Providenciales, TCI, October 20, 2016 – The Ministry of Border Control and Employment is pleased to announce the opening of a new Customer Service Center aimed at improving service delivery within the Ministry.
Led by Customer Service Quality Assurance Manager Mr. Emilio Seymour in Providenciales and Customer Service Center Supervisor Ms. Chrishandra Hall in Grand Turk, the unit will serve as a rebranded interface between the Ministry and the general public, and will work towards improving customer service standards in the delivery of work permits, visas, birth and death certificates among various other categories and products within the Ministry.
To add to the current staffing within the Ministry, the unit in addition to the managers, will consist of four Customer Service Clerks and three Telephone Hotline Agents, all focused on improving service delivery.
Following on from the staff’s attendance at various TCIG staff orientation programs, Her Excellency, Deputy Governor Anya Williams and Minister of Border Control Hon. Ricardo Donahue Gardiner along with Permanent Secretary Clara Gardiner, met with the staff to discuss with them the importance of their roles and the new vision and goals for the Ministry of Border Control, Labour and Employment.
Deputy Governor Anya Williams commented that, “As the Ministry of Border Control, Labour and Employment has the largest customer service interface between the government and the general public it is imperative that we work to improve service delivery in that ministry so that we are able to more efficiently provide services to the general public. To do so we are committed to not only providing additional staffing, but also to bolstering training and to streamlining the operating procedures within the ministry and its departments which would help to eradicate many of the general concerns and complaints currently raised by the general public.”
The Minister of Border Control and Employment noted that, “The Ministry of Border Control has a very important role to play in all facets of life in the Turks and Caicos Islands and is central to building and supporting the existence of a strong economy. I have every confidence that with a commitment to improving customer experience and the provision of new equipment, resources and technology, the opinion of the service provided by my Ministry will get better.”
Permanent Secretary, Clara Gardiner echoed her delight in having new staff to assist with implementing much needed change in our Ministry. She added that that there is already notable signs of improvement since the new team was recruited and encouraged the team to remain dedicated to ethos of constant improvement.
In recent weeks the Ministry has launched a new website which provides a wealth of information and application forms which is aimed at empowering customers and reducing reliance on staff. Other initiatives are currently in progress which will result in enhancing customer satisfaction within the coming weeks.
Brave presentation in defence of Bahamas’ financial services reputation by PM Davis
By Sherrica Thompson
#TheBahamas, October 1, 2022 – Prime Minister of the Bahamas Phillip ‘Brave’ Davis is again calling for equality in the financial services sector and for the United Nations to leverage its universal jurisdiction for greater oversight of global anti-money laundering de-risking and tax cooperation matters.
In addressing the United Nations General Assembly on Saturday, September 24, Prime Minister Davis said the Bahamas is one of the best-regulated countries in the world, yet it has been under attack by international bodies and placed on the Organisation for Economic Co-operation and Development (OECD) blacklist while transgressions in the developed world are ignored.
He questioned why this was the case and highlighted some disparities in the financial sector.
“Why is it that European states that operate frameworks akin to that of high-risk or blacklisted countries, are not even eligible for inclusion on these lists? Why are all the countries targeted – all of them – small and vulnerable, and former colonies of European states? We find it astounding that the $2-$3 trillion dollars which is estimated to be laundered each year through the developed countries, are never flagged as causes for concern,” articulated Phillip Davis, addressing the 77th session in New York.
Prime Minister Davis further noted that there are elements of racism in the decision-making when it comes to regulating black-governed countries in the financial services sector. He also declared that black-governed countries matter as well.
And yet my country, which is widely recognized as one of the best-regulated countries in the world, and other countries like The Bahamas, are singled-out for such reputational attacks? The robust regulatory regimes of our Central Bank, Securities Commission, and Insurance Commission, are chastised on minor details of technical process, while much bigger transgressions in the developed world are ignored.
The evidence is mounting, that the considerations behind these decisions have less to do with compliance, and more to do with darker issues of pre-judged, discriminatory perceptions. Black-governed countries also matter.”
Davis also highlighted the need for reforms that apply to all in the global financial system.
“Mr. President: We support the call for reforms in the global financial system to make it more relevant to the needs of today. But those reforms need ambition. They need to go beyond the incremental. And they need to apply to all. For example, the community of international financial institutions are in a position to forgive the debt incurred by the economic shutdowns during the COVID-19 pandemic. They should do so.”
Will US President Biden deliver on Climate Change funding?
By Dana Malcolm
#USA, October 1, 2022 – US President Joe Biden has reiterated his promise that low income countries, which are also low carbon emitters will receive increased climate aid from the US to the tune of $11 billion per year.
The President was speaking at the 77th session of the United Nations General Assembly recently where he maintained his administration was working with Congress to get the funds which would ‘help lower-income countries implement their climate goals and ensure a just energy transition.’
The plan was announced in September 2021 and is a reflection of the USA’s part in the 2010 global pledge made by developed countries to give $100 billion annually in climate financing to developing nations each year. Biden has indicated that the plan will be in effect by 2024.
While he stressed at the UN that the need is ‘enormous’ the President is having trouble convincing lawmakers at home. So far the funding which must be approved by Congress has not materialized. The United States Congress is known for having a particularly tight hold on the national purse in regards to climate change funding.
In fact congress dedicated only a little over $1 billion to climate change this year according to Bloomberg. The US also has a history of promising funding for climate change but not delivering on those high priced promises.
Whether this $11 billion will actually get to nations like those in the Caribbean region is yet to be seen.
This year, the General Assembly heard from 190 speakers, including 76 Heads of State, 50 Heads of Government, four Vice-Presidents, five Deputy Prime Ministers, 48 Ministers and seven Heads of Delegations according to General Assembly President Csaba Kőrösi as he summed up the first in-person General Debate since the start of the COVID-19 pandemic.
Hurricane Ian impact on Cayman Islands
By Sherrica Thompson
#Cayman, October 1, 2022 – The Cayman Islands experienced fierce winds and high seas from Hurricane Ian on Monday, as the storm passed offshore, causing little lasting damage.
Some areas on the island experienced flooding as low-lying condo complexes and some residential back roads were inundated with water. Almost 4,000 homes were without power on Monday; however, most had electricity restored by the evening.
There were also no reports of any injuries, deaths, or serious structural damage. The country started its restoration process on Monday afternoon, clearing debris from the roads, surveying the damage and providing support to residents where needed.
“While we have been very fortunate to have been spared the worst of a potentially very serious storm, I’m extremely pleased to have seen the efforts made by the Caymanian public to prepare for ‘the worst, while praying for the best. In this situation, this is simply the safest, most strategic thing to do,” the Premier said
Despite the all-clear being issued on Monday evening, the Ministry of Education announced that government schools will remain closed to students until Wednesday, 28 September.
Meanwhile, in Cuba, authorities have declared emergencies in six areas, with forecasters warning of storm surges on the coast along with flash floods and mudslides.
Tens of thousands of people were told to leave their homes and seek shelter. Cuba could see up to 12 inches of rain from Hurricane Ian.
Hurricane Ian dramatically intensified and is blamed for at least two dozen deaths in Florida; where the storm struck with near category five force winds and a near 20 foot storm surge.
Over 700 rescue operations were activated in Florida in the aftermath of the storm, which is still wreaking havoc in the U.S.
Cayman photo credit: RC Cord
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