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Rocketing Electricity Bills; FortisTCI tries public education to soften the blow

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By Dana Malcolm

Staff Writer

 

#TurksandCaicos, August 4, 2022 – Electricity prices will rise significantly this month according to power company Fortis TCI.  In an email to customers the company explained that the fuel factor for the July cycle had spiked across the island.

The company said consumers would be facing double digit increases in the fuel factor rate on their newest bills, which came as July turned to August.

“Fuel price increases in June mean an increase in the fuel factor rate, which will be reflected on your next electricity bill.  Your July electricity bill will reflect a Fuel Factor charge of $0.2950 per kilowatt hour for Providenciales, North Caicos and Middle Caicos.  This is 22.66% higher than last month.”

The increase was slightly lower for Grand Turk and Salt Cay landing at $0.2461, which is 19.88% higher than last month.  Last month’s bills were also higher than normal due to rising fuel costs.

FortisTCI sought to sooth residents’ fears about how consumption was calculated stemming from the June increases in an interview aired on Radio Turks and Caicos.

Alvejes Desir, Director of Energy Production said technology upgrades allowed them to do automated meter reads every 15-minutes.  This he said meant the consumption was not estimated and customers could read their own meters and compare it to their bills.  The meters are also tested and certified, said the director.

Additionally FortisTCI clarified the calculation of the total bills based on the fuel factor and electric rates.

Aisha Laporte, Vice President of Finance, Corporate services and CFO explained that bills are calculated by multiplying the residents consumption (quoted in kilowatt hours)  by the electric rate and by fuel factor rate.  Electric costs include the machinery used to actually make and get the electricity to customers while the fuel factor is the cost of fuel used.  The electric rate remains steady while the fuel factor changes monthly. Both the electric and fuel factor rates are both vetted by the TCIG.

The rising electricity bills, Laporte explained were dictated by rising oil prices. Diesel is used to run the electricity generators. That diesel is procured from the United States so changes in cost will trickle down

“Russia does supply the US with oil as well— we’ve seen where the Russia Ukraine conflict has caused disruptions with the supply chain— that has contributed to the increase in demand on one hand and restricted supply on the other.”

Additionally the company said that there may be about a month long lag in fuel prices regularly because of the long journey that oil from the US must take before it gets to the Turks and Caicos, Fortis TCI also has a first in first out policy when it comes to oil so that also affects the lag in prices.

Rising temperatures in the summer months played a role in rising costs of electricity according to Laporte.  To help they encouraged residents to use the my online account feature, because of the 15-minute readings.  Residents can see their consumption in real time.

“We have a smart meter tab that’s on the left-hand side. Once you login and click that tab immediately a graph shows up with your daily usage in addition to that you can click on each day and it will show you your hour by hour consumption,” said Nicquel Garland, Manager of Customer Service

In addition Garland said customers could set a consumption limit and would receive a notification when they got to that limit.  Customers can also get percentage notifications so when their current usage gets to 50% etc. of their previous month’s bill they will get a notification.

All data is stored so whenever you sign up all your previous data will be available.

This is an incredibly powerful tool for consumption management and Fortis says with the Ukraine crisis dragging on and the world still recovering from COVID-19 consumption is the key to bill reduction.

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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