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Fear that Horrible Airport Reviews damaging TCI Tourism

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Dana Malcolm

Staff Writer 

Gorgeous beaches, mouthwatering cuisine, warm locals and the beautiful culture of the Turks and Caicos all pale in comparison to the horror show of the Providenciales/Howard Hamilton International Airport and that opinion is coming directly from visitors. 

“Because of the way this experience was handled? Not coming back,” a visitor who was stuck in the airport overnight in March told us, while holding his tired three year old daughter. 

Dozens of similar reviews have been shared with the Magnetic Media news team directly as well as online. On some occasions the posts are riddled with expletives as tourists express their frustration. 

That a day at the airport can overshadow the Turks and Caicos’ extensive and luxurious offerings is a serious concern for stakeholders. 

“There is no way this can continue for another 3-5 years. Too many tourists are saying never again.” 

That timeline is supposed to be the cutoff point for a redevelopment of the airport.

But the question that operator put to our news team is if the pristine reputation of the country can continue to take the beating that the airport is giving it. Weekends are usually the worst. The problem, well documented over the years, is that too many aircraft come in too short a time frame bogging down arrivals and departures and concentrating thousands of guests in the airport at the same time.

It’s clearly the major issue, as on weekdays which usually have low traffic travelers report being in and out in minutes.

On the worst days though it results in a crush of people with barely standing room in the terminal while others wait in long lines in the blazing sun. The Turks and Caicos Islands Airports Authority (TCIAA) which oversees all government owned international airports in the country has begun to divert flights to private airfields nearby.

Godfrey Stewart, TCIAA CEO told the news team it was ‘simply an innovation to facilitate and maximize time and minimize diversion anywhere.’

“The option to use private ramps is not new. It’s situational as and [used] when needed. The TCIAA operations team understood the need to improvise and did so,” Smith told us

It comes at no charge to the TCIAA and is ‘ according to the CEO who described it as ‘most helpful.’

FBO operators aren’t as convinced, and they say a permanent solution is needed 

“It’s not ideal but it’s better than forcing them to circle for extended periods or have to divert because they need to land and there is no room.  That the airport thinks this is a better idea than spreading out the flights and continues to try to accept 50  flights in too short a window is really unfortunate,” one told us. 

The FBO’s aren’t the only ones who think this way, islanders and visitors have been calling for a drastic change in scheduling as well to spread out the flights allowing less congestion and smoother operations. For the government though that is a no-can-do for the Turks and Caicos.

“Slot management is program scheduling of flights to control volume and timing of flights. It works best in large airports rather than secondary airports like HHIA. 

Airlines build their flight schedule around its hub and connection demands at major hubs,” Arlington Musgrove, Minister of Immigration and Border Security, told the news team months prior when we had asked about the issue in the midst of another flare up of congestion. 

Already visitors who have experienced the airport are warning others to pick a trip elsewhere 

‘It obviously is outdated and in need of a huge renovation. I really can’t see myself coming back here. For a place to be expensive and the first thing you go through,” a traveler said  in a January 4 post on Yelp where the airport has a two-star rating. 

On March 25th another customer posted his detailed experience 

“I’ve travelled to many small countries/airports in my life, but have never experienced anything even close to as bad as the Providenciales airport in Turks and Caicos. For our departure, we waited 1 hour just to check our bags, then another 2.5 hours in a jam-packed, dirty, 85 degree line to get to security. Once in the gate area, another 2 hours before they announced that the flight was canceled. We had to spend $1200 for one-night hotel accommodations, then went back the next day for more of the same: delays, waiting in long lines in high heat.  Turks and Caicos has nice beaches and clear water, but this airport experience, along with the high costs, bad roads, water restrictions, and mosquitos do not make it worth the visit. Never again.”

It was similar to a February review, ”Utter and complete disaster. No staff, poor line management and extremely, extremely long lines— Not sure I want to experience this again. Go elsewhere.”

“Worst airport, I would not recommend going to Turks and Caicos because the airport is so terrible. It is hell on earth, maybe worse,” said another. And possibly one of the most damning came from a seasoned traveler 

“This is the worst organized airport I’ve ever been to, and I’m an airline pilot so I’ve been to a lot of them,” a traveler said on March 9. 

That was only some of the 2024 reviews and almost all advise travelers to avoid the country completely.

With the growing popularity of the Turks and Caicos the government is expecting to hit a million stay over guests soon the bulk of which will likely have to be funneled through the Providenciales International Airport. 

