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A Dream Deferred but Not Denied: Beaches Turks and Caicos’ Human Resources Manager, Owenta Cindy Coleby, Shares Her Story May 14, 2024 Immediate Release

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MEDIA RELEASE

 

PROVIDENCIALES, Turks & Caicos Islands: Born in the picturesque Bahamas, raised in the beautiful by nature Turks and Caicos Islands, and educated at Banneker High School in the United States, Owenta Coleby’s journey through life has been as multilayered as her work experiences.

Owenta has worked in several sectors – including a short stint at a police station and two telecommunications companies. She worked for three years at the airport as a ticketing agent for Sky King, three years at Beaches Turks and Caicos as front desk agent and operator and continued in the hospitality industry as an employee welfare assistant then recruitment and training coordinator. She also served as deputy chairman of the Immigration Board in 2019.

Despite her busy schedule, Owenta always found time to pursue her passions. From assisting with makeup artistry for destination weddings to exploring her lifelong dream of becoming a nurse, her journey was marked by a relentless pursuit of personal and professional growth.

So strong was her passion for nursing that she made numerous visits to the Turks and Caicos Islands Hospital, formerly the Myrtle Rigby Hospital, where she observed medical procedures. During the early stages of her career, she recalls taking some time off from work to enroll in a nursing programme at the College of Bahamas. However, she did not adjust well to dorm life and soon opted out of the programme. This discontinuation of her studies was to be a redirection of her passion.

When Owenta learnt of an opening for assistant human resources manager at Beaches, she seized the opportunity to rejoin the team in November of 2018. “Beaches is the largest company in the Turks and Caicos, second only to the government. Therefore, I considered the fact that it provides wonderful opportunities for professional growth. Within the human resources department, I also have an opportunity to improve the work experience of my team members.”

Her empathetic nature, shaped by her experiences of living abroad, fueled her dedication to supporting the diverse team member population. “When I joined the HR team, my objective was to put smiles on people’s faces by helping to create a positive and inspiring work environment through various initiatives that would boost staff morale.”

In her line of duty, Owenta recognised that there are many people who are overwhelmed and so through her management of the human resources department, she helps to provide the necessary support for team members to help them heal, grow and flourish.
In reflecting on one of the most impactful periods of her time at the resort, Owenta shared her experience during the COVID-19 pandemic. The pandemic brought unprecedented challenges, but Owenta’s unwavering dedication shone through in the efforts she made to ensure that anything for her team members was done in a timely manner in preparation for the resort’s reopening.

This, she says, was a sacrifice worth making as she knew that many were depending on her. This commitment did not go unnoticed, and she was nominated by Beaches as a Pandemic Hero for the Star Awards in 2021.

Owenta is inspired by individuals like Julianna Musgrove, whose perseverance and dedication led to remarkable career advancements within the company. “Hearing her story of how she started as an intern then worked her way up to Regional Director of Learning and Development, is very encouraging.” She emphasizes the importance of hard work and humility, citing Julianna’s willingness to start from the bottom and work her way up.

Owenta further noted, “No job or department was considered below her and so she was able to take all that she had learnt, and she worked her way to the top. I admire that.”

While being motivated by others, Owenta has also been an exemplary team member to many. Managing Director, James McAnally noted, “Owenta has continued to be a source of inspiration for her peers as well as a beacon of guidance for the team members. Having worked several positions in our large resort, she has been integral in assisting all levels of our team from the beginning of the recruiting process, orientation of our standards, accountability for performance, staff recognition, celebration and providing guidance for future development. Assisting nearly 1,800 team members is no small feat, and she continues to lead the HR team with care and consistency.”

Owenta also encourages her team members to capitalize on the training that is provided through the Sandals Corporate University (SCU). “I have known of many who have worked their way up through the ranks based on the experiences gained on the job and their completion of the very practical and content rich courses offered.” Throughout her tenure at the resort a few of the courses she has completed are: Leadership Excellence Level 2, Professional Communication, Professional Leadership and Art of Selling. Additionally, Owenta is in the final stages of completing her Master’s Degree in Human Resource Management and Development with the University of Salford in Manchester. She is a certified recruitment and compliance specialist, and she attained her certification in Hospitality Management from Florida Atlantic University.

Outside of her professional endeavors, Owenta finds solace in listening to music. She is also a very talented singer, trumpet player, and baritone enthusiast.

In Owenta Cindy Coleby’s journey, we find a testament to the power of perseverance, compassion, and unwavering dedication. Her story serves as an inspiration to all who dare to dream and strive for excellence in every facet of life.

