Connect with us

Bahamas News

BAHAMAS: GBPA’s CCEI Program Supporting Growth for ICT/BPO Sector

Published

on

#Freeport, GB, September 17, 2018 – Bahamas – As Grand Bahama students head back to school, high school seniors will have more and new options to prepare themselves for the workplace, within the island’s growing Business Process Outsourcing (BPO) sector. Although Grand Bahama is a new and small player within this multi-billion-dollar industry; executives at The Grand Bahama Port Authority, Limited (GBPA), say that Freeport is ready to capture a greater share of the consistent growth and investments occurring within this burgeoning sector.

A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI), and to-date more than 1000 students have completed the program. Whilst it was initially intended to serve the newly established ICT industry; skills gained have allowed graduates to easily assimilate into any professional environment.

GBPA president, Ian Rolle explains “We’re very pleased with the results of the CCEI program thus far, and appreciate its focus on equipping graduates with meaningful skills that are essential in building this high growth sector.  By virtue of the recent branding of Grand Bahama, as the nation’s Tech Hub, prospective companies will have natural expectations regarding our offerings and basic amenities, such as existing infrastructure (both hard and soft), and developed human capital with key skillsets to support this claim. If Grand Bahama is to be competitive, it must strive to become best in class in all of these areas.  The CCEI initiative was a deliberate effort to address the key issue of skills development, and help to position Grand Bahama as an attractive location for nearshore operations,” Rolle added.

Students going into the CCEI program can expect more Marketing and e-Commerce related courses including, E-Commerce – Intro. to Internet Marketing Strategies for Businesses; Diploma in E-Business and Social Media Strategy for Small Businesses.  These will complement existing diploma courses in Customer Service, Introduction to Sales Management and Leadership Skills in Business.

Recent statistics released by the Site Selection Group for 2017, highlighted an increase of nearly 16,500 jobs in the Call Center industry for Latin America and the Caribbean region.  Jamaica and Costa Rica accounted for the lion’s share of that increase.  Leading activities included BPO Services, Financial Services, and Telecommunications, followed by Retail Services.

Sr. Manager of Business Development for GBPA and Invest Grand Bahama, Derek Newbold, explained that Freeport has seen year on year growth within the BPO sector since GBPA attracted the nation’s 1st stand-alone operator 3 years ago.

“Freeport continues to experience steady growth across the BPO sector. We expect this trend to continue as more global companies look to set-up nearshore operations,” Newbold stated.  “Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth.”

“For many third-party players the need for referenceability is key, in order to validate that a delivery point has what it takes to perform front-office BPO functions.  In the case of Grand Bahama, these providers come in the form of itelBPO and the newly launched GIBC Digital.

The number of locations for delivery of English-language services has never been as varied as it is today.  Jurisdictions offer prospective investors different attributes, and in the case of Grand Bahama the focus is clearly on quality.  Grand Bahama provides stability, investor support and accessibility, alongside a pragmatic focus that we have placed on developing and growing the ICT Sector.  It is likely that as providers and their clients look for locations from which value-add services can be delivered, this jurisdiction will gain more prominence in the global outsourcing discussion.,” Newbold concluded.

 

Release: GBPA

Photo Captions:

Header: A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI). To-date more than 1000 students have successfully completed the program. Pictured are BMES students, who were the first to access the online learning platform; they continue to produce some of the most outstanding students with exceptional score ratings.

Insert: Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth. Image: itelbpo headquarters Montego Bay, Jamaica.

 

 

 

Continue Reading

Bahamas News

Sister Province/Island Relationship Agreement Signed between Grand Bahama Island and Hunan Province

Published

on

By LLONELLA GILBERT
Bahamas Information Services


NASSAU, The Bahamas — A significant milestone was made in the development of bilateral relations between the Governments of The Bahamas and the People’s Republic of China by the signing of the Sister Province/Island Relationship Agreement between Grand Bahama Island and Hunan Province.

