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Is lack of empowerment in the workplace negatively impacting the customer experience in TCI? 

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#TurksandCaicos, November 14, 2022 – Research has clearly shown when employees feel empowered at work, it is associated with stronger job performance, job satisfaction, and commitment to the organization or institution.

Despite our stellar rating as one of the world’s top tourism destinations, many would agree in some cases what we have seen over the years in Turks and Caicos Islands, is not a reflection of workplace empowerment.  Be it in government or the private sector, the lack of ownership and empowerment is prevalent in some offices.

Management in some cases has failed to empower their employees by delegating authority, decision-making, and sharing of pertinent information.

Working in top management positions for a large portion of my career, I have found that if you ask the right questions, in most cases you will find the answer is right in the room amongst your employees.

It behoves management to take the time to solicit employees input. Employees are the face of your business or institutions and through their interaction, they know what’s needed to satisfy the customer.

Furthermore, it’s pointless to solicit employees input if the information only remains in a file and nothing is implemented.

Follow up with the employee or committee on reasons why their input may or may not work at this particular time.

What I have found over the years is, if given the autonomy, in most cases employees are not seeking attention but simply know what they are doing and do it with pride.

Often times, what the customer perceives to be an attitude from the employee, could be a result of pent up frustration due to the lack of support or relevant information from their direct reports.

We need leaders in the workplaces who are not afraid to delegate authority to their employees, ask for their input, and encourage autonomous decision-making.

In my opinion, I believe it’s not being done due to the fear of being replaced, which is small minded thinking. To the contrast, it makes your own job easier and the office becomes more productive and customer centric.

Granted, employees will fail from time to time, but it’s all a part of learning. What’s important, is to have biannual performance based reviews with your employees so they are aware of the expectations, shortcomings and their progress.

On every job, you will find highly creative individuals just waiting to be discovered or given the opportunity.

Challenge them to generate novel ideas and to think of new ways of doing things rather then the status quo, just because the office has always done it that way.

Apart from delegating additional work, empowering leadership is also about mentoring and supporting employee development; not exploiting them, which we know is all to common in some cases.

What we need are leaders who can lead, not just checking off the boxes or just because they are your most reliable employee.

By empowering employees it allows them the opportunity to take more ownership of their role, and this is where a number of government departments, office settings and stores in our country are lacking.

It’s my belief that empowering employees in public service businesses such as the hospitality sector, healthcare or licensing departments is crucial. Most of these employees are key to organizational effectiveness and could prove to be more beneficial to your business and the country as a whole.

It’s important for businesses and institutions to build that framework for more efficiency. In essence, improving workplace efficiency is about helping employees work smarter, not harder or just doing busy work.

There are two key points to be cognizant off.

#1 Management often times fail to realize the employees are their most important customers and should be treated as such.

#2 In a tourism driven economy, employees often times fail to realize there shouldn’t be any distinction between the quality of service provided to locals vs tourists.

There are also other areas that could negatively impact the customer experience.

For example, important documents such as police records, birth certificates etc. all require a postal stamp. Why not make it convenient for customers and provide the stamps and include it as part of the fees?

Recently, our tourism department was outsourced to a destination management company. Perhaps, failure to empower employees in the workplace forced this decision. Albeit, this move may broaden our horizon, but let’s be clear, its our story our experiences and our passion that brought us to this point of being one of the most desirable destinations.

With that being said, in order for TCI to continually compete for world class service in the marketplace, we need to capitalize on the experience and expertise of our people. This will put us in a better position to deliver consistent results where good customer service and experience become the norm not the exception.

 

Ed Forbes 

Concerned citizen of Grand Turk 

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Commonsense, Not Confrontation: Why Kamla Persad-Bissessar Is Right

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This debate did not start with Donald Trump, and it did not start this month.

For more than a decade, this reporter has had a front-row seat to repeated, urgent calls from across the Caribbean for stronger intervention by the United States in response to gun- and narcotics-fuelled violence that has hollowed out our communities. Long before today’s headlines, leaders warned that transnational gangs were outgunning police, draining public resources and stealing our youngest people.

Much of the public messaging leaned toward calls for fewer guns flowing from the United States, but the practical response from Washington evolved into something else: tactical undergirding of the Caribbean. Training, intelligence sharing, maritime surveillance and joint operations expanded under successive U.S. administrations — Republican and Democrat alike.

Then came Venezuela.

President Nicolás Maduro proved himself an unhinged and destabilising force, openly threatening Guyana’s oil-rich territory and pushing the region to the brink of a conflict no Caribbean state could afford. The United States showed up. The threat of war was blunted. That mattered.

But while geopolitical flames were contained, the narcotics trade exploded.

CARICOM convened emergency meetings on transnational gang violence. Crime became so pervasive that it was formally classified as a public health threat. Entire communities were terrorised. Courts clogged. Police forces stretched beyond capacity.

And now — quietly but noticeably — the tempo has shifted.

