NEW YORK, NY — The Caribbean Tourism Organization (CTO) presented an insightful Ministers’ Panel on “Leveraging Artificial Intelligence in Tourism” during Caribbean Week in New York. Moderated by Stacy Cox, CEO of the Turks and Caicos Hotels and Tourism Association (TCHTA), the session explored AI’s transformative potential for Caribbean tourism.

Panelists included Gregg Bishop, Executive Director for Social Justice Funds in New York; Femi Anthony, Solutions Architect and Data Engineer; and Jeanette Moy, Commissioner of the Office of General Services, NY. They discussed how AI can foster a sustainable and inclusive future for Caribbean tourism.

In her opening remarks, Cox highlighted AI as a global game-changer, enhancing travel experiences and destination marketing. She urged the Caribbean to harness AI for sustainability, inclusive growth, and innovation tailored to small island nations.

“AI holds vast possibilities for revolutionizing tourism at every touchpoint,” Cox stated. She cited examples of AI-driven data analytics in Singapore, robot-staffed hotels in Nagasaki, and AI-powered customer service in the United States, emphasizing the need for the Caribbean to adopt similar advancements.

Cox outlined how AI can enhance tourist experiences, from planning to departure, using real-time data to offer personalized recommendations and optimize transportation and accommodation. She also stressed AI’s role in job creation and workforce development, calling for government and educational collaboration to prepare the workforce for an AI-driven future.

Key questions posed by Cox included how AI can support sustainable tourism, local businesses, and environmental monitoring. She emphasized AI’s potential to track and reduce tourism’s carbon footprint and aid in disaster resilience.

“As we move forward, integrating AI into our tourism strategies is not just an option – it is imperative,” Cox declared.

As part of Caribbean Week, TCHTA members Marie McKenzie of Carnival Corporation spoke on “Unlocking the Potential: The Growth of the Cruise Sector and Government Partnerships” and Kashmie Ali of Sailrock South Caicos spoke on “Caribbean Excellence: Shaping Service Standards in the Region,” respectively.

The CTO’s Tourism Week was held in New York at the Intercontinental Hotel, Broadway, from June 17th to 21st.

#TheBahamas, July 2, 2024 – The establishment of the Public Hospitals Authority in 1999, following an act of Parliament one year earlier, represented a revolutionary milestone in the delivery of healthcare for The Bahamas.  Today, the Public Hospitals Authority (PHA) looks noticeably different than the Authority of 1999, when we were first established. Our hospital facilities are more modern; with 21st century medical technology accessible to every patient across our network of hospitals and agencies, and a cadre of clinical and allied health staff who are better trained and equipped.

We credit our exponential growth to a management philosophy that balances productivity, efficiency and accountability with prudent growth strategies that have allowed us to remain at the forefront of healthcare not only in The Bahamas, but in the region. As the Public Hospitals Authority in The Bahamas marks its 25th anniversary, it’s a time to reflect on the remarkable journey of progress and development in the healthcare sector over the past quarter-century. Established with a mission to enhance healthcare services and improve public health outcomes, the Authority has overcome numerous challenges and achieved significant milestones in its pursuit of excellence.

Challenges and Milestones

Ground Breaking Ceremony Freeport Health Campus May 2023

In its inaugural year, the Public Hospitals Authority faced a myriad of challenges, including the development and strengthening of clinical services aligned with national health programs, resolving administrative dilemmas, establishing itself as a corporate entity, and enhancing its operational procedures and policies. Identifying key areas of concern such as the shortage of qualified personnel, inadequacies in infrastructure, technology, and equipment, the Authority embarked on a journey of transformation and innovation.

Over the years the PHA has weather significant challenges including the global economic downturn and its impacts beginning in 2008, the historic destruction of hurricane Dorian and most recently the COVID-19 worldwide pandemic, one of the most complex health challenges the world has ever faced.  These historic challenges were experienced by our public hospital institutions against a backdrop of longstanding constraints in resources, manpower and mitigating against aging health infrastructure and shortages in equipment.

We have emerged from these crises stronger and more responsive with lessons learned.

