#TurksandCaicos, November 11, 2023 – The Ministry of Immigration and Border Services takes a bold step forward in enhancing border security with the launch of the first phase of Turks and Caicos Islands Border Force. Border Force will see the transformation of our legacy Customs Department, Immigration Department, and Work Permit Unit, with all areas brought together to form one dynamic, responsive and flexible approach to managing TCI’s border protection. The threats to our borders have grown significantly in recent years – and we’re transforming the way we operate to put us in a better position to be able to respond to those who attempt to break our rules and to deliver an enhanced service to our law-abiding, valued visitors and residents.

Leading the charge is the newly appointed Director General, Emilio Seymour, who will oversee the suite of changes being made over the next six months, and beyond. An evidence-based, redesigned structure will allow better targeting and flexing of resources, alongside a clear focus on customer service delivery, with three main operational areas; inland operations, port operations and a separate ‘services’ function – all underpinned and supported by a new Intelligence Unit.

Our future Border Force delivers border protection services, and enforces our laws, across four of our Islands, so the new organisation will roll out in phases.

Phase 1: 30th October 2023

Phase 1 of Turks and Caicos Islands Border Force officially launched on 30th October 2023, integrating Customs and Immigration operations at airports and seaports into one team. This development is a culmination of significant investments in restructuring, process changes, rebranding and upskilling of officers at airports and seaports in Providenciales over the past year.

Changes by Phase 1 already include:

The transition of formerly separate immigration and customs teams into one border security operation at our ports of entry – one structure, simplified for staff and travellers;

A clear vision to safeguard our borders and our nation’s prosperity, supported by six key values – professionalism, service excellence, integrity, accountability, empowerment and leadership;

Intelligence-led operations, with streamlined processes, building on the existing frictionless customs experience and using data and detection techniques to target our effort;

New, security- and customer-focused operational guidance for all staff working at the border, providing a supportive framework for accountable decision-making;

New, unified branding; designed by our staff to help maintain pride in our operations and the services we deliver to the public;

Enhancing our criminal investigations through partnership working; working with US and Canadian colleagues, based in-country, undertaking together painstaking investigations to prepare cases to bring those suspected of organised immigration criminality before the court and securing their conviction.

Launch Ceremony Highlights

The official launch of Phase 1 was marked with a prestigious opening ceremony on 30th October 2023 at the Howard Hamilton International Airport. Attending this momentous occasion were distinguished guests, including Her Excellency Dileeni Daniel-Selvaratnam; Governor of the Turks and Caicos Islands, Honourable C. Washington Misick; Premier, Her Excellency Anya Williams; Deputy Governor, Members of Parliament and Permanent Secretaries from various ministries within the Turks and Caicos Islands Government, along with other key stakeholders.

Commenting on the launch of Border Force Hon. Arlington Musgrove stated “As we launch Border Force in the Turks and Caicos Islands, we take a monumental step towards enhancing the security and efficiency of our ports of entry. This transformation signifies our unwavering commitment to safeguarding our borders, protecting our people, and ensuring a seamless experience for our visitors and residents. The dedication and professionalism of our Border Force Officers are at the core of this transition and their adaptability is a testament to the spirit of service that defines our islands.”

What to Expect in Phase 2: From 2024

Phase 2, scheduled to come online in 2024, will see the launch of all other units of Turks and Caicos Islands Border Force. As this transition progresses, the inland element of our Border Force will be brought to life, delivering all customs and immigration enforcement, alongside the establishment of one combined services function. This new function will strive for a new approach to customer service, bringing the consideration and delivery of all applications in one place to allow us to more easily monitor response times and better flex to demands.

Later in 2024, Border Force plans to introduce digital borders, including automation for low-risk travellers, biometrics to drive security and, for the first time, one end-to-end system containing the details of all known non-citizens in our Islands, further solidifying our commitment to leveraging intelligence and technology for the benefit of our nation’s security.

Our transformation into a Border Force demonstrates our forward-looking and responsive dedication to protecting the integrity of our borders, and the Government’s commitment and support to border security. We are excited to embark on this journey and look forward to the positive impact Border Force will have on our community, economy, and the overall well-being of our beloved islands. Together, we stand united in our mission to preserve the natural beauty and harmony of the Turks and Caicos Islands for generations to come.