Providenciales, TCI, October 20, 2016 – The Ministry of Border Control and Employment is pleased to announce the opening of a new Customer Service Center aimed at improving service delivery within the Ministry.
Led by Customer Service Quality Assurance Manager Mr. Emilio Seymour in Providenciales and Customer Service Center Supervisor Ms. Chrishandra Hall in Grand Turk, the unit will serve as a rebranded interface between the Ministry and the general public, and will work towards improving customer service standards in the delivery of work permits, visas, birth and death certificates among various other categories and products within the Ministry.
To add to the current staffing within the Ministry, the unit in addition to the managers, will consist of four Customer Service Clerks and three Telephone Hotline Agents, all focused on improving service delivery.
Following on from the staff’s attendance at various TCIG staff orientation programs, Her Excellency, Deputy Governor Anya Williams and Minister of Border Control Hon. Ricardo Donahue Gardiner along with Permanent Secretary Clara Gardiner, met with the staff to discuss with them the importance of their roles and the new vision and goals for the Ministry of Border Control, Labour and Employment.
Deputy Governor Anya Williams commented that, “As the Ministry of Border Control, Labour and Employment has the largest customer service interface between the government and the general public it is imperative that we work to improve service delivery in that ministry so that we are able to more efficiently provide services to the general public. To do so we are committed to not only providing additional staffing, but also to bolstering training and to streamlining the operating procedures within the ministry and its departments which would help to eradicate many of the general concerns and complaints currently raised by the general public.”
The Minister of Border Control and Employment noted that, “The Ministry of Border Control has a very important role to play in all facets of life in the Turks and Caicos Islands and is central to building and supporting the existence of a strong economy. I have every confidence that with a commitment to improving customer experience and the provision of new equipment, resources and technology, the opinion of the service provided by my Ministry will get better.”
Permanent Secretary, Clara Gardiner echoed her delight in having new staff to assist with implementing much needed change in our Ministry. She added that that there is already notable signs of improvement since the new team was recruited and encouraged the team to remain dedicated to ethos of constant improvement.
In recent weeks the Ministry has launched a new website which provides a wealth of information and application forms which is aimed at empowering customers and reducing reliance on staff. Other initiatives are currently in progress which will result in enhancing customer satisfaction within the coming weeks.