With no slowdown in sight some industry professionals are already worried that if the country doesn’t find a permanent solution to the crisis it will start to pay for that with lower arrival numbers.

News

TCI Governor’s Office Reports on Meeting with TCI Officials and the US Congressional Delegation

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Press Release

 

#TurksandCaicos, May 20, 2024 – This morning, Her Excellency the Governor Dileeni Daniel-Selvaratnam and the Honourable Premier Charles Washington Misick received a US Congressional delegation at the Governor’s Office, Providenciales, following a request for a meeting to discuss the recent arrests of US nationals for possession of ammunition offences.

The US delegation raised five cases of US nationals currently before the courts, concern for their well-being and clarification on the legal process. In order to maintain the integrity of the legal process, the Governor confirmed it would not be appropriate to facilitate the delegation’s request to meet with the Chief Justice.

The Governor and the Premier confirmed – as per the constitutional separation of the executive and judicial branches – they cannot intervene nor comment on ongoing legal cases before the courts. They explained that the Turks and Caicos Islands have clear laws prohibiting the possession of firearms and/or ammunition and strict penalties are in place to serve and protect all who reside and visit the Turks and Caicos Islands.

The Hon. Attorney General confirmed possession of firearm and/or ammunition offences carry a mandatory minimum custodial sentence of twelve years plus a fine. Where the court finds there are exceptional circumstances, the sentencing judge does have discretion, under the law, to impose a custodial sentence and a fine that are fair and just in the circumstances of each case rather than impose the mandatory minimum.

Noting that it is for defence counsel to ensure all relevant information is put before the court. The UK Government’s Foreign Commonwealth and Development Office representative who was in attendance at the meeting affirmed that the UK Government cannot comment or intervene in an ongoing legal case and that as a British Overseas Territory, the UK have full confidence in the operation of the courts of the Turks and Caicos Islands.

The Governor and Premier appreciated that the circumstances for US nationals who find themselves in this position can be difficult but were aware that US officials are providing consular support to each of the individuals. They noted that the Turks and Caicos Islands law enforcement agencies apply professional standard operating procedures for processing matters through the legal system and that they will investigate any concerns where it was felt standards were not met.

The Governor and Premier noted the prohibited items of ammunition were not identified at US departure screening; and the responsibility of travellers to ensure their baggage is free of firearms and/or ammunition prior to travel to the Turks and Caicos Islands.

They noted that the National Security Council keeps under review the operational effectiveness of legislative provisions that underpin internal and border security. The meeting concluded with both parties recognising continued Turks and Caicos Islands – United States partnerships to tackle shared threats in the region.

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US CONGRESSIONAL DELEGATION

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#TurksandCaicos, May 20, 2024 – The Governor’s Office can confirm that Her Excellency the Governor Dileeni Daniel-Selvaratnam and the Honourable Premier Charles Washington Misick will this morning receive a US Congressional delegation, who have requested a meeting to discuss the recent arrests of US nationals for possession of ammunition offences.

The US delegation, which arrived yesterday evening, was met by Protocol officials and is due to depart this afternoon.

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Eleven Senators, Three Governors make appeals for Leniency; Five Americans now face 12 Years in Prison

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Deandrea Hamilton                                                                                                                              

Editor

 

#TurksandCaicos, May 20, 2024 – US law makers are going to bat bigtime for their citizens detained in the Turks and Caicos for breach of the firearms ordinance, a congressional delegation arrived on Sunday for talks on an amicable  conclusion in the controversial court matters.

Here for a meeting set to take place today,   the congressional delegation is led by Senator Markwayne Mullin.

Five tourists are facing the 12 year minimum for possession of bullets, they say were inadvertently left in their checked baggage, but they can get a lesser sentence if the judge rules that it is warranted under the ‘Exceptional Circumstances’ clause in the Firearms Ordinance, newly amended and stiffened in 2022.

Eleven U.S. Senators and three State Governors have addressed letters to the TCI government beckoning for leniency in the cases of American citizens charged and detained for breach of Turks and Caicos gun laws which strictly prohibit the possession of unregistered firearms or ammunition; an infraction which carries with it a penalty of 12 years imprisonment.

It became known that at least one governor was communicating with Daleeni Daniel- Selveratnam, Turks and Caicos Governor about the unsettling situation.

J Kevin Stitt, Governor of Oklahoma appeared on television vocalizing his thoughts, calling the mandatory 12 year sentence “absurd.”  His letter for leniency was endorsed by Josh Shapiro, Governor of Pennsylvania and Glenn Youngkin, the Governor of Virginia.

