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OFFICE OF THE DEPUTY PREMIER & MINISTRY OF PHYSICAL PLANNING & INFRASTUCTURE DEVELOPMENT

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Ministerial Statement April 18th, 2024

 

Mr. Speaker, fellow colleagues, strangers in the gallery, and the citizens of our great nation, it is indeed a great day here in these islands and certainly a privilege to be in the Nation’s Capital, here in the people’s house to deliver on behalf of the people of this country. Mr. Speaker, I align myself with the condolences expressed, particularly to the Freites family here in Grand Turk, especially Ms. Elizabeth whom we work very closely with in the Premier’s Office.

Proverbs 21:5 reads; “The plans of the diligent lead to profit as surely as haste leads to poverty.” Mr. Speaker, this scripture emphasizes the importance of careful planning and diligence in managing the finances of this country. We are fully cognizant, Mr. Speaker, that the public purse belongs to the people and so we have diligently strategized how we will not only spend but invest every cent into the development of this country and its citizens. As I rise today, Mr. Speaker, I am excited as Minister of Physical Planning & Infrastructure Development, imbued with a profound sense of responsibility and a distinct vision for the future of our country’s infrastructure. Our mandate is clear: to build and maintain the physical foundation upon which our society thrives. Our commitment is to enhance the quality of life for each citizen, to develop our communities, and to strengthen the backbone of our economy; our infrastructure.

Mr. Speaker, there are several Departments under our Ministry’s purviews. Allow me to take this Honorable House through our achievement and our goals over the next fiscal year.

 *Department of Planning: **

The Department of Planning is tasked with formulating comprehensive and sustainable development plans across the country. In our quest to make services more accessible and transparent, the department will enhance data collection, analysis, and stakeholder engagement to ensure that our planning processes are inclusive and responsive to our citizens’ needs. Mr. Speaker, this new application system will enable the Department to automate plan submissions, review and approve during the processes. Users will be able to import plans and supporting documents directly into the system where they are automatically organized and routed to the appropriate viewers. Through these efforts, community development and infrastructure initiatives will be accelerated. This new electronic plan review system will transform the planning process and support efficient collaboration and improve public transparency. This initiative will enable us to build more resilient and vibrant communities for the future. This, Mr. Speaker, is the work of a progressive Government.

Over the past year, The Department has been working closely with the informal settlements unit to address these settlements within our communities. One hundred and sixty-five (165) structures have been identified for demolition, two hundred and eighteen (218) enforcement notices have been issued, three cases progressed before the court and twelve (12) penalty fines distributed totaling seventy-five thousand dollars. Mr. Speaker, this is a government in action.

Mr. Speaker, we have made progress in advancing the review and amendment of the National Physical Development Plan 2020 to make changes to the zoning of specific parcels. These amendments will facilitate sustainable urban development while ensuring compliance with local regulations and addressing community needs as they arise. This has already been noted in Cabinet and will progress to the next stages. They say the proof is in the pudding? Well, it just got sweeter because we are delivering for the people and doing more in 2024.

**Department of Housing and Community Renewal: **

Affordable housing and community renewal are key priorities for our government. The Department of Housing and Community Renewal will receive significant funding to support the development of affordable housing projects, improve community infrastructure, and revitalize blighted areas. We are committed to ensuring that all our citizens have access to safe, decent, and affordable housing options. Mr. Speaker, following the successful launch of the National Housing Policy, the Department has made significant strides in achieving its objectives. The application process was opened to the public and eleven (11) applications were received for program 1, three hundred and thirty-two (332) applications under program 2 and thirty-eight (38) expressions of interest in program 3. Of the 332 applications received, 289 were shortlisted. These applications have been grouped into batches and repairs for the first batch of applicants are due to commence shortly. The Cabinet has approved the proposal to streamline the allocation of Crown Land for Housing Development from recommendations made during the public consultation. Vehicles for this department have been tendered and we hope to have them mobilized very soon to assist with conducting site inspections during the construction phase of these projects. The Department has proposed a detailed concession package for developers under our program 1 which will incentivize their participation along with other benefits. Mr. Speaker, I know some people here are like doubting Thomas; they need to see it to believe but things are happening in this department. We are developing an online application portal to streamline the submission process of applications where the public and potential developers can upload all attachments from one location, minimizing errors and improving efficiency. Mr. Speaker, an affordability index is also being developed by the Housing Department to determine what constitutes affordable housing across the various islands and constituencies considering factors such as housing costs, household size etc. and this is being done in collaboration with the Statistics Authority.  It’s been a long time coming but change is here.

