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Millions of documents scanned, Years to get there before TCI gets Effective E-Government System

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Projects & Plans Explained by Finance Minister E. Jay Saunders

 

#TurksandCaicos, November 16, 20321 – The goal is not simply turning paper documents into electronic ones or connecting everyone to the government’s services via the internet.  It requires understanding inefficiencies in the systems, improving them and then capturing those essential hard copy files in such a way that the Turks and Caicos Islands Government would be able to,  far into the future,  access even the content upon each document in order to raise customer service levels and heighten efficiency.  And it will not be easy; the Turks and Caicos is looking at years before the process is completed, and longer than anticipated before it is implemented.

Eight months in office and the PNP Administration is still in the information gathering stage in the transition to E-Government.

“What we’ve spent the first couple of months doing around E-government is an information gathering exercise to find out what Government has first before we start to build around it.  It’s taken a bit longer than we would have expected,” said E. Jay Saunders, Minister of Finance, Investment and Trade.

Saunders, who is also the country’s Deputy Premier, is pegged to lead the reformation.

In the Progressive National Party’s campaign manifesto:  A Citizen’s Contract 2021, the objectives and benefits of a Digital Government are outlined and residents are ready for the change.

Excerpt:  “A Digital Government will save the TCI millions of dollars, ensure efficient, effective and equitable delivery of public service, build public trust, ensure transparency, participation and collaboration between government agencies.  Your next PNP Government will be digitized…”

To jump start the digitization of government, the newly elected PNP Administration earmarked $2 Million in this year’s fiscal budget.

“We’re now trying to move very quickly and my concern is that we have a lot to do before the end of this term.  So we are going to have a number of things in parallel but the most important thing that we are trying to do right now and what we have started to do is – from a few months ago – the information gathering exercise and prioritizing a number of projects.”

Prioritized are the Road Safety Department and the Land Registry Department.  In both agencies, documents to be captured electronically number in the hundreds of thousands and their operational processes have been the subject of public criticism.

“The Land Registry has – in round numbers – over 700,000 documents that they need scanned about 12,000 of them are water-logged because they got caught in the hurricane.  And they cannot be taken out of their water logged stated otherwise they will become dry out and brittle and so we have to come up with a way to understanding how we are going to scan those documents,” said deputy premier Saunders in a press conference on November 8.

Hon Saunders revealed the solution to this incredible challenge is not found in scanning each document individually.

“If you know the Land Registry documents, the form isn’t  a standard shape and its hand-written and crossed out.  And then being able to scan those and have people make sense of them, so that you are able to search them.”

Each vital document will require data entry staff, accurately giving every file an electronic tag.  This, explained Minister Saunders will ensure when the information is searched, it can be promptly located for seamless, proficient service.

“You’re never going to scan 750,000 documents with three or four people, even ten persons on a flat-bed scanner.  You need industrial scanners that can scan hundreds of pages per minute.  So what we will do is build capacity in Government, where persons jobs are data entry but its around digital data entry.”

These data entry clerks will cater to truck-loads of information at a time; that was the picture the deputy premier painted when he address media and the nation from the Office of the Premier in Providenciales two weeks ago.

The industrial powered scanners will accelerate the conversion process with TCIG information uploaded to a cloud system.  It was reiterated that the work toward a digital government is more than securing an electronic copy of government files, it requires systems overhauls that work to reduce the current frustrations on all sides of service.

“Let’s take the Ministry of Home Affairs again, the Road (Safety) and Traffic Departments; before we go in there and say ‘this is what they need’, we wanted to know what they had first.  We need to go in there and understand what it is they are trying to achieve, because the last thing we wanted to do is take inefficiencies and bring the same inefficiencies into an electronic system.”

Over the next few weeks, islanders, who are anticipating the advent of e-government can expect to hear what projects, will be tackled first.  The PNP Administration is working to fulfill a key election campaign promise, through a man who is an award winning tech-wiz, having crafted his own e-wallet.

“If you think about it, Government will have millions of documents that we need to scan in order to make the E-Government useful,” said Hon Saunders admitting that the old information stuck in analog is just as valuable as the new information which can be digitized now.  “We need to get through that exercise by scanning and it’s a huge exercise.  It won’t be finished within this term.  It will be a multi- term, multi-million dollar exercise.”

