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Orange Alert! NIB activates business continuity plan to protect most vulnerable from COVID-19

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#Nassau, The Bahamas – March 19 – 2020 —- The National Insurance Board (NIB) has activated its Business Continuity Plan (BCP) to address potential business disruptions, which may come as a result of COVID-19. NIB has been in contact with the National Coordinating Committee to ensure that the necessary actions are consistent with the national response.

From Bahamas Ministry of Health

NIB’s BCP is at the Orange Alert stage which concentrates on streamlining processes to protect the most vulnerable customers, such as the elderly, and to limit risks to staff. These changes will ensure that critical services continue to be provided, while ensuring the safety and health of our staff and customers. These measures are in addition to actions already taken to promote staff awareness and education of COVID-19 and upgrades to hygiene and cleaning regimes.

Suspension of Face-to-Face Verification Face-to-face pension verifications will be suspended until further notice. NIB will not prioritize suspension of benefits due to non-verification. For convenience, the verification form (B.75b) is available on NIB’s website, nib-bahamas.com. Beneficiaries who are able to may submit their completed forms electronically at verification@nib-bahamas.com email or, if possible, make use of drop boxes available at NIB offices.

NIB will also be using other modalities to confirm continuing eligibility as required by Regulation 13(2) of the National Insurance (Benefit and Assistance) Regulations. Additionally, the verification hotline, 502-1556, is available to answer questions.

From Bahamas Ministry of Health

Assignment of Bank Accounts for Benefit Payments While the majority of payments to NIB’s beneficiaries are made via direct deposit to bank and credit union accounts, some claimants have elected to receive their benefits via cheques. The National Insurance Board, as per its Business Continuity Plan, now strongly urges that all persons who receive benefit or assistance payments via cheques complete the Direct Deposit form, found on NIB’s website, to designate a bank or credit union account to facilitate continued payments in the event of a business disruption due to COVID-19. Please ensure that you are providing the full and correct account details (branch and account number) rather than the debit card number.

The completed Direct Deposit Form, together with account details, should be emailed to directdepositform@nib-bahamas.com as the preferred method; however, forms may also be received at Local Offices, where a drop box will be provided. An acknowledgement of your request, will be sent within 72 hours.

Registration for Employer Self Service (ESS) Portal NIB’s cashier services remain open for customers to pay NIB contributions at this time; however, in preparation for a business disruption, employers are urged to sign up for the Employer Self Service portal by emailing your request to ess@nib-bahamas.com and compliance@nibbahamas.com.

An ESS representative will guide you through the employer set-up process. You will be able to submit your contribution statements (C10 forms) and pay online via credit card via the portal. Cheque payments can also be submitted through the NIB cheque drop box or RBC online. Other payment arrangements are being finalized including instructions for wire payments.

Suspension of Face-to-Face Interview for New Claims Submissions NIB Customer Service Departments throughout The Bahamas remain open at this time. However, in our efforts to promote social distancing, claim forms will be collected, but the face-to-face interview that usually accompanies the submission of claims will be suspended until further notice. Customer Service representatives will telephone customers should additional clarifications be necessary. Claims will be acknowledged within 72 hours. Completed claim forms and supporting documents may also be emailed to customerservice@nib-bahamas.com (preferred method).

Temporary Suspension of NIB Smart Card Renewals NIB will temporarily suspend the expiration date for all NIB Smart Cards until further notice and the need for card renewals. NIB has contacted the financial institutions, utilities companies and government agencies which rely heavily on NIB’s Smart Card for identification purposes to advise that with immediate effect, all NIB issued Smart Cards should continue to be considered as valid, irrespective of the expiration date (and without the renewal security decal). These agencies have been provided with a hotline number and email to confirm the validity of any Smart Card presented. NIB advises that the National Insurance number of a person is unique and never changes. NIB further reminds that its Smart Card does not imply legal immigration status in The Bahamas. Proof of immigration status can only be verified by an appropriate immigration card/document.

NIB will continue to issue new Smart Cards for those with lost or stolen cards and first time cardholders for as long as it is practical and medically safe. Any further changes will be advised.

NIB will issue additional operational changes during the Orange Alert stage and encourages customers to visit www.nib-bahamas.com and Facebook for updates.

NIB Alert System – NIB COVID-19 Alert Stages:

ALERT NATIONAL THREAT LEVEL NIB’s RESPONSE

YELLOW COVID-19 threat to The Bahamas is imminent. NIB institutes internal BCP protocols.

