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Fear that Horrible Airport Reviews damaging TCI Tourism

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Dana Malcolm

Staff Writer 

Gorgeous beaches, mouthwatering cuisine, warm locals and the beautiful culture of the Turks and Caicos all pale in comparison to the horror show of the Providenciales/Howard Hamilton International Airport and that opinion is coming directly from visitors. 

“Because of the way this experience was handled? Not coming back,” a visitor who was stuck in the airport overnight in March told us, while holding his tired three year old daughter. 

Dozens of similar reviews have been shared with the Magnetic Media news team directly as well as online. On some occasions the posts are riddled with expletives as tourists express their frustration. 

That a day at the airport can overshadow the Turks and Caicos’ extensive and luxurious offerings is a serious concern for stakeholders. 

“There is no way this can continue for another 3-5 years. Too many tourists are saying never again.” 

That timeline is supposed to be the cutoff point for a redevelopment of the airport.

But the question that operator put to our news team is if the pristine reputation of the country can continue to take the beating that the airport is giving it. Weekends are usually the worst. The problem, well documented over the years, is that too many aircraft come in too short a time frame bogging down arrivals and departures and concentrating thousands of guests in the airport at the same time.

It’s clearly the major issue, as on weekdays which usually have low traffic travelers report being in and out in minutes.

On the worst days though it results in a crush of people with barely standing room in the terminal while others wait in long lines in the blazing sun. The Turks and Caicos Islands Airports Authority (TCIAA) which oversees all government owned international airports in the country has begun to divert flights to private airfields nearby.

Godfrey Stewart, TCIAA CEO told the news team it was ‘simply an innovation to facilitate and maximize time and minimize diversion anywhere.’

“The option to use private ramps is not new. It’s situational as and [used] when needed. The TCIAA operations team understood the need to improvise and did so,” Smith told us

It comes at no charge to the TCIAA and is ‘ according to the CEO who described it as ‘most helpful.’

FBO operators aren’t as convinced, and they say a permanent solution is needed 

“It’s not ideal but it’s better than forcing them to circle for extended periods or have to divert because they need to land and there is no room.  That the airport thinks this is a better idea than spreading out the flights and continues to try to accept 50  flights in too short a window is really unfortunate,” one told us. 

The FBO’s aren’t the only ones who think this way, islanders and visitors have been calling for a drastic change in scheduling as well to spread out the flights allowing less congestion and smoother operations. For the government though that is a no-can-do for the Turks and Caicos.

“Slot management is program scheduling of flights to control volume and timing of flights. It works best in large airports rather than secondary airports like HHIA. 

Airlines build their flight schedule around its hub and connection demands at major hubs,” Arlington Musgrove, Minister of Immigration and Border Security, told the news team months prior when we had asked about the issue in the midst of another flare up of congestion. 

Already visitors who have experienced the airport are warning others to pick a trip elsewhere 

‘It obviously is outdated and in need of a huge renovation. I really can’t see myself coming back here. For a place to be expensive and the first thing you go through,” a traveler said  in a January 4 post on Yelp where the airport has a two-star rating. 

On March 25th another customer posted his detailed experience 

“I’ve travelled to many small countries/airports in my life, but have never experienced anything even close to as bad as the Providenciales airport in Turks and Caicos. For our departure, we waited 1 hour just to check our bags, then another 2.5 hours in a jam-packed, dirty, 85 degree line to get to security. Once in the gate area, another 2 hours before they announced that the flight was canceled. We had to spend $1200 for one-night hotel accommodations, then went back the next day for more of the same: delays, waiting in long lines in high heat.  Turks and Caicos has nice beaches and clear water, but this airport experience, along with the high costs, bad roads, water restrictions, and mosquitos do not make it worth the visit. Never again.”

It was similar to a February review, ”Utter and complete disaster. No staff, poor line management and extremely, extremely long lines— Not sure I want to experience this again. Go elsewhere.”

“Worst airport, I would not recommend going to Turks and Caicos because the airport is so terrible. It is hell on earth, maybe worse,” said another. And possibly one of the most damning came from a seasoned traveler 

“This is the worst organized airport I’ve ever been to, and I’m an airline pilot so I’ve been to a lot of them,” a traveler said on March 9. 

That was only some of the 2024 reviews and almost all advise travelers to avoid the country completely.

With the growing popularity of the Turks and Caicos the government is expecting to hit a million stay over guests soon the bulk of which will likely have to be funneled through the Providenciales International Airport. 

