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Bahamasair opens City Ticket Office at Southwest Plaza

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By LINDSAY THOMPSON
Bahamas Information Services

 

NASSAU, The Bahamas – The Carmichael Road area has long been dubbed “City 2000” due to the massive population shift to that fast-growing community.

In this vein, Bahamasair has decided to open its City Ticket Office (CTO) to accommodate that growing residential and commercial area.

The grand opening took place on Friday, February 2, 2024, at the new office spaces in the Southwest Plaza relocation from the Palmdale area.

Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer, underscored the importance of relocating Bahamasair’s ticket office to the southwestern area of New Providence Island.

“Bahamasair continues to prove to be one of our greatest assets. I assure you of our support and that of the Deputy Prime Minister (the Hon. Chester Cooper),” he said, while also stating that the move is aligned with some of the big-ticket items reflected in the National Aviation Strategic Plan.

One is, strengthening financial resilience by innovating Bahamasair’s business model, growing existing markets, and exploring new routes to underserved and emerging markets. More so, it speaks to the airline pursuing additional sources of revenue and lessening its dependence on the public purse to fund operations.

Two, operational efficiency to which Dr. Romer noted that Bahamasair has been enhancing its strategic planning exercises to ensure a leaner and more efficient operation.

He added that the recent partnership with Qatar Airways, through a consultative exchange, would undertake a comprehensive overview of all aspects of operations and develop a business plan that will become the model for the region.

Another area is that of service excellence – people are at the center of what is being done at Bahamasair

“Nobody could do it like Bahamians and nobody does it better than Bahamasair,” said Dr. Romer who also acknowledged that, “We must explore ways to do it better and be better, by putting a greater emphasis on customer satellite satisfaction and the urgency in resolving problems that will arise.  Customers must remain the priority, alongside safety.”

A final plan is enhancing human capital development. According to Dr. Romer, “Bahamasair will play an integral role in advancing our strategy to develop existing and emerging aviators, succession planning, advancing the role of women, and creating a system of mentorship that includes using retired professionals as mentors.”

Tracy Cooper, Managing Director of Bahamasair Holdings Ltd., shed light on the decision-making process in the relocation of the CTO.

“The decision to relocate the CTO from Palmdale to Carmichael Road was a very careful and deliberate consideration,” he said. “One of the key factors in the decision was to ensure that our new location would not only cater to the business community but also provide a convenient and accessible service point for our valued residents.”

Added Cooper, “In that regard, Carmichael Road often referred to as City 2000, emerged as the ideal choice – offering a host of amenities and the perfect alignment with the needs of Bahamasair.”

This he said also reflects Bahamasair’s commitment to provide its customers with top-notch service in a welcoming and accessible environment.

“We firmly that this new CTO will not only serve as the gateway to our exceptional airline services but also as a symbol of our dedication to enhancing the travel experience for everyone in The Bahamas,” Cooper added.

He thanked the team of Bahamasair, including the 15 staff members at the Carmichael location for their dedication to the airline and what it means to the country according to its slogan “We don’t just fly there, we live there…”

Also participating in the ceremony were retiree Wilfred Williams with the opening prayer; remarks by Tanya Pratt, Chairman of the Board of Directors, Bahamasair; Vote of Thanks by Samantha Lookie, Director of Commercial, Sales, and Marketing; Ribbon Cutting by Wilfred Williams – president Bahamasair Retirees Association, and Blessing of the Building by Apostle Raymond Wells. The Royal Bahamas Police Force Pop Band provided entertainment.

PHOTO CAPTIONS

BIS Photos/Kemuel Stubbs

 

Header: Apostle Raymond Wells performing the Blessing of the Building during the Official Opening of Bahamasair’s City Ticket Office in the Southwest Plaza, Carmichael Road on Friday, February 2, 2024. Pictured are Anthony Miller, board member; Dr. Tyneil Cargill; board member; Tanya Pratt, Chairman, Board of Directors, Bahamasair; Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer; and Tracy Cooper, Managing Director of Bahamasair Holdings Ltd.