ORANGE COVID-19 is confirmed in The Bahamas. NIB’s operations streamlined to protect those most vulnerable to COVID-19 outbreak and to limit risk to staff. Offices are open with amended operations procedures. Details will be available via website, Facebook and public notification systems.

RED COVID-19 warnings issued for businesses requiring them to alter normal operating procedures. Potential office closure with NIB’s core services offered through alternative channels. Details will be available via website, Facebook and public notification systems.

GREEN Outbreak in The Bahamas is deemed to be under control. Offices re-open and business resumes normal operations.

Contact: Tonique Williams | Public Relations Manager | tonique.williams@nib-bahamas.com | 242. 397. 3599

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Bahamas News

Inspired Abroad, Proudly Bahamian

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DEAR EDITOR,

Sometimes the best ideas come from experiences far away from home.

It was while I was living in Europe that I saw how excited people were about England’s iconic double-decker buses. It was a symbol of culture – and visitors looked forward to the ride as an experience in itself rather than just a method of transportation.

That sparked a thought: What if we brought that same excitement to The Bahamas, but made it uniquely Bahamian?

In November 2024, that thought became 2 Storeys Tours. I wanted visitors to see Nassau in a way they had not been able to before. That meant they could come straight off a cruise ship and onto a double-decker to see what makes our country what it is – to see our beautiful waters and to discover what makes us Bahamian.

We wanted to create something memorable, something visitors would associate with their Bahamian vacation, just as people associate double-decker buses with England.

The bus may catch your attention, but The Bahamas is what makes the experience unforgettable.

We also believe tourism should create opportunities for Bahamians.

We started less than five years ago with one very used double decker bus.

Now thanks to cruise ship business, we have quadrupled the size of our little fleet. We now have four shiny new red and blue buses, so we can say Welcome Ashore in style.

Depending on the season, between 70 and 80 percent of our business is cruise-passenger driven. Even during the slower season for hotels, the cruise ships arrive filled with people looking to explore historic Nassau and we are giving them the closest to a bird’s eye view as they can get. And they love it.

Turning an idea into a functioning business has been an exciting journey, but certainly not without challenges. From planning and preparation to finally seeing our buses on the road, the experience has taught us patience, perseverance, and the importance of believing in a vision.

We are proud of how far we’ve come, and even more excited about what lies ahead.

Building partnerships helped us to get to where we are today – building them further will take us to where we can reach tomorrow.

Our ambition is to make 2 Storeys Tours a recognised and trusted name in Bahamian tourism. We want to continue improving our tours, developing new experiences, embracing environmentally responsible tourism, and building meaningful relationships – and eventually take the 2 Storeys Tours experience beyond Nassau to other islands.

Above all, we want to build something that lasts.

Looking back, it’s incredible to think that an observation while living in Europe could lead to a business right here at home.

What began as an idea became a business with a purpose, and we’re only getting started.

Our inspiration came from abroad. Our passion comes from home. And our future is proudly Bahamian.

 

By: KEEVON MAYNARD

President, 2 Storeys Tours

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Bahamas News

Federal Investigation into Florida Turnpike Tragedy that Killed Three Children of Bahamian Mother

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NTSB examining roadside assistance driver’s actions, SUV speed and seat belt use after six people perish in fiery collision

ORLANDO, FLORIDA — October 29, 2026 — Federal investigators have joined the investigation into a horrific Florida Turnpike collision that claimed six lives, including all three children of a Bahamian mother, as questions intensify over what caused the deadly crash.

The United States National Transportation Safety Board (NTSB) has confirmed that it is opening an investigation into the October 23 accident, which occurred around 9:31 p.m. near mile marker 252 in Orange County.

The agency’s involvement brings federal scrutiny to a tragedy that has devastated several families and prompted an extraordinary outpouring of sympathy and disbelief.

Among those killed were siblings Charles Milton, Jakara Milton and Dalvena Green, the three adult children of Marshall Clarke-Milton and her husband, Charles Milton Sr.

The siblings were traveling with three others to Universal Orlando’s Halloween Horror Nights, reportedly on their first trip together.

They never arrived.

FEDERAL INVESTIGATORS EXAMINE WHAT WENT WRONG

The NTSB confirmed to FOX 35 Orlando that its investigation will examine the training and performance of the roadside assistance driver, the actions of the SUV driver, including speed, and whether the occupants were wearing seat belts.

