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Fear that Horrible Airport Reviews damaging TCI Tourism

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Dana Malcolm

Staff Writer 

Gorgeous beaches, mouthwatering cuisine, warm locals and the beautiful culture of the Turks and Caicos all pale in comparison to the horror show of the Providenciales/Howard Hamilton International Airport and that opinion is coming directly from visitors. 

“Because of the way this experience was handled? Not coming back,” a visitor who was stuck in the airport overnight in March told us, while holding his tired three year old daughter. 

Dozens of similar reviews have been shared with the Magnetic Media news team directly as well as online. On some occasions the posts are riddled with expletives as tourists express their frustration. 

That a day at the airport can overshadow the Turks and Caicos’ extensive and luxurious offerings is a serious concern for stakeholders. 

“There is no way this can continue for another 3-5 years. Too many tourists are saying never again.” 

That timeline is supposed to be the cutoff point for a redevelopment of the airport.

But the question that operator put to our news team is if the pristine reputation of the country can continue to take the beating that the airport is giving it. Weekends are usually the worst. The problem, well documented over the years, is that too many aircraft come in too short a time frame bogging down arrivals and departures and concentrating thousands of guests in the airport at the same time.

It’s clearly the major issue, as on weekdays which usually have low traffic travelers report being in and out in minutes.

On the worst days though it results in a crush of people with barely standing room in the terminal while others wait in long lines in the blazing sun. The Turks and Caicos Islands Airports Authority (TCIAA) which oversees all government owned international airports in the country has begun to divert flights to private airfields nearby.

Godfrey Stewart, TCIAA CEO told the news team it was ‘simply an innovation to facilitate and maximize time and minimize diversion anywhere.’

“The option to use private ramps is not new. It’s situational as and [used] when needed. The TCIAA operations team understood the need to improvise and did so,” Smith told us

It comes at no charge to the TCIAA and is ‘ according to the CEO who described it as ‘most helpful.’

FBO operators aren’t as convinced, and they say a permanent solution is needed 

“It’s not ideal but it’s better than forcing them to circle for extended periods or have to divert because they need to land and there is no room.  That the airport thinks this is a better idea than spreading out the flights and continues to try to accept 50  flights in too short a window is really unfortunate,” one told us. 

The FBO’s aren’t the only ones who think this way, islanders and visitors have been calling for a drastic change in scheduling as well to spread out the flights allowing less congestion and smoother operations. For the government though that is a no-can-do for the Turks and Caicos.

“Slot management is program scheduling of flights to control volume and timing of flights. It works best in large airports rather than secondary airports like HHIA. 

Airlines build their flight schedule around its hub and connection demands at major hubs,” Arlington Musgrove, Minister of Immigration and Border Security, told the news team months prior when we had asked about the issue in the midst of another flare up of congestion. 

Already visitors who have experienced the airport are warning others to pick a trip elsewhere 

‘It obviously is outdated and in need of a huge renovation. I really can’t see myself coming back here. For a place to be expensive and the first thing you go through,” a traveler said  in a January 4 post on Yelp where the airport has a two-star rating. 

On March 25th another customer posted his detailed experience 

“I’ve travelled to many small countries/airports in my life, but have never experienced anything even close to as bad as the Providenciales airport in Turks and Caicos. For our departure, we waited 1 hour just to check our bags, then another 2.5 hours in a jam-packed, dirty, 85 degree line to get to security. Once in the gate area, another 2 hours before they announced that the flight was canceled. We had to spend $1200 for one-night hotel accommodations, then went back the next day for more of the same: delays, waiting in long lines in high heat.  Turks and Caicos has nice beaches and clear water, but this airport experience, along with the high costs, bad roads, water restrictions, and mosquitos do not make it worth the visit. Never again.”

It was similar to a February review, ”Utter and complete disaster. No staff, poor line management and extremely, extremely long lines— Not sure I want to experience this again. Go elsewhere.”