Insert: Officials tour the newly opened Bahamasair’s City Ticket Office in the Southwest Plaza, Carmichael Road on Friday, February 2, 2024. Pictured are Anthony Miller, board member; Dr. Tyneil Cargill, board member; Melony Rahming, board member; Director of Aviation and Deputy Director-General of Tourism, Dr. Kenneth Romer; Tanya Pratt, Chairman, Board of Directors, Bahamasair; Dwayne Davis, Bahamasair Deputy Chair; Tracy Cooper, Managing Director of Bahamasair Holdings Ltd; and Apostle Raymond Wells.

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CIBC Caribbean announces the closure of Bay Street Branch

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CIBC Caribbean today announced that its Bay Street branch will close permanently on 31st May 2024.

CIBC Caribbean’s Managing Director, Dr. Jacqui Bend, in making the announcement said: “We regret this development; however, our bank recognizes that our clients’ needs are changing, and we remain committed to meeting these evolving needs. We are even more focused within the climate of evolving technology advancements on creating product options that focus on security, convenience, and ease of doing business.”

Dr. Bend noted that there will be no job losses as a result of this closure and employees will be redeployed to other branches.

She observed, “Additionally, the closure of the Bay Street branch represents a continuation of the work previously started to repurpose our branch network to serve our clients more efficiently across the region.”

Dr. Bend said the decision to end operations at Bay Street was made with the knowledge that clients will continue to be adequately serviced by a strong branch presence that already exists in The Bahamas. She said the bank has written to its Bay Street clients informing them of the closure and has outlined their future banking options.

“We understand that the closure of Bay Street may be inconvenient to our some of our clients, but we hope that this will be tempered by the knowledge that they have many more avenues available to conduct their banking that are also convenient, safe and practical, using our mobile or online banking platforms or our other branch locations.”

 

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Freeport Business Expo to connect Grand Bahama businesses and entrepreneurs to expert resources  

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Grand Bahama Port Authority, Limited

 

 April 29, 2024 – Freeport, The Bahamas – In line with its mission to create a stronger, more connected Freeport economy, the Grand Bahama Port Authority, Limited (GBPA) is pleased to share details of the upcoming Freeport Business Expo: Tourism Edition, taking place on Thursday, May 2, 2024 at the Grand Lucayan Convention Center in Grand Bahama.

“As the GBPA continues its work to attract investors to Freeport, we offer this showcase of local and international businesses offering services and opportunities to potential and existing licensees,” stated Ian Rolle, GBPA President. “This Expo will not only connect unique international service providers with Bahamian entrepreneurs aiming to introduce new tourist attractions, but also bring together financing institutions to support Bahamian-owned start-ups and existing businesses in the industry.”

The emphasis on tourism at the 2024 Expo ensures that those in tourism-focused businesses are certain to benefit. The event will offer opportunities to meet potential business partners, gain insight on financial opportunities, engage with leaders in workshops and one-on-one sessions, and get answers on starting a Freeport business and obtaining a GBPA license.

“We regularly host community business expos,” said Glendia Sweeting, Manager of Quality Assurance and Special Projects.  “But we recognize the significant benefit of an expo focused on enhancing tourism business offerings through connecting international service providers and Bahamian entrepreneurs. We have more than thirty local and national exhibitors taking part on May 2nd, along with several international service providers.”

Multiple investment projects currently in progress and planned in the city of Freeport is creating anticipation for existing and potential entrepreneurs and this expo is geared towards preparing them for these opportunities.  “Grand Bahama is going to experience a significant growth spurt in the next one to three years.  I would strongly encourage everybody who wants to get involved in business to look at Grand Bahama as one of the top choices, especially over the next three years,” said Mr. Rolle.

The Expo opens on Wednesday, May 1st with a welcome reception from 6:00 p.m. to 8:00 p.m. A full day of learning and networking opportunities follows on Thursday, May 2nd. GBPA’s partners in the Freeport Business Expo include:

  • Grand Bahama Island Promotion Board
  • Ministry for Grand Bahama
  • Grand Bahama Chamber of Commerce
  • Ministry of Tourism
  • Bahamas Immigration
  • Bahamas Customs
  • Five Star Shipping Company
  • Viva Wyndham Fortuna
  • Bahamas Air
  • Grand Lucayan Hotel

Registration for access to the Expo’s exhibitors is free, and all-access passes are available for purchase. Event details and registration information may be found at freeportbusinessexpo.com.