**Department of Estates Management: **

The efficient management of government estates is essential for the effective delivery of public services. The Department of Estates Management will receive additional resources to maintain and upgrade government buildings, improve efficiency, and ensure a conducive working environment for civil servants. We will also explore opportunities to optimize the use of government assets. Mr. Speaker, our public service is growing, Ministries and Departments are outgrowing their current workspaces, and Estates Management must move quickly to secure comfortable working environments for staff across the Government. To this end, a sum of $5.4M has been allocated for rental spaces to ensure that our people are in suitable environments to carry out the work that they are expected to produce. This is an increase of 15% over last year’s outturns.  Mr. Speaker, within the last fiscal year, attempts were made to privatize janitorial services, however, because we are a government who seeks to do things and do it well; we’ve met some challenges during the process and therefore made the decision to delay this project until the appropriate mechanisms have been established.

**Public Works Department: **

The Public Works Department which is responsible for the construction and maintenance of public infrastructure have an allocated sum of over $7M to support the rehabilitation of critical infrastructure, expand access to underserved areas, and enhance resilience in infrastructure projects. Our goal is to create a robust and reliable infrastructure network that supports economic growth and social development.

**Mechanical Department: **

The Mechanical Department plays a crucial role in maintaining and repairing essential mechanical systems in government buildings and infrastructure. We have allocated funds for the procurement of new equipment to improve the standards of the mechanical workshops across the islands by conducting repairs to the facilities and procuring heavy duty and specialist equipment. Training of personnel, and the implementation of preventive maintenance programs to ensure the efficient operation of mechanical systems across the country is also a priority for this division. We have commenced the preparation for a new government fleet which will include streamlining the procurement process, reviewing the existing fleet and preparing for the support of plug-in hybrid units and eventually move towards electric capabilities. Mr. Speaker, we are currently working assiduously to finalize the vehicle policy that will apply to ministries across government. It has already been drafted and circulated and will move to its final stages to be submitted to Cabinet for approval.

**Project Management Department: **

Effective project management is essential for the successful implementation of infrastructure projects. The Project Management Department will receive increased funding to strengthen project oversight, improve coordination among stakeholders, and enhance the monitoring and evaluation of projects. We are committed to delivering projects on time, within budget, and to the highest quality standards. Mr. Speaker, this budget allocation will facilitate training and certification of our staff compliment in FIDIC contracts, project management PMI and PMP from the project Management Institute, RICS for quantity Surveyors and Estimators, and other technical areas across various disciplines to ensure they remain current with standard procedures and industry practices.

**Maintenance Department: **

The Maintenance Department plays a vital role in ensuring the ongoing upkeep and maintenance of public infrastructure assets. We have increased funding for routine maintenance activities, repair works, and asset management programs to prolong the lifespan of infrastructure assets and reduce long-term maintenance costs. We are committed to ensuring that our infrastructure remains safe, functional, and sustainable for years to come.

Firstly, Mr. Speaker, the maintenance of schools and other public buildings is not just an investment in bricks and mortar; it is an investment in our future generations. Therefore, we are dedicating a significant portion of our budget to ensure that our educational facilities are not only safe and conducive to learning but are also equipped to inspire and nurture the leaders of tomorrow. We will be upgrading classrooms, improving sanitation facilities, and ensuring that our schools are technologically ready to meet the demands of modern education.

Secondly, Mr. speaker, we are acutely aware that our nation is no stranger to the wrath of nature. Hurricane shelters are a critical aspect of our disaster preparedness strategy. This year, we are increasing funds allocated to the strengthening and expansion of our hurricane shelters. These sanctuaries must be capable of withstanding the severest of storms, offering a haven to those whose homes are threatened.

In the realm of road maintenance, our budget reflects an understanding that well-maintained roads are the arteries of our economy facilitating daily commutes. We are earmarking substantial resources for the repair and resurfacing of roads, and the implementation of modern traffic management solutions to reduce congestion and enhance safety. Mr. Speaker, $2M has been allocated for the initial phase of solar streetlights across constituencies, $2M for road paving and grading, an additional $1.35M in the Framework Agreement to aid in the delivery of the Public Work Ordinance. We aren’t talking small change Mr. Speaker; we are spending big money.

