MST. MAARTEN (October 14, 2019) – Hundreds of Caribbean tourism professionals are honing their skills in cutting-edge customer service training sessions presented by the Caribbean Hotel and Tourism Association Education Foundation (CHTAEF).
The Foundation provides people throughout the region with an awareness of the industry’s varied career options, as well as technical and professional development opportunities for those already in the tourism sector.
Following its successful training sessions in St. Lucia and St. Maarten, CHTAEF’s next round of training is being held in Grenada and Tobago this week.
CHTAEF Chairperson Karolin Troubetzkoy said the workshops recognized the natural hospitality of Caribbean people and how it could be enhanced to meet the changing needs of today’s traveler. The sessions also presented participants with new skills to master as they strive to surpass guest expectations.
With support from the Tourism Enhancement Fund (TEF) and the Saint Lucia Hospitality & Tourism Association (SLHTA), CHTAEF assembled over 160 St. Lucian hospitality workers last month to help polish their skills in a series of guest service training sessions, conducted by Louise John and Suzanne Shillingford-Brooks of Talkabout & Earth Solutions.
Dubbed ‘Heartfelt Guest Care to Welcome the World’, the training – launched by CHTAEF in partnership with Virgin Holidays – gave hospitality team members, supervisors, managers and owners the knowledge and the skills needed to best serve a new and diverse generation of customers.
In St. Maarten, with the support of Interval International, individual training workshops were created for professionals working at the front office, the engineering and housekeeping departments, and supervisors.
At the end of the successful training of close to 90 professionals, Troubetzkoy endorsed the need for continuing educational programs for tourism professionals.
“Our industry is flourishing but there will always be competing forces out there, so it is very important for us to ensure our hospitality workforce is well educated and prepared to ensure the Caribbean region retains its position at the top of the world’s most desirable vacation destinations,” reminded Troubetzkoy.
She highlighted the importance of sponsors such as Virgin Holidays and Interval International for opening doors not only for many young people but also for hospitality workers already in the industry, who are seeking to further their education and improve their qualifications.
CHTAEF’s partnership with Interval International has introduced sessions to Aruba and St. Maarten, while Virgin Holidays supported training in Barbados and St. Lucia. Additional training sessions are now being held in Grenada and slated for later in the week in Tobago.
About CHTA Education Foundation (CHTAEF)
The Caribbean Hotel and Tourism Association Education Foundation (CHTAEF) was established 30 years ago as a stand-alone 501(c)3 nonprofit, tax-exempt organization, through which scholarships and special assistance are available for the education of Caribbean hotel industry personnel and students pursuing careers in hospitality and tourism. The Education Foundation has awarded more than US$2 million in scholarships and grants to applicants who demonstrate a strong commitment to the hotel and tourism industry. For more information, visit www.caribbeanhotelandtourism.com/about-the-foundation, call +1 305 443-3030 or email email@example.com.
Release: Caribbean Hotel and Tourism Association Education Foundation (CHTAEF)
Header: St. Maarten hosted a successful CHTAEF training.
Insert: From left) St. Maarten’s Minister of Tourism Stuart A. Johnson; CHTAEF Chairperson Karolin Troubetzkoy; Neil Kolton, Interval International’s Director of Business Development for the Caribbean and Southeast U.S. and CHTAEF board member; Ricardo Perez, Vice President of the St. Maarten Timeshare Association; and Wyb Meijer, Executive Director of the St. Maarten Hospitality & Trade Association in St. Maarten this month.
Barbados bestows Humanitarian Award on PAHO director Dr. Carissa Etienne
By Shanieka Smith
#Barbados, November 25, 2022 – The newest recipient of Barbados’ Humanitarian Award is outgoing Pan American Health Organization Director, Dr Carissa Etienne. The government of Barbados grants this award to frontline workers who were instrumental during the COVID-19 pandemic.
Upon receiving the award, Dr. Etienne expressed her gratitude for the recognition, noting, however, that she was more grateful for the opportunity to have served on the island. She also praised Prime Minister, Mia Mottley for her diligence in leading the country and regional involvement during the pandemic.