While no single forensic study can capture the full picture, it is easily verifiable on the ground that major narcotics busts and trafficking activity have slowed in recent months. Something has changed. Pressure works.

This is the reality Prime Minister Kamla Persad-Bissessar is responding to.

Her critics accuse her of breaking ranks. What she is actually doing is refusing to indulge in strategic hypocrisy — demanding international help to confront narco-terrorism while appearing to defend or excuse the very networks and actors we have spent years condemning.

Sovereignty is not an insult. The Caribbean invokes it constantly. To deny it to the United States — especially when the policies in question were telegraphed months in advance and remain adjustable — is not diplomacy. It is posturing.

What is most troubling is the region’s selective memory. CARICOM has directed months of rhetorical fire at Trump-era policies, yet when disaster struck — from security crises to Hurricane Melissa — the United States remained one of the region’s most reliable supporters. Outcomes matter more than allegiance theatre.

Kamla Persad-Bissessar is not suffering from Trump Derangement Syndrome. She is applying commonsense statecraft. She understands that small states do not gain leverage by moral outrage alone, and that credibility is lost when we appear aligned with individuals, regimes or activities we ourselves have deemed a threat.

Her warning to CARICOM is simple and necessary: do not undermine your own cause.

The Caribbean’s fight against narco-violence, corruption and instability has been long, costly and painful. If pressure is finally producing results, we should be wise enough to recognise it — and brave enough to say so.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Beaches Turks and Caicos Showcases and Supports Local Creativity

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September 12, 2025                                                                                

 

PROVIDENCIALES, Turks & Caicos Islands – The Turks and Caicos Islands are home to a wealth of creativity, from artisans and craft vendors to musicians and performers. Beaches Turks and Caicos, the Caribbean’s leading all-inclusive family resort, has pledged its continued support for these individuals by providing meaningful platforms for them to share their skills and stories with guests from around the world.

The resort’s commitment is most evident in its weekly Cultural Night showcase, where visitors are immersed in the vibrant traditions of the islands. Guests enjoy live performances which feature local music genres such as ripsaw, while artisans display and sell handmade creations. This event not only enriches the guest experience but also strengthens economic opportunities for local entrepreneurs.

Entertainment Division Manager Garett Bailey emphasized the significance of Cultural Night, “we want to showcase everything the Turks and Caicos Islands culture has to offer. Our goal is for guests to leave with a deeper appreciation of the island’s art, music and traditions, while giving local talent the opportunity to share their creativity with visitors from across the globe.”

Beyond Cultural Night, Beaches Turks and Caicos also welcomes local craft vendors onto the resort every Wednesday and Friday where they are offered a direct space to market their goods. Guests have easy access to the Turks and Caicos Cultural Marketplace, where they can purchase authentic local arts and crafts.

Managing Director, James McAnally, highlighted how these initiatives reflect the resort’s broader mission, “we are committed to celebrating and sharing the vibrant culture of these islands with our guests. By showcasing local artistry and music, we not only provide entertainment but also help sustain and grow the creative industries of the Turks and Caicos Islands. From our cultural showcases to nightly live music, we are proud to create authentic connections between our guests and the people of these islands.”

Local musician Keon Hall, who frequently performs at the resort, expressed gratitude for the ongoing partnership, “being able to share my music with Beaches’ guests has created lasting relationships. Some visitors return year after year and request songs from previous performances. This partnership continues to celebrate what we do and strengthens the bond between local artists and the resort.”

The resort’s support of local artisans and entertainers extends beyond business opportunity; it is about preserving heritage and sharing stories. Guests take home more than souvenirs; they leave with experiences that deepen their understanding of Turks and Caicos’ culture and history.

Public Relations Manager, Orville Morgan, noted the importance of this commitment, “for many visitors, these interactions represent their first genuine connection to the Turks and Caicos Islands. From artisans and musicians to farmers and transport operators, our local talent helps shape every guest experience. At Beaches, we are proud to give them the stage to share their stories and their heritage.”

Beaches Turks & Caicos remains dedicated to developing cultural connections and supporting the artisans, musicians and entrepreneurs whose creativity makes the Turks and Caicos Islands unique. Each guest experience is an opportunity to celebrate and sustain the spirit of the islands.

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“Barbecue” is Cooked! US Turns Over 11 Million Haitians into Potential Informants with $5 Million Bounty

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August 12, 2025

The United States just set fire to the underworld in Haiti — and this time, the smoke might finally flush out the man many call the most feared in the Caribbean.

On Tuesday, the U.S. government slapped a $5 million bounty on the head of Jimmy “Barbecue” Chérizier, the ex-police officer turned gang boss accused of orchestrating massacres, torching neighborhoods, and strangling Haiti’s capital into chaos. This isn’t just a headline — it’s a full-blown game-changer.

That kind of cash — offered under the State Department’s Transnational Organized Crime Rewards Program — is enough to turn the country’s entire population, more than 11 million people, into potential informants overnight. Add the millions in the Haitian diaspora, and Chérizier isn’t just wanted. He’s surrounded.

