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She Pivoted then She Soared: Meet Sandra Lightbourne, Telephone Operator Turned Executive Office Manager at Beaches Turks and Caicos

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February 29, 2024                                                                                           

 

PROVIDENCIALES, Turks & Caicos Islands: In 1983, Sandra Lightbourne embarked on her professional journey at a popular telecommunications company, as a telephone operator. Little did she know that her career would evolve into a remarkable story of resilience, adaptability and continuous growth.

She quickly proved her mettle and climbed the corporate ladder. From the sales department to customer service, and later as the billing and credit control manager, she demonstrated not only a keen understanding of the industry but also an ability to excel in diverse roles.

However, every success story has its challenges. After facing redundancy, Sandra embraced change and transitioned into the dynamic world of hospitality. In August 2013, she started anew as an administrative assistant at Beaches Turks and Caicos (BTC). She described her transition to the hospitality industry as a smooth one owing to the fact that she had received extensive customer service training and brought with her experience, and a fresh perspective to her new environment.

“I will never forget the wise counsel of one of my customer service lecturers, Mary Duprose who said, ‘to be successful in anything you do, do it right the first time.’ Because of this teaching, I have always had a keen eye for detail. It has been embedded in me to always carry out a task to the best of my ability. There is no compromise for me when it comes to that.”

Additionally, she is appreciative of the continuous training and development she has had through the Sandals Corporate University. She has completed several courses, some of which are:  Leadership Excellence Level 2, Professional Communication, Professional Leadership and Art of Selling. She has also successfully fulfilled the requirements for the Autism and Sensory Awareness Training Programme with the International Board of Credentialing and Continuing Education Standards (IBCCES).

When asked what she loves most about her job, Sandra shared, “helping people is who I am. I enjoy solving guest and team member issues. Of course I do not like to know that situations arise to make a guest disgruntled but when it is brought to my attention and my intervention appeases them, it brings me great satisfaction.”

Sandra is so passionate about guest satisfaction that in a lighthearted moment she quipped, “if I were to have a superpower it would be to create smooth, perfect vacations thus eliminating guest concerns.”

Her dedication and contributions have not gone unnoticed. She recalls her most memorable experience at BTC being the time she was selected to participate in a familiarization tour of other resorts within the Sandals chain. She was chosen to be among a small group that flew to Grenada, Barbados and Antigua on the company’s private jet. “I was both humbled and honoured to have such an opportunity to see what the other resorts had to offer. This experience helped us to evaluate ways in which we could improve our resort.”

With such a mindset, it is no wonder that just two years into her role, Sandra earned a well-deserved promotion to executive administrative assistant, showcasing her commitment to excellence.

The pinnacle of her career came in 2021 when she was bestowed with the distinct honour of serving as the executive office manager. This recognition not only reflects her exceptional skills but also speaks volumes about her leadership qualities and the impact she has made at BTC. She continued to receive accolades and was one of the recipients of the Pace Setter Award in 2023. The Pace Setter Award, formerly known as the General Manager’s Award, is awarded to a team member who leads from the front and is always working alongside members of their team. He/she is punctual, hardworking, and reliable and is always willing to go the extra mile. The awardee is one who inspires the team and accepts nothing less than excellence. Sandra embodies these qualities.

She has been inspired by Managing Director, James McAnally. “Jamie has had the most profound impact on me, not only because I work directly with him but I recognize the passion that he has for the success of the resort. He knows the property and though there is so much to manage, his personable nature always inspires that personal touch which makes me feel valued. Other team members have attested to this.”

The respect between the two is mutual. The Managing Director, in highlighting what he admires most about Sandra shared, “I respect Sandra for her innate qualities of care, steadiness and confidentiality. As our world becomes increasingly busy and with so many team members and guests, Sandra is a pillar of stability in our Executive Office. She not only represents the resort on a global scale but also me personally, and having someone I can trust is something I am grateful for.”

Outside of work, Sandra enjoys spending time with her four children and grandson as she seeks to instill in them positive values that will help them recognize their full potential. “I want them to be the best, not just in terms of rank or winning but more so in terms of character and the positive influence I would like them to have on their peers.”

Sandra has turned setbacks into opportunities. Her journey serves as an inspiration to aspiring professionals, highlighting the importance of adaptability, continuous learning and unwavering determination in the ever – evolving professional world. As Sandra continues to thrive in her current role, her story remains a testament to the potential for growth and success that lies within every career, regardless of the obstacles faced along the way.