The signing took place at the Ministry of Foreign Affairs on Tuesday, April 23, 2024.  The Hon. Ginger Moxey, Minister for Grand Bahama; the Hon. Dr. Michael Darville, Minister of Health and Wellness; Kingsley Smith, Parliamentary Secretary in the Ministry for Grand Bahama and Joel Lewis, Permanent Secretary in the Ministry for Grand Bahama represented The Bahamas at the signing.

His Excellency Mao Weiming, Governor of Hunan Provincial People’s Government; Qu Hai, Secretary General of Hunan Provincial People’s Government; Cui Wei, Charge d’Affaires, Embassy of the People’s Republic of China; and Yang Peiran, Interpreter represented the People’s Republic of China.

Minister Moxey explained that in February 2022, she and the former Chinese Ambassador to The Bahamas, Her Excellency Dai Qingli began discussion on the establishment of a province-island relationship between Hunan Province and Grand Bahama Island because of their “immense synergy”.

“Hunan has a vibrant creative industry and its capital city, Changsha is known as the entertainment capital of China, whilst Grand Bahama is poised to become the home of entertainment in ‘Our Bluepoint for Change’.”

She said Hunan Province boasts 11 industrial sectors and Grand Bahama is the industrial capital of The Bahamas.  Further, innovation driven development has been a new driving force for Hunan, while Grand Bahama is poised to become the home of innovation for The Bahamas.

Minister Moxey said she is confident that an exchange of knowledge, ideas and culture will happen between the residents of Hunan Province and Grand Bahama.

“There is potential for robust trade in various sectors, opportunities for tourism promotion and intercultural appreciation, exchanges to support performing arts programs on our island, foster growth within the Orange Economy, and tap into China’s innovation, technology and vast expertise.”

She said that the formal signing aligns with the mission of Sister Cities International, which is to promote peace through mutual respect, understanding and cooperation, one community at a time.

The Minister said, “Through collaborative programs and initiatives, this connection will support the government’s vision to diversity Grand Bahama’s economy to become the Home of Maritime and Logistics, Home of Events and Entertainment and Home of Innovation.”

She noted that in addition to signing the agreement, she looks forward to Grand Bahama residents benefitting from the signing of the Cooperation Memorandum of Understanding between Central South University and University of The Bahamas (UB), which will expand educational and technical cooperation between the two universities.  The northern campus of UB is located in Grand Bahama.

His Excellency Mao Weiming said although geographically far apart, China and The Bahamas are friends with mutual respect and understanding as well as sincerity.

He explained that 27 years ago, both countries established diplomatic relations and China and The Bahamas have deepened their cooperation, strengthened their friendship and carried out many activities in the field of economy, trade and people-to-people exchange.

His Excellency recalled that in August 2022, he and Prime Minister and the Minister of Finance the Hon. Philip Davis had a video conference where they both reached a consensus to cooperate in order to usher a new chapter in the relationship between Hunan and The Bahamas.

“Today, we are here to sign a sister-to-sister relationship between Hunan and Grand Bahama.  It is [a] concrete move to implement our consensus reached before and also to embark on a new journey of friendly exchanges.”

He added, “By establishing the relationship of sister cities, I believe the two sides will develop further in terms of economic and trade cooperation, people to people exchange, as well as friendship, and we will embrace new opportunities and deliver concrete benefits for the two peoples.”

He explained that Hunan, which is the home town of Chairman Mao, the founder of the People’s Republic of China, has developed very advanced industries of manufacturing, agriculture, education, culture as well as tourism.

His Excellency said he believes that Hunan and Grand Bahama enjoy very broad room for cooperation.

He said, “More efforts should be made to conduct cooperation in the fields of agriculture, tourism, culture, education and the film industry so as to realize a connectivity between our two sides in terms of logistics and the platform cooperation; so as to deliver concrete benefits for the people and to make our due contribution to the bilateral relationship between China and The Bahamas.”

