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Bahamasair opens City Ticket Office at Southwest Plaza

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By LINDSAY THOMPSON
Bahamas Information Services

 

NASSAU, The Bahamas – The Carmichael Road area has long been dubbed “City 2000” due to the massive population shift to that fast-growing community.

In this vein, Bahamasair has decided to open its City Ticket Office (CTO) to accommodate that growing residential and commercial area.

The grand opening took place on Friday, February 2, 2024, at the new office spaces in the Southwest Plaza relocation from the Palmdale area.

Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer, underscored the importance of relocating Bahamasair’s ticket office to the southwestern area of New Providence Island.

“Bahamasair continues to prove to be one of our greatest assets. I assure you of our support and that of the Deputy Prime Minister (the Hon. Chester Cooper),” he said, while also stating that the move is aligned with some of the big-ticket items reflected in the National Aviation Strategic Plan.

One is, strengthening financial resilience by innovating Bahamasair’s business model, growing existing markets, and exploring new routes to underserved and emerging markets. More so, it speaks to the airline pursuing additional sources of revenue and lessening its dependence on the public purse to fund operations.

Two, operational efficiency to which Dr. Romer noted that Bahamasair has been enhancing its strategic planning exercises to ensure a leaner and more efficient operation.

He added that the recent partnership with Qatar Airways, through a consultative exchange, would undertake a comprehensive overview of all aspects of operations and develop a business plan that will become the model for the region.

Another area is that of service excellence – people are at the center of what is being done at Bahamasair

“Nobody could do it like Bahamians and nobody does it better than Bahamasair,” said Dr. Romer who also acknowledged that, “We must explore ways to do it better and be better, by putting a greater emphasis on customer satellite satisfaction and the urgency in resolving problems that will arise.  Customers must remain the priority, alongside safety.”

A final plan is enhancing human capital development. According to Dr. Romer, “Bahamasair will play an integral role in advancing our strategy to develop existing and emerging aviators, succession planning, advancing the role of women, and creating a system of mentorship that includes using retired professionals as mentors.”

Tracy Cooper, Managing Director of Bahamasair Holdings Ltd., shed light on the decision-making process in the relocation of the CTO.

“The decision to relocate the CTO from Palmdale to Carmichael Road was a very careful and deliberate consideration,” he said. “One of the key factors in the decision was to ensure that our new location would not only cater to the business community but also provide a convenient and accessible service point for our valued residents.”

Added Cooper, “In that regard, Carmichael Road often referred to as City 2000, emerged as the ideal choice – offering a host of amenities and the perfect alignment with the needs of Bahamasair.”

This he said also reflects Bahamasair’s commitment to provide its customers with top-notch service in a welcoming and accessible environment.

“We firmly that this new CTO will not only serve as the gateway to our exceptional airline services but also as a symbol of our dedication to enhancing the travel experience for everyone in The Bahamas,” Cooper added.

He thanked the team of Bahamasair, including the 15 staff members at the Carmichael location for their dedication to the airline and what it means to the country according to its slogan “We don’t just fly there, we live there…”

Also participating in the ceremony were retiree Wilfred Williams with the opening prayer; remarks by Tanya Pratt, Chairman of the Board of Directors, Bahamasair; Vote of Thanks by Samantha Lookie, Director of Commercial, Sales, and Marketing; Ribbon Cutting by Wilfred Williams – president Bahamasair Retirees Association, and Blessing of the Building by Apostle Raymond Wells. The Royal Bahamas Police Force Pop Band provided entertainment.

PHOTO CAPTIONS

BIS Photos/Kemuel Stubbs

 

Header: Apostle Raymond Wells performing the Blessing of the Building during the Official Opening of Bahamasair’s City Ticket Office in the Southwest Plaza, Carmichael Road on Friday, February 2, 2024. Pictured are Anthony Miller, board member; Dr. Tyneil Cargill; board member; Tanya Pratt, Chairman, Board of Directors, Bahamasair; Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer; and Tracy Cooper, Managing Director of Bahamasair Holdings Ltd.