“We humbly ask that your government – in its wisdom – temper justice with mercy and recognize that these made mistakes but had no apparent malicious intent,” states the May 14th letter signed by all three governors.

Twelve days before, Senators had already expressed their dire concern in correspondence dated May 2nd.

Magnetic Media obtained that letter which 11 senators have supported; their dispatch issued to the Attorney General of the Turks and Caicos, Rhondalee Braithwaite-Knowles, KC.

Senators Markwayne Mullin, Oklahoma; Robert P. Casey Jr, Pennsylvania; Mark Warner, Virginia; Tim Kaine, Virginia; James Lankford, Oklahoma; Michael Cloud, Texas; John Fetterman, Pennsylvania; Bob Good, Virginia; Guy Reschenthaler, Pennsylvania; Josh Brecheen, Oklahoma and former presidential contender, Ted Cruz of Texas boldly signed the document, with strong words for the TCIG.

“We do not discount the fact that the authorities in Turks and Caicos take the presence of unspent ammunition cartridges seriously to prioritize the safety of its civilians. However, based on our relationships and understanding of the circumstances of these American citizens, we strongly urge you to exercise leniency when reviewing their cases.”

Both letters point to the current good relationship between the Turks and Caicos and the United States as the reason to have the cases of Michael Lee Evans, 72 of Texas; Bryan Hagerich, Pennsylvania; Tyler Wenrich, 31 of Virginia and Ryan Watson, 40 of Oklahoma come to a reasonable conclusion.

Since Monday May 13, added to the four men and despite the media attention and US State Department warnings, Sharitta Grier, 45 of Orlando, Florida was arrested, sentenced and is now out on bail on near identical charges.

She is the fifth American held in recent months for the discovery of ammunition upon departure of the islands.

Grier, was on Thursday May 16 arraigned for allegedly having two bullets in her baggage; detected as she was exiting the Turks and Caicos following a Mother’s Day getaway with her daughter.  By Friday, bail had been granted to the woman who is still expressing shock at the gravity of the consequences; a dozen years in a Grand Turk prison.

A week earlier, a Thursday May 8, media release by the Turks and Caicos National Security Council informed of the Attorney General’s report to the group, which included the Premier, Minister of Tourism and Governor on the nuances of the legislation, according to a recent Court of Appeal decision.

“The Attorney-General, in respect of the law applicable to the cases against US Nationals on charges relating to the possession of ammunition, confirmed that an Attorney General’s Reference to the Court of Appeal certified that where a court finds there are exceptional circumstances, the sentencing judge has discretion under the law, to impose a custodial sentence and a fine that are fair and just in the circumstances of each case rather than impose the mandatory minimum. The Chief Justice is advancing sentencing guidelines in this respect.”

On Sunday, Senator Mullin of Oklahoma landed in Provo, with him:  “Rep. Reschenthaler of Pennsylvania; Rep. Good of Virginia; Rep. Brecheen of Oklahoma and Rep. Cloud of Texas.  They have a few staff members and an escort of four marines.  They will be in meetings all day. We are hoping for an agreeable resolution today,” explained a source close to the senate.

We’ve also learned that the Governor of Florida, Ron DeSantis may climb aboard this train in the name of reasonable justice after Floridian, Sharitta Shiniee Grier was last week charged.

On social media, Grier has opened up about her arrest.

“Once the police cuffed my leg to a chair and left me in a room by myself I started crying out to the Good Lord, saying I know you are real but I need you to move for me, right now!  I need you to show me a sign that I’m going to be alright.”

Grier explains that before she could wipe away tears, “Mrs. Susan and her husband My Pop Pop” turned up, came to check on her while in police custody and are now lending her moral support.

Court correspondent Wilkie Arthur informed that during Grier’s arraignment, the courtroom was filled with some of the other Americans accused and their families; in her post, she called Ryan (Hagerich) and Bryan (Watson), both men who share a vacation villa as they await verdicts in their bullet possession matters, her ‘brothers.’

“I know it was God who placed them in my life.  They have a heart of gold, just like me and I love them. We are family forever.”

It is this kind of solidarity that the defendants hope will work in their favour as their Representatives have reportedly taken advocacy to a new level; landing at the private airport in Providenciales on Sunday to – in person – make appeals on behalf of the five Americans with the hope of seeing them avoid the lengthy prison term mandated by TCI law.

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