Moreover, community enhancement is a testament to our belief in not just the functionality, but also the spirit of our public spaces. We are significantly increasing the budget to beautify parks, create public recreational facilities, and revitalize communal spaces. These projects are designed to foster community pride, encourage social cohesion, and promote improved family lifestyles.

Disaster Management & Emergencies

As Minister with responsibilities for the Department of Disaster Management, I am pleased to report Mr. speaker that we have given this Department two new homes in both Grand Turk and Providenciales through the purchase of a building that will serve as the headquarters and office space and the eminent relocation. Now the team will have adequate space for effective coordination of responses to emergencies. Strategic investments are at the core of this government, focusing on long-term benefits rather than short-term gains.

Mr. speaker with a designated $1.4M for generators and housing we are ensuring that the department is equipped with the necessary resources to effectively navigate any potential adverse outcomes. We are also relocating the Grand Turk team to their new office space. The budget delineates clear priorities, earmarking funds for crucial sectors such as disaster management; considering the investments outlined earlier along with significant funding for the maintenance and upkeep of our registered shelters.

Policy, Planning & Technical Support

In alignment with our national vision and development goals, we have formulated robust policies aimed at guiding the sustainable growth and modernization of our ministry’s capabilities. We have adopted a comprehensive approach and recognized that the successful implementation of our ambitious agenda requires not only vision but also technical expertise. Therefore, $1.8M earmarked for professional and consultancy affords us the opportunity to provide greater support to projects going forward.

Mr. Speaker, economic projections suggest that the implementation of this budget will lead to job creation, increased productivity, and a more robust economy and so we will improve efforts to engage contractors with periodic training sessions throughout the year equipping them with the skillset to prepare proper bids for both recurrent and capital projects. The intention is for these sessions to be hosted on all islands. Our upcoming 3rd annual contractor’s symposium will further solidify their knowledge enabling our local contractors to participate in works issued by our ministry. Mr. speaker, our aim is to create a skilled workforce with our contractors, establishing a balanced system and minimizing deficiencies in the process. We have also made progressive plans for increased media and communication competencies to keep the public informed of the various programs and expected deadlines.

Capital Projects

Despite the size of the budget, fiscal responsibility remains a foundation of our financial strategy. While there have been several capital projects re-tendered, there is still a significant number of projects that fall within this budget cycle:

  • Boats for Police (Lot 2)
  • Boats for Police (Lot 3)
  • CCTV for Police
  • Purchase of Patrol Vessel – Regiment
  • DECR Equipment – Vessel
  • DECR Equipment – Outboard Engines
  • Drainage and Site Works HJRHS
  • Highway and Road Improvements-GDT
  • Remediation Works to Ponds and Bridges – West Road and Church Folly
  • Remediation Works to Ponds and Bridges – Ponds for GDT
  • Housing Project Initiative – Program 2
  • Digitization Phase 2 – Consultancy for National Identification System – Stage 1a
  • Land Registry Digitalization Project
  • Crown Land Project
  • Climate Resilience Coastal Management
  • Bridges, Ponds and Roads – GDT Roads
  • Consultancy Framework Agreement for Public Works
  • Construction of Warehouse Building in Grand Turk
  • Consultancy for Geodetic Global Navigation Satellite Systems
  • Community Parks Development – Five Cays and Kew Town
  • Repairs to RGHS Art Block
  • Back-up Generators including Housing
  • Biosecurity Unit
  • Purchase of Incinerator
  • Ambulances for Islands (8 Ambulances)
  • Community Roads All Islands – Providenciales
  • Leeward Highway Rehabilitation Works

Mr. Speaker, the $1.8M in technical support will aid in these projects being delivered on time, within budget and with maximum return for our citizens.

