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MARKETING/PUBLIC RELATIONS AND ADMINISTRATIVE SUPPORT

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POSITION SUMMARY-OVERVIEW:

This is an administrative support position, which is generally accountable for ensuring that the general public is aware of how the National Health Insurance Plan works, understands how to access the service and benefits at the NHIB, the personal returns and advantages of paying contribution to the Health insurance fund.  The incumbent must develop the necessary high impact programs and improve public image of the NHIB.  This position will oversee the corporate image of the NHIB by organizing Public Relation activities.

DUTIES AND RESPONSIBILITIES

  • Booking radio, TV and print advertisements.
  • Monitoring NHIP website for pertinent material or messages and forwarding same to the CEO.
  • Updating NHIP website with current content.
  • Liaising with the department heads/managers to develop content for publishing online and on print, TV or radio media.
  • Managing and maintaining the content and material for a periodical internal email magazine.
  • Preparation and maintenance of profiles of all employees; content to be used in marketing the NHIP on websites and other media.
  • Liaising with department managers to design and produce Preventative Health Care Programmes.
  • Liaising with Human Resource Manager to broadcast internal messages.
  • Supporting the CFO in managing the strategic marketing plan.
  • Supporting the CFO in designing and completing templates for the Annual Report
  • Supporting the CEO in managing annual events.
  • Supporting the CEO in designing and producing pronouncements for online and print media (with legal advice).
  • Visiting schools and other fora to make presentations on behalf of the NHIP
  • Using personal face and voice in producing advertisements for NHIP (when needed)
  • Pricing and costing media productions with support from finance.
  • Conducts reviews of customer service quality assurance standards/protocols.
  • Conducts customer care surveys and provide feedback to the CEO.

QUALIFICATIONS AND EXPERIENCE

  • Associates Degree in Communications/Public Relations or equivalent with 3 years of experience in marketing and sales; Bachelor’s Degree preferred.
  • Knowledgeable of Research Methods.
  • Ability to write reports and business correspondence.
  • Demonstrates a high level of integrity and professionalism.
  • Ability to work as a team.
  • Very detail oriented with the ability to multi-task.
  • Excellent time management skills.
  • Shows initiative.
  • Ability to be able to work efficiently with little or no supervision.
  • Strong written, oral and computer literacy skills.
  • Knowledgeable of data processing, spreadsheet preparation and presentation graphics programmes.
  • Knowledgeable of use of various social media platforms.
  • Excellent interpersonal, communication and customer services skills.

PERFORMANCE CRITERIA

The incumbent is deemed to be perming his duties effectively when:

  • The organization’s website is up to date/relevant.
  • The organization publishes a public information document.
  • The public image of the NHIB continues to improve.
  • There is a marketing and promotional plan in action.
  • NHIB annual events calendar is managed.
  • Preventive Health Programmes is launched.
  • All Marketing targets are met.

Salary:           

Salary commensurate with qualifications and experience. $40,000.00 per annum to $45,240.00 per annum

SYSTEM ADMINISTRATOR  

(PROVIDENCIALES)

JOB SUMMARY

Responsible for the maintenance, configuration, and reliable operation of our Organisation’s computer system and servers. This includes provisioning, supervising, installing, copying, and maintaining the system’s software and hardware.

DUTIES AND RESPONSIBILITIES

  • Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
  • Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
  • Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. following established industry standards, and project/operational requirements.
  • Developing and maintaining various installation and configuration procedures, as necessary.
  • Researching and recommending innovative and where possible automated approaches for system administration tasks.
  • Identifying innovative approaches that leverage NHIB’s resources, foster operational efficiency and improve service delivery to customers.
  • Performing daily system monitoring, to verify the integrity and availability of all hardware, server resources, systems, and key processes, reviewing systems and application logs, and verifying completion of scheduled jobs.
  • Performing daily backup operations, ensuring all required file system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off, as necessary.
  • Performing regular file archival and purge operations, as necessary.
  • Planning, coordinating, and implementing network security measures to protect data, software, and hardware.
  • New accounts setup and Active Directory administration.
  • Repairing and recovering from hardware or software failure. Maintaining operational, configuration, and other procedures.
  • All time on call availability as responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
  • Installation of printers, servers, and scheduling maintenance as needed.
  • Risk mitigation planning.
  • Performing other related duties as assigned to ensure the efficient and effective functioning of NHIB.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field from an accredited institution.
  • 3-5 years of database, network administration, or system administration experience.
  • Systems Administration and IT certifications in Microsoft such as MCSA, MCSE, or Azure administrator.
  • 2-4 years of experience with cloud-based technology Microsoft Azure.
  • Sound knowledge of systems and networking software, cabling, hardware, and networking protocols.
  • Strong knowledge of security, storage, data protection, and disaster recovery protocols.
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of Microsoft SQL databases, including creating backups, maintenance plans, creating SQL query and installations.
  • Sound knowledge of using backup software and disaster recovery plans.
  • A team player with strong communication and excellent communication skills.
  • Ability to work efficiently with little or no supervision.