Insert: Officials tour the newly opened Bahamasair’s City Ticket Office in the Southwest Plaza, Carmichael Road on Friday, February 2, 2024. Pictured are Anthony Miller, board member; Dr. Tyneil Cargill, board member; Melony Rahming, board member; Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer; Tanya Pratt, Chairman, Board of Directors, Bahamasair; Dwayne Davis, Bahamasair Deputy Chair; Tracy Cooper, Managing Director of Bahamasair Holdings Ltd; and Apostle Raymond Wells.

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Bahamas News

Inspired Abroad, Proudly Bahamian

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DEAR EDITOR,

Sometimes the best ideas come from experiences far away from home.

It was while I was living in Europe that I saw how excited people were about England’s iconic double-decker buses. It was a symbol of culture – and visitors looked forward to the ride as an experience in itself rather than just a method of transportation.

That sparked a thought: What if we brought that same excitement to The Bahamas, but made it uniquely Bahamian?

In November 2024, that thought became 2 Storeys Tours. I wanted visitors to see Nassau in a way they had not been able to before. That meant they could come straight off a cruise ship and onto a double-decker to see what makes our country what it is – to see our beautiful waters and to discover what makes us Bahamian.

We wanted to create something memorable, something visitors would associate with their Bahamian vacation, just as people associate double-decker buses with England.

The bus may catch your attention, but The Bahamas is what makes the experience unforgettable.

We also believe tourism should create opportunities for Bahamians.

We started less than five years ago with one very used double decker bus.

Now thanks to cruise ship business, we have quadrupled the size of our little fleet. We now have four shiny new red and blue buses, so we can say Welcome Ashore in style.

Depending on the season, between 70 and 80 percent of our business is cruise-passenger driven. Even during the slower season for hotels, the cruise ships arrive filled with people looking to explore historic Nassau and we are giving them the closest to a bird’s eye view as they can get. And they love it.

Turning an idea into a functioning business has been an exciting journey, but certainly not without challenges. From planning and preparation to finally seeing our buses on the road, the experience has taught us patience, perseverance, and the importance of believing in a vision.

We are proud of how far we’ve come, and even more excited about what lies ahead.

Building partnerships helped us to get to where we are today – building them further will take us to where we can reach tomorrow.

Our ambition is to make 2 Storeys Tours a recognised and trusted name in Bahamian tourism. We want to continue improving our tours, developing new experiences, embracing environmentally responsible tourism, and building meaningful relationships – and eventually take the 2 Storeys Tours experience beyond Nassau to other islands.

Above all, we want to build something that lasts.

Looking back, it’s incredible to think that an observation while living in Europe could lead to a business right here at home.

What began as an idea became a business with a purpose, and we’re only getting started.

Our inspiration came from abroad. Our passion comes from home. And our future is proudly Bahamian.

 

By: KEEVON MAYNARD

President, 2 Storeys Tours

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Federal Investigation into Florida Turnpike Tragedy that Killed Three Children of Bahamian Mother

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NTSB examining roadside assistance driver’s actions, SUV speed and seat belt use after six people perish in fiery collision

ORLANDO, FLORIDA — October 29, 2026 — Federal investigators have joined the investigation into a horrific Florida Turnpike collision that claimed six lives, including all three children of a Bahamian mother, as questions intensify over what caused the deadly crash.

The United States National Transportation Safety Board (NTSB) has confirmed that it is opening an investigation into the October 23 accident, which occurred around 9:31 p.m. near mile marker 252 in Orange County.

The agency’s involvement brings federal scrutiny to a tragedy that has devastated several families and prompted an extraordinary outpouring of sympathy and disbelief.

Among those killed were siblings Charles Milton, Jakara Milton and Dalvena Green, the three adult children of Marshall Clarke-Milton and her husband, Charles Milton Sr.

The siblings were traveling with three others to Universal Orlando’s Halloween Horror Nights, reportedly on their first trip together.

They never arrived.

FEDERAL INVESTIGATORS EXAMINE WHAT WENT WRONG

The NTSB confirmed to FOX 35 Orlando that its investigation will examine the training and performance of the roadside assistance driver, the actions of the SUV driver, including speed, and whether the occupants were wearing seat belts.

The agency investigates serious transportation accidents to identify safety failures and recommend measures that could prevent similar tragedies.