 

Caption: Sandra Lightbourne, Executive Office Manager at Beaches Turks and Caicos shares a smile as she sits at her desk at the World’s Number One All-Inclusive Family resort

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Bahamas News

Camp Inclusion tours Nassau Cruise Port

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NASSAU, The Bahamas – Participants of the Ministry of Social Services, Information and Broadcasting’s Camp Inclusion, including the camp’s student advocates, recently toured Nassau Cruise Port in a move designed to produce multiple benefits for the children.

Camp officials said the tour was part of the “moving away” from the old tradition of keeping children with disabilities locked away at home, and towards greater social inclusion for persons with disabilities – especially children.

Facilitated by the Community Affairs Division of the Ministry of Social Services, Information and Broadcasting at the Flamingo Gardens Family Life Centre, the camp is a collaborative effort between the Ministry, its Community Affairs and Disability Affairs Divisions, the Bahamas Coalition of Advocates for Disability Awareness and Service (BaCADAS), and the National Commission for Persons with Disabilities (NCPD). The majority of the Camp Instructors are persons with disabilities.

The Camp is in keeping with the Global Family Day 2024 theme of “Embracing Diversity, Strengthening Families,” and is an extension of the Ministry’s continued efforts to take the lead in ensuring access and inclusion for all — particularly the community of persons with disabilities — in every aspect of society.

Children with different levels and types of disabilities, along with student advocates, participated. Its focus was to ensure that participating youth learn about living with mobility and intellectual disabilities, advocacy, inclusion and accessibility.

Mr. Townsley Roberts, Deputy Executive Secretary of the Secretariat of the National Commission for Persons with Disabilities, said the visit is expected to have a number of expected outcomes.

“It was very important to get the kids out and for them to see parts of the island that they rarely get a chance to experience,” Mr. Roberts said. “It was also an opportunity for them to feel a part of the Bahamian society because many times they are kept at home or just in the classroom (and) so this gives them a chance to spread their wings; an opportunity to dream. You never know, something they saw today can spark their imaginations and some may become artists, want to work in the tourism field or even just to try and experience a cruise. The ability to dream, to feel a part of society, to feel included, is important to the growth of all children, including persons with disabilities.”

Mr. Roberts applauded officials at Nassau Cruise Port for agreeing to the tour, which he said also allowed chaperones to inform the student advocates of some of the aspects that makes a facility accessible and inclusive.

“We are so happy that the Cruise Port allowed us the opportunity to come and tour the facility. As the name of the camp goes, what we are promoting is inclusion — total inclusion in all aspects of Bahamian society including the culture, and the open spaces. We want to make sure that all spaces are accessible and one of the things we know, because we had the opportunity to inspect the cruise port, is that the Port is accessible to persons with disabilities. So why not bring the children – including the student advocates — here as a means of helping them to understand and to witness first-hand what accessibility means and how it, or the lack of accessibility, affects the lives of persons with disabilities.”

Mr. Antoine Munroe, a Camp Instructor and employee of the Disability Affairs Division of the Ministry of Social Services, Information and Broadcasting, said access and inclusion ensures that every person is able to achieve the same outcomes whether in social, educational, or employment settings, and are the best methods of ensuring that persons with disabilities are given the same opportunities to participate in society. He applauded the inclusion of the student advocates in the camp.

“It is a passion of my own to see young people included and exposed to the life of persons with disabilities. Being able to tour the facility gave me an understanding of how I can use my cane to move about with a little assistance and I thought that was very, very smooth. I congratulate those persons who were able to cause this to happen, and also the persons in charge of the Nassau Cruise Port.  I think this is a very good step in the right direction,” Mr. Munroe added.

 

Release: BIS

(BIS Photos/Patrice Johnson)

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Bahamas News

National Commission for Persons with Disabilities gauges ‘accessibility’ at ZNS, BIS as part of ongoing inspection schedule

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NASSAU, The Bahamas – Inspectors attached to the Inspectorate Division of the Secretariat of the National Commission for Persons with Disabilities (NCPD) conducted assessments of the facilities at the Broadcasting Corporation of The Bahamas, and Bahamas Information Services, Tuesday (July 23) as part of their ongoing efforts to ensure that all public facilities, and those private facilities that provide services to members of the public, are accessible for all.

