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InterCaribbean Airways travelers fuming over poor treatment

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, July 31, 2023 – Travellers in the Turks and Caicos believe the time is now come to mirror US efforts to better protect the rights of passengers when airlines fail to deliver on their services, which includes extreme delays.

InterCaribbean Airways had to put out major fires of dissatisfaction when people booked on a couple of their flights into the Dominican Republic spent days trying to get to their destination.

Magnetic Media was told a group of customers who were supposed to fly to Santiago via InterCaribbean Airways on Saturday July 15, were deferred twice after over eight hours of waiting each time.  Included in that number is a young special needs woman with a heart condition.

Major grievances were conveyed to us by residents, including issues with poor communication and poor treatment.

Vikiana Belliard spoke to our news team around 11 am on Monday (July 17) and by that time, she said her family should have been at a cardiologist appointment in the Dominican Republic.  It’s the reason why they had booked the Saturday afternoon flight in the first place.

However, they ended up stranded in the TCI with barely any communication from the airline.

“The flight was supposed to be on Saturday at 3 o’clock so my family got to the airport at 12pm two hours ahead of time.”

They were checked in without difficulty but their experience went downhill after that.

“Someone came and let them know that the flight would be delayed until 5 pm.  When 5 o’clock came someone said the flight would be delayed again to 8 at night.  They waited until eight and then someone came in and told them ‘you all have to leave, the flight has been canceled,” she explained to us.

Following this experience, these customers went home frustrated but still hopeful that they would make the appointment.  On Sunday they were told the flight was still on and the airline would contact them when it was time to come in.

At around 12 p.m, they received a call to present themselves for another 3 p.m. flight.  Belliard says they dropped everything and rushed to the airport, but it was in vain as they would be subject to the same treatment as the day prior.  After waiting for hours once more they left at 11 p.m.

Video footage of the long and arduous process showed the family trying to speak to an employee which developed into an argument before the employee picked up her book and left the counter, walking away from the angry customers.

Finally on Monday, they visited two  interCaribbean Airways’ offices.  At the first location no one could help, they were told they would have to speak to management. T hey moved onto a second location near Kishco.

“When we got here, they were telling us to calm down and be quiet, the plane was broken and needed maintenance.“

Nonchalant is how Belliard describes the attitude of the staff she spoke to after traveling between the two different locations in an attempt to get answers.

Despite being aware that their flight mishap  would’ve caused the family to miss a doctor’s appointment, Belliard says there was no acknowledgement or offer of compensation for that inconvenience or for their time.

When we spoke to her, the most the airline had offered to do was get them on a flight on the coming Saturday. Within an hour, however, they had updated that to a Monday afternoon flight.

The family did finally get into Santiago on Monday, but unabashedly expressed their displeasure at how they were treated.  Belliard expressed her anger and confusion at the treatment meted out to them as paying customers.

At the time of our initial news reporting, interCaribbean did not provide any formal or reassuring comments on the troubling situation.

On the evening of Wednesday July 19, the company issued a detailed explanation of what went wrong and what they were doing to address the issues of shortages and supply chain issues.

“Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal.  Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions.  We regret that communication lapses exacerbated the negative experience for our valued passengers,” it said.

Finance

TCI Financial Services Opens Debate on Cryptocurrency Rules 

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Turks and Caicos, May 12, 2026 – A new era of digital finance regulation could be on the horizon for the Turks and Caicos Islands, as the Financial Services Commission moves to establish a legal framework for virtual assets and cryptocurrency-related businesses.

The TCI Financial Services Commission on Friday launched a public consultation on its proposed Virtual Assets Business Bill, 2026, legislation designed to regulate virtual asset service providers, stablecoin issuers and other digital asset activities operating in or from the territory.

Globally, governments and regulators have been racing to catch up with the rapid growth of digital currencies, blockchain technology and online financial platforms. Concerns over money laundering, cybercrime, fraud and the collapse of poorly regulated crypto exchanges have pushed jurisdictions to tighten oversight while still trying to attract financial innovation and investment.

The proposed TCI bill appears aimed at positioning the territory within that evolving international framework.

According to the FSC, the legislation is aligned with international standards and guidance from bodies including the Financial Action Task Force, International Organization of Securities Commissions and the Financial Stability Board.

The Commission said the bill would introduce a “comprehensive licensing, supervisory, prudential and enforcement framework” for the sector. The proposed law includes anti-money laundering and counter-terrorism financing obligations, cyber resilience requirements, enforcement measures and even a regulatory sandbox intended to support innovation.

Among the notable features are proposed reserve and governance rules for stablecoins, which are digital currencies typically tied to traditional assets like the US dollar. The draft legislation also outlines exemptions for certain technology providers and closed-loop token systems.

The FSC said the consultation period is intended to gather public and industry feedback before the bill is submitted to Cabinet next month. Written submissions must be received by June 8, 2026.

The consultation paper and draft bill have been published on the FSC website for public review.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Conch Farm Site to become New Home for Watersports Operators

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$12 million acquisition signals marina plan, not return of commercial conch farming

 

Turks and Caicos, May 12, 2026 – The Turks and Caicos Islands Government’s acquisition of the former Conch Farm property is not shaping up as a revival of the once world-famous aquaculture operation in Long Bay.

