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Forget Fuel Factor; Why is My Consumption so High?

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Turks and Caicos Residents Reject FortisTCI Statement on High Electricity Bills

 

By Deandrea Hamilton

Editor

 

#TurksandCaicos, July 5, 2022 – “The ongoing Russia-Ukraine conflict continues to affect the supply and cost of fuel worldwide, and significant increases in fuel prices are expected to continue in the upcoming months. This translates into higher electricity bills.

We empathize with the challenges customers are facing due to higher electricity bills at this time. While the cost of fuel is beyond our control, we want to help ease the burden as much as possible. We remain committed to keeping customers informed about these global trends.”

FortisTCI on Friday issued a statement, contained within were these words meant to explain that the war in Ukraine, though far flung from these tiny islands and cays, continues to have disastrous trickle down impact including driving up the cost of oil.

Residents however, responded in public forums and to Magnetic Media that while they anticipated the fuel factor rate on their electricity bills would have been higher, they are stumped about why their consumption rose by hundreds of kilowatt hours.

“My usage has gone up 538 kWh when every day is the same in my house.  Been working from home and homeschooling since March 2020 and this is the highest bill I’ve had in the 10 years I’ve lived in my home,” said one Providenciales customer.

Many shared similar accounts; firm on the point that habitually, nothing had changed and they believe FortisTCI is either taking advantage of the oil crises to boost its bottom line or that the system of the energy provider has experienced a glitch.

“Every light in my house in on a timer.  I have switched from central Ac to split units and I only use one of them every day.  FortisTCI has a problem and they need to hurry up and send their “our bad” email because these bill can’t be real.”

Across the nation, there are questions about the consumption hours, which have rocketed.  We did enquire of FortisTCI about that fact at the onset; and upon receiving their statement which still does not address that particular issue, we have asked again.

There has been no response to date.

Meanwhile, we are receiving many angry reports.  One woman said, even at her highest ever consumption, her bill came in under the current bill which for her and her young son is $1,200.  No one is home all day.  I am not doing anything differently.  She calls herself a creature of habit.  And hers is a common refrain.  Another family said, when they noticed the trend for higher electricity bills in April, they made the switch from an electric to gas stove.  Their bill nearly tripled despite; also a common claim that even behaviours to scale back have worked expensively in the reverse.

“Due to fuel price increases in the month of May, the fuel factor for Grand Turk and Salt Cay customers increased from $0.1672 to $0.2053, and from $0.1962 to $0.2405 for Providenciales, North and Middle Caicos customers, respectively. These represent an increase of 23%, which are reflected on June electricity bills. For example, if the fuel factor on May’s bill was $100, this would change to $123 on June’s bill, provided that the customer’s consumption remained the same month over month.

The fuel factor rate for customers on South Caicos was $0.2299 in May and an increase in the rate is also expected. The fuel factor rate is calculated monthly as outlined in the Electricity Ordinance. As FortisTCI is a regulated electricity company, the fuel factor rate is sent to the TCI Government’s Energy and Utilities Commissioners Office each month for authentication,” explained FortisTCI.

In another instance, a unit was empty all of June, but said the customer – the consumption was three times more.  How, she asked?

Residents at the Millennium Heights community meeting on Thursday were calling for real representation; for those responsible to face FortisTCI on their behalf.

There are at least two government agencies which can investigate; they sit under two government ministries.  The Consumer Protection Department which falls under E Jay Saunders and the Ministry of Finance and the Energy and Utilities Commissioner, who falls within the ministry of Home Affairs, where Otis Morris is the cabinet minister.

Fortis makes a promise about the unexpected and exorbitant bills…

“The following measures are now in effect:

No penalties on late payments during the months of July and August 2022.  No disconnections for balances less than 60 days overdue from July to August 2022.  Payment plans on a case-by-case basis.

To further assist customers, FortisTCI will launch a series of interactive online educational sessions on how to manage energy use.

We encourage customers to keep track of their electricity use by signing up for My Online Account. Visit www.fortistci.com to register. My Online Account allows customers to set budget limits on their electricity usage and receive alerts when their consumption limit is approaching.”

FortisTCI said sadly the trend, according to their supplier, will not change when it comes to the historically high fuel costs and the company pointed to alternative energy as a way out.

“We believe that renewable energy is a pathway to lower energy costs and we are working with TCI Government to implement supportive regulations. As your partner in energy, we will continue to expand our renewable energy programs and reduce our dependence on diesel fuel.”

Residents, were advised that to be announced are dates for online energy use educational sessions.

Bahamas News

Diamond Stubbs, 17 • Betrica Brown, 19 • Stania Webb, 19 • Fourth victim yet to be identified

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Deandrea Hamilton | Editor

Six road deaths in two days leave a nation searching for answers

NASSAU, The Bahamas – A nation that only days ago celebrated graduations, scholarships and bright futures is now united in grief as six lives were lost on Bahamian roads in just two days, including four young women whose deaths have shaken the country to its core.