The agency investigates serious transportation accidents to identify safety failures and recommend measures that could prevent similar tragedies.

Its involvement does not establish wrongdoing by either driver.

The Florida Highway Patrol is conducting a separate investigation into the collision.

According to the preliminary police account, a Road Ranger roadside assistance truck had been parked in the highway median before its driver received instructions to assist a disabled box truck on the opposite shoulder.

As the Road Ranger moved across the northbound lanes, it collided with a 2023 Chevrolet Traverse carrying six adults.

Both vehicles left the roadway and caught fire.

All six occupants of the SUV died at the scene. The Road Ranger driver survived with minor injuries.

MOTHER CHALLENGES EARLY ACCOUNT

Witnesses reportedly told investigators that the SUV was traveling at high speed without its headlights illuminated.

However, those observations have not been established as the definitive cause of the collision.

Clarke-Milton has challenged suggestions that her children or their companions were responsible, urging investigators to examine the evidence before reaching conclusions.

She wants investigators to establish the SUV’s actual speed and determine whether its headlights were operating.

The family’s concerns underscore the importance of the continuing investigations, particularly given the movement of the roadside assistance vehicle across active highway lanes.

ALL THREE CHILDREN LOST

For Clarke-Milton, the investigation unfolds against an almost incomprehensible personal tragedy.

She lost all three of her children simultaneously.

In an emotional interview with FOX 35 Orlando, the grieving mother described the terrible feeling that overcame her when she could not reach them.

“My heart sank,” she said, recalling the moment she feared her children were involved.

The siblings were among six people whose lives ended during what should have been an enjoyable evening together.

The other victims included Timothy Williams and Shawn Palmer. A sixth person’s identity had not been publicly confirmed in the latest reports reviewed.

The family’s heartbreak has resonated across The Bahamas and beyond, with expressions of sympathy accompanying calls for answers.

SEARCH FOR ANSWERS CONTINUES

The Florida Highway Patrol has indicated that a crash report is expected within approximately ten days of the accident.

The NTSB’s investigation will examine broader transportation safety concerns, including the operation of roadside assistance vehicles and the circumstances surrounding the collision.

For the grieving families, the findings cannot reverse the tragedy.

But they may establish what happened on that stretch of Florida’s Turnpike and whether anything could have prevented six people from losing their lives.

For one Bahamian mother, the loss is especially devastating.

Three children left for an evening of entertainment. Not one came home.

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Bahamas News

Bahamas Issues Cybersecurity Alert Over Akira Ransomware Threat

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Nassau, The Bahamas, October 22, 2026 — The National Computer Incident Response Team of The Bahamas (CIRT-BS) has issued a cybersecurity advisory warning businesses, government institutions and other organisations about the growing threat posed by Akira ransomware, a cybercriminal operation capable of stealing sensitive information, disrupting networks and demanding ransom payments.

Active since March 2023, Akira operates through a Ransomware-as-a-Service model, with affiliates exploiting weaknesses in computer networks to gain unauthorised access.

Once inside, attackers can steal confidential data, disable recovery systems and encrypt files, preventing organisations from accessing critical information.

Particularly concerning is Akira’s use of double extortion, threatening to publish stolen information unless victims pay. Some attacks involve data theft without encryption.

The October 22 advisory identifies vulnerabilities involving Cisco and SonicWall firewalls, VPN services, Microsoft Remote Desktop Protocol, Veeam backup systems and outdated Windows and Linux operating systems. VMware ESXi and Nutanix AHV environments are also potential targets.

Attackers may exploit unpatched software, stolen login credentials and inadequately secured remote-access applications, including AnyDesk and RustDesk.

Warning signs include unexpected administrator accounts, unusual remote logins, unauthorised software installations, suspicious backup activity, mass file changes and ransom notes.

CIRT-BS recommends immediate security updates, multifactor authentication, restricted remote access, stronger network monitoring and secure backups maintained separately from operational systems.

Organisations should also remove unnecessary internet exposure of remote desktop services, limit administrative privileges and regularly test backup restoration.

The advisory does not identify any confirmed Akira attack against a Bahamian organisation but highlights vulnerabilities that could expose institutions to serious financial and operational disruption.

Cybersecurity incidents can be reported to CIRT-BS at soc@cirt.bs or through its official website.

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