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The Boom is here, but are we Ready for it?  Horrendous lines at the AIRPORT say, NO!

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By Deandrea Hamilton

Editor

 

#TurksandCaicos, March 21, 2022 – Government and the Turks and Caicos Islands Airports Authority (TCIAA) can no longer get away with saying the ‘overcrowding’ at the airport is a ‘good problem to have’, it is now becoming increasingly risky from a health perspective and condemning – reputationally – for a destination renown as a luxury escape.

The consistent marketing of the Turks and Caicos, which is a British Overseas Territory, as an elite Caribbean region getaway is working marvellously, but the plans to brace for the booming interest in TCI holidays are lagging dangerous behind; the results and optics are disastrous.

 

Wrong last impression

On the afternoon of Saturday March 19, hundreds of tourists were filmed on cell phone video smashed together like sardines at the Providenciales International Airport (PLS).  Obviously frustrated, agitated and incensed by the horrendous lines at the outdoor-styled departure area; the guests were moaning in disbelief.

All Covid-19 physical distancing protocols had to be ignored; it was impossible to distance anyone.  There were too many people and no space to cater to them as they queued up.  The lines for flight check-in and security check points were most definitely blurred.

“Today we processed a total of Four-thousand, thirty-one (4031) passengers and Twenty-seven (27) commercial flights. Due to infrastructural limitations, in combination with flight delays of 30-60 minutes we experienced congestion issues beyond expected,” said the TCIAA in a statement issued Saturday night.

In one video, children were captured seated on the grimy ground of a parking lot which is used as a holding area for ground transportation at the PLS.

To all reading that statement, it seemed the TCIAA and the Ministry of Border Services were caught unprepared for the travel traffic and proved to be a weak link in the experiential tourism chain.

 

Everyone Knew it was Coming

In 2021, the Turks and Caicos recorded its best year for tourism and real estate sales, according to Premier Washington Misick, in his 200-day in office report.

“All signs point to an economy on the rebound, said Premier Washington Misick in September 2021, when he gave a National Address.

“Preliminary figures show, that during the first half of this year visitor arrivals increased by approximately 34.5 per cent compared to the same period last year.  Merchandise imports into the Turks and Caicos Islands during the first half of this year totalled $215.6 million.  This represents an increase of $30.6 million or 16.9% percent when compared to the same period in 2020.  The Recurrent Revenue of $165.4 million at August, exceeded budget by $39.5 million.  The major revenue drivers are: Stamp duty on land transactions – $44m; Hotel and Restaurant Tax – $36m; Customs processing and Import duties – $42m.”

Easier getting in, tougher getting out, both bad.

Our newsroom was informed by passengers that disembarkation is also a nightmare.  Up to 30-minutes waiting in the landed plane for guests is frustrating we are told, but admittedly more kind that having the arriving passengers standing in the open elements which would be far more unbearable.

Exiting the TCI by commercial flight at the PLS is taking up to three hours.

“Tourism numbers have grown considerably over the past several years, and we understand that this growth necessitates an airport redevelopment plan, which has remained a top priority for us.  Long-term development strategies are being progressed to support decision making for a new terminal building, ancillary facilities, upgrades to our taxiway system and airfield, to provide an improved passenger experience.  Various short-term measures continue to be explored whilst we work towards the expansion of the airport as a permanent solution,” said the TCIAA.

Since it is out of the question that Turks and Caicos plug up the enviable tourism boom, the question now becomes what can be done to deliver more comfortable service until the long term plans for the country’s #1 airline gateway are actualized.

A canopy was due to be constructed on the airport tarmac by now; it is supposed to accommodate hundreds of arriving passengers.  Inexplicably, it remains unconstructed.

 

An Old Problem

Tourism arrivals for the Turks and Caicos have been on an annual upward trajectory.  In 2019, the country hit a fabulous stride and that is also about the time videos of overcrowding began to surface.  They showed horrendous lines outside of arrivals and as travellers departed.

The situation exposed an unfavourable problem which many blamed on a short-sighted expansion of a little over a decade ago.

It is well documented that the airport expansion of 2010-2014 came in two phases at a cost of $10 million cumulatively.  It was said to nearly double the size of the terminal from 51,462 to 92,321 sq. ft but it was also criticised as many suspected the design offered no protection from the unpredictable elements and the enlarged facility was still insufficient.

Residents say they are tired of hearing the Government of the day, pat itself on the back for strong tourism performance and then fail to provide the infrastructure and public amenities to in order to give people an end to end exceptional experience.

Islanders also believe they deserve a better experience as travellers and workers at the Providenciales International Airport.

While the TCIAA explained the situation, yet again, there was no announcement about the mitigation efforts planned to cope with the next big rush, which is now about four days away.

“Our team, in partnership with our stakeholders are working assiduously to provide a more smoother passenger flow through the terminal building.

We apologize for any inconvenience caused on these unique peak days. We remain committed to provide the greatest level of comfort possible for our valued travelers.”

 

UPDATED…

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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