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InterCaribbean Airways travelers fuming over poor treatment

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, July 31, 2023 – Travellers in the Turks and Caicos believe the time is now come to mirror US efforts to better protect the rights of passengers when airlines fail to deliver on their services, which includes extreme delays.

InterCaribbean Airways had to put out major fires of dissatisfaction when people booked on a couple of their flights into the Dominican Republic spent days trying to get to their destination.

Magnetic Media was told a group of customers who were supposed to fly to Santiago via InterCaribbean Airways on Saturday July 15, were deferred twice after over eight hours of waiting each time.  Included in that number is a young special needs woman with a heart condition.

Major grievances were conveyed to us by residents, including issues with poor communication and poor treatment.

Vikiana Belliard spoke to our news team around 11 am on Monday (July 17) and by that time, she said her family should have been at a cardiologist appointment in the Dominican Republic.  It’s the reason why they had booked the Saturday afternoon flight in the first place.

However, they ended up stranded in the TCI with barely any communication from the airline.

“The flight was supposed to be on Saturday at 3 o’clock so my family got to the airport at 12pm two hours ahead of time.”

They were checked in without difficulty but their experience went downhill after that.

“Someone came and let them know that the flight would be delayed until 5 pm.  When 5 o’clock came someone said the flight would be delayed again to 8 at night.  They waited until eight and then someone came in and told them ‘you all have to leave, the flight has been canceled,” she explained to us.

Following this experience, these customers went home frustrated but still hopeful that they would make the appointment.  On Sunday they were told the flight was still on and the airline would contact them when it was time to come in.

At around 12 p.m, they received a call to present themselves for another 3 p.m. flight.  Belliard says they dropped everything and rushed to the airport, but it was in vain as they would be subject to the same treatment as the day prior.  After waiting for hours once more they left at 11 p.m.

Video footage of the long and arduous process showed the family trying to speak to an employee which developed into an argument before the employee picked up her book and left the counter, walking away from the angry customers.

Finally on Monday, they visited two  interCaribbean Airways’ offices.  At the first location no one could help, they were told they would have to speak to management. T hey moved onto a second location near Kishco.

“When we got here, they were telling us to calm down and be quiet, the plane was broken and needed maintenance.“

Nonchalant is how Belliard describes the attitude of the staff she spoke to after traveling between the two different locations in an attempt to get answers.

Despite being aware that their flight mishap  would’ve caused the family to miss a doctor’s appointment, Belliard says there was no acknowledgement or offer of compensation for that inconvenience or for their time.

When we spoke to her, the most the airline had offered to do was get them on a flight on the coming Saturday. Within an hour, however, they had updated that to a Monday afternoon flight.

The family did finally get into Santiago on Monday, but unabashedly expressed their displeasure at how they were treated.  Belliard expressed her anger and confusion at the treatment meted out to them as paying customers.

At the time of our initial news reporting, interCaribbean did not provide any formal or reassuring comments on the troubling situation.

On the evening of Wednesday July 19, the company issued a detailed explanation of what went wrong and what they were doing to address the issues of shortages and supply chain issues.

“Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal.  Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions.  We regret that communication lapses exacerbated the negative experience for our valued passengers,” it said.

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Commonsense, Not Confrontation: Why Kamla Persad-Bissessar Is Right

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This debate did not start with Donald Trump, and it did not start this month.

For more than a decade, this reporter has had a front-row seat to repeated, urgent calls from across the Caribbean for stronger intervention by the United States in response to gun- and narcotics-fuelled violence that has hollowed out our communities. Long before today’s headlines, leaders warned that transnational gangs were outgunning police, draining public resources and stealing our youngest people.

Much of the public messaging leaned toward calls for fewer guns flowing from the United States, but the practical response from Washington evolved into something else: tactical undergirding of the Caribbean. Training, intelligence sharing, maritime surveillance and joint operations expanded under successive U.S. administrations — Republican and Democrat alike.

Then came Venezuela.

President Nicolás Maduro proved himself an unhinged and destabilising force, openly threatening Guyana’s oil-rich territory and pushing the region to the brink of a conflict no Caribbean state could afford. The United States showed up. The threat of war was blunted. That mattered.

But while geopolitical flames were contained, the narcotics trade exploded.

CARICOM convened emergency meetings on transnational gang violence. Crime became so pervasive that it was formally classified as a public health threat. Entire communities were terrorised. Courts clogged. Police forces stretched beyond capacity.

And now — quietly but noticeably — the tempo has shifted.

While no single forensic study can capture the full picture, it is easily verifiable on the ground that major narcotics busts and trafficking activity have slowed in recent months. Something has changed. Pressure works.

This is the reality Prime Minister Kamla Persad-Bissessar is responding to.