 

Photo Captions: 

Header: Beaches Turks and Caicos resort Human Resources Manager Owenta Coleby shares her signature smile at her desk at the World’s number one all-inclusive family resort

1st insert: Beaches Turks and Caicos Human Resources Manager Owenta Coleby (seated) pauses from her conversation with Fitzroy Virgo, Human Resources Administrator, to have her image captured

2nd insert: Owenta Coleby, Beaches Turks and Caicos resort Human Resources Manager continues to lead the team of almost two thousand team members at the World’s number one all-inclusive family resort

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The Cassandra I remember: A fighting spirit, now elected to serve

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By Deandrea Hamilton

 

The Cassandra I remember never backed down from a fight.

She had an effervescent personality and was fiercely committed to her family—and that included her church and her friends. She deeply appreciated the people God had given her, drawing on their love and support to push through circumstances no child, no teenager, should have to face.

Today, voters in a country far from where she grew up have trusted her to champion more accessible communities and better responses to people facing mental health and developmental challenges.

It speaks volumes about what happens when we believe in our children. When we refuse to set limits on who they can become, regardless of how they started. When we recognize God’s hand on their lives and support their ability to contribute and make an impact, wherever He places them.

Cassandra Toussaint is now councilwoman-elect for Ward 1 in Avon, Indiana, after defeating Republican Doug Elmore in the November 3 election. She ran as a Democrat. (youarecurrent.com)

Of Haitian heritage, she grew up in Turks and Caicos, attending Oseta Jolly, briefly Maranatha, and then TCIPS.

Her connections remain strong: friends, family and Lady Turks Gift Shop, a boutique venture she created with her best friend, Novie, from an idea they shared as teenagers.

Her family includes her father, Eliezer Toussaint, and her brother, Stoycov Toussaint, who graduated from Indiana University. Stephane Ambroise is playing basketball in Canada. Her mother, Ertha Etienne, died when Cassandra and her siblings were children.

In Turks and Caicos, her cousins Brenda, Steven, Lendcy and Sarah Cenary are, she says, successful and passionate about helping young people and giving back to their community.  Their mother, her aunt Rose Philomene Cenary, has worked in the Islands’ hotel industry for years and holds a special place in Cassandra’s heart.

“My aunt is the glue of my family,” Cassandra said, describing her love for the family and how she has always done her best to support them all.

A registered behavior technician, Toussaint says her childhood experiences inspired her to advocate for children who feel misunderstood.

Her campaign priorities included improved roads, accessible parks and facilities, and police training to better recognize and respond to autism and intellectual disabilities.

With limited money and little preparation time, she took her campaign directly to residents, knocking on doors and connecting at community events.

“Every resident deserves to be met with understanding,” she wrote.

The young woman I remember is preparing to bring that conviction into public office.

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Porter Airlines Begins Nonstop Service to Turks and Caicos Islands with Toronto to PLS route  

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Providenciales, Turks and Caicos Islands (November 6th, 2026) – The Turks and Caicos Islands welcomes Porter Airlines as it begins its service to the destination with its inaugural Toronto (YYZ) to Providenciales (PLS) route on Friday, November 6th.  The airline will service the route five times weekly from the Toronto Pearson International Airport.

On December 17th, Porter will launch its Ottawa to PLS flight, a new route for the Turks and Caicos Islands. That route will be serviced twice weekly from Ottawa International Airport (YOW).

Minister of Tourism, Hon. Zhavargo Jolly said the expansion of air service from Canada reflects the growing strength of that market to the Turks and Caicos Islands.

“Canada is showing strong and growing interest in the Turks and Caicos Islands, and we are pleased to see that reflected in the expansion of air service from the market. Porter Airlines’ new nonstop flights from Toronto and Ottawa strengthen our connectivity with Canada and give travellers more convenient options for reaching our islands. Canadians have always shown a genuine appreciation for the culture, heritage, natural beauty and, of course, the people of the Turks and Caicos Islands. Perhaps it is that shared warmth and friendliness that keeps bringing them back, and our partnership with Porter will simply make it easier for Canadians to continue showing their love for our Beautiful by Nature islands. Toronto builds on an important existing market for us, while Ottawa opens an entirely new gateway to the Turks and Caicos Islands. This increased access will make it easier for more Canadians to discover and enjoy our destination, while supporting the continued growth of this important market.”

