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Fear that Horrible Airport Reviews damaging TCI Tourism

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Dana Malcolm

Staff Writer 

Gorgeous beaches, mouthwatering cuisine, warm locals and the beautiful culture of the Turks and Caicos all pale in comparison to the horror show of the Providenciales/Howard Hamilton International Airport and that opinion is coming directly from visitors. 

“Because of the way this experience was handled? Not coming back,” a visitor who was stuck in the airport overnight in March told us, while holding his tired three year old daughter. 

Dozens of similar reviews have been shared with the Magnetic Media news team directly as well as online. On some occasions the posts are riddled with expletives as tourists express their frustration. 

That a day at the airport can overshadow the Turks and Caicos’ extensive and luxurious offerings is a serious concern for stakeholders. 

“There is no way this can continue for another 3-5 years. Too many tourists are saying never again.” 

That timeline is supposed to be the cutoff point for a redevelopment of the airport.

But the question that operator put to our news team is if the pristine reputation of the country can continue to take the beating that the airport is giving it. Weekends are usually the worst. The problem, well documented over the years, is that too many aircraft come in too short a time frame bogging down arrivals and departures and concentrating thousands of guests in the airport at the same time.

It’s clearly the major issue, as on weekdays which usually have low traffic travelers report being in and out in minutes.

On the worst days though it results in a crush of people with barely standing room in the terminal while others wait in long lines in the blazing sun. The Turks and Caicos Islands Airports Authority (TCIAA) which oversees all government owned international airports in the country has begun to divert flights to private airfields nearby.

Godfrey Stewart, TCIAA CEO told the news team it was ‘simply an innovation to facilitate and maximize time and minimize diversion anywhere.’

“The option to use private ramps is not new. It’s situational as and [used] when needed. The TCIAA operations team understood the need to improvise and did so,” Smith told us

It comes at no charge to the TCIAA and is ‘ according to the CEO who described it as ‘most helpful.’

FBO operators aren’t as convinced, and they say a permanent solution is needed 

“It’s not ideal but it’s better than forcing them to circle for extended periods or have to divert because they need to land and there is no room.  That the airport thinks this is a better idea than spreading out the flights and continues to try to accept 50  flights in too short a window is really unfortunate,” one told us. 

The FBO’s aren’t the only ones who think this way, islanders and visitors have been calling for a drastic change in scheduling as well to spread out the flights allowing less congestion and smoother operations. For the government though that is a no-can-do for the Turks and Caicos.

“Slot management is program scheduling of flights to control volume and timing of flights. It works best in large airports rather than secondary airports like HHIA. 

Airlines build their flight schedule around its hub and connection demands at major hubs,” Arlington Musgrove, Minister of Immigration and Border Security, told the news team months prior when we had asked about the issue in the midst of another flare up of congestion. 

Already visitors who have experienced the airport are warning others to pick a trip elsewhere 

‘It obviously is outdated and in need of a huge renovation. I really can’t see myself coming back here. For a place to be expensive and the first thing you go through,” a traveler said  in a January 4 post on Yelp where the airport has a two-star rating. 

On March 25th another customer posted his detailed experience 

“I’ve travelled to many small countries/airports in my life, but have never experienced anything even close to as bad as the Providenciales airport in Turks and Caicos. For our departure, we waited 1 hour just to check our bags, then another 2.5 hours in a jam-packed, dirty, 85 degree line to get to security. Once in the gate area, another 2 hours before they announced that the flight was canceled. We had to spend $1200 for one-night hotel accommodations, then went back the next day for more of the same: delays, waiting in long lines in high heat.  Turks and Caicos has nice beaches and clear water, but this airport experience, along with the high costs, bad roads, water restrictions, and mosquitos do not make it worth the visit. Never again.”

It was similar to a February review, ”Utter and complete disaster. No staff, poor line management and extremely, extremely long lines— Not sure I want to experience this again. Go elsewhere.”