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Facts According to the Turks & Caicos Premier About His Constitutional Amendments    

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What Premier Charles Washington Misick says the proposed constitutional reforms are—and are not.

 

FACT 1: The proposed amendments are not intended to extend the life of Parliament.

According to Premier Misick, his Government did not request longer parliamentary terms and has not sought constitutional changes to keep itself in office beyond the existing electoral cycle.

FACT 2: Cabinet expansion is about governing capacity, not political power.

The Premier says the proposed increase in the number of ministers reflects the growing responsibilities of Government and is intended to improve administration rather than create political advantage.

FACT 3: The Government wants greater local responsibility.

Misick says the constitutional proposals are designed to strengthen the Turks and Caicos Islands’ ability to govern its own affairs while maintaining its constitutional relationship with the United Kingdom.

FACT 4: The Constitution should not become a political weapon.

The Premier argues constitutional reform should be approached as a national issue that outlives individual governments and political parties.

Include his strongest quote on this point.

FACT 5: The Commission process involved consultation.

According to the Premier, the constitutional proposals emerged through discussions with the Constitutional Review Commission and engagement with stakeholders before being presented to the United Kingdom.

Insert his supporting quote.

FACT 6: Government is seeking better governance, not fewer checks and balances.

The Premier maintains the reforms are intended to improve decision-making, accountability and the effectiveness of Government.

Insert his supporting quote.

FACT 7: The Premier says some proposals now being criticized were previously supported.

Misick contends that several constitutional recommendations now under attack had earlier received support across the political spectrum.

Insert the relevant quotation.

FACT 8: The goal is a modern Constitution.

The Premier says the reforms are intended to modernize the Turks and Caicos Islands’ governance framework to better reflect today’s realities and future development.

Insert his closing quotation.

Editor’s Note

This Fact Report summarizes Premier Charles Washington Misick’s explanation of the proposed constitutional amendments as presented in the House of Assembly on July 31, 2026. It reflects the Premier’s stated positions and is intended to help readers understand the Government’s rationale. Responses from the Opposition and other stakeholders will be presented separately.

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“The Contract is The Problem, Not The Hospitals”

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Premier says people deserve the full story as he lays out the cost of the InterHealth Canada concession and Government’s plan to reclaim public control

By Deandrea Hamilton | Editor

Turks and Caicos, August 4, 2026 – PROVIDENCIALES, Turks and Caicos Islands — Saying the public deserved to hear the whole story, Premier Charles Washington Misick laid bare the InterHealth Canada debacle, revealing that more than $827 million has been paid by the people of the Turks and Caicos Islands under the hospital concession while insisting, “the contract is the problem, not the hospitals.”

Delivering what he described as “a full and frank account” to the House of Assembly on July 31, the Premier said the people “deserve honesty. They deserve to understand how we arrived at this moment, what it has cost them, and what this Government is doing about it.” He acknowledged that the opening of modern hospitals in Providenciales and Grand Turk marked “a genuine step forward for healthcare,” but argued that the agreement supporting them was fundamentally flawed.

“The hospitals themselves are an asset. The contract under which they are operated has become an unsustainable burden.”

Turning to the origins of the agreement, Misick relied heavily on the findings of the Commission of Inquiry led by Sir Robin Auld, saying the public must understand why the dispute has become so costly.

“There was no competitive tender. The construction contract was awarded to a company linked to the same ultimate beneficial owner as InterHealth Canada itself — creating, in the Commission’s own words, a closed commercial loop in which public money flowed from the government to one entity and back to the same private interest through another. The Commission found this constituted an unacceptable conflict of interest.”

He continued:

“Those findings had consequences that extended far beyond this project. They contributed directly to the suspension of our Constitution and the imposition of direct rule from London in 2009.”

The Premier said he was not revisiting the history to assign blame but because “the House and the public must understand the nature of the problem we inherited — and why the structural flaws embedded in this agreement from the very beginning have proven so difficult and so costly to resolve.”

Misick also outlined what he described as the staggering financial burden now carried by taxpayers.

“Between 2016 and 2025, this Territory spent $827.8 million on public healthcare. Today, healthcare consumes more than 32 percent of all government expenditure and 8.1 percent of our GDP.”

He argued the concession’s payment model is largely responsible for those costs.

