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MARKETING/PUBLIC RELATIONS AND ADMINISTRATIVE SUPPORT

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POSITION SUMMARY-OVERVIEW:

This is an administrative support position, which is generally accountable for ensuring that the general public is aware of how the National Health Insurance Plan works, understands how to access the service and benefits at the NHIB, the personal returns and advantages of paying contribution to the Health insurance fund.  The incumbent must develop the necessary high impact programs and improve public image of the NHIB.  This position will oversee the corporate image of the NHIB by organizing Public Relation activities.

DUTIES AND RESPONSIBILITIES

  • Booking radio, TV and print advertisements.
  • Monitoring NHIP website for pertinent material or messages and forwarding same to the CEO.
  • Updating NHIP website with current content.
  • Liaising with the department heads/managers to develop content for publishing online and on print, TV or radio media.
  • Managing and maintaining the content and material for a periodical internal email magazine.
  • Preparation and maintenance of profiles of all employees; content to be used in marketing the NHIP on websites and other media.
  • Liaising with department managers to design and produce Preventative Health Care Programmes.
  • Liaising with Human Resource Manager to broadcast internal messages.
  • Supporting the CFO in managing the strategic marketing plan.
  • Supporting the CFO in designing and completing templates for the Annual Report
  • Supporting the CEO in managing annual events.
  • Supporting the CEO in designing and producing pronouncements for online and print media (with legal advice).
  • Visiting schools and other fora to make presentations on behalf of the NHIP
  • Using personal face and voice in producing advertisements for NHIP (when needed)
  • Pricing and costing media productions with support from finance.
  • Conducts reviews of customer service quality assurance standards/protocols.
  • Conducts customer care surveys and provide feedback to the CEO.

QUALIFICATIONS AND EXPERIENCE

  • Associates Degree in Communications/Public Relations or equivalent with 3 years of experience in marketing and sales; Bachelor’s Degree preferred.
  • Knowledgeable of Research Methods.
  • Ability to write reports and business correspondence.
  • Demonstrates a high level of integrity and professionalism.
  • Ability to work as a team.
  • Very detail oriented with the ability to multi-task.
  • Excellent time management skills.
  • Shows initiative.
  • Ability to be able to work efficiently with little or no supervision.
  • Strong written, oral and computer literacy skills.
  • Knowledgeable of data processing, spreadsheet preparation and presentation graphics programmes.
  • Knowledgeable of use of various social media platforms.
  • Excellent interpersonal, communication and customer services skills.

PERFORMANCE CRITERIA

The incumbent is deemed to be perming his duties effectively when:

  • The organization’s website is up to date/relevant.
  • The organization publishes a public information document.
  • The public image of the NHIB continues to improve.
  • There is a marketing and promotional plan in action.
  • NHIB annual events calendar is managed.
  • Preventive Health Programmes is launched.
  • All Marketing targets are met.

Salary:           

Salary commensurate with qualifications and experience. $40,000.00 per annum to $45,240.00 per annum

SYSTEM ADMINISTRATOR  

(PROVIDENCIALES)

JOB SUMMARY

Responsible for the maintenance, configuration, and reliable operation of our Organisation’s computer system and servers. This includes provisioning, supervising, installing, copying, and maintaining the system’s software and hardware.

DUTIES AND RESPONSIBILITIES

  • Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
  • Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
  • Installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. following established industry standards, and project/operational requirements.
  • Developing and maintaining various installation and configuration procedures, as necessary.
  • Researching and recommending innovative and where possible automated approaches for system administration tasks.
  • Identifying innovative approaches that leverage NHIB’s resources, foster operational efficiency and improve service delivery to customers.
  • Performing daily system monitoring, to verify the integrity and availability of all hardware, server resources, systems, and key processes, reviewing systems and application logs, and verifying completion of scheduled jobs.
  • Performing daily backup operations, ensuring all required file system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off, as necessary.
  • Performing regular file archival and purge operations, as necessary.
  • Planning, coordinating, and implementing network security measures to protect data, software, and hardware.
  • New accounts setup and Active Directory administration.
  • Repairing and recovering from hardware or software failure. Maintaining operational, configuration, and other procedures.
  • All time on call availability as responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
  • Installation of printers, servers, and scheduling maintenance as needed.
  • Risk mitigation planning.
  • Performing other related duties as assigned to ensure the efficient and effective functioning of NHIB.

QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field from an accredited institution.
  • 3-5 years of database, network administration, or system administration experience.
  • Systems Administration and IT certifications in Microsoft such as MCSA, MCSE, or Azure administrator.
  • 2-4 years of experience with cloud-based technology Microsoft Azure.
  • Sound knowledge of systems and networking software, cabling, hardware, and networking protocols.
  • Strong knowledge of security, storage, data protection, and disaster recovery protocols.
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of Microsoft SQL databases, including creating backups, maintenance plans, creating SQL query and installations.
  • Sound knowledge of using backup software and disaster recovery plans.
  • A team player with strong communication and excellent communication skills.
  • Ability to work efficiently with little or no supervision.