The names Diamond Stubbs, 17; Betrica Brown, 19; and Stania Webb, 19 have become the heartbreaking symbol of one of the country’s deadliest road tragedies in recent memory. A fourth young woman, believed to be 18 years old, had not been publicly identified by authorities up to publication time, as families continued to mourn and await official confirmation.

The four were among eight occupants travelling in a gray Mazda when it crashed into a tree on Shirley Street shortly after 1 a.m. Sunday. Police said the 19-year-old driver reportedly struck a pothole, looked back toward his passengers and lost control before the vehicle slammed into the tree. Three young women died at the scene, while a fourth later succumbed to her injuries in hospital. Four others, including the driver, remain hospitalized as investigations continue.

The tragedy’s impact reached the House of Assembly on Monday, where Members observed a moment of silence – led by Prime Minister Philip Davis – in honour of the young women whose lives were cut tragically short.

What has resonated most across the country is not simply how they died, but who they were.

Diamond Stubbs had just graduated from Old Bight High School in Cat Island as valedictorian and head girl. She was preparing to attend Langston University in Oklahoma on scholarship and was remembered by her father as an exceptional student who earned virtually every academic award presented at graduation while inspiring other young people to pursue their dreams.

Betrica Brown, who called both Cat Island and Abaco her homes, had recently travelled to Nassau to secure her student visa. Youth and Sports Minister Mario Bowleg said she was preparing to begin college on a volleyball scholarship.

Stania Webb had already distinguished herself at Langston University, where she earned both President’s List and Honour Roll recognition after graduating from Old Bight High School at just 16 years old. Family members remembered her as a quiet, ambitious young woman deeply committed to her Christian faith and education.

Speaking in Parliament, Prime Minister Philip Davis described the loss as heartbreaking, extending condolences to the families, classmates and loved ones whose lives have been forever changed. He urged Bahamians to keep those still hospitalized and the grieving families in their prayers. Similar expressions of sympathy came from across the political divide, churches, schools and communities throughout the country.

Some residents were also chided for sharing gruesome and graphic photos and video in the hours following the shocking car crash.  Relatives said it made a difficult, heartbreaking time more unbearable.

Condolences poured in from government and Christian ministers; The Bahamas Union of Teachers; The Bahamas Christian council and other leaders from across the islands.

The national tragedy extended beyond New Providence. Also on Sunday, 26-year-old Nica Julien lost her life in a separate traffic collision in Grand Bahama. Then, on Monday, a road traffic accident claimed the life of a 30-year-old man on the highway of Abaco.

Together, the six deaths have transformed what should have been a season of celebration with graduations and independence festivities in play, into one of national mourning, leaving families, communities and an entire country searching for answers—and praying that no more names are added to the list.

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DDME Hurricane Preparedness Expo, Huge success in The Nation’s Capital

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Providenciales, Turks and Caicos Islands – Friday, 26 June 2026: The Department of Disaster Management and Emergencies (DDME) successfully hosted its Hurricane Preparedness Expo this past Friday, 19 June 2026, at the Dillon Hall in Grand Turk. Residents and visitors attending the event, took full advantage of the opportunity to learn more about hurricane preparedness while participating in exciting activities and receiving complimentary tokens.

The expo brought together several key partners and stakeholders, including the TCI Red Cross, Do it Center (Building Materials), Pelican Energy TCI, Interhealth Canada, TCI Regiment, Health Promotion and Advocacy Unit, Aged Care and Rehabilitation TCI, the Environmental Health Department, Survey and Mapping Department and the Public Works Department.  These stakeholders and vendors contributed to the event’s success by sharing valuable information and products aimed at helping individuals and families prepare for the hurricane season.

Both the Director and Deputy Director for DDME addressed attendees and emphasised the importance of remaining vigilant throughout the Atlantic Hurricane Season.  DDME Director, Lt. Col (Ret’d) Jason Hills stated, “Preparedness is not a one-time activity but an ongoing responsibility. We encourage everyone to take the necessary steps by staying informed and ensuring their emergency plans and supplies are up to date,” DDME Deputy Director Ms. Kevaun Lucas added that, “It only takes one storm to change lives and communities forever. That is why preparedness cannot wait until a hurricane is on our doorstep, take the time now so you will not be caught off guard later.”

DDME would like to take this opportunity to express gratitude to all vendors and persons from the Grand Turk community that attended this event.  We also express our sincere thanks to The Hon. Otis Morris and Hon. Sharon Simons for their presence and participation.