Community Enhancement Program/ C.E.P

The budget for the works program in this fiscal year is ambitious; but necessary. I assure you that every dollar invested in this program has been carefully considered to improve the quality of life for our citizens, to stimulate economic growth and prepare this country for the challenges and opportunities of the future. Mr. speaker, this program has extensive cost benefits and reflects the strategic priorities of this government. In the last financial year, our efforts yielded much success through the following initiatives:

GRAND TURK:

  • Construction of two (2) gazebos to the amount of $80,000.00
  • Construction of Lunch Shed at HJRHS to the amount of $86,869.00
  • RFP for the beatification of the Grand Turk sign to the amount of $37,560.00
  • Verge Cleaning works in the amount of $90K

SALT CAY:

  • Construction of fencing around landfill/dump site to the amount of $98k.
  • Verge cleaning: $37K
  • Works to water depot: $9K
  • Back-up Generator R.O Plant: $214K
  • Deans Dock Repairs: $70k
  • Gazebo – North District: $52,500.00
  • Gazebo – South District: $47,501.00
  • Refurbishment of pool area – Duncombe Point – $9,325. 00
  • Garbage receptacles x 4 – $36,582.00
  • Duncombe point $8,895.00
  • Hurricane Shelter – $9,449.00
  • Airport – $9,298.00
  • Dean’s Dock – $8,940.00
  • Fencing to Salt Cay Clinic – $5.849.85
  • Refurbishment works to Salt Shed $70k

SOUTH CAICOS:

  • Construction of Boat slip/ramp to the amount of $46K
  • Construction of Drainage cover to the amount of $36K

MIDDLE CAICOS:

  • Demolition Works to the amount of $150K.

PROVIDENCIALES:

  • Construction of Sidewalks to the amount of $382K
  • Construction of gazebos to the amount of $42K
  • Construction of boat ramps to the amounts of $96K
  • Construction of Welcome Sign to the amount of $45K.

The Ministry has achieved remarkable milestones spearheading the country’s infrastructural transformation and development. Looking ahead to the new financial year, the Ministry is poised to embark on a rigorous agenda.

Mr. Speaker, we have several new and ambitious projects for the CEP and Capital Projects this year!

GRAND TURK

  • Grand Turk Market and Welcome Centre – $2.5M
  • Repairs to NJS Francis Park
  • Refurbishment of Lester Williams Park
  • Community Parks Development – North Back Salina Park
  • Refurbishment of West Road Park

SALT CAY

  • Works to Matthew Canal- Salt Cay – $800K
  • Refurbishment of the Cricket Field – $250K

SOUTH CAICOS

  • Improvement to Cockburn Harbour – XSC – $1M
  • Regatta Village – $1M
  • Conch Ground – $1.5M
  • Community Roads – $1.5M

North Caicos

  • Whitby Roads – XNC – $1.14M
  • Renovation of Whitby Community Center – $50K
  • Refurbishment of Hollywood Park – $40K
  • Refurbishment of Horse Stable Beach – $550K
  • Bottle Creek Community Centre – $3.2M

MIDDLE CAICOS:

  • Repairs to Lorimers Community Center – $100K
  • Refurbishment of Bambara Community Centre – $50K
  • Bambara Beach Project – $800K

PROVIDENCIALES:

Leeward and Long Bay (ED5)

  • Community Roads – $350K
  • Upgrade to Leeward Palms Park – $85K
  • Develop Long Bay Walking Park – $100K
  • Speed Tables – $50K

The Bight (ED6)

  • Speed Tables – $50K
  • Construction of Sidewalks $100K
  • Tower Drive Kids Park – $100K
  • Community Parks Development – Juba Sound – $85K
  • Upgrade the Bight Community Park – $650K
  • Community Centre- Bight – $1.5M

Cheshire Hall (ED7)

  • Community Roads – $400K
  • Speed Tables – $75K
  • Construction of Sidewalks $200K
  • Refurbishment of Gustavus Lightbourne Complex – $1.2M

Blue Hills (ED8)

  • Clementina and Fuller Walkin Park – $550K
  • Community Parks Development –Blue Hills – Multipurpose court, kids shaded area, fencing lighting and parking – $150K
  • Water Connections – $100K
  • Construction of Community Entrance Signs $150K
  • Mobile Clinic – Blue Hills – $450K

Five Cays (ED9)

  • Beautification to Main Entrance to Five Cays – $100K
  • Sidewalks – Chalk Sound – $250K
  • Sapodilla Bay Beach Project – $850K

Wheeland and West Caicos (ED10) Awarded/Commenced or Completed

  • Recreational Pavilion – $500K
  • Construction of Community Entrance Signs $100K

Mr. Speaker, the investments we are making today are not expenses; they are the seeds of our future prosperity. Each dollar spent is meticulously planned to yield tangible benefits for our communities. Our infrastructure is the stage upon which the story of our nation’s progress is enacted, and with this budget, we are ensuring that this stage is set for a stellar performance in 2024 and beyond.