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Pacesetting Cohort of Eleuthera Residents Graduate from Leading Light Programme

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Office of University Relations

22nd April 2024

Eleuthera, THE BAHAMAS – A pioneering cohort of 43 Eleuthera residents graduated from the University of The Bahamas’ (UB’s) free Leading Light Programme, sponsored by Disney Cruise Line (DCL) on Friday 19th April, 2024.

The programme, launched in February 2024 and delivered through UB’s Continuing Education and Lifelong Learning (CeLEARN), offers a series of courses to ensure Eleuthera has a proficient workforce capable of delivering unparalleled hospitality leadership as the island experiences a sharp growth in tourism arrivals. The graduation ceremony was held at the Eleuthera Chamber of Commerce Business Hub in Rock Sound, Eleuthera.

The courses focused on tourism and hospitality skills, leadership development and effective communication. They were taught by UB faculty and included guest lecturers such as former Director General of Tourism, Minister of Tourism and Secretary General of the Caribbean Tourism Organization Vincent Vanderpool Wallace and veteran hospitality professor Dr. Lincoln Marshall.

“This programme represents the mission-driven collaboration and skills-building that University of The Bahamas is committed to fostering, supported by an important industry partner like Disney Cruise Line,” noted UB President (Acting) Janyne Hodder. “Given the importance of the tourism industry to our nation, we know how vital it is that we continually equip our workforce with diverse expertise to uphold our reputation for excellence in hospitality. We are grateful for this collaboration with Disney Cruise Line which has facilitated programme delivery in Eleuthera, enabling UB to broaden access to much sought-after professional development.”

As training and skills development programming grows across the island of Eleuthera, the Leading Light Programme experience was tailored to be free of charge, accessible and conclude with participants earning a UB certification that signals the high standard of education for which the University is recognized. Students came from all walks of life and traveled from as far away as Hatchet Bay in the North, and Bannerman Town in the South to Rock Sound for classes. Programme participants also received a stipend to defray the cost of commuting and other personal expenses.

Nora Smith, a manager at the picturesque Jack’s Bay Club, yearned to increase her skills.

“I would recommend this programme to anyone because The Bahamas is known as a tourism destination. Taking this course in tourism and hospitality, can help me to go far in dealing with tourists daily in my workplace,” she said.

Graduate Javonne Richards appreciated the comprehensive curriculum and the ease of access to the courses that were offered.

“This programme not only fills a gap in our Eleuthera education offerings, but also equips participants with the tools and knowledge needed to thrive in dynamic work environments,” he noted.

Director General of Tourism Mrs. Latia Duncombe, who delivered the keynote address at the graduation ceremony, shared three essential qualities for successful tourism professionals: energy, creativity and a welcoming personality.

“Your fresh perspectives and innovative ideas are invaluable to creating unique, unforgettable customer experiences,” said Mrs. Duncombe. “While technology such as Artificial Intelligence, also have a role to play, human interaction remains essential.”

Minister of Works and Family Island Affairs and Member of Parliament for Central and South Eleuthera the Honourable Clay Sweeting commended the partnership that is supporting community growth.

“I am proud of every Eleutheran who came from near and far to take advantage of this opportunity,” said Minister Sweeting. “As Eleuthera’s economy continues to grow, especially in Central and South Eleuthera, I encourage more corporate partners to invest in the local community in innovative ways, like the University of The Bahamas and Disney Cruise Line have, so that we can continue to strengthen our local communities.”

Two additional cohorts will be offered this year, increasing the pipeline of Eleutherans who are optimally skilled as hospitality and tourism ambassadors.  Registration for the summer programme will open on May 17 and the second cycle of courses begins June 17, 2024.  Fall programme dates are September 23 through November 29, 2024. To learn more about the Leading Light Programme and how to enroll, please email atynes@eleutherahambercommerce.com.

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