Humanitarian medals were also given to Frontline workers who risked their own safety to ensure the needs of the public were met. Those who held supporting roles on the frontline received humanitarian lapel pins, and those who made generous donations were given humanitarian plaques.
Dr. Etienne highlighted one major lesson from the pandemic, “we are only safe when the weakest among us is also safe”.
Bahamas and Turks & Caicos Immigration Ministers make appearance on TCI Radio Talk Show
By Dana Malcolm
#TheBahamas, November 25, 2022 – “We have a humanitarian concern of course but we can only absorb so much” was how Fred Mitchell, Minister of Foreign Affairs and the Public Service in The Bahamas addressed the issue of the UN constantly nudging Caribbean countries about the deportation of migrants and recommending that it not be done.
He was speaking Thursday November 24 with Cheryl and Zhavargo on First Edition which airs on RTC FM.
While acknowledging that the UN offices likely ‘have to do what they do’ Minister Mitchell explained that the current irregular migrants trying to get into the Bahamas did not fit the bill of ‘refugees’ as defined by the UN.
“We have a treaty obligation that says that if people have a fear of persecution in their home country that we have an obligation to take them in as asylum seekers. The people who come through on these boats from the south of us are not asylum seekers. They are afraid of poverty and that’s a difficult issue but in a legal sense we’re not obligated to embrace people on that basis.”
He cited a study that had found, on any given day there were around 7,000 illegal migrants in The Bahamas trying to get to the US maintaining that his chain of islands had to take a stand on the issue. The Foreign Affairs minister acknowledged that TCI was in an identical situation, citing also the the cultural effects of irregular migration.
“There is a cleavage which has developed in our own society over this; people are very concerned that we could lose our identity if we do not get on top of it.”
Earlier this year Arlington “new sheriff in town” Musgrove, Minister of Immigration and Border Services in the Turks and Caicos had described statements calling on surrounding countries to do more to assist persons fleeing Haiti as “reckless and misguided.”
“Haiti has a population of 11.6 million people. How could any small developing state like the Turks and Caicos Islands assist that number of people or even the smallest fraction of them? We have a population of some 47,000 persons, and our health care, education and other social systems remain fragile and could never withstand an influx of refugees. This would be a risk to our very own livelihood,” he had said.
He was interviewed in the same show on Thursday prior to Mitchell and expressed a similar determination to crack down on illegal migration.
“I want to stress this. If we catch anyone harbouring illegals, it could be my mommy, she’s going up. We cannot tolerate this. We’re catching the sloops so my Haitian brothers and sisters should stress to them don’t waste your money we’re sending you back.”
Turks and Caicos, this year passed a law, doubling fines and prison times for individuals harbouring illegal migrants.
JAMAICA: Government Revenues Soar
#Kingston, November 25, 2022 – There has been a jump in Government revenue collection, with tax revenues for the first six months of the fiscal year exceeding budget by $35 billion.
Minister of Finance and the Public Service, Dr. the Hon. Nigel Clarke, said that the out-turn is as a result of higher-than-expected economic performance.
“The first quarter growth came out at 5.7 per cent… and all categories of revenue are over budget. Revenues from income and profits are up by nearly 13 per cent or $10 billion,” Dr. Clarke said.
In addition, he noted that revenues from production and consumption are up by seven per cent or $7 billion and revenues from international trade are up by 15 per cent or $18 billion. Revenues from motor-vehicle licences for the first six months of this year are 16 per cent higher than budgeted.
Dr. Clarke was speaking in the House of Representatives on Tuesday (November 22) where the First Supplementary Estimates for 2022/23 were approved.
The approval reflects a revised expenditure of $971 billion, from the previously approved budget of $912 billion for the financial year.
Minister Clarke said the First Supplementary Estimates come within the context of positive overperformance of the economy.
“As a result of this revenue overperformance… we are able to come to this Parliament six months after and put a Budget that proposes $60 billion in new expenditure,” Dr. Clarke said.
The largest component of the supplementary budget is the allocation for public-sector salaries and wages in keeping with the restructuring of compensation.
“We are allocating $16 billion there and there is another $2 billion to the Ministry of Health and Wellness and then about $3 billion for statutory deductions, making a total of $21 billion,” the Minister said.
Contact: Latonya Linton
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