In conclusion, the budget allocation for the Ministry of Physical Planning and Infrastructure Development reflects our commitment to promoting sustainable development, enhancing the quality of life for all citizens, and building a resilient infrastructure network for the future. We remain dedicated to efficient resource management, transparent governance, and stakeholder engagement to achieve our nation’s development goals.

Before I yield Mr. Speaker, I wish to reference a familiar scripture Matthew 6:21; “For where your treasure is, there your heart will be also.” How we allocate our resources reflects our priorities and values. Our infrastructure reflects our collective ambition. Through careful planning, strategic investment, and a relentless pursuit of development, we are not just building roads, schools, and shelters, we are building a nation.

I will continue to support the efforts of my PPID Team and work towards a prosperous and sustainable future for the Turks and Caicos Islands.

Thank you.

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Government

Dr. Raven A. Saunders Attains Master’s Degree in Public Health

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Public Service Times Spotlight

 

Turks and Caicos – Dr. Raven A. Saunders is a Grand Turk native and dedicated medical professional. She graduated from H.J. Robinson High School and the Turks and Caicos Islands Community College before earning a double major in Biology and Biochemistry from the University of Massachusetts Dartmouth. Dr. Saunders completed her Medical Degree at the University of the West Indies in 2018. She began her career as an intern at St. Ann’s Bay Hospital and later worked as a Senior Health Officer in Jamaica. After returning home in 2020, she served as Clinic Manager and Family Doctor at Omnicare and ACCU Diagnostics.

In February 2021, Dr. Saunders joined the COVID-19 response team and became Deputy Chief Medical Officer in July 2023. In her free time, she enjoys reading and watching films.

Dr. Saunders shared her academic journey and future plans with the Public Service Times.

Could you share a bit about your background, including where you’re from, your academic journey, current job title, and some of you hobbies?

I am a native of Grand Turk, a graduate of H.J. Robinson High School and the Turks and Caicos Islands Community College. I continued my studies at the University of Massachusetts Dartmouth, where I graduated with a double major of Bachelor of Science in Biology & Biochemistry with Magna Cum Laude. In 2018, I successfully completed medical school at the University of West Indies in Kingston, Jamaica. I was able to garner a wealth of medical experience as a medical intern at the St. Ann’s Bay Hospital, where I was trained in multiple disciplinaries. Then, I got to further enhance my skills by working as a Senior Health Officer in multiple clinics throughout the North East Regional Health Authority in Jamaica.

In 2020, I returned home and was initially working in the private sectors. I worked as the Clinic Manager and Family Doctor on Ambergris Cay for Omnicare and as the Family Doctor in Providenciales with ACCU Diagnostics. Both opportunities were extremely rewarding. However, in February 2021, I was delighted when I was offered a post with the COVID-19 response team at the Primary Health Care Grand Turk Clinic then appointed Medical Officer of the clinic. In July 2023, I became the Deputy Chief Medical Officer of the Turks and Caicos Islands.

Well, on most days, I’m a mild-mannered book reader and film buff. But in reality, I’m an undercover mystery solver. I constantly investigate obscure documentaries, analyze plot twists, and become way too invested in solving fictional crimes. My love of puzzles and mystery kept me pursuing medicine.

What inspired you to pursue a master’s degree, and how do you think it enhances your contributions with the Ministry of Health and Human Services?

My inspiration to pursue a master’s in public health came from a desire to address the systemic issues that affect health at a population level, particularly the health disparities that persist across different socioeconomic and demographic groups. Seeing the impacts of these inequities firsthand inspired me to gain the tools to create meaningful change and drive initiatives that reach people beyond traditional healthcare settings.

This degree enhances my contributions to the Ministry by providing a well-rounded understanding of public health policy, epidemiology, and health systems, allowing me to approach challenges with evidence-based strategies. Additionally, my studies have deepened my skills in program evaluation and data analysis, so I can assess current health initiatives’ effectiveness and identify improvement areas. This knowledge helps me propose solutions that are not only impactful but also sustainable, ensuring future health programs have long-term benefits for the populations they serve.

What is one key insight from your studies that you believe could significantly benefit the initiatives of the Ministry of Health and Human Services?