Salary:           

Salary commensurate with qualifications and experience $50,000.00 per annum to $55,000.00 per annum

All Applications should be addressed to:

Sheena Smith-Yip

National Health Insurance Board

Salt Mills Plaza

Providenciales

Turks and Caicos Islands

British West Indies

Email: recruitment@tcinhip.tc

Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted. Applicants who applied for any of the above listed positions, do not have to reapply. After submitting application to National Health Insurance Board Human Resource department, Qualified Belongers may also submit a copy of their applications to the Commissioner of Labour & Immigration Board.

Deadline for submission is May 23, 2021

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Crime

RTCIPF – Unidentified Male Shot

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***MEDIA RELEASE***

#TurksandCaicos, March 18, 2024 – A shooting incident has resulted in a fatality, with officers of the Serious Crime Unit currently at the scene.

Preliminary reports state around 9:17 pm today (March 18th), a call was placed to the Police Control Room indicating a male was shot at a location in Five Cays, Providenciales.

Officers arrived at the scene and found the lifeless body of a male with what appeared to be gunshot wounds.The victim was wearing long blue pants and a black t-shirt.

Further details surrounding the incident, including motive and the victim’s identity, are under investigation.

The RTCIPF asks the public to notify the closest police station, contact 911, the Serious Crime Unit at 231-1842, Crime Stoppers at 1-800-8477, and anonymously give any information on this murder.

Additionally, persons are encouraged to download the CrimeStoppers P3 app and share information.

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Bahamas News

RBDF Operation Strengthens Maritime Security Amidst Regional Turmoil

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Defence Headquarters, 17 MAR. ’24: A joint operation between the Royal Bahamas Defence Force (RBDF) and the Royal Bahamas Police Force (RBPF) led to the apprehension of 50 Haitian migrants approximately 5 nautical miles west of Bell Island on Saturday, March 16th.

The operation was initiated following the initial sighting of a sailing vessel, believed to be of Haitian origin, 8 miles southwest of Staniel Cay in the Exumas. RBDF swiftly deployed air and surface assets stationed at Matthew Town Inagua, supported by Police officials in Staniel Cay who verified the sighting. The migrants were intercepted by RBDF personnel stationed at the Land and Sea Park, Wardrick Wells Exuma, and subsequently handed over to the safe boat crew. They are currently under apprehension pending further investigation, with the imminent arrival of HMBS Rolly Gray.

In response to the ongoing instability in Haiti, Commodore Raymond King has announced the implementation of a strategic blockade in the southern Bahamas. This initiative includes the deployment of six surface vessels, one aircraft, and 120 highly skilled RBDF personnel. Patrol operations will be concentrated in critical areas such as the northern coast of Haiti, the Old Bahama Channel, and the Windward Passage, with the aim of deterring unauthorized entry attempts and preserving maritime security in the region.

The effectiveness of these decisive measures is evident, with recent apprehensions totaling 247 individuals by the RBDF. Commodore Raymond E. King emphasizes the commitment to bolstering maritime security through collaborative efforts with regional partners and local law enforcement agencies.

The Royal Bahamas Defence Force remains committed to safeguarding the nation’s borders and territorial integrity, working collaboratively with regional partners.

(For further information please contact the RBDF Public Relations Department or visit our website: www.rbdf.gov.bs, follow us on Facebook, Twitter and view our Youtube channel)

-rbdf-

#GuardOurHeritage

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News

Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded

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Deandrea Hamilton

Editor

 

#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.

The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.

“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR.  I will try to post if I get any info.  Have a few drinks.  It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.

Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable.  All the flights seem to be delayed, a thousand people in rooms built for a couple hundred.  Trapped.”

There was reportedly also a flight from Philadelphia diverted to the DR.

And too numerous were reports of the frustration of travellers at the Providenciales International.  Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines.  As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.

It’s the kind of last impression, travel destination do anything they can to avoid.

We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.

“I will make sure that no one sleeps here.  I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.

She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.

It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.

It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.

Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.

“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests.  We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”

The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.

But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.

“…TCI can’t handle the volume of flights they schedule.”

The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available.  In the dark of night and with no real illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.

“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.

Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given  the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.

At midnight, there were mixed reports from guests.  Some having been set up with a one night stay, others who had no clue what was next.

March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.

“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time.  So they are help up for sometimes, an entire day.”

Airline charter services are also skittish.

“…for fear they will get so delayed they will miss their next contract.  So now we are starting to risk our most top end clients as well as airline passengers.”

And the Airports Authority is not having the best time of it either.  Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.

“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me.  They just left.  They just ran away, they were done!”

The guests are at the airport hoping for word on somewhere to rest their heads for the night.  TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.

Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers.  The space is mobbed, dirty and basically unhealthy for anyone.  The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station.  The furniture is worn, dingy, and a very dismal welcome or departure.  For the tremendous number of travellers to T and C, this airport is a disgrace.”

The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle.  The scope of work includes not only construction of an expanded airport, but management of it.  The end may be in sight, but it is admittedly years away from fruition.  An interim remedy for the PLS, is needed now.

“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”

Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.

Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.

Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”

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