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JAMAICA: More Young People Seeing Opportunities in BPO

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#Jamaica, February 07, 2018 – Kingston – Business process outsourcing (BPO) once viewed is a stop-gap job option, has become a career of choice for many bright, young Jamaicans.  In fact, many of them are moving to Montego Bay, which has become the centre of the country’s BPO operations, to take up positions in the sector.

Among them is Junior Rogers, who tells JIS News that “I came specifically from Ocho Rios to Montego Bay to be a part of this rapidly growing industry.”  He boasts that within three years, he was able to rise to a supervisory role at the business in the Montego Bay Free Zone, where he is employed.

“The BPO sector is an important outlet for a lot of school leavers, who can chart a course for their future by becoming employed to one of these companies here in the Montego Bay Free Zone,” he says.

Information Technology Manager, Tamara Smith, tells JIS News that numerous opportunities abound at all levels for the sector and is encouraging Jamaicans, especially young people, to seize the moment.  Ms. Smith, who has been working in the BPO sector for five years, says the experience is very rewarding and that every day there is an opportunity to learn something new.

“I love the fact that it is a fast-paced environment.  I love the fact that this is a sector with prospects for growth and which is filled with great young minds and brilliant ideas,” she notes.

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Ms. Smith, who has seven employees under her wings, says the industry is more than just call-centre operations, noting that it is a great career move that will lead to economic stability and a rewarding future.  She fully supports the Government’s focus on growing the BPO industry, noting that it is important that the investments, including human capital, continue to pour into the sector.

“Like other Jamaicans, I am very optimistic about the future and really like what I am seeing here with our young people,” she adds.

Young mother Simone Phillips credits the sector with providing her with a second chance after she had to leave school prematurely when she became pregnant.

“I was a single mother at home and very unsure about my future.  I had a chance meeting with someone who is employed to a prominent company in the free zone and the link was made for me to do an interview,” she tells JIS News.

She says she was pleasantly surprised at the opportunity for growth and the fact that it is not just a call centre as many persons are led to believe.  “I am not making millions, but my life has changed for the better,” she adds.

Curtley-Ann Palmer joined the staff of Sutherland Global Services as a customer service representative in 2014, and four years later she would become one of the entity’s top-performing managers.  She told JIS News in an interview in March 2017, that she worked hard and took advantage of all the training programmes, completing an undergraduate degree at the Mona Campus of the University of the West Indies (UWI).

She was promoted to acting supervisor and then into her current position as an acting account manager.  In this role, she oversees the account she has been assigned and ensures all client relations are smooth. She also works with her team to address work-related challenges.  Ms. Palmer supports the push by the Government to use the BPO industry as one of the key sources of employment of young Jamaicans as part of the national growth strategy.  She also strongly dispels the myth that the industry only employs persons to work in call centres.

“There is something for everybody within this industry. If you studied finance or human resources; there is a place for you,” she notes.

The Government is targeting BPO as a key part of its economic growth and job creation thrust.  A total of 26,000 persons are employed in the sector and the Administration is looking to increase the number to 50,000 in short order.  BPO has the highest employment growth rate of any sector over the last decade, with several new players and rapid expansion in operations.  It has become the number-one source of employment next to tourism in western Jamaica.  Revenues from the industry grew from approximately US$230 million in 2012 to US$400 million in 2015.

Minister without Portfolio in the Ministry of Economic Growth and Job Creation, Hon. Daryl Vaz, says greater focus is being placed on the training of persons, particularly for higher-end activities and high-value positions.  He informs that the Port Authority of Jamaica (PAJ), through its free zones, will be working closely with the HEART Trust/NTA and the Business Process Industry Association of Jamaica (BPIAJ) to develop an incubator geared towards knowledge services and technology-type work.  Additionally, he notes that programmes have been developed by the HEART Trust/NTA for BPO-related courses, on-the-job management training, international accreditation of courses and apprenticeship programmes.