Her critics accuse her of breaking ranks. What she is actually doing is refusing to indulge in strategic hypocrisy — demanding international help to confront narco-terrorism while appearing to defend or excuse the very networks and actors we have spent years condemning.

Sovereignty is not an insult. The Caribbean invokes it constantly. To deny it to the United States — especially when the policies in question were telegraphed months in advance and remain adjustable — is not diplomacy. It is posturing.

What is most troubling is the region’s selective memory. CARICOM has directed months of rhetorical fire at Trump-era policies, yet when disaster struck — from security crises to Hurricane Melissa — the United States remained one of the region’s most reliable supporters. Outcomes matter more than allegiance theatre.

Kamla Persad-Bissessar is not suffering from Trump Derangement Syndrome. She is applying commonsense statecraft. She understands that small states do not gain leverage by moral outrage alone, and that credibility is lost when we appear aligned with individuals, regimes or activities we ourselves have deemed a threat.

Her warning to CARICOM is simple and necessary: do not undermine your own cause.

The Caribbean’s fight against narco-violence, corruption and instability has been long, costly and painful. If pressure is finally producing results, we should be wise enough to recognise it — and brave enough to say so.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Beaches Turks and Caicos Showcases and Supports Local Creativity

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September 12, 2025                                                                                

 

PROVIDENCIALES, Turks & Caicos Islands – The Turks and Caicos Islands are home to a wealth of creativity, from artisans and craft vendors to musicians and performers. Beaches Turks and Caicos, the Caribbean’s leading all-inclusive family resort, has pledged its continued support for these individuals by providing meaningful platforms for them to share their skills and stories with guests from around the world.

The resort’s commitment is most evident in its weekly Cultural Night showcase, where visitors are immersed in the vibrant traditions of the islands. Guests enjoy live performances which feature local music genres such as ripsaw, while artisans display and sell handmade creations. This event not only enriches the guest experience but also strengthens economic opportunities for local entrepreneurs.

Entertainment Division Manager Garett Bailey emphasized the significance of Cultural Night, “we want to showcase everything the Turks and Caicos Islands culture has to offer. Our goal is for guests to leave with a deeper appreciation of the island’s art, music and traditions, while giving local talent the opportunity to share their creativity with visitors from across the globe.”

Beyond Cultural Night, Beaches Turks and Caicos also welcomes local craft vendors onto the resort every Wednesday and Friday where they are offered a direct space to market their goods. Guests have easy access to the Turks and Caicos Cultural Marketplace, where they can purchase authentic local arts and crafts.

Managing Director, James McAnally, highlighted how these initiatives reflect the resort’s broader mission, “we are committed to celebrating and sharing the vibrant culture of these islands with our guests. By showcasing local artistry and music, we not only provide entertainment but also help sustain and grow the creative industries of the Turks and Caicos Islands. From our cultural showcases to nightly live music, we are proud to create authentic connections between our guests and the people of these islands.”

Local musician Keon Hall, who frequently performs at the resort, expressed gratitude for the ongoing partnership, “being able to share my music with Beaches’ guests has created lasting relationships. Some visitors return year after year and request songs from previous performances. This partnership continues to celebrate what we do and strengthens the bond between local artists and the resort.”

The resort’s support of local artisans and entertainers extends beyond business opportunity; it is about preserving heritage and sharing stories. Guests take home more than souvenirs; they leave with experiences that deepen their understanding of Turks and Caicos’ culture and history.

Public Relations Manager, Orville Morgan, noted the importance of this commitment, “for many visitors, these interactions represent their first genuine connection to the Turks and Caicos Islands. From artisans and musicians to farmers and transport operators, our local talent helps shape every guest experience. At Beaches, we are proud to give them the stage to share their stories and their heritage.”

Beaches Turks & Caicos remains dedicated to developing cultural connections and supporting the artisans, musicians and entrepreneurs whose creativity makes the Turks and Caicos Islands unique. Each guest experience is an opportunity to celebrate and sustain the spirit of the islands.

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“Barbecue” is Cooked! US Turns Over 11 Million Haitians into Potential Informants with $5 Million Bounty

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August 12, 2025

The United States just set fire to the underworld in Haiti — and this time, the smoke might finally flush out the man many call the most feared in the Caribbean.

On Tuesday, the U.S. government slapped a $5 million bounty on the head of Jimmy “Barbecue” Chérizier, the ex-police officer turned gang boss accused of orchestrating massacres, torching neighborhoods, and strangling Haiti’s capital into chaos. This isn’t just a headline — it’s a full-blown game-changer.

That kind of cash — offered under the State Department’s Transnational Organized Crime Rewards Program — is enough to turn the country’s entire population, more than 11 million people, into potential informants overnight. Add the millions in the Haitian diaspora, and Chérizier isn’t just wanted. He’s surrounded.