“Worst airport, I would not recommend going to Turks and Caicos because the airport is so terrible. It is hell on earth, maybe worse,” said another. And possibly one of the most damning came from a seasoned traveler 

“This is the worst organized airport I’ve ever been to, and I’m an airline pilot so I’ve been to a lot of them,” a traveler said on March 9. 

That was only some of the 2024 reviews and almost all advise travelers to avoid the country completely.

With the growing popularity of the Turks and Caicos the government is expecting to hit a million stay over guests soon the bulk of which will likely have to be funneled through the Providenciales International Airport. 

With no slowdown in sight some industry professionals are already worried that if the country doesn’t find a permanent solution to the crisis it will start to pay for that with lower arrival numbers.

News

RT&CIPF Acting Appointments 

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***MEDIA RELEASE***

 

 

Turks and Caicos, October 03rd, 2024 – The Royal Turks and Caicos Islands Police Force (RT&CIPF) wishes to announce the following temporary leadership changes as Commissioner of Police Edvin Martin has proceeded on six weeks of leave.

Deputy Commissioner (DCP) Rodney Adams will serve as Acting Commissioner from October 1 to October 6.

Following this, Assistant Commissioner (ACP) Kendall Grant will take over as Acting Commissioner.

Furthermore, effective October 7, 2024, the Force welcomes the temporary appointment of a second DCP, Fitz Bailey.  Mr. Bailey is a former DCP from the Jamaica Constabulary Force (JCF) with over 40 years of policing experience. The appointment is for a period three months and will provide further resilience to the Force Executive at this time.

During his career, Mr. Bailey has led the following portfolios: the Criminal Investigation Branch (CIB), the Intelligence Branch, the Counter-Terrorism and the Organised Crime Investigation

Branch (C-TOC). He was instrumental in reviewing and reorganising the JCF’s Crime Reporting and Case Management Policy and established a Cold Case Unit.

Mr. Bailey holds a Master of Science in Psychology and Criminal Investigation from the University of Liverpool, a Master of Science in National Security and Strategies from the University of the West Indies, Mona, and an Associate Degree in Accounting from the Management Institute for National Development.

Commissioner Martin stated: “Acting arrangements have been put in place to cover the period of my absence. The Force Executive has been fully briefed and will continue to maintain the strategic goals and objectives of the Force while at the same time ensuring the welfare of all staff”.

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Government

DETRESHA COX APPOINTED AS ASSISTANT COMMISSIONER OF LABOR

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Turks and Caicos, October 3, 2024 – The Office of the Deputy Governor is proud to announce Ms. Detresha Cox’s appointment to the position of Assistant Commissioner of Labor with the Ministry of Border Control and Labor.

Ms. Cox holds a Bachelor of Science degree in Labor and Employment Relations from the University of the West Indies, Cave Hill (2023), which has provided her with in-depth knowledge of labor laws and standards. She is currently pursuing a Master of Science in Development Studies, concentrating on Governance and Public Policy at SALISES, UWI Mona, further enhancing her expertise in the field.

Upon returning home from University, Ms. Cox served as a Senior Labor Inspector, a role in which she honed her skills in applying theoretical knowledge in real-world settings. In this position, she managed labor disputes, mediated conflicts between employers and employees, conducted workplace inspections, and ensured compliance with occupational safety and health standards. Her academic grounding and her hands-on experience have equipped her with a deep understanding of labor issues and the leadership skills necessary for her new role.

Ms. Cox, on her new role said: “I am incredibly honored and deeply grateful for the opportunity to serve as the Assistant Commissioner of Labor. This appointment is a great honor, and I am committed to using my knowledge and experience to contribute meaningfully to the department’s mission and the nation’s labor policy of enhancing labor relations and promoting equitable employment opportunities. With a focus on policy development, compliance, and fostering strong partnerships with stakeholders, I will work diligently to ensure the department continues to meet the needs of both employers and employees. My dedication to public service remains unwavering, and I look forward to driving positive change in the workforce. I want to express my sincere thanks for the overwhelming support and well wishes received; this encouragement has been a constant source of strength. As I step into this role, I believe that success is not just about what you accomplish but what you inspire others to do. Together, I look forward to building a brighter future for our workforce.”

