided mindfulness programme designed to build environmental awareness and support mental well-being.

The activity which took place at Beaches Turks and Caicos resort gardens and plant nursery enabled students to connect directly with the island’s ecosystems engaging in breathing exercises, nature walks, sensory observation and discussions. The programme also sought to reinforce the role of nature in healing the body and mind as well as explore the everyday actions young people can take to protect their natural resources.

“By combining mindfulness with environmental education, we wanted to encourage students to slow down, be present, reflect, and appreciate the beauty of nature which is around them,” says Heidi Clarke, Executive Director at the Sandals Foundation. “We also wanted to share with students that sense of responsibility and power they each have to protect their community’s natural resources and the services those resources support.”

Allika Barthold, a grade six student shared her excitement following the tour. “It was beautiful. The team here shared a lot of information and taught us a lot about how important it is for us to take care of not only our planet, but our island home, Providenciales. The nature sculpture was one of the most exciting real life experience that I saw. It is protecting our shores, our ocean and our planet.”

Coordinated by Sandals Foundation Ambassadors at Beaches Turks and Caicos resort, the team of 12 volunteers led by Public Relation Manager, Orville Morgan said, “the mindfulness walk was an absolute success. Students were fully immersed in observing the plants and animals around them and their curiosity shined through the many questions they asked. There is no better way to learn about nature than to be in it and for that, I am very happy we were able to make this possible”.

Vice Principal, Nelene Swann noted, “the team at the resort was knowledgeable and were able to share environmental information with the children for them to understand. We got firsthand knowledge on the success behind what makes the resort picturesque. Beaches Turks and Caicos is environmentally aware and all the team members who participated were able to provide information that our students can practice at home to make our planet better.”

More than 300 students across Antigua, Barbados, St. Vincent & the Grenadines, Grenada, The Bahamas, Turks and Caicos Islands, Curacao, and Jamaica visited national parks, mangrove forests, Beaches Resorts gardens, and or national conservation areas, fostering a disengagement from digital devices and allowing time to decompress and connect with nature.

The activity, which fosters positive mental wellbeing forms part of the wider range of conservation work of the Sandals Foundation which has to date engaged 177,526 people in environmental education, planted 28,117 trees, outplanted 38,156 corals, invested in programmes that monitor the safe hatch of 221,392 sea turtles, and supported 23 marine and terrestrial protected areas.

Captions:

1st insert: The students from the Enid Capron Primary school received a surprise visit from one of their ‘furry friends’ from Sesame Street during the garden tour with Beaches Turks and Caicos Landscaping Manager Jason Yuille

 2nd insert: Students and teachers were locked in the presentation from Jason Yuille, Beaches Turks and Caicos Landscaping manager during the Earth Day 2026 resort tour

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NEW DESTINATION GUIDE BOOK ANNOUNCED FOR TURKS & CAICOS ISLANDS

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Turks and Caicos, April 23, 2026 – Experience Turks and Caicos is happy to announce that we have published a new destination guide to the Turks and Caicos Islands, designed to enhance the visitor experience while providing potential travellers with comprehensive and inspiring information on the destination.

The magazine was produced in collaboration with Greydoor Publishing, a UK-based company that partners with tourism boards across the Caribbean to create high-quality destination magazines and pocket guides.

Spanning 104 pages, the publication offers an in-depth look at the Turks and Caicos Islands, from its rich history and culture to the diverse range of activities and experiences available across the islands.

With the tagline “An Ocean of Experiences”, the guidebook, in keeping with Experience Turks and Caicos’ mission to promote the destination’s multi-island identity and ensure that all communities benefit from tourism, shines a spotlight on each island, highlighting unique experiences, locally owned restaurants, and homegrown entrepreneurs. It also serves as a practical planning tool, featuring curated three-day, seven-day, and ten-day itineraries to help visitors make the most of their stay.

The guide places a strong emphasis on culture, with a dedicated section outlining signature events held throughout the year, giving visitors a deeper connection to the rhythm and spirit of the islands.

To further enhance convenience, the publication includes QR codes that link to comprehensive listings of car rentals, taxis, and restaurants across the destination.

Minister of Tourism, Hon. Zhavargo Jolly, noted that the guidebook comes at a time when the destination is strengthening its presence in key international markets.

“We have made a clear commitment to strengthening our presence in key international markets, and this guide is an important part of that effort. It gives visitors a much fuller picture of who we are as a destination—not just our beaches, but our culture, our people, and the experiences across all of our islands. It helps us tell our story properly and ensures that more of Turks and Caicos is seen, experienced, and shared with the world,” the Minister said.

Interim CEO Consultant of Experience Turks and Caicos, Mr. Paul Pennicook, expressed pride in the publication, which marks the organisation’s first official guidebook.

“As we continue to expand the presence of the Turks and Caicos Islands at trade shows and conferences around the world, this guidebook will play an essential role in showcasing the destination,” he said. “I would like to thank all of the stakeholders who supported this publication through advertising, as well as Greydoor Publishing for working closely with our Public Relations Manager, Ms. Laura Dowrich, to bring this magazine to life.”

A digital version of The Turks and Caicos Islands Guidebook will be available on our destination website at www.visitturksandcaicos.com.

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POLICE ENGAGE COMMUNITY THROUGH SUNDAY WORSHIP IN GRAND TURK AND PROVIDENCIALES

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Turks and Caicos, April 23, 2026 – Officers of the Royal Turks and Caicos Islands Police Force strengthened community ties through worship and outreach on Sunday, April 12, with coordinated church engagements in both Grand Turk and Providenciales.

In Grand Turk, officers from the local police station attended a service at the Methodist Church, led by Reverend Frednor Toussaint. The visit was headed by Inspector Jeremy Jones, with Sergeants Marlon Morse and Aquina Martin, along with Detective Police Constable Philip Smith also in attendance.

The service focused on themes of forgiveness and healing, with Reverend Toussaint encouraging congregants to release past burdens and embrace a path toward restoration. Following the service, officers remained to interact with members of the congregation, reinforcing a visible and approachable presence within the community.

At the same time in Providenciales, the Force’s Safeguarding and Public Protection Unit marked Child Abuse Prevention Month with a special church service at the New Testament Church in Blue Hills. Senior leadership was present, including Commissioner of Police Fitz Bailey, Deputy Commissioner Rodney Adams, Acting Deputy Commissioner Kendall Grant and Assistant Commissioner Darron Williams, alongside officers from across various divisions.

The twin engagements reflect ongoing efforts by the police to connect with communities beyond enforcement, using faith-based outreach and public engagement to promote trust, awareness and support across the islands.

Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.

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