Both entities fall under the remit of the Ministry of Social Services, Information and Broadcasting as does the Secretariat.

The team was headed by Mr. Townsley Roberts, Deputy Executive Secretary, Secretariat of the National Commission for Persons with Disabilities, and included Mr. G. Michael Ellis, Senior Inspector; Mr. Wesley Paul, Inspector; and Mr. Thorne Clarke, Inspector.

Deputy Executive Secretary Roberts said the inspections were two-fold.

“Today we are inspecting ZNS and BIS which are both a part of the Ministry of Social Services, Information and Broadcasting to ensure that they are accessible because it is our belief that we cannot ask the public to do the things required by law without first ensuring that our entities are also in compliance,” Mr. Roberts said.

“People need to understand that accessibility to persons with disabilities is just as important as it is to persons without a disability. We want to be able to go about your day-to-day business without any obstacles in our way.

“What makes us disabled is the built environment, the barriers in front of us. If you remove those barriers, then we can do many of the same things persons without disabilities can do, and sometimes better. So this is what we are about. We are trying to make The Bahamas a place for all persons (and) where it will be comfortable for persons with disabilities to be able to manoeuvre through buildings and other spaces with the same ease and comfort expected by everyone else.”

The inspection team conducted assessments of wheelchair ramps, bathrooms, office spaces, and parking and reception areas, and measured doorway and hallway widths, in addition to other spaces to ensure that the requirements as set out in the Persons with Disabilities (Equal Opportunities) Act, 2014, are met.

Mr. Ellis, who spent 34 years as a member of the Royal Bahamas Police Force before retiring as a Senior Police Officer and who brings that same knowledge of the law to his new role, said the inspections help to ensure that the community of persons with disabilities enjoy the same rights to accessibility as any other citizen.

“Persons with disabilities, including those in wheelchairs, persons with walkers, crutches and those who use other assistive devices such as canes, should be able to move around just like everyone else,” Mr. Ellis said.

“We were looking to make sure that there were accessible bathrooms for both males and females, to ensure that there are proper ramps and that the ramps are the proper sizes, to ensure that all of the offices are accessible and all of the other areas are accessible for persons with disabilities.

“The Act says whatever we, as able bodied persons can do, a person with a disability should be permitted or allowed to do the same without any hindrance. Our job is to ensure that these facilities are in compliance with the Act.”

Once inspections are completed, Adjustment Orders are sent to those facilities/businesses found not to be in compliance with the Act, advising them of any faults, and providing a time-frame for compliance.

 

(BIS Photos/Anthon Thompson)

Release: Bahamas Information Services

 

PHOTO CAPTIONS

 

Header:  – ZNS/BCB

Left to right:

1:  G. Michael Ellis – Sr. Inspector (NCPD)
2:  Thorne Clarke – Inspector (NCPD)
3:  Townsley Roberts – Deputy Executive Secretary (NCPD)
4:  Wesley Paul – Inspector (NCPD)
5:  Carlton Smith – Chief Security Officer (BCB)

Insert:  – BIS
Left to right:

1:  Elcott Coleby – Director General (BIS)
2:  Wesley Paul – Inspector (NCPD)
3:  Townsley Roberts – Deputy Executive Secretary (NCPD)
4:  Carlton Smith – Chief Security Officer (BCB)
5:  Thorne Clarke – Inspector (NCPD)
6:  G. Michael Ellis – Sr. Inspector (NCPD)

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Crime

Shooting Incident

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***MEDIA RELEASE***

 

July 23rd, 2024.

 

Around 10:59 am, the Police Control Room received a call of gunshots at a location along the Millennium Highway, Providenciales.

Officers of the Royal Turks and Caicos Islands Police Force were dispatched and, based on preliminary investigations, were told that the occupant (s) of a red Suzuki Swift was at a business place when another car pulled alongside it, and the occupants started shooting.

The driver of the Swift drove off while the other unidentified vehicle sped off in a separate direction. 

Officers found the Swift abandoned near Miracle Close, Blue Hills, shortly after.

Based on investigations, no injuries were reported.

This remains an active investigation.

The RT&CIPF is asking anyone with information or CCTV footage of the shooting that may assist the police with enquiries to contact 911, the closest police station, the Serious Crime Unit at 231-1842, or call Crime Stoppers at 1-800-8477 and anonymously give any information.

Additionally, persons are being asked to download the Crime Stoppers P3 app.

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