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JAMPRO, through collaboration with private- and public-sector partners, hosted a job fair in Kingston last November to educate Jamaicans about the sector, and recruit people for jobs.  At the event, the HEART Trust/NTA recruited persons for its three-week contact centre/BPO training programme, while a number of BPO companies conducted interviews for jobs in the industry.  Minister Vaz says the next steps for the BPO sector include areas such as shared services, legal process outsourcing (LPO), and medical process outsourcing (MPO).

The Jamaica Promotions Corporation (JAMPRO) says there is high demand for LPO, with law firms utilising outside support services for legal research and other routine work.

“We have actively engaged several international shared-services operators and LPO operators in an effort to get them to expand to Jamaica,” Minister Vaz says.

He informed that JAMPRO has engaged local universities and key stakeholders in a bid to provide details on higher-level jobs available to graduates in the new areas.

“The sky is the limit for the BPO sector, and we intend to capitalise on every aspect of this lucrative industry for the benefit of Jamaica and Jamaicans,” Minister Vaz declares.

By: Garwin Davis (JIS)

 

 

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BIRTH CERTIFICATE IN BRAILLE

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KINGSTON, May 8 (JIS): BY: SHERIKA HALL

For many years, members of the visually impaired community have faced significant challenges in accessing printed information, often having to rely on others for assistance.

This lack of autonomy has hindered their ability to fully participate in various aspects of society.

However, with the recent implementation of Braille birth certificates, this long-standing barrier is being removed, paving the way for a more inclusive landscape where individuals with visual impairments can navigate their own journeys with greater independence and confidence.

On May 1, 2024, Executive Director at the Jamaica Society for the Blind (JSB), Conrad Harris, was the first person to receive a copy of the freshly printed Braille document.

He expresses his elation to JIS News, describing it as a “great experience” to have a document in a format that he can easily read.

“One of the issues we have from time to time is that when we have information that is in print, we may ask somebody to read it, but the person who reads it might only read the information that they think is important and not necessarily everything in the document,” Mr. Harris explains.

This, of course, is no longer the case, as “having a Braille certificate means that I am able to go through it myself. I can easily check the spellings of names and places, which I might not be easily able to do with something that is in print,” he said.

The Braille certificate also provides an opportunity for the document to be easily identified and separated from others.

“If you need it for a particular reason, you can easily separate it from the other documents that you have versus probably having to ask somebody to look through or using some kind of technology to scan the information, which would take a little bit longer,” the Executive Director says.

Additionally, this initiative will provide an added sense of security as there are those people who generally want to keep their personal information private.

Designed in collaboration with several key stakeholders, including the Registrar General’s Department (RGD), these Braille certificates are meticulously crafted to ensure that every detail is conveyed with precision and elegance.

Each certificate, according to the Department’s former Chief Executive Officer and Deputy Keeper of Records, Charlton McFarlane, features embossed Braille text, allowing recipients to tangibly experience the pride that comes with being able to read the information for themselves.

He further shared details on why the initiative was undertaken in the first place, during an interview with JIS News.

Mr. McFarlane said that while participating in the first post-COVID Civil Registration Conference for Latin America and Caribbean countries, held in the Dominican Republic in 2022, using civil registration as the basis for inclusivity was key among the topics discussed.

“We looked at some case studies and the one that stood out to me was for a State in Mexico that offered birth certificates and other vital documents in Braille,” he said.

He even went as far back as 2008 when he was serving as a Director within the Ministry of Health.

During that time “we collaborated with members from the disabled community to produce health education material in Braille. So, with that experience, knowing what it had done and then with what I saw happening in Mexico, I got the idea that we could really produce all vital documents in Braille”.

Before embarking on the initiative, he acknowledged that he did, in fact, reach out to members of the JSB, the Combined Disabilities Association and the Jamaica Counsel for Persons with Disabilities.