Strategic Initiatives

Over the years, strategic initiatives have been implemented to address these challenges and drive progress in healthcare delivery. These initiatives include enhancing planning mechanisms, strengthening information systems, improving management functions, financial systems, allied health skills, patient experience and quality improvement programs and strengthening security measures to ensure a safe and secure environment for patients and staff.

Advancements in Patient Care

Significant advancements have been made in patient care, across all our public hospitals. 25 years of PHA management has seen advances in Health Information Systems to support hospital services and patient care, new outpatient ophthalmology, family medicine, rehabilitation therapy, and Blood Bank services for PMH, extensive upgrades to the Pharmacies, Morgues, Operating Theatres and Emergency Departments at Princess Margaret Hospital and the Rand Memorial Hospital, including the most recent capital project to modernize and expand PMH emergency rooms for paediatric and adult patients and the trauma bay.

Major advances have been made in the expansion of Intensive Care services at PMH and the Rand including the PMH Neo-Natal Intensive Care Unit (NICU) and its step-down Unit, the Special Care Baby Unit providing specialized care for newborns.

The millennium saw the introduction of neurodevelopment services, complemented by services within the NICU which has helped reduce risk factors for neurodevelopmental delays in low-birthweight infants.

The PHA prioritised the introduction of a Patient Relations program in 1997 at the Princess Margaret Hospital.  This program has been expanded with a cohort of newly engaged Patient Relations Officers graduating from a specially developed training program in 2022.

In recognition of the longstanding dearth of healthcare professionals within our system, further exacerbated by the pandemic, the Authority maintains a mutually beneficial recruitment arrangement with global health partners, most notably, the Republic of Cuba.

Enhancing Emergency Medical Services

Improvements in emergency medical services have been a priority, with the development of criteria for the registration and licensing of Emergency Medical Technicians. The National Emergency Medical Services has focused on training personnel in advanced cardiac life support and prehospital care to meet international standards.

With the establishment of the PHA Academy in 2022, the training of EMTs to be deployed in New Providence and across the Family Islands has been accelerated. The PHA continues to work with the Ministry of Health & Wellness to ensure the recruitment, training and equipping of EMTs and paramedics to meet the needs of all Bahamians.

Trib photo Ribbon Cutting of Critical Care Block 2014

Pharmaceutical and Medical/Surgical Supplies

Under the management of the PHA, the Bahamas National Drug Agency made strides in automating pharmacy management systems and updating the drug formulary to include essential medications.  The Material Management Directorate also implemented modern information systems to manage the procurement and inventory of essential hospital and clinic supplies for the PHA and Department of Public Health.

In 2016 the PHA consolidated the Bahamas National Drug Agency and the Material Management Directorate into the PHA’s Supplies Management Agency with responsibility for supply chain management of pharmaceuticals and medical/surgical supplies.  The agency occupied a fully renovated building at 51 Shirley Street with modern office spaces and warehouse facilities.  In 2022, the PHA facilitated the procurement of a larger facility on Nassau Street which serves as the new home of the Supplies Management Agency positioning this essential agency to meet the needs of our public health system for decades to come.

Expanding Mental Health Services

Mental health care has also been a focal point, with the establishment of the Community Counselling and Assessment Centre and increased support for the Crisis Centre, offering a range of services from counselling to advocacy.

In 2013 the PHA took the lead in The Bahamas’ implementation of the innovative global initiative in mental health with the World Health Organisation’s mhGAP (Mental Health Gap Action Program). Eighty-three (83) primary care doctors, nurses, and mental health professionals from the Ministry of Health, the Department of Public Health and Public Hospitals Authority adapted the mhGAP guidelines to The Bahamas health system. Primary care physicians and nurses were then trained to use the adapted guidelines, facilitating increased access to mental health services for patients accessing primary care in community clinics.

The Community Counselling and Assessment Centre was eventually relocated from its Market Street location to a fully refurbished building on Collins Ave improving conditions for both patients and staff.

Infrastructure Development

Infrastructure enhancements at our facilities have been monumental, with a comprehensive infrastructural redevelopment study leading to the Master Site Development Plan(s) for our public hospitals.

