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Hallmark Trust card service suspended by MasterCard, TCI customers worry despite FSC statement

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#Providenciales, November 1, 2018 – Turks and Caicos – Residents will have to wait and see whether or not the TCI Financial Services Commission is able to protect their money from being lost in, what bears eerie resemblance to another failing financial institution for the Turks and Caicos Islands.      

Rampant declines were reported as customers of Hallmark Trust Ltd tried to spend their own money using their payment cards; the declines triggered warnings from those customers on social media.  The warnings were with a singular message: ‘get your money out of Hallmark’.

It sent the weary Turks and Caicos marketplace into a tailspin, most wanting to know if the rumor was true. 

Magnetic Media immediately reached out to Hallmark Trust and was told the operation is not closing and a statement was coming; that was yesterday and we continue to wait on that official comment to the scores of residents who use Hallmark.

Our media house also contacted the Financial Services Commission, which on Wednesday evening issued a statement that does very little to quell fears about what will happen to monies entrusted to Hallmark.

“Financial Services Commission is aware of the disruption and inconvenience to customers caused by the suspension of Hallmark Trust Limited’s card service by MasterCard Limited.  The Commission is working with Hallmark to address the disruption of this service and to ensure the protection of cardholders’ funds.”

Hallmark Trust touts, on its website, being a principal member of MasterCard worldwide, explaining that it issues the Horizon standard, Gold MasterCard and Compass pre-paid card.  While Hallmark points out that it is regulated by the FSC and complies with anti-money laundering and anti-terrorism legislation; residents are far more interested in whether or not they will see their money again.

It is believed a six figure sum is held by Hallmark Trust Ltd in deposits by scores of customers in the Turks and Caicos Islands.  Comments to Magnetic Media have been laced with foreboding, many simply saying: “Here we go again.”

Others talk of their Gold MasterCard being hit with theft, the inability to use their Hallmark issued card at local bank ATMs, their transactions being declined as they tried to pay bills and make purchases, then came the signs at popular Graceway Supermarket stores, which read: 

“We are currently not accepting any money for the Hallmark pre-paid card.  Sorry for the inconvenience.  Please contact office 941-5191.”

Top-ups or depositing money onto the account of a card holder, which allows immediate access to the funds were no longer an option at the grocery store chain. 

The Turks and Caicos Islands consumer, over the past decade, has been through financial and emotional “hell” with trusted institutions collapsing while holding millions of dollars.  From CLICO and British American Financial where pensions and savings were all lost, to the whopper of a closure, TCI Bank, which went down in 2009 with a reported $17.3 million in deposits. 

The financial sector of these islands has also recorded the voluntary closure of International Banking Group, after a two year run from July 2010 to August 2012 and a radical change in the way ScotiaBank is doing business here.  ScotiaBank in September 2018 completed the phasing out of two of its ‘brick and mortar locations’ and now, there is no branch in Grand Turk and only one serving customers in Providenciales.

The Financial Services Commission, in this case, has offered no quick fix which is disconcerting for those who wonder if they have lost everything.  The Commission explained, “Further guidance will be provided to cardholders on this matter in the coming days.”

 

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Crime

Human Trafficking Probe Revealed as Police Warn of Growing Teen Crime Concern

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Deandrea Hamilton | Editor

Turks and Caicos, June 23, 2026 – A police briefing intended to update the public on crime trends in the Turks and Caicos Islands instead exposed what may be one of the most significant criminal investigations currently underway in the country.

When questioned about the June 14 shooting on Bible Street, Police Commissioner Fitz Bailey revealed that the incident stemmed from an anti-human trafficking operation during which 12 women believed to be victims of human trafficking were rescued by law enforcement.

“The officers were engaged in an anti-human trafficking operation… 12 females were rescued or victims of human trafficking were rescued, and they are in our care and that investigation is advanced,” Bailey told reporters.

The revelation stunned many who had linked the Bible Street shooting to other recent violent incidents, including the June 12 murder in Five Cays. However, the Commissioner indicated the confrontation was connected to the anti-human trafficking investigation, though he declined to provide further details due to the sensitive nature of the ongoing case.

More than a week later, authorities continue to maintain that the investigation remains active. Magnetic Media has confirmed with police officials that no arrests have yet been made in connection with the alleged human trafficking operation.

The Commissioner also sounded the alarm over what appears to be an emerging trend involving teenage boys and serious criminal activity. In discussing recent incidents, Bailey suggested that some young offenders are operating within organized criminal networks and warned that law enforcement alone cannot solve the growing problem.

“My experience tells me that once they reach a threshold it is very difficult to bring them back,” Bailey said. “The social agencies will have to get involved. We have to find a way to reach these unattached youth and to engage them and to create that positive reinforcement in their life.”

Despite those concerns, Bailey reported that overall crime in the Turks and Caicos Islands continues to trend sharply downward.