The Hurricane Preparedness Expo forms part of the DDME’s ongoing public awareness and community outreach initiatives during the Atlantic Hurricane Season. These events aim to strengthen preparedness and resilience across the country.  The public is warmly encouraged to attend DDME initiatives and take an active role in hurricane preparedness.

UPCOMING CHURCH SERVICE

Sunday, 28 June 2026  •  St. Mary’s Pro-Cathedral, Grand Turk  |  9:00 AM (New time)

OTHER UPCOMING EVENT

Saturday, 4 July 2026  •   Community Hurricane Scavenger Hunt, Meeting point: Oseta Jolly Primary School, Providenciales |  2:00 pm – 5:00 pm

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Turks and Caicos Islands Expands US Reach with New United Airlines Denver Route  

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Providenciales, Turks and Caicos Islands (June 26th, 2026) — The Turks and Caicos Islands is celebrating another major airlift milestone with the announcement that United Airlines will launch new nonstop service between Denver International Airport (DEN) and Howard Hamilton International Airport in Providenciales (PLS) beginning December 2026.*

The new weekly service marks a significant expansion of United Airlines’ established presence in the Turks and Caicos Islands and is the result of extensive negotiations with the Turks and Caicos Islands Airports Authority (TCIAA).

This announcement comes on the heels of the Turks and Caicos Islands’ successful roadshow in Denver, where the delegation, led by the Premier, Hon. Charles Washington Misick, was warmly welcomed by Governor Jared Polis, who proclaimed May 20th, 2026, as Turks and Caicos Islands Friendship Day in Colorado in recognition of the growing ties between the destination and the state.

Premier, Hon. Charles Washington Misick, said this new route will open up new opportunities for the Turks and Caicos Islands.

“This new direct service between Denver and Providenciales is tremendously exciting for the Turks and Caicos Islands. Denver is one of America’s great aviation gateways, opening convenient access to Colorado, California, and the entire western United States. Having already established strong links to the eastern and midwestern markets, we are delighted to now extend our reach to the west. We are confident this route will unlock significant opportunities for tourism, business, and investment and further strengthen our ties with the United States,” he said.

Minister of Tourism, Hon. Zhavargo Jolly, welcomed the announcement as a strong endorsement of the destination’s growing appeal and the Ministry’s continued efforts to diversify source markets and expand airlift.

“This new service between Denver and Providenciales represents another important step in expanding the global reach of the Turks and Caicos Islands. For many years, our strongest air connections have been concentrated along the East Coast and in the Midwest of the United States. Today, we continue our strategic expansion westward, creating direct access to one of North America’s most dynamic and affluent regions. This route strengthens our ability to attract visitors whose interests align naturally with the Turks and Caicos Islands’ tourism product—from luxury travel and wellness experiences to diving, outdoor adventure, and second-home ownership,” he said.

Minister of Physical Planning and Infrastructure Development, Hon. Arlington Musgrove, described the announcement as another important step in strengthening the destination’s connectivity and competitiveness.

“This new service is the result of continued collaboration between the Government, the Turks and Caicos Islands Airports Authority, Experience Turks and Caicos and our airline partners. Expanding air access is critical to sustaining tourism growth, and we are pleased that United Airlines continues to recognise the immense opportunity that exists here in the Turks and Caicos Islands,” the Minister said. “As part of our broader strategic vision, we have been deliberately cultivating and developing routes from the western portion of North America — a market of enormous potential — with the goal of securing greater overall air capacity into our destination.”

“We’re excited to give our customers yet another non-stop option between the Caribbean and Denver,” said Tom Kozlowski, Senior Manager of Latin, Caribbean, & Hawaii Network Planning, United Airlines. “United is the largest carrier in Denver, and this new addition will be the westernmost service from Turks and Caicos to the US, opening new tourism opportunities. We know our customers in Denver and surrounds will enjoy easier access to beautiful beaches, unique island charm, and vibrant culture in one of the Caribbean’s most sought-after destinations.”

The addition of the Denver route further strengthens the Turks and Caicos Islands’ airlift portfolio and builds on recent successes in expanding access from key and emerging markets. Experience Turks and Caicos and the Turks and Caicos Islands Airports Authority will continue working closely with airline partners to identify opportunities for strategic growth and enhanced connectivity.

The new route will be operated by a Boeing 737 MAX 9 aircraft featuring 179 seats, including 20 in business class and 159 in economy.

The tentative flight schedule is below:

Route Start Date/Frequency Departure Time Arrival Time Aircraft
DEN – PLS Dec. 19, Weekly on Saturdays 10:00 17:00 Boeing 737 MAX 9
PLS – DEN Dec. 19, Weekly on Saturdays 13:35 17:21 Boeing 737 MAX 9

Schedule subject to change.

Customers can book flights at united.com and on the United app.

*Subject to Government approval

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