In an effort to remain on top of the telecommunication market; Flow is not slowing down they say and reports on another innovation. An upgraded state of the art Interactive Voice Response System (IVR) is the latest improvement giving customers the opportunity to experience self-service options 24 hours a day, seven days per week.
Flow TCI reported that customers here will have automatic access to their accounts so that they are able to get bill balances, view the last payment made, see the current payment due date, and customers can even pay cable TV and broadband bills.
The IVR facilitates instant credit card payments.
Since the start of the month, the service is fully managed from Jamaica. Alvin Stokes, Senior Vice President of Customer Experience said he feels the progress being made by the company is leading in a measured step on Flow’s journey towards becoming the number one service provider across the region.