Providenciales, TCI, September 22, 2016 – On Thursday, September 22, 2016, FortisTCI notified its customers on Providenciales of an outage as the result of a technical issue at the Leeward Highway generation station. The events in relation to this interruption in service proceeded as follows:
7:53 a.m. – Initial outage occurs affecting several areas throughout Providenciales
8:44 a.m. – In an effort to troubleshoot the cause FortisTCI performs plant shutdown
8:56 a.m. – Service to some areas affected is restored
11:10 a.m. – Engineering team isolates problem
11:28 a.m. – Service restoration efforts begin
11:50 a.m. – Service is fully restored to all affected customers
FortisTCI thanks its technical operations staff for conducting troubleshooting and recovery efforts as quickly as possible, and its supporting customer service staff. FortisTCI also wishes to thank its customers for their patience throughout the restoration period.
If you are still experiencing an interruption in service, please contact our friendly customer service representatives at 649-946-4313 or visit us online at www.fortistci.com as you may be experiencing a separate issue.