Major renovations to critical areas like the Intensive Care Unit, Operating Theatres, Surgical Recovery Room, Morgues and Burns Unit have improved patient care and facility operations significantly at the Princess Margaret Hospital and Rand Memorial Hospital.

Highlights of major capital projects completed include the construction of the Child & Adolescent, Robert Smith Special Education Complex at Sandilands Rehabilitation Centre, which has expanded the institution’s footprint and allowed for the improvement and repurposing of decanted spaces.   The refurbishment of Wards at the Geriatric Hospital and Sandilands Hospital as well as at outbuildings utilized as clinical and therapeutic spaces have improved the conditions for clients and staff.

The construction of the Critical Care Block at Princess Margaret Hospital represented at that time the Government’s largest investment in health infrastructure in over half a century.  The initiative was born out of the realization that societal conditions and changing demographics required the PHA to respond to the growing need for additional surgical theatres and critical care beds. This state-ofthe-art facility boasts:

• 6 Operating Rooms
• 1 Endoscopy Procedure Room

-18 Pre Op/PACU Beds

-20 Intensive Care Unit Beds

-62 Bed Neonatal Intensive Care Unit (level IIl)

• Central Sterile Supplies Department
• Medical Surgical Supplies Department
• Core Laboratory
• Meditation Area and Healing Garden

In Grand Bahama, extensive restoration works were undertaken at the Rand Memorial Hospital following Hurricane Dorian which devastated health infrastructure on the island.  Working with local and international partners community clinics and the Rand Memorial Hospital underwent extensive capital projects culminating in the recommissioning of the hospital on 23^rd April 2021 with the following new spaces:

• Complete renovation of the Front Entry Space, Pharmacy Operations, and the Lula Knowles Pediatrics Ward
• Construction of a New Corridor to access the Medical/Surgical Ward and Healing Garden Space, along with the restoration of other main arteries of the hospital
  

  Ribbon Cutting at SRC Child & Adolescent Robert Smith Complex

• Restoration of the existing Operating Theatres
• Construction of a new 40’ Container size modular Operating Theatre Pre-Op & Procedure Room incorporated into the footprint of The Rand hospital to meet the current service needs, while awaiting the construction of a new replacement facility
• Restoration of Inpatient ICU, Medical and Surgical Bed Spaces in the Medical/Surgical and Critical Care blocks
• Construction of new, fully commissioned, 2,800 sq. ft. Infectious Disease Unit with seven (7) isolation spaces in response to the existing COVID-19 Pandemic
• Completion of an upgraded Commercial Kitchen/Cafeteria Facility with a dining area
• Demolition of the Administration and Obstetrics & Maternity Wings

Freeport Health Campus

More recently, the Ministry of Health & Wellness in collaboration with the Public Hospitals Authority held a Groundbreaking Ceremony on 16^th May, 2023 for the new Freeport Health Campus in Grand Bahama. The $210 million Health Campus that will be constructed in three phases at the site off East Sunrise Highway near the Lucayan roundabout. The first phase is planned as a dedicated primary, outpatient, and urgent care centre.

The second phase will be an in-patient surgery and acute care facility providing quality care for patients with severe or urgent conditions or injuries, or patients recovering from surgery, and the final phase of the project will be the construction of medical/surgical clinical and support areas.

Future Directions

Looking ahead, the Public Hospitals Authority remains committed to advancing healthcare services in The Bahamas. With plans for new public hospital facilities in New Providence, ongoing infrastructural upgrades at existing facilities, and a continued focus on quality improvement and patient-centred care, the Authority is poised to build on its successes and further elevate the standard of healthcare delivery in the nation.  Corporate and individual citizens wishing to partner with us on this journey to improve healthcare with The Bahamas are invited to connect with our newly established PHA Foundation to learn more or get involved.

As the Public Hospitals Authority celebrates its 25th anniversary, it stands as a beacon of progress and innovation in the healthcare landscape of The Bahamas, embodying a legacy of excellence and dedication to serving the public health needs of the community.