One important concept I learnt during my studies is the Stevens and Raftery’s model of healthcare needs assessment. This model attempts to achieve the greatest good for the most significant number by focusing resources where they achieve the most benefit for the patients. It intrinsically weaves the importance of need, supply and demand. The need is defined as the individual or population’s ability to benefit from healthcare. For instance, communities with high rates of chronic conditions like diabetes or heart disease have a greater need for preventive care, screening programs, and lifestyle interventions. Accurately assessing need is crucial for effective resource allocation, as it ensures that public health initiatives are targeted at the areas and populations where they are most beneficial.

The demand is the measure of what people want, and the supply is the health services currently provided to the country. Balancing need, supply, and demand is essential for creating an effective public health system. Misalignments, such as a high need for mental health services but limited supply or demand, can lead to gaps in care and worsen health disparities. Addressing these factors with coordinated strategies, data-driven resource allocation, and community engagement helps to build a resilient, responsive public health system that meets the Turks and Caicos Islands’ needs.

 How do you plan to apply what you’ve learned to improve efficiencies or strategies within the Ministry?

Building on my earlier answer regarding health care needs assessment, the Ministry can benefit from an updated assessment. Our country is evolving and embracing different cultures, demographics and with this more diseases, especially non-communicable diseases. We need to leverage data analytics to optimize resource allocation and identify areas for improvement. By conducting needs assessments and using predictive analytics, we can pinpoint regions with higher disease burdens or resource shortages and proactively address these gaps. Additionally, implementing regular program evaluations will allow the Ministry to monitor effectiveness, adjust real-time strategies, and reallocate resources to maximize impact.

Applying health equity principles will guide the Ministry in designing programs that are accessible and culturally sensitive to underserved communities. Through partnerships with local organizations and community leaders, we can co-create interventions that address specific needs and resonate with those we serve. This approach builds trust and improves the uptake of public health services, ultimately improving program efficiency.

In what ways did your education challenge your prior assumptions, and how will you leverage this new perspective in your work?

My studies in public health opened my eyes to a proper understanding of how crucial epidemiological studies are to managing diseases, especially on a population-based level. As a doctor, you are programmed to treat the individual. Now, as someone in a leadership role, I want to implement policies that can help the country collectively. This cannot really be achieved without updated data on the overall public health profile.

Health surveys, chronic disease studies and updated disease statistics are key passions of mine that have formed after my studies. As a society, we cannot continue to implement programs or policies if we do not know what the society needs; are there even a demand for these programs; and can we properly supply and maintained these programs.

What advice would you offer to colleagues contemplating a similar path for their professional advancement?

My main takeaway for persons wishing to pursue healthcare or any professional advancement is “to embrace lifelong learning”. This path requires a mindset of continuous education. Be open to learning from various sources—colleagues, communities, and research. Also, not all knowledge is earned in institutions, the co-worker with multiple years of experience has multitudes of wisdom to share. Public health, for instance, spans across social sciences, epidemiology, policy, and more, so staying curious and adaptive is crucial.

How do you envision the evolution of the Ministry of Health and Human Services, and what role do you see yourself playing in that transformation?

Strengthening the Primary Healthcare services is what I envision for the Turks and Caicos Islands. Developing more robust healthcare facilities equipped with modern technology to ensure quality care throughout the islands. Improving our clinics can shift the focus from reactive to preventative healthcare through public awareness campaigns, regular health screenings, especially for cancers predominantly in our population, and vaccination programs. This approach would aim to decrease the burden of chronic diseases, particularly at the hospitals and the need for treatment abroad. Secondly, building communication with our public and private healthcare sectors to better enhance community engagement and health outcomes.

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Government

Cabinet update on Cyber Security Breach, MONDAY, 30 DECEMBER 2024 

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Turks and Caicos Islands – Governor, Her Excellency, Dileeni Daniel-Selvaratnam, chaired a special meeting of Cabinet held on Monday, 30th December 2024 at the Office of the Governor, Leeward Highway, Providenciales.

All members of Cabinet were present.

The Cabinet were briefed on the ongoing response by the external cyber security technical experts and TCIG officials from the Ministry of Finance, DETI and National Security.

Summary

On Wednesday 18 December, the Turks and Caicos Islands Government (TCIG) was the victim of a ransomware cyber-attack resulting in major distribution to services.