The Number That Changes Everything

Five million U.S. dollars today equals about 655 million Haitian Gourdes. In a country where many scrape by on less than $5 a day, that’s not just life-changing — it’s life-defining. It’s enough to rebuild homes, put generations through school, or buy a one-way ticket far from the gunfire.

In a place where trust is scarce and survival is everything, that figure is more than tempting — it’s irresistible. For Chérizier, it means every friend could be a future informant, and every loyalist might be calculating the cost of staying loyal.

‘We Will Find Them’ — Jeanine Pirro, U.S. Attorney

Jeanine “Judge Jeanine” Pirro, the U.S. Attorney, set the tone with fire in her voice.                                                                                                                                          “This indictment is the first of its kind,” she announced. “Jimmy Chérizier, also known as ‘Barbecue,’ is a notorious gang leader from Haiti who has orchestrated and committed various acts of violence against Haitians, including the 2018 La Saline attack in which approximately 71 people were killed. He both planned and participated in that massacre.

“Anyone who is giving money to ‘Barbecue’ cannot say, ‘I didn’t know.’ They will be prosecuted, and we will find them. They are supporting an individual who is committing human rights abuses, and we will not look the other way.”

Pirro wasn’t just going after Chérizier. She was sending a warning to the Haitian diaspora accused of feeding his war chest from abroad: the days of claiming ignorance are over.

‘No Safe Haven’ — Darren Cox, FBI

Then came Darren Cox, Deputy Assistant Director of the FBI, delivering the muscle of America’s most powerful investigative force.                                                                                                                                                                                                                “There is no safe haven for Chérizier and his network,” Cox declared. “We are closing every link, every cell.”                                                                                                                                                                                                                                                   Since January, he said, the FBI has arrested three Top Ten fugitives, taken more than 19,000 criminals off the streets, and seized thousands of tons of narcotics — enough to save millions of lives across the U.S.

The FBI’s Miami and Houston offices have already bagged one of Chérizier’s Viv Ansanm associates inside the United States without firing a shot. “These efforts are a deliberate and coordinated plan,” Cox said, “to protect our communities and confront escalating threats from terrorist organizations like Viv Ansanm.”

‘Three-Year Investigation’ — Ivan Arvelo, HSI

Ivan Arvelo, Assistant Director of Homeland Security Investigations, brought the receipts.                                                                                                                                                                                                                                                                    “This is the result of a three-year investigation into Chérizier’s procurement networks, cash pipelines, and operational financing that violates sanctions,” he explained.                                                                                                                                                     Arvelo described 400 structures destroyed, entire communities erased, and a gang exploiting U.S. dollars, technology, and immigration loopholes to keep its killing machine running. “We tracked how Americans unwittingly bankrolled brutality,” he said — proof that the net is tightening both inside Haiti and abroad.

‘The Worst of the Worst’ — Chris Lambert, State Department

Chris Lambert, representing the State Department’s International Affairs division, gave the political bottom line.

“Mass violence in Haiti must end,” Lambert said. “The instability resulting from Chérizier’s actions fuels illegal migration, regional instability, and transnational crime. We will continue to apply every tool available — including our rewards programs — to stop the spread of unchecked violence, especially to target the worst of the worst criminal leaders threatening the people of our hemisphere.”

Lambert confirmed what many have long known: Chérizier is not just a gang leader. He commands Viv Ansanm, officially designated in May as a Foreign Terrorist Organization. In the eyes of the U.S., that makes him not just Haiti’s problem — but everyone’s.

Why Haitians May Not Resist

In Haiti, money talks — loudly. And when you put 655 million Gourdes on the table, it shouts.

That’s the kind of figure that turns casual acquaintances into informants and makes even the most hardened loyalist wonder if the payout is worth more than the risk. It’s not a matter of “if” word gets out, it’s a matter of “who will be first to collect.”

For grieving families, it’s a chance at justice. For the desperate, it’s a chance at survival. For Haiti as a whole, it’s hope — wrapped in the most dangerous of temptations.

An Answer to Prayers

For years, Haiti’s headlines have been a scroll of horrors — kidnappings, executions, burned neighborhoods, bodies in the streets. Chérizier’s name has been attached to too many of them.

This move by the U.S. isn’t just strategy. It’s personal. It’s a signal to every Haitian — at home or abroad — that the days of impunity could be ending.

I’ll admit it: when I heard the news, I danced, I sang, and I nearly cried. Not because $5 million is a lot of money, but because of what it means — the possibility, at last, of stopping the man accused of helping turn Haiti into hell on earth.

Four officials, four angles, one mission: Pirro’s fire, Cox’s grit, Arvelo’s precision, Lambert’s conviction. Together, they’ve put the heat on “Barbecue” like never before.

BBQ is cooked. The only question now is: which one of over 11 million potential informants will serve him up?

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