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Grand Bahama Utility Company Announces application for Rate Adjustment that seeks to address pressure for residents and preserve potability 

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#Freeport, GB, The Bahamas, April 13, 2023  – The Grand Bahama Utility Company (GBUC) announces that they have made official application to the Regulatory Committee of the Grand Bahama Port Authority (GBPA) for a rate adjustment to be effective May 1, 2023, where 40% of customers see no increase.

According to GBUC Chief Operating Officer Philcher Grant-Adderley, it has been a long road to recovery since the catastrophic effects of Hurricane Dorian. “There is no denying that Dorian had a long-lasting impact – not only on our infrastructure, but most critically, on our freshwater lens. Our biggest wellfield, W6, was inundated with over 20 feet of seawater for three days and the consequences to the fresh water supply were devastating. In total, GBUC has suffered over $15M in losses as a result of Hurricane Dorian recovery efforts.”

Mrs. Grant-Adderley continued, “We added 75 new wells and were able to restore potability to 70% of the island by July 2020. After comprehensive hydrological and geotechnical surveys with local teams, the international scientific community, and NGOs, it was determined that the rate of recovery of the W6 aquifer would most likely not return to potable standard in this generation. We made the decision to invest in a $5 million, 3-million-gallon per day, mobile Reverse Osmosis (RO) system that enabled us to return full potability to the Island in December 2021.”

Grant-Adderley added that it has been a very costly exercise for GBUC as RO systems are extremely expensive to run, adding an additional $2.5 million to the utility’s annual operating costs from its commissioning in 2021. That, coupled with the approximately $2 million in uninsurable losses associated with Hurricane Dorian including over half million dollars in costs to operate the free water depots for residents and 25% discounts given to residents for water usage, has taken a significant financial toll on the utility.

“It is never a decision that a company takes lightly when discussing possible rate adjustments for customers”, said Grant- Adderley. “We know that it is not an easy message to deliver or to hear. That is why despite the incredible financial loss to the utility we have absorbed these additional costs and deferred this rate adjustment application for as long as we could. However, to continue to do so would not only be fiduciarily irresponsible but makes it impossible for us to make the additional capital investments we need to restore island pressure and maintain potability.

The COO further stated that the utility has proposed a rate adjustment with the least possible customer impact while balancing the increased cost of doing business. In the application proposal 40% of customers will see no increase in their bills, while the remaining GBUC customers will on average experience an increase of approximately $8 in their monthly bills.

Grant-Adderley added that as part of the rate case application, GBUC has budgeted over $6.5 million for capital improvement plans. This is inclusive of the construction of an additional 1.5 million gallon a day mobile reverse osmosis system which will increase island potable water capacity, further improve water quality, and address the lower pressure being experienced by residents because of the diminished freshwater lens. Other projects include a multiyear asset management program where GBUC will strategically upgrade aging infrastructure with an island wide pipe and valve change out program, a robust leak detection program, using satellite technology to reduce non-revenue water, continuation of an island wide meter change out program to smart metering and the implementation of automation of the utility’s critical systems.

Olethea Gardiner-Miller, GBUC wellfield officer, wished to remind customers that they are 100% in control of their usage. “Customers control their consumption and that’s one of the most important takeaways from the Utility,” said Gardiner-Miller. “Our rate proposal addresses key components and consumer behaviors we want to encourage. The first being to encourage environmentally conscious customers, hence no rate increase for the lower usage customers, about 40% of our base. The second being that Hurricane Dorian has significantly damaged our freshwater lens and we must learn the new normal of consuming less or we run the risk of destroying what’s left of the aquifer for us and future generations.”

The full application proposal and breakdown of rates, along with conservation tips are available on the company website www.grandbahamautility.com  and information will be shared on all social media platforms. Our Utility Relations team is ready to serve customers and can assist with affordable payment plans to help bring accounts in good standing and can be contacted via phone at 350-9009 or email utilityrelations@grandbahamautility.com.