Hon. Arlington Musgrove, minister responsible for aviation, Turks and Caicos commended his team at the Turks and Caicos Islands Airports Authority (TCIAA) for developing this relationship with Porter.

“The launch of Porter Airlines’ new services from Toronto and Ottawa to the Turks and Caicos Islands is another important milestone in strengthening our connectivity with the Canadian market. Canada remains an important source market for our tourism industry, and these new routes will give Canadians more choice and easier access to the warmth, beauty, and hospitality of the Turks and Caicos Islands. I commend the Turks and Caicos Islands Airports Authority for leading this initiative and for its continued efforts to develop air service and build strong relationships with our airline partners. I also extend our sincere appreciation to Porter Airlines for its confidence in the Turks and Caicos Islands and for choosing our destination as part of its growing network of sun destinations. We warmly welcome Porter, its passengers and crew to our shores and look forward to a successful and lasting partnership,” he said.

To celebrate and promote the new flights, Experience Turks and Caicos hosted a reception in Ottawa for travel advisors and media. Organised by VoX International, our marketing agency in Canada, the event featured remarks by Market Intelligence Manager, Sharissa Lightbourne and Chairman of the TCIAA, Dwayne Gardiner. Nikeva Ariza, Director of Corporate Affairs, Communications and Public Engagement was also in attendance.

The new flights are operated by Porter’s 132-seat Embraer E195-E2. The aircraft features a two-by-two seating configuration, meaning no middle seats for any passenger. Porter’s elevated onboard experience includes complimentary beer and wine served in glassware, premium Canadian snacks, and free, fast WiFi for every passenger.

To book your flight, visit www.flyporter.com.

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Turks and Caicos Islands Records Highest Third-Quarter Stayover Arrivals  

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Providenciales, Turks and Caicos Islands (November 4th, 2026) – The Turks and Caicos Islands recorded its highest number of stayover arrivals for the third quarter of the year, with approximately 130,000 visitors welcomed between July and September, representing a three percent increase over the same period in 2025.

Preliminary figures from Experience Turks and Caicos show that the destination recorded 514,670 stayover arrivals for the first nine months of 2026, an increase of 25,048 visitors, or five percent, compared with the same period last year. Growth was recorded in every month from January through September, underscoring the destination’s continued appeal among travellers and the sustained demand for its tourism product.

 

Stay Over Arrivals by Quarter (2025/2026)

September closed the quarter on a positive note, with 20,204 stayover arrivals, seven percent more than the 18,795 recorded in September 2025. The year-to-date total of 514,670 is the highest number of stayover arrivals ever recorded for the January-to-September period.

Commenting on the record stayover arrivals, Minister of Tourism, Hon. Zhavargo Jolly said: “These record arrivals are an encouraging achievement for the Turks and Caicos Islands and a reflection of the continued confidence visitors have in our destination. However, I’ve always maintained that the true measure of tourism’s success cannot simply be the number of visitors arriving on our shores. It must also be measured by the opportunities we create for our people.”

“Our vision is to build a stronger, higher-value tourism industry where Turks and Caicos Islanders are not simply employees, but entrepreneurs, business owners and active participants in the economic opportunities tourism creates. This is why our recent Community Connect meetings across the sister islands were so important. We want to engage directly with our communities, understand their challenges and ensure that as our tourism industry grows, the opportunities for our people grow alongside it. Ultimately, tourism must do more than bring people to our shores. It must improve the lives of the people who call these islands home.”

Cruise arrivals reflect return to regular itineraries

Cruise passenger arrivals at the Grand Turk Cruise Port followed a different trend during the first nine months of 2026, with figures reflecting a return to more typical cruise itineraries following an unusually strong period in 2025.

Last year, cruise lines added Grand Turk to their itineraries, resulting in exceptionally high passenger volumes and cruise calls. With itineraries returning to more regular patterns this year, cruise passenger arrivals declined year over year throughout the first nine months.

The destination received 62,095 cruise passengers in September, a 22 percent decrease from the 79,341 recorded in September 2025. From January through September, total cruise passenger arrivals stood at 838,533, compared with 1,016,532 during the same period last year, representing an 18 percent decline.

Cruise Arrivals by Quarter (2025/2026)

While the cruise figures reflect a normalisation from last year’s elevated numbers, the continued growth in stayover arrivals provides a positive indicator of the destination’s performance in its overnight visitor market.

It is projected that the month-on-month increases in stayover arrivals will continue into the upcoming winter season, especially with the additional airlift expected from new and existing gateways in Canada and the US.

 

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