#Jamaica, October 19, 2017 – Kingston – The Jamaica Cultural Development Commission (JCDC) has launched its Citizen’s Charter, which outlines the strategies to improve customer service at the entity. This is in keeping with the requirements under the Public Sector Modernization Programme, which is aimed at strengthening service delivery across Government.
Ministries, agencies and departments are being encouraged to establish citizen’s charters and customer service improvement plans and teams. The work is being spearheaded by the Public Sector Modernization Division (PSMD) in the Office of the Cabinet.
Acting Executive Director of the JCDC, Orville Hill, told JIS News that the Commission had been working with the PSMD for the past two months.
“We outlined a charter concept indicating some of the areas that we will be working on, and we have shared that with the (Office) of the Cabinet. They have accepted and so we have signed a document indicating all the areas,” he said.
Mr. Hill said the process of improving service delivery will involve “outreach, conversation and training programmes” with all staff to ensure that everyone is on board and prepared and properly oriented in terms of the service to be provided.
He noted that while there have been no major complaints about the quality of service offered at the entity, “there are areas that we can improve on as to how we interact and how we communicate with our various public, and so we are seeking to get some of those improvements”.
“Over time, we are hoping to clearly demonstrate improvement in how we serve our Jamaican people,” he added.
Meanwhile, Mr. Hill said the JCDC plans to set up an awards programme to recognise persons, especially volunteers, who have worked with the entity during festival and cultural activities.
“The success of our programmes relies heavily on the support from our volunteer groups throughout the different parishes, and those persons ought to be recognized,” he noted.