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Airport Congestion slammed by Residents who say Authorities must do better

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By Deandrea Hamilton

Editor

 

#TurksandCaicos, March 21, 2022 – The overwhelming feeling is the TCI Airports Authority must figure out a way to end the miserable time residents and visitors spend trying to enter and exit the Turks and Caicos Islands.  The destination cannot wait on a brand new airport, it needs mitigation now.

Residents, speaking to our news organization were appalled by the video which gave visual confirmation to the frustrating lines, lengthy wait times and uncomfortable conditions at the Providenciales International Airport (PLS) and their concern was not just for the guests who visit but also for residents.

“For a high end destination, our airport is sure pop down!  They really need to get it together,” said a resident who was on Saturday trying to take a flight out of Providenciales.

“I’m here and the Airport and I think only hell hotter than here,” she said about the temperature, which at the time was a real feel of 86°F.

One frequent traveler and resident of Provo said, at this stage, she just avoids the flying on weekends adding that the consistent waits and lines are bound to have a negative impact on tourism.

“Coming to Provo is also horrible.  They kept us on the plane for 25 minutes, letting groups of 20 out at a time.  As a tourist, I would rethink my next visit.”

She also questioned the previous expansion, which she believes was an expensive failure.

“Not sure why the airport is like that after all that money they spent on it a few  years ago.  Someone was sleeping at the wheel.  They need to take a page out of The Bahamas airport plans.  Bahamas has loads of visitors and you never see this mess.

I refuse to travel on weekends.”

In 2010, a three phased expansion of the PLS was announced.  It did open up the arrivals terminal and boost the count on restrooms.  It also lengthened the runway and created a new parking apron.  What it did not do was adequately address the limited space at the facility.

About the lines, which extended to outside of the terminal area, there were these labels:

“Ridiculous!” and “Horrendous!”

The TCIAA informed in a statement on Saturday night that with over 4000 travellers, 27 flights and several flight delays it was difficult mitigating the overwhelming circumstances which led to hundreds of passengers being  crammed into the arrivals area, and spilling out into the ground transportation parking lot as they queued up to check in and pass the security check point.

The exhaustion and frustration was palpable.  Staff also looked worn out.  It is said this is what has been happening every weekend.

Services one expects to be available or operable at an airport are not.

“Can you believe you go through all of this and no internet?  Only in the café.”

To the Turks and Caicos Islands Airports Authority statement on the unprecedented congestion, there was this reaction:

“I thank you for your proactive approach, but we have to do better, keeping the passengers on the aircraft leads to ramp congestion, a terrible arrival experience and it delays every departure.

It also leads to the over congestion in the departure area plus the air condition unit is unable to support the passenger numbers.”

A most compelling statement came from an air industry professional who said, “If this is not considered a real emergency, I don’t know what is. It’s total chaos and we’re risking our reputation. How much longer will our top end clients put up with this? Or will they choose next time to go somewhere with a better airport?”

The TCIAA said it is working with stakeholders on ways to alleviate the problems, however, there was no naming of those partners and no announcement about what will be done to improve conditions at the PLS on weekends.

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Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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