The Number That Changes Everything

Five million U.S. dollars today equals about 655 million Haitian Gourdes. In a country where many scrape by on less than $5 a day, that’s not just life-changing — it’s life-defining. It’s enough to rebuild homes, put generations through school, or buy a one-way ticket far from the gunfire.

In a place where trust is scarce and survival is everything, that figure is more than tempting — it’s irresistible. For Chérizier, it means every friend could be a future informant, and every loyalist might be calculating the cost of staying loyal.

‘We Will Find Them’ — Jeanine Pirro, U.S. Attorney

Jeanine “Judge Jeanine” Pirro, the U.S. Attorney, set the tone with fire in her voice.                                                                                                                                          “This indictment is the first of its kind,” she announced. “Jimmy Chérizier, also known as ‘Barbecue,’ is a notorious gang leader from Haiti who has orchestrated and committed various acts of violence against Haitians, including the 2018 La Saline attack in which approximately 71 people were killed. He both planned and participated in that massacre.

“Anyone who is giving money to ‘Barbecue’ cannot say, ‘I didn’t know.’ They will be prosecuted, and we will find them. They are supporting an individual who is committing human rights abuses, and we will not look the other way.”

Pirro wasn’t just going after Chérizier. She was sending a warning to the Haitian diaspora accused of feeding his war chest from abroad: the days of claiming ignorance are over.

‘No Safe Haven’ — Darren Cox, FBI

Then came Darren Cox, Deputy Assistant Director of the FBI, delivering the muscle of America’s most powerful investigative force.                                                                                                                                                                                                                “There is no safe haven for Chérizier and his network,” Cox declared. “We are closing every link, every cell.”                                                                                                                                                                                                                                                   Since January, he said, the FBI has arrested three Top Ten fugitives, taken more than 19,000 criminals off the streets, and seized thousands of tons of narcotics — enough to save millions of lives across the U.S.

The FBI’s Miami and Houston offices have already bagged one of Chérizier’s Viv Ansanm associates inside the United States without firing a shot. “These efforts are a deliberate and coordinated plan,” Cox said, “to protect our communities and confront escalating threats from terrorist organizations like Viv Ansanm.”

‘Three-Year Investigation’ — Ivan Arvelo, HSI

Ivan Arvelo, Assistant Director of Homeland Security Investigations, brought the receipts.                                                                                                                                                                                                                                                                    “This is the result of a three-year investigation into Chérizier’s procurement networks, cash pipelines, and operational financing that violates sanctions,” he explained.                                                                                                                                                     Arvelo described 400 structures destroyed, entire communities erased, and a gang exploiting U.S. dollars, technology, and immigration loopholes to keep its killing machine running. “We tracked how Americans unwittingly bankrolled brutality,” he said — proof that the net is tightening both inside Haiti and abroad.

‘The Worst of the Worst’ — Chris Lambert, State Department

Chris Lambert, representing the State Department’s International Affairs division, gave the political bottom line.

“Mass violence in Haiti must end,” Lambert said. “The instability resulting from Chérizier’s actions fuels illegal migration, regional instability, and transnational crime. We will continue to apply every tool available — including our rewards programs — to stop the spread of unchecked violence, especially to target the worst of the worst criminal leaders threatening the people of our hemisphere.”

Lambert confirmed what many have long known: Chérizier is not just a gang leader. He commands Viv Ansanm, officially designated in May as a Foreign Terrorist Organization. In the eyes of the U.S., that makes him not just Haiti’s problem — but everyone’s.

Why Haitians May Not Resist

In Haiti, money talks — loudly. And when you put 655 million Gourdes on the table, it shouts.

That’s the kind of figure that turns casual acquaintances into informants and makes even the most hardened loyalist wonder if the payout is worth more than the risk. It’s not a matter of “if” word gets out, it’s a matter of “who will be first to collect.”

For grieving families, it’s a chance at justice. For the desperate, it’s a chance at survival. For Haiti as a whole, it’s hope — wrapped in the most dangerous of temptations.

An Answer to Prayers

For years, Haiti’s headlines have been a scroll of horrors — kidnappings, executions, burned neighborhoods, bodies in the streets. Chérizier’s name has been attached to too many of them.

This move by the U.S. isn’t just strategy. It’s personal. It’s a signal to every Haitian — at home or abroad — that the days of impunity could be ending.

I’ll admit it: when I heard the news, I danced, I sang, and I nearly cried. Not because $5 million is a lot of money, but because of what it means — the possibility, at last, of stopping the man accused of helping turn Haiti into hell on earth.

Four officials, four angles, one mission: Pirro’s fire, Cox’s grit, Arvelo’s precision, Lambert’s conviction. Together, they’ve put the heat on “Barbecue” like never before.

BBQ is cooked. The only question now is: which one of over 11 million potential informants will serve him up?

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