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CIBC Caribbean announces the closure of Bay Street Branch

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CIBC Caribbean today announced that its Bay Street branch will close permanently on 31st May 2024.

CIBC Caribbean’s Managing Director, Dr. Jacqui Bend, in making the announcement said: “We regret this development; however, our bank recognizes that our clients’ needs are changing, and we remain committed to meeting these evolving needs. We are even more focused within the climate of evolving technology advancements on creating product options that focus on security, convenience, and ease of doing business.”

Dr. Bend noted that there will be no job losses as a result of this closure and employees will be redeployed to other branches.

She observed, “Additionally, the closure of the Bay Street branch represents a continuation of the work previously started to repurpose our branch network to serve our clients more efficiently across the region.”

Dr. Bend said the decision to end operations at Bay Street was made with the knowledge that clients will continue to be adequately serviced by a strong branch presence that already exists in The Bahamas. She said the bank has written to its Bay Street clients informing them of the closure and has outlined their future banking options.

“We understand that the closure of Bay Street may be inconvenient to our some of our clients, but we hope that this will be tempered by the knowledge that they have many more avenues available to conduct their banking that are also convenient, safe and practical, using our mobile or online banking platforms or our other branch locations.”

 

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Freeport Business Expo to connect Grand Bahama businesses and entrepreneurs to expert resources  

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Grand Bahama Port Authority, Limited

 

 April 29, 2024 – Freeport, The Bahamas – In line with its mission to create a stronger, more connected Freeport economy, the Grand Bahama Port Authority, Limited (GBPA) is pleased to share details of the upcoming Freeport Business Expo: Tourism Edition, taking place on Thursday, May 2, 2024 at the Grand Lucayan Convention Center in Grand Bahama.

“As the GBPA continues its work to attract investors to Freeport, we offer this showcase of local and international businesses offering services and opportunities to potential and existing licensees,” stated Ian Rolle, GBPA President. “This Expo will not only connect unique international service providers with Bahamian entrepreneurs aiming to introduce new tourist attractions, but also bring together financing institutions to support Bahamian-owned start-ups and existing businesses in the industry.”

The emphasis on tourism at the 2024 Expo ensures that those in tourism-focused businesses are certain to benefit. The event will offer opportunities to meet potential business partners, gain insight on financial opportunities, engage with leaders in workshops and one-on-one sessions, and get answers on starting a Freeport business and obtaining a GBPA license.

“We regularly host community business expos,” said Glendia Sweeting, Manager of Quality Assurance and Special Projects.  “But we recognize the significant benefit of an expo focused on enhancing tourism business offerings through connecting international service providers and Bahamian entrepreneurs. We have more than thirty local and national exhibitors taking part on May 2nd, along with several international service providers.”

Multiple investment projects currently in progress and planned in the city of Freeport is creating anticipation for existing and potential entrepreneurs and this expo is geared towards preparing them for these opportunities.  “Grand Bahama is going to experience a significant growth spurt in the next one to three years.  I would strongly encourage everybody who wants to get involved in business to look at Grand Bahama as one of the top choices, especially over the next three years,” said Mr. Rolle.

The Expo opens on Wednesday, May 1st with a welcome reception from 6:00 p.m. to 8:00 p.m. A full day of learning and networking opportunities follows on Thursday, May 2nd. GBPA’s partners in the Freeport Business Expo include:

  • Grand Bahama Island Promotion Board
  • Ministry for Grand Bahama
  • Grand Bahama Chamber of Commerce
  • Ministry of Tourism
  • Bahamas Immigration
  • Bahamas Customs
  • Five Star Shipping Company
  • Viva Wyndham Fortuna
  • Bahamas Air
  • Grand Lucayan Hotel

Registration for access to the Expo’s exhibitors is free, and all-access passes are available for purchase. Event details and registration information may be found at freeportbusinessexpo.com.

