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More Caribbean Professionals Complete Hospitality Training

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MST. MAARTEN (October 14, 2019) – Hundreds of Caribbean tourism professionals are honing their skills in cutting-edge customer service training sessions presented by the Caribbean Hotel and Tourism Association Education Foundation (CHTAEF). 

The Foundation provides people throughout the region with an awareness of the industry’s varied career options, as well as technical and professional development opportunities for those already in the tourism sector.

Following its successful training sessions in St. Lucia and St. Maarten, CHTAEF’s next round of training is being held in Grenada and Tobago this week.

CHTAEF Chairperson Karolin Troubetzkoy said the workshops recognized the natural hospitality of Caribbean people and how it could be enhanced to meet the changing needs of today’s traveler. The sessions also presented participants with new skills to master as they strive to surpass guest expectations.

With support from the Tourism Enhancement Fund (TEF) and the Saint Lucia Hospitality & Tourism Association (SLHTA), CHTAEF assembled over 160 St. Lucian hospitality workers last month to help polish their skills in a series of guest service training sessions, conducted by Louise John and Suzanne Shillingford-Brooks of Talkabout & Earth Solutions.

Dubbed ‘Heartfelt Guest Care to Welcome the World’, the training – launched by CHTAEF in partnership with Virgin Holidays – gave hospitality team members, supervisors, managers and owners the knowledge and the skills needed to best serve a new and diverse generation of customers.

In St. Maarten, with the support of Interval International, individual training workshops were created for professionals working at the front office, the engineering and housekeeping departments, and supervisors.

At the end of the successful training of close to 90 professionals, Troubetzkoy endorsed the need for continuing educational programs for tourism professionals. 

“Our industry is flourishing but there will always be competing forces out there, so it is very important for us to ensure our hospitality workforce is well educated and prepared to ensure the Caribbean region retains its position at the top of the world’s most desirable vacation destinations,” reminded Troubetzkoy. 

She highlighted the importance of sponsors such as Virgin Holidays and Interval International for opening doors not only for many young people but also for hospitality workers already in the industry, who are seeking to further their education and improve their qualifications.

CHTAEF’s partnership with Interval International has introduced sessions to Aruba and St. Maarten, while Virgin Holidays supported training in Barbados and St. Lucia. Additional training sessions are now being held in Grenada and slated for later in the week in Tobago.

About CHTA Education Foundation (CHTAEF)

The Caribbean Hotel and Tourism Association Education Foundation (CHTAEF) was established 30 years ago as a stand-alone 501(c)3 nonprofit, tax-exempt organization, through which scholarships and special assistance are available for the education of Caribbean hotel industry personnel and students pursuing careers in hospitality and tourism. The Education Foundation has awarded more than US$2 million in scholarships and grants to applicants who demonstrate a strong commitment to the hotel and tourism industry. For more information, visit www.caribbeanhotelandtourism.com/about-the-foundation, call +1 305 443-3030 or email foundation@caribbeanhotelandtourism.com.

Release: Caribbean Hotel and Tourism Association Education Foundation (CHTAEF)

Photo Captions:

Header: St. Maarten hosted a successful CHTAEF training.

Insert: From left) St. Maarten’s Minister of Tourism Stuart A. Johnson; CHTAEF Chairperson Karolin Troubetzkoy; Neil Kolton, Interval International’s Director of Business Development for the Caribbean and Southeast U.S. and CHTAEF board member; Ricardo Perez, Vice President of the St. Maarten Timeshare Association; and Wyb Meijer, Executive Director of the St. Maarten Hospitality & Trade Association in St. Maarten this month.

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NATIONAL SECURITY SECRETARIAT INFORMATION NOTE ISSUED MAY 17, 2024

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May 21, 2024 – The Turks and Caicos Islands have clear laws prohibiting the possession of firearms and or ammunition without a licence and strict penalties in order to serve and protect the community. Our Firearms Ordinance, which was amended in 2022, states that:

No person (other than a licensed gunsmith in the course of his trade) shall have in his possession, discharge or use any firearm or ammunition unless he is the holder of a firearm licence with respect to such firearm, or in case of ammunition he is the holder of a licence for a firearm which takes that ammunition.

Firearm and/or ammunition offences carry a mandatory minimum custodial sentence of twelve years plus a fine. Where a court finds there are exceptional circumstances, the sentencing judge has discretion, under the law, to impose a custodial sentence and a fine that are fair and just in the circumstances of each case rather than impose the mandatory minimum.

The Chief Justice is advancing sentencing guidelines in respect of the application of exceptional circumstances. Wider work is also ongoing with criminal justice partners to review the efficiency and effectiveness of case progression, in driving justice outcomes.

It is the traveller’s responsibility to ensure their baggage is free of firearms and/or ammunition. Permission from an airline carrier does not constitute permission to bring firearms or ammunition into the Turks and Caicos Islands. Travellers are also strongly advised to search their luggage before they travel to the Turks and Caicos Islands to ensure they do not bring in forbidden items inadvertently. Such offences will result in arrest.