With no slowdown in sight some industry professionals are already worried that if the country doesn’t find a permanent solution to the crisis it will start to pay for that with lower arrival numbers.

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Beaches Turks & Caicos gives Enid Capron Primary a pre-term facelift

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos has refreshed the grounds of Enid Capron Primary School in Five Cays, Providenciales, ahead of the new school year, with a landscaping team from the resort, pruning and cutting back overgrown branches to give the campus a cleaner, safer look.

The project focused on the school’s exterior plantings, where tangled growth had begun to encroach on walkways and outdoor learning areas. The team spent time trimming hedges, thinning dense shrubs and removing deadwood to improve sightlines and airflow around the buildings.

Assistant Landscaping Manager, Kemar Jones said the work at Enid Capron is a regular priority for the department, which views community giving as a core part of its mandate. He noted that supporting local schools, particularly through hands-on environmental work, has long been a focus area for his team.

Jones, said the effort reflects the group’s wider commitment to the islands. “As a team, our goal is to give back to our communities and especially providing support for the environment and education,” Jones noted. “The team is always ready to share our skills with making the school environment more comfortable for our students and teachers.”

General Manager Deryk Meany framed the project as part of Beaches’ broader approach to working alongside the community beyond the resort gates. “At Beaches Turks and Caicos, we operate as a team not only within the confines of the resort but also with our communities,” Meany added. “Being able to share our varied skills is always our main focus. Providing a comfortable learning environment allows for a greater relationship with our educational collaborators.”

He added that the resort seeks opportunities to support range of school-based initiatives, from environmental and leadership clubs to creative programmes.

Minister of Education, Youth, Sports and Culture Hon. Rachel Taylor described the landscaping mission as a continuation of a long-standing relationship between the Ministry and Beaches Turks and Caicos. “This mission from our major private sector supporter, Beaches Turks and Caicos is a long standing activity,” Taylor said. “At Enid Capron Primary School, we are treated as family. Once we reach out to the resort, they have always responded in a positive way.”

Hon. Taylor said the support is particularly valuable in the areas of education and community development, where consistent private-sector engagement can amplify government efforts.

Nelene Swann, vice principal at Enid Capron Primary welcomed the refreshed grounds as a boost to morale before classes resume. “This is what true collaboration looks like,” she noted. “This is more than a facelift for the school. The team from Beaches Turks and Caicos has shown true commitment in adding to this learning environment for our students and teachers.”

She said the improved landscaping contributes to a more comfortable and inviting campus for all stakeholders. “This is a good way to start the new school year. This facelift will certainly make the facilities here at the school more appealing to our students, teachers and parents.

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Beaches Turks & Caicos strengthens year-round commitment with local craft vendors and transport operators

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Turks and Caicos Islands, October 8, 2026 – Beaches Turks and Caicos Resort is deepening its long-standing collaboration with local craft vendors and transport operators, maintaining active support even during the off-peak season to sustain livelihoods and strengthen the islands’ tourism ecosystem.

Local entrepreneurs say the resort’s commitment is felt throughout the year, with particular emphasis on keeping businesses vibrant when visitor numbers dip. Veteran craft vendor Cassandra Gardiner highlighted the consistency that has become a hallmark of the association. “We are satisfied with the consistency shown by the resort and the local entrepreneurs,” Gardiner said. “During the slower season, they have taken the time to keep the entrepreneurial team active with customer service and marketing training workshops.”

The workshops, delivered in collaboration with the Sandals Foundation and the Sandals Corporate University, focus on practical skills such as product display, guest engagement and digital marketing-tools that help artisans convert resort traffic into steady sales even outside peak periods. The Cultural Marketplace, located adjacent to the property, continues to serve as a primary platform, while vendors are welcomed onto the resort grounds on scheduled days to reach a wider audience.

For local taxi associations, the resort’s backing translates into reliable business and sponsorship for community activities. Loftan Ellis, a veteran transport operator, described the support as “magical,” noting that Beaches is often the first to confirm sponsorship for association events and planned activities. “The consistency in business from Beaches Turks and Caicos Resort is one of the main reasons for us to maintain our livelihood while helping to build our primary industry, tourism,” Ellis added.

This alignment between resort operations and local transport providers helps stabilize income during quieter months, ensuring that drivers and small operators can remain active participants in the destination’s tourism value chain.