Salary:           

Salary commensurate with qualifications and experience $50,000.00 per annum to $55,000.00 per annum

All Applications should be addressed to:

Sheena Smith-Yip

National Health Insurance Board

Salt Mills Plaza

Providenciales

Turks and Caicos Islands

British West Indies

Email: recruitment@tcinhip.tc

Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted. Applicants who applied for any of the above listed positions, do not have to reapply. After submitting application to National Health Insurance Board Human Resource department, Qualified Belongers may also submit a copy of their applications to the Commissioner of Labour & Immigration Board.

Deadline for submission is May 23, 2021

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The Cassandra I remember: A fighting spirit, now elected to serve

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By Deandrea Hamilton

 

The Cassandra I remember never backed down from a fight.

She had an effervescent personality and was fiercely committed to her family—and that included her church and her friends. She deeply appreciated the people God had given her, drawing on their love and support to push through circumstances no child, no teenager, should have to face.

Today, voters in a country far from where she grew up have trusted her to champion more accessible communities and better responses to people facing mental health and developmental challenges.

It speaks volumes about what happens when we believe in our children. When we refuse to set limits on who they can become, regardless of how they started. When we recognize God’s hand on their lives and support their ability to contribute and make an impact, wherever He places them.

Cassandra Toussaint is now councilwoman-elect for Ward 1 in Avon, Indiana, after defeating Republican Doug Elmore in the November 3 election. She ran as a Democrat. (youarecurrent.com)

Of Haitian heritage, she grew up in Turks and Caicos, attending Oseta Jolly, briefly Maranatha, and then TCIPS.

Her connections remain strong: friends, family and Lady Turks Gift Shop, a boutique venture she created with her best friend, Novie, from an idea they shared as teenagers.

Her family includes her father, Eliezer Toussaint, and her brother, Stoycov Toussaint, who graduated from Indiana University. Stephane Ambroise is playing basketball in Canada. Her mother, Ertha Etienne, died when Cassandra and her siblings were children.

In Turks and Caicos, her cousins Brenda, Steven, Lendcy and Sarah Cenary are, she says, successful and passionate about helping young people and giving back to their community.  Their mother, her aunt Rose Philomene Cenary, has worked in the Islands’ hotel industry for years and holds a special place in Cassandra’s heart.

“My aunt is the glue of my family,” Cassandra said, describing her love for the family and how she has always done her best to support them all.

A registered behavior technician, Toussaint says her childhood experiences inspired her to advocate for children who feel misunderstood.

Her campaign priorities included improved roads, accessible parks and facilities, and police training to better recognize and respond to autism and intellectual disabilities.

With limited money and little preparation time, she took her campaign directly to residents, knocking on doors and connecting at community events.

“Every resident deserves to be met with understanding,” she wrote.

The young woman I remember is preparing to bring that conviction into public office.

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Porter Airlines Begins Nonstop Service to Turks and Caicos Islands with Toronto to PLS route  

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Providenciales, Turks and Caicos Islands (November 6th, 2026) – The Turks and Caicos Islands welcomes Porter Airlines as it begins its service to the destination with its inaugural Toronto (YYZ) to Providenciales (PLS) route on Friday, November 6th.  The airline will service the route five times weekly from the Toronto Pearson International Airport.

On December 17th, Porter will launch its Ottawa to PLS flight, a new route for the Turks and Caicos Islands. That route will be serviced twice weekly from Ottawa International Airport (YOW).

Minister of Tourism, Hon. Zhavargo Jolly said the expansion of air service from Canada reflects the growing strength of that market to the Turks and Caicos Islands.

“Canada is showing strong and growing interest in the Turks and Caicos Islands, and we are pleased to see that reflected in the expansion of air service from the market. Porter Airlines’ new nonstop flights from Toronto and Ottawa strengthen our connectivity with Canada and give travellers more convenient options for reaching our islands. Canadians have always shown a genuine appreciation for the culture, heritage, natural beauty and, of course, the people of the Turks and Caicos Islands. Perhaps it is that shared warmth and friendliness that keeps bringing them back, and our partnership with Porter will simply make it easier for Canadians to continue showing their love for our Beautiful by Nature islands. Toronto builds on an important existing market for us, while Ottawa opens an entirely new gateway to the Turks and Caicos Islands. This increased access will make it easier for more Canadians to discover and enjoy our destination, while supporting the continued growth of this important market.”