“Worst airport, I would not recommend going to Turks and Caicos because the airport is so terrible. It is hell on earth, maybe worse,” said another. And possibly one of the most damning came from a seasoned traveler 

“This is the worst organized airport I’ve ever been to, and I’m an airline pilot so I’ve been to a lot of them,” a traveler said on March 9. 

That was only some of the 2024 reviews and almost all advise travelers to avoid the country completely.

With the growing popularity of the Turks and Caicos the government is expecting to hit a million stay over guests soon the bulk of which will likely have to be funneled through the Providenciales International Airport. 

With no slowdown in sight some industry professionals are already worried that if the country doesn’t find a permanent solution to the crisis it will start to pay for that with lower arrival numbers.

Government

RECENT CHARGES AGAINST US NATIONALS FOR POSSESSION OF AMMUNITION OFFENCES

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The Turks and Caicos Islands Government cannot comment on ongoing legal cases before the courts but confirms the following four (4) US nationals have been charged for possession of ammunition offences against the Firearms Ordinance (as amended).

  • MICHAEL LEE EVANS, 72, of Texas, pled guilty to possession of seven (7) 9mm rounds of ammunition. Appeared before the court on Wednesday, 24th April 2024, via video conference link. Currently on bail, with sentencing hearing adjourned to June 18th, 2024.
  • BRYAN HAGERICH, Pennsylvania, pled guilty to possession of twenty rounds of ammunition  (rifle rounds). Currently on bail. Scheduled to reappear in court on May 3rd, 2024.
  • TYLER SCOTT WENRICH, 31, of Virginia, is currently remanded at the Department of Corrections and Rehabilitation (Grand Turk). He is charged with possession of two (2) 9mm rounds. He has not applied for bail.
  • RYAN TYLER WATSON, 40, of Oklahoma, currently on bail, charged with possession of four (4) rounds of ammunition. Appeared in court on April 24th, 2024. The matter was adjourned to June 7th, 2024

Persons in the Turks and Caicos Islands do not have a constitutional right to carry firearms. The Turks and Caicos Islands welcomes all visitors but reminds travellers that the importation of firearms, ammunition (including stray bullets), and other weapons is strictly forbidden unless licence to do so has been issued by the Commissioner of Police.

The Turks and Caicos Islands have clear laws against the possession of firearms and or ammunition and strict penalties in order to serve and protect the community. Firearm and or ammunition offences carry a mandatory minimum custodial sentence of twelve years plus a fine. An Attorney General’s Reference to the Court of Appeal certified that where a court finds there are exceptional circumstances, the sentencing judge has discretion to impose a custodial sentence (less than the twelve years) and a fine that are fair and just in the circumstances of each case. The Turks and Caicos Islands is a British Overseas Territory with a common law legal system.

Travellers are strongly advised to search their luggage before they travel to the Turks and Caicos Islands to ensure they do not bring in forbidden items inadvertently. The Turks and Caicos Islands reserves the right to enforce its legislation and all visitors must follow its law enforcement procedures.

The Transportation Security Administration screening in the United States may not identify ammunition in a traveller’s baggage; it is the traveller’s responsibility to ensure their baggage is free of ammunition and/or firearms. Permission from an airline carrier does not constitute permission to bring firearms or ammunition into the Turks and Caicos Islands and will result in arrest.

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Health

Increased cases of Chicken Pox Prompts Ministry of Health and Human Services Response

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PRESS RELEASE

MINISTRY OF HEALTH & HUMAN SERVICES

Providenciales, Turks and Caicos Islands, 25 April 2024 – The Ministry of Health and Human Services is issuing a public advisory regarding a recent increase in chicken pox cases, particularly within school communities in the regions of Grand Turk and Providenciales. The Ministry is actively monitoring the situation and is working closely with affected schools to provide support and education aimed at preventing further spread of the virus.