“I don’t like to waste time and resources, so I reached out to them first,” Mr. McFarlane said, adding that “once I received a resounding yes, details on how to produce the certificates were shared.

“One of the things we [had to take into consideration] was having two separate documents (one with the standard print and the other in Braille), because the Braille is bulky when printed,” he noted.

This posed another challenge as not many business entities would accept the braille copy due to their inability to read the Braille text.

However, as the consultations went on, a decision was made to have the two documents intertwined into one.

“Right now, how it’s done, is the material is printed and then the Braille is embossed over it,” the former CEO said.

The introduction of Braille certificates is not just a symbolic gesture, it represents a tangible commitment that “the Government is absolutely very, very serious about inclusion for every single citizen, regardless of the level of vulnerability that may exist,” Mr. McFarlane added.

This certificate, he added, is not only for members of the visually impaired community but for all persons who would like to have their birth certificates in both print and Braille formats on one document.

 

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Turks and Caicos Retains Championship at 28th Annual Caribbean Classic Golf Tournament

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Please note:

Photos by TCI Sports Commission

Providenciales, Turks and Caicos Islands – In an historic showing, the Turks and Caicos Islands Golf Association (TCIGA) dominated the 28th annual Caribbean Classic Golf Tournament, held in Casa de Campo, Dominican Republic, from April 25th to 27th, 2024. The victory marks a turning point for TCI golf, and much of the credit goes to the exceptional team of players assembled by Sean Wilson the Head Professional at the Royal Turks and Caicos Golf Course.

56 golfers, playing under the banner of the TCIGA were rewarded for their enthusiastic participation across both the Men’s and Women’s divisions.

“This back-to-back win is an indication of the growing interest and increased participation in the sport of golf in TCI,” stated TCIGA President Fraser Dods.

“We’ve been competing at this tournament since its inception almost 30 years ago, and finally bringing home the George Noon Cup two years in a row is a truly proud moment for Turks and Caicos golf.”

Clean Sweep for Team TCI

The team’s success was based on strong and determined performances in every flight and category.

The Turks and Caicos men’s team secured the Robert Grell Trophy, while the ladies claimed the Jodi Munn Barrow Trophy.

This clean sweep across all team divisions highlights the growing depth and talent within the TCI Golf Association membership.

The “Classic”organized by the Caribbean Golf Association, brings together golfers from the twelve membercountries of the CGA. The Caribbean Classic is an individual and team event, competed for by teams of unlimited number of players from each participating member country, playing eighteen holes of golf each , over 3 days.

Team Turks and Caicos amassed the most points overall and won the George Noon Cup last year, for the first time in 27 years of competing at this event. To repeat as champs is a proud moment for TCI sports in general and for TCI Golf specifically.

Individual Accolades Abound

Beyond the team triumphs, individual golfers from TCI shone brightly. Female players, namely Wendy Ayer, Christine Dickenson, Tazmaraa Gowans, and Andrea Todd, all secured podium finishes in their respective divisions

The men’s side also saw impressive performances from Justin Simons, Mark Fulford, Arthur Lightbourne, Mervin Cox, and Simon Dobbs. Their individual excellence contributed significantly to the overall team victory.

Looking Ahead: Building on Success

TCI Director of Sports Jarrett Forbes is optimistic about the future. “This win exemplifies the immense potential of golf in the Turks and Caicos,” he stated. “We encourage young islanders to take up this fantastic sport.”

Head Golf Professional at Royal Turks and Caicos Golf Club, Sean Wilson, echoed the sentiment. “This is a monumental achievement for TCI golf,” he said. “Bringing home trophies in all three divisions is a testament to the hard work and dedication of the TCIGA and its players.”

The Caribbean Classic second victory creates a new legacy for golf in the Turks and Caicos Islands.