The Turks and Caicos Islands is a British Overseas Territory with a common law legal system, and reserves the right to enforce its laws. All persons, including visitors, must follow lawful process.

The Turks and Caicos Islands welcomes all visitors but reminds travellers that persons in the Turks and Caicos Islands do not have a constitutional right to carry firearms. Equally, the importation of firearms, ammunition (including stray bullets), and other weapons is strictly forbidden, unless licence to do so has been issued by the Commissioner of Police.

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CTO to Focus on Aviation at Caribbean Week in New York

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New York (May 16, 2024) – Celebrating its 35th anniversary, the Caribbean Tourism Organization (CTO) is set to spotlight the future of Caribbean aviation during Caribbean Week in New York, scheduled for June 16-21, 2024, at the InterContinental Times Square in midtown Manhattan.

Under CTO’s annual theme “Connecting the Globe, Celebrating Diversity”, the week promises a diverse lineup of activities emphasizing innovation and connectivity.

A key feature of the premier event for travel industry professionals, journalists and members of the Caribbean Diaspora will be the Caribbean Airlift Forum.

Rosa Harris, Chairman of the CTO Board of Directors and Spokesperson for Caribbean Week, will moderate the forum. She emphasized the importance of this session as a critical platform for discussing the challenges and opportunities in Caribbean air transportation.

The session will cover topics including route development, aviation competitiveness, partnerships, infrastructure investment, regulatory frameworks, and market demand strategies. It aims to foster dialogue among airlines, airports, tourism authorities, and aviation ministries, enhancing connectivity and optimizing access to Caribbean destinations.

“In the wake of the pandemic, Caribbean aviation has shown remarkable resilience and adaptability, rebounding strongly in key areas. However, as we celebrate these gains during our Caribbean Week in New York, it’s crucial that we don’t become complacent,” stated Harris.

“We must continue to innovate and address the persistent challenges within intra-regional tourism, which, while recovering, remains a challenge for many of our destinations,” she continued. “Our focus at the Caribbean Airlift Forum is not only on celebrating our successes but also on critically analyzing our challenges to strengthen and diversify our connections to, from and across the region, ensuring a more robust and connected Caribbean.”

The week also features a Business and Tourism Marketing Symposium, the Caribbean Media Awards, and sessions focused on artificial intelligence, crisis communications, and multicultural marketing.

With the support of headline sponsor, the Bahamas Ministry of Tourism, Investments & Aviation; gold sponsors Cayman Islands Department of Tourism and the United States Virgin Islands Department of Tourism; and Diamonds International and the Caribbean Media Exchange, Caribbean Week in New York 2024 is poised to be a pivotal meeting for tourism professionals and stakeholders in the region and the Diaspora.

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CHTA Launches Multi-Destination Media Trip to Showcase Caribbean Interconnectivity and Diversity

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May 21, 2024

 

The Caribbean Hotel and Tourism Association (CHTA) is gearing up for its first multi-destination media trip, designed to illuminate the interconnectedness and diversity across the Caribbean. Scheduled from May 17 to 27, this initiative will showcase the vibrant cultures, breathtaking landscapes, and unique experiences spanning St. Lucia, Barbados, Jamaica and the Cayman Islands.

Nicola Madden-Greig, President of CHTA, expressed enthusiasm for the program and stressed its significance: “This initiative is a testament to the collaborative spirit and interconnected nature that define Caribbean tourism. Our goal is to showcase the diverse offerings of St. Lucia, Barbados, Jamaica and the Cayman Islands, inspiring travelers to explore the myriad experiences our region has to offer.” Although the Dominican Republic had to withdraw due to unforeseen circumstances, there are plans to include the nation in future endeavors of this nature.

Madden-Greig reiterated, “The Caribbean is often thought of as one homogenous place, so if you have seen one island you have seen the Caribbean. This trip will debunk that myth and truly showcase the diversity, mystique, and cultural prowess of our distinct islands. Just like you can explore many destinations in Europe having totally diverse experiences, the Caribbean offers the same opportunity.”

Developed in collaboration with the Jamaica Tourist Board, Jamaica Hotel & Tourist Association, Saint Lucia Tourism Authority, Cayman Islands Department of Tourism, and Cayman Islands Tourism Association, the itinerary promises an immersive experience. Participants will enjoy the stunning landscapes and beaches of St. Lucia, indulge in an exciting layover in Barbados, discover the culture and radiant beauty of Jamaica, and experience the iconic sites of the Cayman Islands.

Strategically timed to coincide with Caribbean Travel Marketplace from May 21 to 23 in Jamaica, the media trip aims to maximize the event’s networking opportunities. Journalists can enrich their coverage of the multi-destination experience with insights and connections from the region’s premier tourism conference.

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