The investigation into the attack continues by external forensic investigators funded by the UK Government.

Due to a number of factors including the heightened threat of attack from malign actors, restoration and recovery is being conducted carefully, balancing the need for access to critical operations against the necessity for safe restoration of services, appropriately secured against known threats.

TCIG has engaged external cyber security specialists who are taking forward the technical recovery, which is focused on the restoration of essential services. This has included deploying a capability that will manage the detection and response of any malicious activity within the network.

In order to accelerate the restoration of critical services, the relevant business continuity plans are being activated, initially focused on the TCIG financial systems to enable payments. In parallel, work is underway to build alternative systems whilst work is ongoing to restore systems. Additional resources are being sought to accelerate this further and to enhance security measures in the coming weeks.

Recovery and Business Continuity Measures

TCIG is working in collaboration with external forensic investigators and external cyber security specialists who are continuing to work around the clock to investigate the breach, contain the threat and restore functionality.

Supported by a managed threat response service, all affected systems are undergoing comprehensive assessments to ensure their security before being brought back online and endpoint protection.

To mitigate the immediate impact, business continuity plans are being enacted to manually process outstanding and urgent payments. Priority will be given to the processing of payments prioritised by urgency within the following categories:

  • Social Welfare

  • Scholarship and Grants

  • Healthcare Related Payments

  • Cost of Living Program

  • Financial Assistance Program

  • Community Enhancement Program

  • Utility Payments

  • Bi-Weekly Employees

  • All other approved payments for goods and services 

Dedicated resources from the Ministry of Finance are being deployed to process these transactions manually while ensuring compliance with all necessary controls and safeguards. Consequently, non-urgent payments are likely to experience delays.

A detailed report on the nature of the attack and the steps taken to prevent future incidents will be submitted once the recovery process is complete.

Cabinet were assured that every possible measure was being taken to address the incident comprehensively and ensure ongoing protection.

Cabinet was also advised that several other key databases and applications remain operational. These include:

  • Status Cards;
  • Passports;
  • Elections Database;
  • RDS application for Driver’s License;
  • BMS Airport passenger processing; and
  • ASYCUDA (customs clearance)

Cabinet affirmed its commitment to providing all the resources needed to restore TCIG’s systems, whilst also building resiliency to mitigate against future attacks.

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Finance

Update on the Cost-of-Living Relief Programme: Resumption of Payments and Cheque Collection   

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Providenciales, Turks and Caicos Islands, Monday, 6th January 2025 – The Ministry of Finance, Investment and Trade is pleased to announce the resumption of the Cost-of-Living Relief Programme payment collection on Wednesday, 8th January 2025 which had been temporarily disrupted due to a recent cyber incident.

We understand the importance of these payments and we are committed to ensuring that all eligible recipients receive the assistance they require.

The Ministry is currently in the process of distributing the final batches of payments: Batch 4 and Batch 5. Batch lists can be viewed by visiting www.gov.tc.

Approved applicants can collect their cheques at the Treasury on Providenciales, the Treasury on Grand Turk, or the sub-treasury on South Caicos and North Caicos. Collection times are Monday to Thursday from 9:30 AM to 3:30 PM, and Friday from 9:30 AM to 3:00 PM. Please remember to bring your reference number along with a valid form of identification for collection.

Please be advised that cheques are for in-person collection only. There will be no deposits to any bank accounts for the Cost-of-Living Relief Programme.

For relief recipients who are disabled or confined to their home (in Turks & Caicos Islands), the Treasury will provide a cheque delivery service. To utilize this facility, approved applicants or his or her representative are asked to make a written request, for the delivery of the cheque to colreliefsupport@gov.tc.

The request must include the following:

  • a copy of the approved applicant Government Issued ID
  • application number
  • phone number and
  • address for the cheque to be delivered

Cheques will be valid for six (6) months from the printed date. All uncollected cheques will be voided and cancelled. Lost or stale dated cheques will not be reissued.

We genuinely appreciate your patience and understanding throughout this challenging period. Your support has been invaluable, and we remain committed to keeping you informed as we progress.

For any assistance or inquiries related to the Cost-of-Living Relief payments, please do not hesitate to reach out to our support team at colreliefsupport@gov.tc. We are here to help and provide the information you need.

Thank you for your continued trust in us as we work together to support our community.

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