According to police statistics presented at the briefing, murders have fallen from 13 at this point last year to just one in 2026, representing a 92 percent reduction. Attempted murders have fallen by 100 percent, kidnappings by 75 percent, robberies by 34 percent, aggravated burglaries by 22 percent, firearm possession offences by 50 percent and incidents involving the discharge of firearms by 85 percent. Police reported that nearly every major category of serious crime has declined compared to the same period last year.

The lone murder recorded in the Turks and Caicos Islands for 2026 occurred on June 12 in Five Cays. While no arrest has been made in that case, the Commissioner indicated that investigators believe they know who is responsible.

“I am convinced and I am positive that the perpetrator is a teenager,” Bailey stated.

The press conference was held at Police Headquarters in Providenciales.

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Crime

Rape Only Major Crime Category to Increase in Turks and Caicos

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Deandrea Hamilton | Editor

Turks and Caicos, June 23, 2026 – While nearly every major category of serious crime is trending downward in the Turks and Caicos Islands, police statistics reveal one troubling exception: rape.

Speaking during a press conference at Police Headquarters in Providenciales, Police Commissioner Fitz Bailey reported a five percent increase in rape cases compared to the same period last year, making it the only major crime category to record an increase in 2026.

The increase comes as police celebrate dramatic reductions in murders, attempted murders, kidnappings, robberies and firearm-related offences.

However, Bailey cautioned that the statistics surrounding rape cases are often more complex than they initially appear.

Responding to a question from the media, the Commissioner explained that some complainants report rape but later choose not to support police investigations. In other cases, the alleged offender is known to the complainant, creating additional challenges for investigators.

“We have some of those reports where persons make allegations which have not been proven because they will come and say they have been raped, but they do not support an investigation,” Bailey explained.

The Commissioner stressed that police are required to document and investigate all reports made to law enforcement, regardless of whether a complainant later decides not to proceed.

“Once you make a report, we have to record it and we have to fulfil our obligation,” he said.

Bailey also noted that in many reported cases, the alleged perpetrators are individuals known to the complainants.

While acknowledging that some reports may ultimately not result in charges or convictions, the Commissioner emphasized that every allegation must be treated seriously and investigated appropriately.

The figures underscore an ongoing challenge for law enforcement and social service agencies as the Turks and Caicos Islands continues to work toward reducing violence and protecting vulnerable members of the community.

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News

Beaches Turks & Caicos wrapped up another successful Provo Men’s Premier League season  

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos continued its strong commitment to sports development in the Turks and Caicos Islands with its sponsorship of the 2025/2026 Provo Men’s Premier League, a partnership that has significantly elevated the competition for a second consecutive year.

The season, which saw an increase in participating teams and heightened competitiveness across the league, has been widely regarded as one of the most successful in recent years. The top honours were shared between two of the league’s most dominant sides, SWA Sharks FC and Academy Eagles FC, both delivering consistent and high-level performances throughout the campaign.

Turks and Caicos Islands Football Association (TCIFA) Technical Director Dane Ritchie highlighted the critical role Beaches Turks and Caicos played in strengthening the league’s structure and overall quality.

“The sponsorship from Beaches Turks and Caicos for the second year helped tremendously in making the competition a success,” Ritchie said. “This season we were able to have a more structured programme with the inclusion of youth talents coming to the fore, as well as the improvement of the coaching staff for the different teams being certified by Concacaf.”

Ritchie noted that the enhanced organisation of the league created more opportunities for emerging players, while also raising the standard of coaching and match preparation. The integration of youth talent into senior teams was particularly impactful, signaling a positive shift toward long-term player development within the territory.

Provo Men’s Premier League President Patrick Baptiste echoed these sentiments, describing the season as a milestone for both football and youth advancement in the Turks and Caicos Islands.

“This was a very good year for football and youth development,” Baptiste said. “We were able to overcome a few challenging moments, but the overall grade for this season is an A.”

Baptiste emphasised that the continued support from Beaches Turks and Caicos has been instrumental in driving the league forward, providing much-needed financial backing and stability.

“With a title sponsor like Beaches Turks and Caicos providing the financial support again for this season, we are grateful,” he added. “We have come a far way and we still have a way to go, but the TCIFA team has been charged to continue to be creative in our marketing and being more inclusive in how we seek to showcase the talents of the TCI.”

Beaches Turks and Caicos Resort General Manager Deryk Meany also expressed satisfaction with the partnership and the overall progress of the league.

“Our commitment to youth development and the growth of sports and community throughout the TCI is of paramount importance to us as an organisation,” Meany said. “We are satisfied with this partnership and being the main sponsor is a major accomplishment for the resort. We are happy to have fielded a team this season that was placed fourth in the knockout round of the competition. We are seeking to continue to provide growth for our team members as well as the development of talent throughout the TCI.”

The 2025/2026 season also reflected broader efforts to professionalize football operations locally, including improved scheduling, officiating standards and fan engagement initiatives. Matches drew increased attendance, while community interest in the sport continued to grow, particularly among young athletes aspiring to compete at higher levels.

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