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TCI: NCS Financial expands service and welcomes Western Union’s Vigo brand

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#Providenciales, August 29, 2019 – Turks and Caicos – Executives from Western Union Caribbean were last  Friday in the Turks and Caicos to announce a new money transfer service which allows customers of NCS Financial to reach Western Union clients, anywhere.

Vigo, is a 70-year old brand and will add to MoneyGram transfers, interCaribbean airline ticket sales, mobile cell phone top-ups and UNI Transfers which are all a part of the service offerings at NCS.

“Similar to what other big companies do that offer different products or services across different markets, Western Union does the same thing.  We have the premium brand, everybody knows the Western Union brand and Vigo is used in non-exclusive markets, in non-exclusive spaces and that means in a place like NCS, you can find different brands, different options for the customers including the Vigo brand,” said Franklin Gutierrez, Head of Operations for the Caribbean. 

Mr. Gutierrez said it is a way to being closer to where Western Union customers are and the concept complements the business built by Chris and Kayon Stokes. 

Mrs. Kayon Stokes was at the media announcement and said, “We pride ourselves in customer services; that is one of our key differentiation strategies and we do have several other remittance companies here, however, we welcome anyone to use our services.  We have a suite of products that can serve within Turks (and Caicos) and outside.”

You may have already noticed the blue white and yellow logo added to the brand icons at NCS locations around town, Vigo is available in 60 countries, the team informed, with Jamaica being the first and only Caribbean country so far which allows direct bank deposits.

“Only Jamaica has been launched at this time (for direct bank deposits) but we are rapidly expanding.  You can send to the US, the UK, China and persons who are doing business in India or transactions to Turkey; the direct-to-bank services is enabled in quite a number of countries,” said Andre Largie, Caribbean Western Union.

Vigo will mean heighted safety, speed and savings, said Mr. Largie.

“For those customers who have typically sent via wire transfer, you can understand that this is far superior in the service of three factors; one, it’s faster, two the pricing is transparent.  It is ten dollars, one flat fee to send money directly to a bank account no matter the amount of money that you are sending and three it is transparent.  When you send the transaction, only the fee that you pay is the charge that you will have.  There is no fee on the receiver’s side.”

It was also explained that the Western Union locations in Providenciales will continue to operate the premium brand under the GraceKennedy banner. 

“Our Western Union service is still our flagship service. We are represented in Turk and Caicos by GraceKennedy, a Caribbean business luminary; operates in multiple countries and very well-established relationship with Western Union.  They have two locations here and those locations offer fantastic service to our customers.  The Vigo brand is about offering a service option to NCS customers,” said Andre Largie, Western Union Caribbean.

Still, it is clear this new service acquisition by NCS Financial gives the business an even greater edge over its competition in the marketplace.

“Vigo has a very personal touch which is very consistent with what we try to do at NCS.  The need came up for us to expand the options that our customers have. A brand like Vigo that is connected to a powerful global brand within itself is still niche, high quality, high touch and it fit in very well with what we wanted to do and therefore we were very pleased to have the opportunity to not so much have Vigo ourselves, but to allow the people of the Turks and Caicos to have the opportunity to experience this outstanding products,” shared Chris Stokes, Chairman and CEO of NCS Financial Services Group.

Stokes said Vigo is open to everyone and he is confident that the product speaks for itself in terms of its strength and reach.

Since July, Vigo has been available at NCS locations in the TCI.

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Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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