Deputy Governor and Head of the Public Service, H. E. Anya Williams, remarked on Ms. Cox’s appointment, saying, “With extensive knowledge, a qualified educational background in Labor and Employment Relations, hands-on experience, and a commitment to advancing labor relations, Ms. Cox is poised to make significant contributions to the Ministry of Border Control and Labor. Embodying the qualities of a public servant—dedication, expertise, and a genuine commitment to uplifting the workforce. We are excited to see Ms. Cox lead as Assistant Commissioner of Labor and contribute to the continued advancement of labor standards in our community. We look forward to Ms. Cox’s contributions in her new role and are confident that she will greatly benefit the Ministry of Labor and the workforce at large.

Congratulations, Ms. Cox, on this well-deserved promotion.”

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News

EUD invites input from residents as it reopens public consultation on the Renewable Energy Bill

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Providenciales, October 3, 2024 – The Energy and Utilities Department (EUD) of the Turks and Caicos Islands’ Government (TCIG) is pleased to announce a program of further public engagement on the country’s proposed Renewable Energy and Resource Planning Bill 2023 (RE Bill).

“The EUD has embarked on a comprehensive consultation program with key stakeholders to the RE Bill, including all residents of the Turks and Caicos Islands,” explained EUD Commissioner Delano R. Arthur. “The program begins today with our request for your initial written feedback on the draft RE Bill, and continues throughout October with public meetings in communities across the country, a 5-part educational series that breaks down the key aspects of the proposed Bill, a brief survey to gauge your perspectives on both the RE Bill and solar development here in TCI, and more. We want to ensure residents have every opportunity to understand this important proposed legislation.”

The RE Bill puts legislated structure in place that enables a safe, reliable, and sustainable energy supply for all TCI residents, today and in the future:

  • It establishes a competitive government-managed procurement process for future large-scale renewable energy supplies
  • It enables homes and businesses to install small-scale renewable energy generators such as solar PV to meet their needs, and sell surpluses back to the grid
  • It makes it necessary for anyone who wants to produce renewable energy to get a license.
  • It outlines the rules for connecting renewable energy systems to the electricity grid, ensuring grid stability, safety and fairness.
  • It establishes an Energy Levy Fund which will collect a small fee from large-scale renewable energy producers to support new community renewable energy projects and research.

“With this Bill, our overarching goals are to reduce our reliance on fossil fuels, increase energy diversity, enhance energy security, and support the country’s transition to a more sustainable energy future,” added Commissioner Arthur. “It will provide a framework for renewable energy systems including licensing and interconnection, as well as the development of integrated resource planning for the energy sector in the Turks and Caicos Islands. It’s an important piece of legislation that will impact us all.”

The schedule of public consultation sessions, hosted by the EUD Commissioner and his team, will be shared via the EUD’s social media channels and in print media in the coming days and throughout October.

“The resources we are making available to you will help you better understand the RE Bill and how it impacts you,” continued Mr. Arthur. “We encourage you to engage fully – to review the materials and share your written feedback over the coming weeks, and join us in your local church basements and community halls when we come out to see you in October. These smaller, face-to-face sessions provide the best opportunities for meaningful conversation on our country’s energy future.”

TCI residents have until Friday, October 25, 2024 to provide initial written feedback on the draft Renewable Energy and Resource Planning Bill 2023. The Bill and associated materials may be found at https://www.gov.tc/eud/. Further, residents are encouraged to follow the EUD’s social media pages for the RE Bill survey launch in mid-October, and for details on public meetings in communities across the country.

Feedback on the Renewable Energy Bill can be sent to the following email address eudconsultation@gov.tc.

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