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More Caribbean Professionals Complete Hospitality Training

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MST. MAARTEN (October 14, 2019) – Hundreds of Caribbean tourism professionals are honing their skills in cutting-edge customer service training sessions presented by the Caribbean Hotel and Tourism Association Education Foundation (CHTAEF). 

The Foundation provides people throughout the region with an awareness of the industry’s varied career options, as well as technical and professional development opportunities for those already in the tourism sector.

Following its successful training sessions in St. Lucia and St. Maarten, CHTAEF’s next round of training is being held in Grenada and Tobago this week.

CHTAEF Chairperson Karolin Troubetzkoy said the workshops recognized the natural hospitality of Caribbean people and how it could be enhanced to meet the changing needs of today’s traveler. The sessions also presented participants with new skills to master as they strive to surpass guest expectations.

With support from the Tourism Enhancement Fund (TEF) and the Saint Lucia Hospitality & Tourism Association (SLHTA), CHTAEF assembled over 160 St. Lucian hospitality workers last month to help polish their skills in a series of guest service training sessions, conducted by Louise John and Suzanne Shillingford-Brooks of Talkabout & Earth Solutions.

Dubbed ‘Heartfelt Guest Care to Welcome the World’, the training – launched by CHTAEF in partnership with Virgin Holidays – gave hospitality team members, supervisors, managers and owners the knowledge and the skills needed to best serve a new and diverse generation of customers.

In St. Maarten, with the support of Interval International, individual training workshops were created for professionals working at the front office, the engineering and housekeeping departments, and supervisors.

At the end of the successful training of close to 90 professionals, Troubetzkoy endorsed the need for continuing educational programs for tourism professionals. 

“Our industry is flourishing but there will always be competing forces out there, so it is very important for us to ensure our hospitality workforce is well educated and prepared to ensure the Caribbean region retains its position at the top of the world’s most desirable vacation destinations,” reminded Troubetzkoy. 

She highlighted the importance of sponsors such as Virgin Holidays and Interval International for opening doors not only for many young people but also for hospitality workers already in the industry, who are seeking to further their education and improve their qualifications.

CHTAEF’s partnership with Interval International has introduced sessions to Aruba and St. Maarten, while Virgin Holidays supported training in Barbados and St. Lucia. Additional training sessions are now being held in Grenada and slated for later in the week in Tobago.

About CHTA Education Foundation (CHTAEF)

The Caribbean Hotel and Tourism Association Education Foundation (CHTAEF) was established 30 years ago as a stand-alone 501(c)3 nonprofit, tax-exempt organization, through which scholarships and special assistance are available for the education of Caribbean hotel industry personnel and students pursuing careers in hospitality and tourism. The Education Foundation has awarded more than US$2 million in scholarships and grants to applicants who demonstrate a strong commitment to the hotel and tourism industry. For more information, visit www.caribbeanhotelandtourism.com/about-the-foundation, call +1 305 443-3030 or email foundation@caribbeanhotelandtourism.com.

Release: Caribbean Hotel and Tourism Association Education Foundation (CHTAEF)

Photo Captions:

Header: St. Maarten hosted a successful CHTAEF training.

Insert: From left) St. Maarten’s Minister of Tourism Stuart A. Johnson; CHTAEF Chairperson Karolin Troubetzkoy; Neil Kolton, Interval International’s Director of Business Development for the Caribbean and Southeast U.S. and CHTAEF board member; Ricardo Perez, Vice President of the St. Maarten Timeshare Association; and Wyb Meijer, Executive Director of the St. Maarten Hospitality & Trade Association in St. Maarten this month.

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CHTA President Praises Jamaica’s Hurricane Preparedness, Assures Ongoing Support

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KINGSTON, Jamaica– President of the Caribbean Hotel and Tourism Association (CHTA), Nicola Madden-Greig, has praised the strength of local and regional public-private sector partnerships, while congratulating tourism stakeholders across Jamaica for their strong level of preparedness in weathering the dangerous Category 4 Hurricane Beryl, which impacted the island this week.

“Jamaica was spared the worst of the hurricane and we have now returned to regular business operations,” said Madden-Greig, who rode out the storm at her office in Kingston. She reported that Sangster International Airport in Montego Bay and Ian Fleming International Airport in Ocho Rios opened today, while Norman Manley International Airport in Kingston will open on Friday, July 5, after minor repairs are completed.

“We have no reports of any guests being injured during the passage of the storm, and the majority of the hotels and the tourism industry in general have emerged unscathed,” Madden-Greig added.

However, she expressed concerns for the south coast of the island, where many local communities were impacted, along with several independent hotels and villa operations.

“We will be including these operators in our disaster relief efforts, particularly in the Treasure Beach, St. Elizabeth area,” she noted, explaining however that she had little doubt that this resilient community will rebound in the shortest possible time.

