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TCI Hospital PSA’s receive Special Customer Service Training from respected Community Figure

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Turks and Caicos, May 22, 2017 – ProvidencialesPatient Service Assistants at TCI Hospital are receiving special courses from a leading local trainer in the hospitality sector on the knowledge, skills, and competencies required to strengthen customer service and increase patient satisfaction.   The first session was held on Saturday, May 6th and additional sessions are underway.

Popular hospitality sector figure, Blythe Clare was ideally selected due to her expansive track record in the fields of education and customer service training with public and private organizations.   Healthcare delivery, similar to tourism, is a service-centered industry and patients expect to be treated with compassion and sensitivity during their most vulnerable moments.

Customer service in a medical setting has a unique set of challenges.    Some of these challenges were thrashed out during the course.    PSA’s are an essential component to patient satisfaction and these frontline employees are often the first point of engagement for persons in need of healthcare services, and bear the responsibility of shaping first impressions. 

Patient satisfaction surveys continuously reveal that attitudes, manners and amenities encountered during patient experiences at medical facilities are equally important as treatment processes.    Therefore, health care management teams at TCI Hospital are reemphasizing that health care, from the patient’s perspective, are as much consumer focused as other service industries and should be delivered with the same regard.   Customer Service Training is also facilitated by the Education Department at TCI Hospital as part of mandatory training for all employees, year-round. 

Commenting on the special courses facilitated by Ms. Blythe Clare, Chief of Medical Services, Dr. Denise Braithwaite-Tennant said:

“Effective customer service optimizes the patient experience and reduces their anxiety about the unknown.   One of the simplest, least complicated, yet often overlooked aspects of delivering health care is practicing good customer service skills.   How we communicate with our patients from the first point of contact and even after they have left the hospital is an important part of the continuum of care.   Patient satisfaction survey results internationally support the importance of effective customer service in health care on patient engagement and satisfaction. 

TCI Hospital – InterHealth Canada (TCI) Ltd is committed to a great patient experience and to this end, we have begun to strategically supplement our existing customer service training program with support from recognized local leaders in training.   It was during the TCI Care workshop where we were attendees, Ms. Blythe Clare offered us her training services and we were delighted for the opportunity for partnership.    We are thankful for Ms. Clare for her comprehensive, energetic, interactive and contextual training that was well received by our Patient Services team.”

Press Release: interHealthCanada

#psareceivecustomerservicetraining

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Bahamas News

Royal Bahamas Police Force – ARRAIGNMENT NOTICE

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The Bahamas, August 27, 2026 – The Royal Bahamas Police Force wishes to inform members of the public that several individuals are scheduled to appear before the Magistrate’s Court on Thursday, 27th August 2026, at 12:00 noon.

The individuals and charges are as follows:

An 18-year-old female is scheduled to be arraigned on the following charges:

Three (3) counts of Murder
Three (3) counts of Attempted Murder
Three (3) counts of Possession of a Firearm with Intent to Endanger Life
Three (3) counts of Possession of an Unlicensed Firearm
Two (2) counts of Possession of Ammunition
Armed Robbery
Abetment to Armed Robbery
Stealing
Receiving

The charges stem from three separate shooting incidents and an armed robbery that occurred on Friday, 21st August 2026, and Saturday, 22nd August 2026.

The first shooting occurred in the area of Soldier Road and Baillou Hill Road, resulting in the death of a 51-year-old male.

The second shooting occurred in the area of Joe Farrington Road, resulting in the death of a 52-year-old male.

The third shooting occurred in the area of Gladstone Road, resulting in the death of a 36-year-old male.

The armed robbery occurred at a business establishment in the area of Carmichael Road and Baillou Hill Road.

A 21-year-old male is scheduled to be arraigned on one charge of:

  • Murder

The charge stems from a shooting incident that occurred on Tuesday, 21st July 2026, in the area of Samson Street, Nassau Village, which resulted in the death of a 28-year-old male.

A 32-year-old male is scheduled to be arraigned on the following charges:

  • Murder
  • Attempted Murder

These charges stem from a shooting incident that occurred on Wednesday, 24th December 2025, in the area of Graham Drive, Yellow Elder, which resulted in the death of a 25-year-old male.

 

RBPF, PACD

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Saunders Tells Caribbean Media: Be Seen, Be Heard – But What About TCI

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by Deandrea Hamilton | Editor

 

PROVIDENCIALES, TCI — In a country where government press conferences are virtually non-existent, ministers are often difficult for journalists to access and regular broadcast television news has disappeared, TCI Innovation, Technology and Energy Minister E. Jay Saunders has challenged Caribbean media to become “impossible to ignore.”

Speaking at the Caribbean Broadcasting Union gathering, Saunders argued that the Caribbean does not have a relevance problem but a “discoverability and positioning problem.”

Discoverability is precisely the issue in Saunders’ home country. Even Government’s own attempts at video news broadcasting have struggled against the realities of consistently producing a daily, weekly or even monthly newscast.

The difficulties confronting TCI media extend well beyond algorithms: limited advertising revenue, underfunding, shortages of trained professionals and insufficient human capacity leave newsrooms struggling for both staff and stamina.

Then there is the reality of operating in one of the region’s smallest societies. Politicians, journalists, advertisers, businesses and the subjects of stories often exist within the same tight economic and social circles. A controversial report that might create a ripple elsewhere can produce a tsunami in TCI, intensifying concerns among journalists about commercial and professional victimisation.

Saunders believes AI can help.

He urged Caribbean media to use the technology to transform one original story into television, radio, web, podcast, social and translated content without multiplying newsroom workload.

He also wants regional journalism structured so AI systems can find, understand and trust Caribbean sources, moving media beyond traditional SEO into Answer Engine Optimisation.

His ultimate message was emphatic: “Use AI not to make Caribbean media more artificial — but to make Caribbean voices more visible.”

For Turks and Caicos media, however, becoming visible may require more than technology. It requires an environment in which journalism can survive.

That last sentence is where I think we land the plane. It acknowledges that EJ actually has some us

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Bahamas News

Bahama Brass Band Invitation Sparks Heritage Debate Ahead of TCI Constitutional Holiday

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Turks and Caicos, August 20, 2026 – The planned participation of the Bahama Brass Band in the Turks and Caicos Islands’ inaugural Constitutional Holiday celebrations on August 30 has sparked public debate over culture, heritage and the historical contributions of Turks and Caicos Islanders abroad.

Organizers defended the invitation, saying the band’s inclusion is intended to highlight the deep historical ties between the two countries and honor Turks and Caicos men who helped establish and develop the institution in Grand Bahama.

According to the organizers, the Bahama Brass Band began in 1955 in Pine Ridge, Freeport, with Turks and Caicos Islanders, including the late Deacon Reuben Hall Sr. of Middle Caicos and Jenkins Williams and Mervin Hendfield of North Caicos, among those who helped build its foundation. The band eventually grew to more than 50 men.

The organizers also pointed to the participation of Turks and Caicos men in The Bahamas’ Independence celebrations on July 10, 1973, arguing that their contributions became part of Bahamian history while maintaining strong connections to their homeland.

Supporters say bringing the band home represents an opportunity to honor those pioneers, showcase their regional influence and expose younger generations to an important part of Turks and Caicos history.

However, concerns raised publicly described the invitation as potentially disrespectful to local culture and heritage. Organizers acknowledged those concerns, apologizing to anyone who felt overlooked or offended, while maintaining that no disrespect was intended.

The committee said the event should ultimately unite rather than divide, presenting the band’s history as evidence of the reach and resilience of Turks and Caicos heritage.

PHOTO CREDIT: Bahamas Brass Band

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