General Manager Deryk Meany framed this collaboration as central to the resort’s corporate social responsibility and philanthropic mission. “We remain committed to providing support to our environment and the communities that we serve,” Meany said.

He emphasised that growth at the property is intended to create shared opportunity. “As we grow, we will create greater opportunities for the people of the Turks and Caicos Islands to grow alongside us,” Meany said.

By maintaining training, market access and sponsorship across the calendar, the resort is helping to build resilience in a sector vulnerable to seasonality. For craft vendors and transport operators alike, this local support offers more than intermittent income; it provides a structured pathway to professionalise services, expand customer reach and contribute to a more diversified and sustainable local tourism economy.

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Invest Turks and Caicos Officially Opened Caya Hico Collective, Grand Turk MSME Storefront

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Providenciales, Turks and Caicos Islands – Friday, 2nd October 2026: Invest Turks and Caicos officially opened Caya Hico Collective, the Grand Turk MSME Storefront, on Friday, September 18, 2026, marking a significant milestone in the Agency’s ongoing efforts to support local entrepreneurs, expand access to market opportunities, and strengthen the small business ecosystem.

Caya Hico Collective has been established as a dedicated retail space to showcase and sell locally made products, initially featuring entrepreneurs participating in the MSME Programme. As the initiative develops, there are plans to expand participation to include other small businesses producing locally made goods, including those not directly supported under the Programme. The storefront will provide local businesses with greater exposure and direct access to both residents and the thousands of visitors who arrive in Grand Turk each year creating stronger linkages between local entrepreneurs and the tourism economy. The store currently features fourteen (14) inaugural vendors, representing a diverse selection of local businesses and products from across the Turks and Caicos Islands.

Speaking on the significance of the initiative, Ms. Alexa Cooper, Chief Domestic Investment Officer, said:

“This storefront represents a practical and meaningful step in supporting our MSMEs by providing access to market, one of the most critical components of business growth. It is a space where local talent, creativity and entrepreneurship can be showcased, supported and connected with new customers.”

A Name Chosen by Grand Turk’s Youth

The name Caya Hico Collective was selected through the Grand Turk MSME Storefront Naming Competition, an initiative conducted in partnership with H.J. Robinson High School. Students were invited to propose an original name that reflected Grand Turk’s identity, culture and heritage while also being suitable for a storefront showcasing locally made products.

Following an independent judging process, Mauvarii Selver was selected as the competition winner for the submission Caya Hico Collective.

The name was recognised for its cultural and historical significance, distinctiveness and strong storytelling potential. “Caya Hico” is derived from the Lucayan term meaning “string of islands,” reflecting the archipelagic identity and heritage of the Turks and Caicos Islands. The use of “Collective” further reflects the purpose of the storefront: bringing together products from multiple local entrepreneurs under one shared retail platform. Together, the name Caya Hico Collective connects the Islands’ heritage with the initiative’s vision of bringing local businesses, products and creativity together in one space.

The naming competition provided students with an opportunity to participate directly in a real-world branding exercise and contribute to an initiative that will form part of Grand Turk’s commercial and tourism landscape.

Mauvarii was formally recognised during the opening ceremony, alongside the other students who participated in the naming competition, the inaugural MSME vendors, and key stakeholders whose contributions supported the successful development and opening of the storefront.

Angela Musgrove, Chief Executive Officer of Invest Turks and Caicos, added:

 “Caya Hico Collective is more than a retail space. It reflects our continued focus on strengthening linkages between local businesses and the tourism sector, creating more opportunities for MSMEs to reach visitors, increasing sales and participate more fully in the tourism economy. At the same time, it gives visitors greater access to authentic products that reflect the creativity and culture of the Turks and Caicos Islands.”

Supporting Local Enterprise and Tourism Linkages

Caya Hico Collective is expected to serve as an important platform for local entrepreneurs by increasing the visibility of locally produced goods, creating additional sales opportunities and providing visitors with greater access to authentic products from the Turks and Caicos Islands.

Through the storefront, Invest Turks and Caicos aims to encourage residents and visitors alike to discover, purchase and support locally made products, while creating a stronger connection between entrepreneurship, culture and the visitor experience in Grand Turk. The initiative is intended to increase opportunities for local businesses to benefit from tourism activity by connecting visitors directly with locally made products that showcase the creativity and talent of entrepreneurs across the Turks and Caicos Islands. This forms part of Invest Turks and Caicos’ broader commitment to promoting economic diversification, sustainable business development and stronger linkages between local enterprises and the tourism sector.

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