#Providenciales, April 25, 2019 – Turks and Caicos – On Tuesday, April 23, FortisTCI experienced outages that affected customers in several areas in Providenciales.
At approximately 7:09 p.m., service was interrupted to customers in the areas of Leeward and Leeward Palms. This was followed by an interruption in service to customers in the areas of Chalk Sound, parts of Five Cays and South Dock at approximately 7:38 p.m.
Crews were immediately dispatched to both locations to begin troubleshooting and restoration efforts. The cause of the outage affecting customers in Chalk Sound, parts of Five Cays and South Dock, was identified and repaired. Service was restored to these customers at approximately 9:20 p.m.
Crews worked through the night and early morning in the Leeward and Leeward Palms areas to troubleshoot and locate the fault on the underground system. The team was able to isolate the fault to a small area and service was restored to most customers at 12:51 a.m., Wednesday, April 24. Some customers in Leeward remain without service.
Troubleshooting resumed early this morning to identify the exact location of the fault. In general, locating a fault on underground lines takes longer than on an overhead system due to the required digging to access buried lines and equipment, before conducting repairs.
Crews are currently on site and are working to restore service as soon as possible. During this time, customers may experience intermittent interruptions in service. Further updates will be provided, once available. We thank you for your understanding and patience during this time.
For more information, please contact our customer service representatives at 649-946- 4313. Follow our Facebook page or visit our website at www.fortistci.com for regular updates.