Instead, the $12 million purchase appears headed in a very different direction — transforming the sprawling waterfront site into what could become the new operational home for scores of marine and watersports operators who have long struggled for space along the eastern shores of Providenciales.

And for many observers familiar with the growing tensions in those areas, the move may actually make more sense than first believed.

Over the years, the rapid expansion of jet ski operators, charter boats, parasailing businesses and excursion companies along eastern beach and marina areas has increasingly created disputes over access, launching rights, docking space and territorial use of waterfront locations.

At times, those disagreements have reportedly escalated into confrontations serious enough to require police intervention.

Now, according to comments delivered by Premier and Finance Minister Charles Washington Misick during debate on the 2026/27 Budget, government intends to use the former Conch Farm property to bring greater order and infrastructure to the rapidly expanding marine sector.

“The acquisition and redevelopment of the Conch Farm property at Long Bay, Providenciales, is a strategic Government investment to strengthen the rapidly growing marine and water sports sector,” the Premier said.

He explained that the project is envisioned as:

“a safe, clean, and well-managed public marina dedicated to local operators.”

The Premier also pointed directly to the growing number of young Turks and Caicos Islanders entering the marine tourism industry since the COVID-19 pandemic.

“So many of these operators are young Turks and Caicos Islanders who have turned to self-employment since COVID-19,” he stated during the Budget presentation.

Government says the marina would provide affordable and regulated launching facilities while creating space for docking, boat services, small vendors, maintenance operations and other marine-related businesses.

The proposal also aims to formalize portions of an industry which has expanded rapidly alongside the country’s booming tourism economy.

“Best of all it ensures that the benefits of our booming tourism industry are retained right here in Turks and Caicos communities,” the Premier added.

The clarification significantly changes early public assumptions that government was preparing to revive the commercial conch farming operation once associated with the property.

The original Caicos Conch Farm was widely regarded as the world’s first and only commercial conch farm before hurricane damage, operational struggles, policy disputes and legal battles eventually led to its closure.

Now, while the historic name and marine legacy remain attached to the site, the government’s immediate vision appears centered far more on marine infrastructure and economic activity than on aquaculture.

And in a tourism economy increasingly dependent on marine excursions and water-based experiences, the move could ultimately reshape one of the most contentious and overcrowded corners of Providenciales’ tourism landscape.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Anantara Targets North Caicos for Latest Luxury Development

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International resort brand launches sales for residences and resort project on Sandy Point

 

Turks and Caicos, May 12, 2026 – Sales have started on what could become another multi-million-dollar luxury residential resort development for the Turks and Caicos Islands — but this time, North Caicos is poised to become home to the investment by international luxury brand Anantara.

The project, now being marketed globally through developer platforms and international promotional campaigns, is planned for the Sandy Point coastline and is being pitched as a collection of luxury residences paired with high-end resort amenities on one of the country’s least developed major islands.

What may distinguish this proposal from several ambitious North Caicos projects that never fully materialized, however, is the reputation and global footprint behind the Anantara brand itself.

Anantara Hotels & Resorts operates luxury properties across Asia, the Middle East, Africa and Europe under parent company Minor Hotels, an international hospitality group with more than 500 hotels in operation worldwide. The North Caicos project is being promoted as Anantara’s first-ever Caribbean development — a detail likely to draw heightened international attention and investor confidence.

Developers are positioning the investment as an opportunity to experience a quieter, less discovered side of the Turks and Caicos Islands, one they argue rivals the beauty and exclusivity long associated with Providenciales.

And North Caicos, one of the largest islands in the archipelago and widely regarded as its most lush and green, offers a dramatically different landscape from the tourism-heavy pace of Providenciales — with expansive wetlands, undeveloped beaches, dense vegetation and a slower, nature-focused atmosphere increasingly attractive to luxury travelers seeking privacy and wellness-oriented experiences.

According to promotional material, the development is located approximately 25 minutes from Providenciales by combined ferry and air connections and will include 78 branded residences, beachfront villas and resort-style amenities focused on low-density luxury living.

The project team includes several recognized figures in luxury hospitality and development, among them Rob Ayer, associated with Wymara Resort developments, and Caroline Domange, co-founder of Cheval Blanc, the ultra-luxury hospitality brand linked to LVMH.

Premier Charles Washington Misick is also featured prominently in the global announcement, describing the project as:

“the beginning of a new chapter for luxury lifestyles in the Turks and Caicos Islands.”

The investment aligns closely with government’s increasing emphasis on shifting development beyond Providenciales and driving greater economic activity into the Family Islands.

Still, the proposal is also expected to reignite wider national discussions about infrastructure readiness, housing pressures and the long-term pace of development throughout the territory — particularly as government recently approved the formation of a Public Private Partnership Working Group on Hotel Employee Accommodations.

Promotional material circulating internationally suggests residences at the North Caicos development could start at just under US$1 million — underscoring the ultra-luxury market the project intends to attract.

The project is currently targeting a 2029 opening.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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