The TCIGA is administrated by a golf-loving volunteer executive comprised of Fraser Dods, Mark Fulford (VP), Denise Douglas (Secretary), Paul Murray (Treasurer), Andrea Todd and Roberto Stipa.Through their collective efforts, and the growing participation of TCI golfers, the future looks bright for this sport in the region.

The Caribbean Classic is one of the highlights of the Caribbean Golf calendar. Organized by the Caribbean Golf Association, it allows participation of amateurs from 12 countries, including the Turks and Caicos, Puerto Rico, Guadalupe, the Bahamas, Jamaica, Trinidad and Tobago, Dominican Republic, Barbados, the Cayman Islands, Martinique, St Lucia, and USVI.”

 

 

 

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GRACE BAY BEACH RANKED AMONG TOP BEACHES IN THE WORLD’S 50 BEST BEACHES

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PROVIDENCIALES, TURKS AND CAICOS ISLANDS (May 3rd, 2024) The Turks and Caicos Islands’ Grace Bay Beach has once again been recognised among the top beaches in the world.

The World’s 50 Best Beaches has listed Grace Bay Beach among the top beaches in the world.

Grace Bay Beach, located on the island of Providenciales was listed at number 17 on the annual list.

The World’s 50 Best Beaches list, sponsored by Banana Boat, is a collaboration with over 1,000 of the world’s leading travel influencers and professionals.

The World’s 50 Best Beaches 2024 is a reflection of the opinions and experiences of top travel influencers and professionals around the world. The beaches were ranked according to eight important criteria: unique characteristics, wildlife, untouched, soundtrack of nature, easy to enter the water, often calm water, not too crowded and frequency of idyllic conditions.

Grace Bay Beach also featured among the top 20 in the 2023 World’s 50 Best Beaches list.

This is the latest accolade for Grace Bay Beach this year. Known for its powdery white sand and breathtakingly turquoise blue water, the famous beach was adjudged the number one Caribbean beach in February in Tripadvisor’s® Travelers’ Choice® Awards and Best of the Best for 2024, ranking number five among the Top 25 Best of the Best Beaches in the world.

In January 2024, Grace Bay was recognised as the #9 Best Beach in the Caribbean in the 10Best Reader’s Choice with Bambarra Beach in Middle Caicos ranked at #2.

Minister of Tourism, the Honourable Josephine Connolly said she is proud of the continued recognition of the leading beach in the Turks and Caicos Islands.

“As a destination that prioritises sustainable development and environmental preservation, the fact that Grace Bay Beach features consistently as one of the top beaches in the world stands as a testament to our commitment to stay “Beautiful by Nature”. I urge visitors to come to the Turks and Caicos Islands to experience this and many other of our beautiful beaches across the Turks and Caicos Islands,” said the Minister.

Tine Holst, Co-Founder of The World’s 50 Best Beaches, said the list is meant to inspire travellers.

She said: “Our 2024 list is a reflection of the countless days spent by our judges, Beach Ambassadors and World’s 50 Best team discovering beaches around the world. The list will help inspire travelers to leave the beaten path behind and enjoy the most stunning and relaxing beaches on earth”.

Read World’s 50 Best Beaches description of Grace Bay Beach here.

 

About the Turks and Caicos Islands

The Turks and Caicos Islands is made up of two groups of islands in the Lucayan Archipelago: The larger Caicos Islands and the smaller Turks Islands, thus the name. It is home to the best beaches in the world with majestic white sand and crystal-clear turquoise waters. Each island and cay are a destination of its own. Providenciales is home to world-renowned Grace Bay Beach, luxury hotels, resorts, villas, spas and restaurants. Grand Turk is ‘home away from home’ for our cruise passengers, and our sister islands are the gateway to nature, exploration, and culture. Considered the world’s best-kept secret, TCI is an effortless escape – with an ease of connectivity through direct flights from major cities in the United States, Canada, and the United Kingdom.

 

CONTACT: Laura Dowrich  Email: ldowrich@myexperiencetci.com

 

 

 

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