 

PHOTO CAPTION

A significant milestone was made in the development of bilateral relations between the Governments of The Bahamas and the People’s Republic of China by the signing of the Sister Province/Island Relationship Agreement between Grand Bahama Island and Hunan Province.  The signing took place at the Ministry of Foreign Affairs on Tuesday, April 23, 2024.  Shown from left: Qu Hai, Secretary General of Hunan Provincial People’s Government; Cui Wei, Charge d’Affaires, Embassy of the People’s Republic of China; Yang Peiran, Interpreter H.E. Mao Weiming, Governor of Hunan Provincial People’s Government; the Hon. Ginger Moxey, Minister for Grand Bahama; the Hon. Dr. Michael Darville, Minister of Health and Wellness; Kingsley Smith, Parliamentary Secretary in the Ministry for Grand Bahama and Joel Lewis, Permanent Secretary in the Ministry for Grand Bahama.

(BIS Photos/Anthon Thompson)

Continue Reading

Bahamas News

Nassau Cruise Port Donates Nearly $2 Million Towards Food Security  

Published

on

 

Nassau, Bahamas: The Nassau Cruise Port has donated $1.95 million towards projects that will assist the Ministry of Agriculture and Marine Resources in its aim to increase food security for The Bahamas.

The donation officially occurred at the Ministry’s offices recently, where Minister of Agriculture and Marine Resources Hon. Jomo Campbell, Minister of Labour Hon. Pia Glover-Rolle, Permanent Secretary Neil Campbell and Nassau Cruise Port CEO Mike Maura listened to a number of presentations including one for a poultry programme for schools, a chicken broiler production programme, the redevelopment of the Blue Hill Road Farmers Market and an Authentic Bahamian Cultural Concept Store,

Mr. Maura said he was impressed by the presentations.

“I had the privilege to listen to the presentations  and review presentations that touched on food security and the need for us to be self-sufficient, which as a Bahamian I support completely. At the Nassau Cruise Port, we get excited about the prospects of offering more authentic food to the millions of visitors that we have each year,” he said.

“And then, in addition to that, we had presentations around the further development of our artisans, which is so important to us as well.  The guests visiting our shores are looking for something that really touches The Bahamas and can’t be found somewhere else. The Nassau Cruise Port has made a pledge to BAIC and its affiliates. We will be supporting the projects that were presented and we can’t wait to get started.”

Minister Glover-Rolle, who is also the Member of Parliament for Golden Gates, hailed Nassau Cruise Port as a “great community partner.”

“Thank you for the opportunity to not only present but agreeing to participate. Our Minister of Agriculture has a goal of reducing food imports by 25 percent by the year 2025 and our project in the Golden Gates Community speaks to that,” she said.

“We have a number of backyard farmers, farmers and fishers in our community in Golden Gates. Being able to use the Blue Hill Road Farmers Market, which is going to be dubbed the ‘Fish Fry of the South,’ as a hub for food security but also a hub where artisans and handicraft persons can come and sell their wares is wonderful. So, we are happy that you have agreed to partner with us and we look forward to a partnership and we hope to welcome some of your visitors when this amazing renovation is done.”

Minister Campbell also lauded the Nassau Cruise Port for its efforts.

“I would like to say thank you to the presenters for the presentations that are several steps in the right direction for our country, to Mr. Maura and his board at the Nassau Cruise Port and I would like to say thanks to God for this partnership and bringing us all together as we move forward, upward, together in building a better, brighter, future for The Bahamas,” he said.

 

Continue Reading

Bahamas News

Royal Caribbean Club in The Bahamas started after delays

Published

on

Rashaed Esson

Staff Writer

#TheBahamas#RoyalCaribbean, April 23, 2024- After being delayed following its announcement in 2020, Royal Caribbean’s new 17 acre Royal Beach Club on Paradise Island in Nassau, Bahamas, is now in the works and is scheduled to be ready for 2025, according to reports. A groundbreaking ceremony was held on Monday April 22, signifying the start of construction in the next few months. This project is huge for The Bahamas as it’s a first of kind for the nation, with a unique public private partnership allowing Bahamians to hold up to 49 percent in equity.

 

Continue Reading

FIND US ON FACEBOOK

TRENDING