“The operator was reimbursed for its actual costs, plus a fixed margin… That is not a sustainable model for any healthcare system. And it is a central reason why the cost of this arrangement has grown to the levels we are now confronting.”

Looking ahead, the Premier said the Government’s focus is not only on resolving the current concession but also on preventing small island states from facing similar legal and financial burdens in the future.

“We will engage the United Kingdom Government… We will work through CARICOM and the Commonwealth to advocate for reform of international arbitration — to introduce procedural flexibility, development-sensitive interpretation, and affordability safeguards that protect small states from the disproportionate burden that the current system imposes.”

He closed by reaffirming his Government’s objective:

“This Government will resolve the concession. It will reclaim the hospitals. And it will build a healthcare system worthy of the trust that our people place in it.”

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Premier Lays Out Cost of Hospital Dispute

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Misick details legal losses, mounting healthcare costs and Government’s plan to move beyond the InterHealth concession

 

By Deandrea Hamilton | Editor

Speaking during the House of Assembly on Friday, July 31, Premier Washington Misick delivered what he described as a “full and frank account” of the Government’s long-running dispute with InterHealth Canada, revealing that litigation surrounding the hospital concession has already cost the Turks and Caicos Islands approximately $39.7 million and confirming that another arbitration remains before the tribunal.

“The people deserve honesty,” Misick told the House. “They deserve to understand how we arrived at this moment and what it has cost them and what this Government is doing about it.”

The Premier said he intends to table a detailed paper outlining the history of the hospital agreement, the financial figures and the legal decisions that have shaped the dispute.

“I think we owe it to the public to be transparent at all times,” he said. “At the end of the day, they are the ones who are paying for these things.”

Misick stressed that the hospitals themselves have transformed healthcare in the Turks and Caicos Islands, but argued the concession agreement underpinning them has proven financially and legally unsustainable.

“The hospitals themselves are an asset. The contract on which they operate has become unsustainable.”

Tracing the agreement back to 2008, the Premier said findings by the Commission of Inquiry highlighted the absence of a competitive tender process and identified conflicts of interest that, he argued, contributed to the structural weaknesses of the contract.

“I do not rehearse this history to apportion blame across party lines,” Misick said. “I raise it because the House and the public must understand the nature of the problem we inherited and why the structural flaws embedded in this agreement from the very beginning have proven so difficult and so costly to resolve.”

He explained that the concession created separate responsibilities for infrastructure management and clinical services, making accountability difficult to enforce, while the payment model reimbursed costs plus a guaranteed profit.

“This is not a sustainable model for any healthcare system,” he said.

The Premier also disclosed the scale of healthcare spending, stating that public healthcare cost the country $828 million between 2016 and 2025, representing 32 percent of Government expenditure and 8.1 percent of national GDP.

He then outlined the cost of the first international arbitration, saying Government was ordered to pay $18.5 million in principal and interest, $8.2 million toward the company’s legal costs, in addition to arbitration expenses and the Government’s own legal fees.

“The total cost of the territory from the first arbitration alone was approximately $39.7 million,” Misick said. “I want this House to sit with that figure for a moment. Eight percent of our annual budget consumed—not by schools, not by roads, not by housing—but by the cost of resolving a dispute with a private contractor.”

Turning to the second arbitration, the Premier said the tribunal ruled that Government must pay $9.3 million in outstanding invoices, while the substantive arbitration over maintenance, performance and Government’s counterclaims continues.

“In plain terms, the contract requires the Government to pay first and dispute later,” Misick said. He added that the ruling “does not mean the arbitration is over” and “does not mean that the Government’s position on performance has been found without merit.”

Despite the legal setbacks, the Premier maintained that Government remains committed to bringing the concession to an orderly conclusion.

“Over the coming months, we will resolve the concession. We will reclaim the hospitals and build a healthier system worthy of the trust that people place in it,” he said.

While Misick did not elaborate on what “resolving the concession” will involve, he said the objective is to replace what he described as an unsustainable arrangement with a healthcare system that is “publicly accountable, financially sound and built on a foundation that will last.”

Editor’s Note: This report is based on Premier Washington Misick’s statement to the House of Assembly on Friday, July 31, 2026. The Government has indicated that a supporting paper detailing the history, financial figures and legal decisions surrounding the hospital concession will be tabled in the House of Assembly.

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