Its involvement does not establish wrongdoing by either driver.

The Florida Highway Patrol is conducting a separate investigation into the collision.

According to the preliminary police account, a Road Ranger roadside assistance truck had been parked in the highway median before its driver received instructions to assist a disabled box truck on the opposite shoulder.

As the Road Ranger moved across the northbound lanes, it collided with a 2023 Chevrolet Traverse carrying six adults.

Both vehicles left the roadway and caught fire.

All six occupants of the SUV died at the scene. The Road Ranger driver survived with minor injuries.

MOTHER CHALLENGES EARLY ACCOUNT

Witnesses reportedly told investigators that the SUV was traveling at high speed without its headlights illuminated.

However, those observations have not been established as the definitive cause of the collision.

Clarke-Milton has challenged suggestions that her children or their companions were responsible, urging investigators to examine the evidence before reaching conclusions.

She wants investigators to establish the SUV’s actual speed and determine whether its headlights were operating.

The family’s concerns underscore the importance of the continuing investigations, particularly given the movement of the roadside assistance vehicle across active highway lanes.

ALL THREE CHILDREN LOST

For Clarke-Milton, the investigation unfolds against an almost incomprehensible personal tragedy.

She lost all three of her children simultaneously.

In an emotional interview with FOX 35 Orlando, the grieving mother described the terrible feeling that overcame her when she could not reach them.

“My heart sank,” she said, recalling the moment she feared her children were involved.

The siblings were among six people whose lives ended during what should have been an enjoyable evening together.

The other victims included Timothy Williams and Shawn Palmer. A sixth person’s identity had not been publicly confirmed in the latest reports reviewed.

The family’s heartbreak has resonated across The Bahamas and beyond, with expressions of sympathy accompanying calls for answers.

SEARCH FOR ANSWERS CONTINUES

The Florida Highway Patrol has indicated that a crash report is expected within approximately ten days of the accident.

The NTSB’s investigation will examine broader transportation safety concerns, including the operation of roadside assistance vehicles and the circumstances surrounding the collision.

For the grieving families, the findings cannot reverse the tragedy.

But they may establish what happened on that stretch of Florida’s Turnpike and whether anything could have prevented six people from losing their lives.

For one Bahamian mother, the loss is especially devastating.

Three children left for an evening of entertainment. Not one came home.

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Bahamas News

Bahamas Issues Cybersecurity Alert Over Akira Ransomware Threat

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Nassau, The Bahamas, October 22, 2026 — The National Computer Incident Response Team of The Bahamas (CIRT-BS) has issued a cybersecurity advisory warning businesses, government institutions and other organisations about the growing threat posed by Akira ransomware, a cybercriminal operation capable of stealing sensitive information, disrupting networks and demanding ransom payments.

Active since March 2023, Akira operates through a Ransomware-as-a-Service model, with affiliates exploiting weaknesses in computer networks to gain unauthorised access.

Once inside, attackers can steal confidential data, disable recovery systems and encrypt files, preventing organisations from accessing critical information.

Particularly concerning is Akira’s use of double extortion, threatening to publish stolen information unless victims pay. Some attacks involve data theft without encryption.

The October 22 advisory identifies vulnerabilities involving Cisco and SonicWall firewalls, VPN services, Microsoft Remote Desktop Protocol, Veeam backup systems and outdated Windows and Linux operating systems. VMware ESXi and Nutanix AHV environments are also potential targets.

Attackers may exploit unpatched software, stolen login credentials and inadequately secured remote-access applications, including AnyDesk and RustDesk.

Warning signs include unexpected administrator accounts, unusual remote logins, unauthorised software installations, suspicious backup activity, mass file changes and ransom notes.

CIRT-BS recommends immediate security updates, multifactor authentication, restricted remote access, stronger network monitoring and secure backups maintained separately from operational systems.

Organisations should also remove unnecessary internet exposure of remote desktop services, limit administrative privileges and regularly test backup restoration.

The advisory does not identify any confirmed Akira attack against a Bahamian organisation but highlights vulnerabilities that could expose institutions to serious financial and operational disruption.

Cybersecurity incidents can be reported to CIRT-BS at soc@cirt.bs or through its official website.

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