Hon. Arlington Musgrove, minister responsible for aviation, Turks and Caicos commended his team at the Turks and Caicos Islands Airports Authority (TCIAA) for developing this relationship with Porter.

“The launch of Porter Airlines’ new services from Toronto and Ottawa to the Turks and Caicos Islands is another important milestone in strengthening our connectivity with the Canadian market. Canada remains an important source market for our tourism industry, and these new routes will give Canadians more choice and easier access to the warmth, beauty, and hospitality of the Turks and Caicos Islands. I commend the Turks and Caicos Islands Airports Authority for leading this initiative and for its continued efforts to develop air service and build strong relationships with our airline partners. I also extend our sincere appreciation to Porter Airlines for its confidence in the Turks and Caicos Islands and for choosing our destination as part of its growing network of sun destinations. We warmly welcome Porter, its passengers and crew to our shores and look forward to a successful and lasting partnership,” he said.

To celebrate and promote the new flights, Experience Turks and Caicos hosted a reception in Ottawa for travel advisors and media. Organised by VoX International, our marketing agency in Canada, the event featured remarks by Market Intelligence Manager, Sharissa Lightbourne and Chairman of the TCIAA, Dwayne Gardiner. Nikeva Ariza, Director of Corporate Affairs, Communications and Public Engagement was also in attendance.

The new flights are operated by Porter’s 132-seat Embraer E195-E2. The aircraft features a two-by-two seating configuration, meaning no middle seats for any passenger. Porter’s elevated onboard experience includes complimentary beer and wine served in glassware, premium Canadian snacks, and free, fast WiFi for every passenger.

To book your flight, visit www.flyporter.com.

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Turks and Caicos Islands Records Highest Third-Quarter Stayover Arrivals  

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Providenciales, Turks and Caicos Islands (November 4th, 2026) – The Turks and Caicos Islands recorded its highest number of stayover arrivals for the third quarter of the year, with approximately 130,000 visitors welcomed between July and September, representing a three percent increase over the same period in 2025.

Preliminary figures from Experience Turks and Caicos show that the destination recorded 514,670 stayover arrivals for the first nine months of 2026, an increase of 25,048 visitors, or five percent, compared with the same period last year. Growth was recorded in every month from January through September, underscoring the destination’s continued appeal among travellers and the sustained demand for its tourism product.

 

Stay Over Arrivals by Quarter (2025/2026)

September closed the quarter on a positive note, with 20,204 stayover arrivals, seven percent more than the 18,795 recorded in September 2025. The year-to-date total of 514,670 is the highest number of stayover arrivals ever recorded for the January-to-September period.

Commenting on the record stayover arrivals, Minister of Tourism, Hon. Zhavargo Jolly said: “These record arrivals are an encouraging achievement for the Turks and Caicos Islands and a reflection of the continued confidence visitors have in our destination. However, I’ve always maintained that the true measure of tourism’s success cannot simply be the number of visitors arriving on our shores. It must also be measured by the opportunities we create for our people.”

“Our vision is to build a stronger, higher-value tourism industry where Turks and Caicos Islanders are not simply employees, but entrepreneurs, business owners and active participants in the economic opportunities tourism creates. This is why our recent Community Connect meetings across the sister islands were so important. We want to engage directly with our communities, understand their challenges and ensure that as our tourism industry grows, the opportunities for our people grow alongside it. Ultimately, tourism must do more than bring people to our shores. It must improve the lives of the people who call these islands home.”

Cruise arrivals reflect return to regular itineraries

Cruise passenger arrivals at the Grand Turk Cruise Port followed a different trend during the first nine months of 2026, with figures reflecting a return to more typical cruise itineraries following an unusually strong period in 2025.

Last year, cruise lines added Grand Turk to their itineraries, resulting in exceptionally high passenger volumes and cruise calls. With itineraries returning to more regular patterns this year, cruise passenger arrivals declined year over year throughout the first nine months.

The destination received 62,095 cruise passengers in September, a 22 percent decrease from the 79,341 recorded in September 2025. From January through September, total cruise passenger arrivals stood at 838,533, compared with 1,016,532 during the same period last year, representing an 18 percent decline.

Cruise Arrivals by Quarter (2025/2026)

While the cruise figures reflect a normalisation from last year’s elevated numbers, the continued growth in stayover arrivals provides a positive indicator of the destination’s performance in its overnight visitor market.

It is projected that the month-on-month increases in stayover arrivals will continue into the upcoming winter season, especially with the additional airlift expected from new and existing gateways in Canada and the US.

 

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