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Pacesetting Cohort of Eleuthera Residents Graduate from Leading Light Programme

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Office of University Relations

22nd April 2024

Eleuthera, THE BAHAMAS – A pioneering cohort of 43 Eleuthera residents graduated from the University of The Bahamas’ (UB’s) free Leading Light Programme, sponsored by Disney Cruise Line (DCL) on Friday 19th April, 2024.

The programme, launched in February 2024 and delivered through UB’s Continuing Education and Lifelong Learning (CeLEARN), offers a series of courses to ensure Eleuthera has a proficient workforce capable of delivering unparalleled hospitality leadership as the island experiences a sharp growth in tourism arrivals. The graduation ceremony was held at the Eleuthera Chamber of Commerce Business Hub in Rock Sound, Eleuthera.

The courses focused on tourism and hospitality skills, leadership development and effective communication. They were taught by UB faculty and included guest lecturers such as former Director General of Tourism, Minister of Tourism and Secretary General of the Caribbean Tourism Organization Vincent Vanderpool Wallace and veteran hospitality professor Dr. Lincoln Marshall.

“This programme represents the mission-driven collaboration and skills-building that University of The Bahamas is committed to fostering, supported by an important industry partner like Disney Cruise Line,” noted UB President (Acting) Janyne Hodder. “Given the importance of the tourism industry to our nation, we know how vital it is that we continually equip our workforce with diverse expertise to uphold our reputation for excellence in hospitality. We are grateful for this collaboration with Disney Cruise Line which has facilitated programme delivery in Eleuthera, enabling UB to broaden access to much sought-after professional development.”

As training and skills development programming grows across the island of Eleuthera, the Leading Light Programme experience was tailored to be free of charge, accessible and conclude with participants earning a UB certification that signals the high standard of education for which the University is recognized. Students came from all walks of life and traveled from as far away as Hatchet Bay in the North, and Bannerman Town in the South to Rock Sound for classes. Programme participants also received a stipend to defray the cost of commuting and other personal expenses.

Nora Smith, a manager at the picturesque Jack’s Bay Club, yearned to increase her skills.

“I would recommend this programme to anyone because The Bahamas is known as a tourism destination. Taking this course in tourism and hospitality, can help me to go far in dealing with tourists daily in my workplace,” she said.

Graduate Javonne Richards appreciated the comprehensive curriculum and the ease of access to the courses that were offered.

“This programme not only fills a gap in our Eleuthera education offerings, but also equips participants with the tools and knowledge needed to thrive in dynamic work environments,” he noted.

Director General of Tourism Mrs. Latia Duncombe, who delivered the keynote address at the graduation ceremony, shared three essential qualities for successful tourism professionals: energy, creativity and a welcoming personality.

“Your fresh perspectives and innovative ideas are invaluable to creating unique, unforgettable customer experiences,” said Mrs. Duncombe. “While technology such as Artificial Intelligence, also have a role to play, human interaction remains essential.”

Minister of Works and Family Island Affairs and Member of Parliament for Central and South Eleuthera the Honourable Clay Sweeting commended the partnership that is supporting community growth.

“I am proud of every Eleutheran who came from near and far to take advantage of this opportunity,” said Minister Sweeting. “As Eleuthera’s economy continues to grow, especially in Central and South Eleuthera, I encourage more corporate partners to invest in the local community in innovative ways, like the University of The Bahamas and Disney Cruise Line have, so that we can continue to strengthen our local communities.”

Two additional cohorts will be offered this year, increasing the pipeline of Eleutherans who are optimally skilled as hospitality and tourism ambassadors.  Registration for the summer programme will open on May 17 and the second cycle of courses begins June 17, 2024.  Fall programme dates are September 23 through November 29, 2024. To learn more about the Leading Light Programme and how to enroll, please email atynes@eleutherahambercommerce.com.

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