Ed Forbes

#TurksandCaicos, July 2, 2024 – Grand Turk, Turks and Caicos—In a time when environmental challenges loom large, the TCI-Reef Fund Initiative has emerged as a beacon of hope for the Grand Turk community.

This grassroots effort aims to help restore the island’s coral reefs, which have been severely damaged by climate change and human activity. While the issue of coral reef degradation might seem distant to some, its impact on local ecosystems and economies is profound.

The Silent Crisis Beneath the Waves:

Coral reefs are the lifeblood of marine environments, supporting a staggering diversity of life. In Grand Turk, they also underpin the local economy, attracting tourists for snorkeling and diving excursions.

However, rising sea temperatures, pollution, unsustainable fishing practices, tour guides and private yachts dropping anchors in our reefs, have led to widespread coral bleaching and reef decay. This silent crisis threatens not only marine life but also the livelihoods of those who depend on the tourism industry.

The TCI-Reef Fund Initiative: A Community’s Response.

Recognizing the urgent need for action, a coalition of local businesses, volunteers and concerned citizens launched the TCI-Reef Fund Initiative spearheaded by Ed Forbes and Alizee Zimmermann, Executive Director of the TCI-Reef Fund.

This project aims to help rehabilitate the reefs through placement of proper pin moorings for boaters to utilize instead of dropping anchors in the reefs.

By involving the community at every stage, the initiative fosters a sense of ownership, educational, hands-on efforts and responsibility toward the island’s natural resources.

Why Should We Care?

For some, the health of distant coral reefs might seem a peripheral concern. However, the stakes are high. Healthy reefs protect shorelines from erosion, support commercial fisheries, and are vital to the biodiversity of our oceans.

Furthermore, the economic implications for Grand Turk are significant. The loss of coral reefs could decimate the tourism industry, leading to job losses and economic downturns that would ripple through the community.

Addressing Skepticism and Confusion:

Skeptics may question the feasibility and impact of the TCI-Reef Fund Initiative. Can a small community effort truly make a difference in the face of global environmental challenges? The answer lies in the power of collective action and local stewardship.

By restoring even a fraction of the coral reefs and allowing it to heal, the initiative can serve as a model for other communities and attract global attention and funding. Moreover, the project emphasizes sustainable practices that can mitigate further damage and promote long-term resilience.

A Call to Action:

The TCI-Reef Fund Initiative is not just an environmental project; it’s a call to action for everyone who values the natural world. It challenges us to reconsider our relationship with nature and to recognize our role in its preservation. By supporting this initiative, individuals can contribute to a tangible, positive change in the world.

Moving Forward:

As the TCI-Reef Fund Initiative gains momentum, it offers a blueprint for how small communities can tackle big problems with or without governmental support.

By combining scientific expertise with local passion, Grand Turk is showing that it is possible to fight back against environmental degradation. The initiative’s success could inspire other coastal communities facing similar challenges, proving that meaningful change is within reach.

In a world where environmental news often feels overwhelming, the TCI-Reef Fund Initiative offers a glimmer of hope. It reminds us that even in the face of daunting challenges, local actions can have a global impact.

The people of Grand Turk are not just protecting their reefs; they are safeguarding their future and setting an example for the world to follow.

This was exhibited through the overwhelming support we received from the various businesses and volunteers.

Mooring team:

Carl-DECR

Hasani-Chukka Tours

Henry-Blue Water Divers

Darik-Exclusive Escapes Tours

Smitty-Grand Turk Diving

Nate-Blue Water Divers

Ed-Exclusive Escapes Tours

Kaya-Jedi Charters and Kite

Kevin-4Fun Produtions WW

Jason-Exclusive Escapes Tours

Vasco-Exclusive Escapes Tours

Kirk-Chukka Tours

Grumps-Local Fishermen

DJ-Grand Turk Wave-Runner Adventures

Businesses/Entity involved:

Chukka Tours

Osprey Hotel

Jack’s Shack

Cakeos Cafe

Mateos Restaurant

Port Authority

Though much work remains to be done, as always, I hope articles like these inspire, encourage and remind everyone that the goals ahead are achievable if we all do our part.