The trade association leader was encouraged with the reports emanating from the Cayman Islands, which confirmed no major impact on the sector there. “We are thankful to God for sparing us for the most part, and we are now resolved to getting our industry back on track, while serving communities (especially those in the Grenadines) who are in dire need at this time,” said Madden-Greig.

Individuals, businesses and organizations that want to contribute to regional hurricane relief efforts may make a monetary donation at www.chtaef.com.

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CARICOM raising profile and priority of its Migration Policy; curbing challenges ‘a tall order’

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Garfield Ekon

Staff Writer

 

The Caribbean Community (CARICOM) is committed to work with Member States and other stakeholders to implement a “forward-thinking regional migration policy,” according to its Assistant Secretary General, Alison Drayton.

Addressing the opening of a recent three-day workshop titled “Towards a Regional Approach to a Migration Policy in the Caribbean,” in Port-of-Spain, Trinidad and Tobago, she said it is evident that the Region has been facing, and will continue to face, various challenges that affect the lives and livelihoods of Caribbean citizens.

“Namely, due to Climate Change, which has amplified displacements and the need for persons to migrate from areas that threaten their livelihoods or limit their opportunities to prosper and provide for their families,” the ASG told the forum, adding that the Climate Change and natural disasters remain “key drivers of displacements in the Region.”

“With the frequency and magnitude of events likely to increase in the future, this has contributed to many regional States facing demographic decline, which has impacted their workforce, our younger population seeking job opportunities outside the Region, and many key sectors being negatively impacted,” she stated.

The CARICOM official underscored that tackling the challenges would be “a tall order,” hence the Regional body’s commitment that would help address various aspects of Regional migration and human mobility as determined by Member State priorities.

Lauding the Government of Trinidad and Tobago for hosting the workshop, and the and valuable technical contributions made by the United Nations (UN) Migration Group and financial contributions from the United States Department of State, the European Union, and the Inter-American Development Bank, she said  the their efforts have been significant.

The contribution made by International Organization for Migration (IOM), has advanced the policy, with provision of consultancies to coordinate the Community’s work through the Regional Approach to Migration Policy (RAMP) Steering Committee and development of the framework, she highlighted.

For Trinidad and Tobago’s National Security Minister, the Hon. Fitzgerald Hinds, his country is also committed to contributing to the development of a regional migration policy framework that reflects the priorities of the people of the Caribbean Community.

“As we embark on this journey together, let us harness the expertise, the insights and the experiences that we already have among us as we gather here today to shape the policy framework that is in front of us,” the Minister said, adding that the current migration realities “should prepare us for future challenges.”

The technical workshop brought together National Focal Points from the CARICOM Member States, and representatives of relevant regional and international organisations, building on IOM’s Migration Governance Indicator (MGI) assessments, and other consultations held with national Governments of CARICOM Member States in 2023.

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Government Earmarks $300M for Post-Hurricane Dengue Mitigation

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#Kingston, Jamaica, July 19, 2024 – The Government has earmarked $300 million to ramp up dengue mitigation activities, inclusive of fogging, treatment of mosquito breeding sites, removal of bulky waste and drain cleaning, in the aftermath of Hurricane Beryl.

Addressing the House of Representatives on Tuesday (July 16), Prime Minister, the Most Hon. Andrew Holness, said the funds have been allocated to the Ministry of Health and Wellness, which will spearhead vector-control activities over the next six weeks.

He further informed that the National Solid Waste Management Authority (NSWMA) and National Works Agency (NWA), “are technically involved in this dengue mitigation [exercise] by trying to clear the environmental conditions that would create the growth in the vector”.

Mr. Holness highlighted the potential for a significant increase in the dengue vector, the Aedes aegpyti mosquito, which breeds primarily in containers, consequent on  the hurricane’s passage.

“We know that many communities are being plagued by the increase in the mosquito population… and other vectors [such as] roaches, rats and flies. Therefore, the cleanup and removal and clearing of waterlogged areas is of critical importance,” he emphasised.

The Prime Minister noted that the hot summer conditions, along with rainfall, will further contribute to heightening the possibility of an increase in these vectors and the transmission of diseases.

As such, he appealed to Jamaicans to properly store water in covered containers and destroy mosquito breeding sites around their homes.

“I urge all homeowners who are storing water and… leaving the containers open, that an easy way to control the growth of the mosquito population in your households is to cover the containers,” Mr. Holness said.

He pointed out that the NSWMA will shortly announce a schedule for the removal of bulky waste from homes.

Prime Minister Holness further indicated that the NWA will be actively cleaning various gullies.

Dengue symptoms include fever, headache, and joint and muscle pains. These are often resolved through rest and adequate hydration along with the use of paracetamol to treat the accompanying fever.

 

Contact: Chris Patterson

Release: JIS

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