Chicken pox, caused by the varicella-zoster virus, is a highly contagious infection characterized by a distinctive rash of itchy red spots or blisters. Transmission occurs via droplets, aerosols, or direct contact with respiratory secretions, and almost always produces clinical disease in susceptible individuals. While mostly a mild disorder in childhood, varicella tends to be more severe in adults. It may be fatal, especially in neonates and in immunocompromised persons. The Ministry urges parents, teachers, and the general public to remain vigilant and familiarize themselves with the signs and symptoms of chicken pox, which may include:

  • Rash: The primary symptom of chicken pox is a rash that typically begins as small red spots, which then develop into fluid-filled blisters over several days.
  • Fever: Children with chicken pox may experience a mild to moderate fever, often preceding the appearance of the rash.
  • Fatigue: Some individuals may feel generally unwell, tired, or lethargic.
  • Loss of Appetite: A decreased desire to eat may accompany other symptoms of chicken pox.

Management aims to relieve symptoms and reduce the risk of complications and may include:

  • drinking plenty of fluid (try popsicles if your child is not drinking) to avoid dehydration.
  • taking paracetamol to help with pain and discomfort.
  • cut your child’s fingernails and put socks on their hands at night to stop them scratching.
  • use cooling creams or gels e.g. Calamine lotion
  • speak to your health care provider about using antihistamine medicine to help itching.
  • bathe in cool water and pat the skin dry (do not rub)
  • dress in loose clothes.

 

  • do not use ibuprofen unless advised to do so by a doctor, as it may cause serious skin infections.
  • do not give aspirin to children under 16.
  • do not go near newborn babies, or anyone who is pregnant or has a weakened immune system, as chickenpox can be dangerous for them.
  • do not scratch the spots, as scratching can cause scarring.

To mitigate the spread of chicken pox within schools and communities, the Ministry emphasizes the importance of practicing good hygiene habits, including frequent handwashing with soap and water, covering coughs and sneezes with a tissue or elbow, and avoiding close contact with infected individuals.

In the event that a child exhibits symptoms of chicken pox, parents and caregivers are advised to keep them at home and seek medical attention promptly. A sick leave for a period of 14 days is usually given. After the 14 day sick leave period, the individual must return to the physician or the public health nurse at one of the primary care clinics to obtain a fit for work or school certificate allowing them re-entry back into school or work. Anyone returning earlier than this time or without this certificate should not be allowed in school so as to prevent spread to other children. Additionally, it is crucial to inform school authorities to prevent further transmission among classmates and staff.

The Ministry of Health and Human Services is committed to ensuring the health and well-being of all citizens, and will continue to work diligently to address this current situation. For further information and guidance on chicken pox prevention and management, please visit Turks and Caicos Islands Ministry of Health and Human Services Facebook page at https://www.facebook.com/tciministryofhealth/.

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TCI News

Ammunition Charges

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PUBLIC AFFAIRS AND COMMUNICATIONS OFFICE

Police Headquarters, Airport Road

Providenciales, Turks and Caicos Islands

Tel: 649-941-4448|Email: media@tcipolice.tc

SERVICE WITH PRIDE AND INTEGRITY

 

April 25th, 2024.

On Tuesday, 23rd April 2024, officers from the Criminal Investigations Department of the Royal Turks and Caicos Islands Police Force charged a 31-year-old male.

TYLER SCOTT WENRICH of Virginia, USA, is charged with POSSESSION OF AMMUNITION.

Mr Wenrich appeared before a Grand Turk Magistrate yesterday (April 24th) and was remanded into custody at the Department of Corrections and Rehabilitation pending a June 07th Sufficiency Hearing.

Based on reports, Mr. Wenrich travelled to Grand Turk on a cruise ship.

While going through a security checkpoint, it was discovered Mr Wenrich allegedly had ammunition in his possession.

Officers of the Grand Turk Police Station were called, and Mr Wenrich was arrested and subsequently charged.

 

 

 

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