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InterCaribbean Airways travelers fuming over poor treatment

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, July 31, 2023 – Travellers in the Turks and Caicos believe the time is now come to mirror US efforts to better protect the rights of passengers when airlines fail to deliver on their services, which includes extreme delays.

InterCaribbean Airways had to put out major fires of dissatisfaction when people booked on a couple of their flights into the Dominican Republic spent days trying to get to their destination.

Magnetic Media was told a group of customers who were supposed to fly to Santiago via InterCaribbean Airways on Saturday July 15, were deferred twice after over eight hours of waiting each time.  Included in that number is a young special needs woman with a heart condition.

Major grievances were conveyed to us by residents, including issues with poor communication and poor treatment.

Vikiana Belliard spoke to our news team around 11 am on Monday (July 17) and by that time, she said her family should have been at a cardiologist appointment in the Dominican Republic.  It’s the reason why they had booked the Saturday afternoon flight in the first place.

However, they ended up stranded in the TCI with barely any communication from the airline.

“The flight was supposed to be on Saturday at 3 o’clock so my family got to the airport at 12pm two hours ahead of time.”

They were checked in without difficulty but their experience went downhill after that.

“Someone came and let them know that the flight would be delayed until 5 pm.  When 5 o’clock came someone said the flight would be delayed again to 8 at night.  They waited until eight and then someone came in and told them ‘you all have to leave, the flight has been canceled,” she explained to us.

Following this experience, these customers went home frustrated but still hopeful that they would make the appointment.  On Sunday they were told the flight was still on and the airline would contact them when it was time to come in.

At around 12 p.m, they received a call to present themselves for another 3 p.m. flight.  Belliard says they dropped everything and rushed to the airport, but it was in vain as they would be subject to the same treatment as the day prior.  After waiting for hours once more they left at 11 p.m.

Video footage of the long and arduous process showed the family trying to speak to an employee which developed into an argument before the employee picked up her book and left the counter, walking away from the angry customers.

Finally on Monday, they visited two  interCaribbean Airways’ offices.  At the first location no one could help, they were told they would have to speak to management. T hey moved onto a second location near Kishco.

“When we got here, they were telling us to calm down and be quiet, the plane was broken and needed maintenance.“

Nonchalant is how Belliard describes the attitude of the staff she spoke to after traveling between the two different locations in an attempt to get answers.

Despite being aware that their flight mishap  would’ve caused the family to miss a doctor’s appointment, Belliard says there was no acknowledgement or offer of compensation for that inconvenience or for their time.

When we spoke to her, the most the airline had offered to do was get them on a flight on the coming Saturday. Within an hour, however, they had updated that to a Monday afternoon flight.

The family did finally get into Santiago on Monday, but unabashedly expressed their displeasure at how they were treated.  Belliard expressed her anger and confusion at the treatment meted out to them as paying customers.

At the time of our initial news reporting, interCaribbean did not provide any formal or reassuring comments on the troubling situation.

On the evening of Wednesday July 19, the company issued a detailed explanation of what went wrong and what they were doing to address the issues of shortages and supply chain issues.

“Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal.  Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions.  We regret that communication lapses exacerbated the negative experience for our valued passengers,” it said.

Caribbean News

Team Trinidad & Tobago Makes Waves with Historic CARIFTA Aquatics Performance

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April 14, 2026 – Team Trinidad and Tobago delivered one of the most commanding performances at the 2026 CARIFTA Aquatics Championships, finishing third overall in swimming and second in athletics, signaling a powerful resurgence on the regional stage.

Competing in Martinique, the swim team amassed an impressive 747 points and 59 medals—20 gold, 19 silver and 20 bronze—in what officials are calling a historic showing. The result marks a significant step forward from previous years, reinforcing the country’s growing strength across disciplines and age groups.

Standout performances came from a deep and talented squad. Zahara Anthony led the charge with 72 points, dominating the Girls 11–12 division across freestyle, butterfly and individual medley events. Liam Carrington followed closely with 69 points, delivering a near-flawless campaign in the Boys 15–17 category, while Marena Martinez, Xaiden Valentine and Serenity Pantin added critical points with consistent podium finishes.

The team’s strength was not limited to individual brilliance. Athletes like Micah Alexander, Ethan McMillan-Cole and Jaden Mills showcased versatility and depth, while relay contributions from swimmers including Julius Ennals and Anpherne Bernard helped secure the team’s overall standing.

The performance drew high praise from the Ministry of Sport and Youth Affairs in Trinidad and Tobago, which welcomed the team home in celebration of what was described as a defining moment for the programme.

Minister Phillip Watts noted, “This success is not accidental. It is the result of hard work, structure, vision, and belief. Our young athletes are proving that Trinidad and Tobago is rising again.”

He added that every performance sent a clear message across the region that the country is “not standing still… we are moving forward.”

The showing in Martinique underscores the impact of sustained investment in youth development, coaching and systems, with Team TTO emerging as one of the most complete and competitive squads at CARIFTA 2026.

With momentum now firmly on their side, Trinidad and Tobago’s swimmers are not just competing—they are setting the pace for the future of Caribbean aquatics.

Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.

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Bahamas News

New Manifestos Released as Bahamas Heads to Historic May 12 Vote

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The Bahamas, April 14, 2026 – With the 2026 Bahamian general election set for May 12, the country’s major political parties have now formally placed their plans before the electorate, offering competing visions for governance, growth and relief.

The governing Progressive Liberal Party (PLP), led by Philip Davis, launched its “Blueprint for Progress 2026” on April 8, 2026, outlining a 46-page plan focused on long-term development and systems reform. The document places heavy emphasis on energy transition, digital government, workforce training and food security, positioning the party as one seeking continuity following its first term. The full plan is publicly available online through official PLP platforms for voters to review.

Just days later, on Sunday, April 12, the opposition Free National Movement (FNM), under Michael Pintard, unveiled its 2026 Manifesto at a major event in Nassau. Spanning 54 pages, the document centers on cost-of-living relief, tax reform, healthcare expansion and housing, offering what the party describes as a more immediate response to economic pressures facing Bahamian families. The FNM has also made its manifesto accessible online.

Beyond the two major parties, the Coalition of Independents (COI) had already entered the policy space earlier, formally unveiling its long-range Vision 2030 framework on Saturday, March 1, 2025, at the Fusion Superplex in Nassau during a packed national launch led by party leader Lincoln Bain. That framework has since been complemented by a 100-day action plan released in late March/early April 2026, adding a short-term policy layer to its long-range proposals.

These policy rollouts come as the country prepares for a pivotal vote, with the Parliamentary Registration Department confirming a voters’ register of approximately 203,000 eligible voters, one of the largest in the nation’s history. Key dates are now set, with Nomination Day on April 16, followed by advance polls on April 30, ahead of General Election Day on May 12.

With platforms now in the public domain and the timeline locked in, the focus shifts squarely to the electorate—who must now weigh the promises, examine the plans and decide the country’s direction at the polls.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Bahamas News

From Concept to Approval: What a 2019 Water Security Plan Now Means for Bahamians

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The Bahamas, April 14, 2026 – At its core, the $65 million water security project is designed to strengthen the reliability, safety and resilience of the water supply across The Bahamas.

If implemented as planned, the investment is expected to improve water quality, reduce contamination risks and support public health, while increasing supply reliability and limiting service disruptions during droughts or system failures. The project also aims to expand and upgrade infrastructure, including wellfields, pumping stations and storage capacity, and to protect freshwater resources from saltwater intrusion—an increasing threat for low-lying islands. In practical terms, that could mean cleaner, more consistent and more dependable access to water for residents across the country.

The project was first conceptualised in 2019 under the previous administration, when a proposal was submitted to the Green Climate Fund to strengthen the resilience of the country’s water systems. That early work came just months before Hurricane Dorian exposed the vulnerability of national infrastructure, including critical water and sanitation systems, particularly in the northern Bahamas.

The initial phase focused on developing the concept, identifying priority areas and engaging regional and international partners, including the Caribbean Development Bank, to support the design and preparation of a full funding proposal.

Following the change in government in 2021, the project advanced into its most technical and demanding stages. The current administration oversaw the completion of key requirements, including feasibility studies, environmental and social assessments, and detailed financing negotiations with international partners—steps necessary to move the proposal from concept to approval.

That multi-year process has now culminated in approval of a $65 million financing package, combining grant funding with concessional loans to support long-term upgrades to the country’s water infrastructure.

While the project brings significant international support, it is not entirely free money. The package is structured as a blended financing arrangement, combining grant funding with concessional loans—meaning a portion of the funding will ultimately need to be repaid. Based on information released by the Caribbean Development Bank, approximately $25 million of the total package is tied to loan financing, with the remaining portion provided as grant support.

Concessional loans typically carry more favourable terms than commercial borrowing, including lower interest rates and longer repayment periods. However, they still represent debt obligations that will be borne over time.

Notably, detailed terms of the loan components—including interest rates, repayment schedules and any associated conditions—were not disclosed in the initial announcement issued by the Office of the Prime Minister (Bahamas). Those details are expected to be outlined in formal financing agreements, but have not yet been made public.

For Bahamians, the project represents both investment and obligation. While the grant funding provides a significant boost to infrastructure development, the loan component adds to the country’s long-term financial commitments—making transparency around terms and implementation timelines especially important.

While the approval marks a significant milestone, the timeline for delivery remains a critical factor. Based on information available from project partners, implementation is not expected to begin immediately. The initiative is anticipated to move into its execution phase later in 2026, following finalisation of financing agreements and completion of preparatory requirements.

From there, the project is projected to unfold over several years, with estimates suggesting a multi-year implementation period of up to seven years to fully deliver the planned upgrades to water infrastructure across The Bahamas.

This means that while the funding has now been approved, the benefits will be realised gradually rather than all at once. A definitive completion date has not been publicly outlined, and detailed timelines tied to specific islands or phases of work have yet to be disclosed.

For Bahamians, the question now shifts from approval to execution—when funds are drawn down, when construction begins, and how consistently the project moves from plan to delivery.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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