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Forget Fuel Factor; Why is My Consumption so High?

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Turks and Caicos Residents Reject FortisTCI Statement on High Electricity Bills

 

By Deandrea Hamilton

Editor

 

#TurksandCaicos, July 5, 2022 – “The ongoing Russia-Ukraine conflict continues to affect the supply and cost of fuel worldwide, and significant increases in fuel prices are expected to continue in the upcoming months. This translates into higher electricity bills.

We empathize with the challenges customers are facing due to higher electricity bills at this time. While the cost of fuel is beyond our control, we want to help ease the burden as much as possible. We remain committed to keeping customers informed about these global trends.”

FortisTCI on Friday issued a statement, contained within were these words meant to explain that the war in Ukraine, though far flung from these tiny islands and cays, continues to have disastrous trickle down impact including driving up the cost of oil.

Residents however, responded in public forums and to Magnetic Media that while they anticipated the fuel factor rate on their electricity bills would have been higher, they are stumped about why their consumption rose by hundreds of kilowatt hours.

“My usage has gone up 538 kWh when every day is the same in my house.  Been working from home and homeschooling since March 2020 and this is the highest bill I’ve had in the 10 years I’ve lived in my home,” said one Providenciales customer.

Many shared similar accounts; firm on the point that habitually, nothing had changed and they believe FortisTCI is either taking advantage of the oil crises to boost its bottom line or that the system of the energy provider has experienced a glitch.

“Every light in my house in on a timer.  I have switched from central Ac to split units and I only use one of them every day.  FortisTCI has a problem and they need to hurry up and send their “our bad” email because these bill can’t be real.”

Across the nation, there are questions about the consumption hours, which have rocketed.  We did enquire of FortisTCI about that fact at the onset; and upon receiving their statement which still does not address that particular issue, we have asked again.

There has been no response to date.

Meanwhile, we are receiving many angry reports.  One woman said, even at her highest ever consumption, her bill came in under the current bill which for her and her young son is $1,200.  No one is home all day.  I am not doing anything differently.  She calls herself a creature of habit.  And hers is a common refrain.  Another family said, when they noticed the trend for higher electricity bills in April, they made the switch from an electric to gas stove.  Their bill nearly tripled despite; also a common claim that even behaviours to scale back have worked expensively in the reverse.

“Due to fuel price increases in the month of May, the fuel factor for Grand Turk and Salt Cay customers increased from $0.1672 to $0.2053, and from $0.1962 to $0.2405 for Providenciales, North and Middle Caicos customers, respectively. These represent an increase of 23%, which are reflected on June electricity bills. For example, if the fuel factor on May’s bill was $100, this would change to $123 on June’s bill, provided that the customer’s consumption remained the same month over month.

The fuel factor rate for customers on South Caicos was $0.2299 in May and an increase in the rate is also expected. The fuel factor rate is calculated monthly as outlined in the Electricity Ordinance. As FortisTCI is a regulated electricity company, the fuel factor rate is sent to the TCI Government’s Energy and Utilities Commissioners Office each month for authentication,” explained FortisTCI.

In another instance, a unit was empty all of June, but said the customer – the consumption was three times more.  How, she asked?

Residents at the Millennium Heights community meeting on Thursday were calling for real representation; for those responsible to face FortisTCI on their behalf.

There are at least two government agencies which can investigate; they sit under two government ministries.  The Consumer Protection Department which falls under E Jay Saunders and the Ministry of Finance and the Energy and Utilities Commissioner, who falls within the ministry of Home Affairs, where Otis Morris is the cabinet minister.

Fortis makes a promise about the unexpected and exorbitant bills…

“The following measures are now in effect:

No penalties on late payments during the months of July and August 2022.  No disconnections for balances less than 60 days overdue from July to August 2022.  Payment plans on a case-by-case basis.

To further assist customers, FortisTCI will launch a series of interactive online educational sessions on how to manage energy use.

We encourage customers to keep track of their electricity use by signing up for My Online Account. Visit www.fortistci.com to register. My Online Account allows customers to set budget limits on their electricity usage and receive alerts when their consumption limit is approaching.”

FortisTCI said sadly the trend, according to their supplier, will not change when it comes to the historically high fuel costs and the company pointed to alternative energy as a way out.

“We believe that renewable energy is a pathway to lower energy costs and we are working with TCI Government to implement supportive regulations. As your partner in energy, we will continue to expand our renewable energy programs and reduce our dependence on diesel fuel.”

Residents, were advised that to be announced are dates for online energy use educational sessions.

Independent writer

Wild, Free, and Out of Control: Grand Turk’s Animal Debacle Is No Island Secret

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Turks and Caicos, October 31, 2026 – Once again, I feel compelled to put pen to paper on this matter.  You don’t expect to slam your brakes in paradise.  But in Grand Turk, it’s becoming routine.

Donkeys roam along roadsides, darting into traffic, while packs of dogs linger around neighborhoods.  Tourists and residents alike face dangerous encounters with animals that, while symbolic of Grand Turk’s identity, now pose very real threats to public safety and themselves.

I’ve had near misses myself, and I’m not alone. This is no longer simply an island charm issue; it’s an unfolding dilemma that demands attention.

Grand Turk has a long history of romanticizing its animals. Donkeys, once essential to the island’s salt trade in the 1800s, are now part of its distinctive character. Yet neither they nor the growing population of free-roaming dogs are being adequately managed.

Estimates place the donkey population at around 500 on an island measuring just 10.5 square miles, with approximately 4,000–5,000 residents and tourist numbers that can double on cruise ship days. Add dogs that are quasi-owned—fed occasionally out of pity or when they wander onto someone’s property, but rarely properly cared for or contained—and the scale of the problem becomes clearer.

Feeding a dog occasionally is not the same as taking responsibility for it. The same applies to owners who fail to provide adequate fencing, allowing their dogs to roam freely through neighborhoods and onto public roads. Responsible ownership requires more than occasional feeding; it means ensuring an animal’s welfare while protecting the wider community.

Tourists may marvel at roadside donkeys or follow a friendly dog to the beach. But they don’t necessarily witness the accidents, injuries, property damage, and scattered garbage. Nor do they see how open grazing areas are disappearing beneath roads, homes, and new developments.

So, whose space is it now? Are the animals invading ours, or are we gradually taking theirs, leaving less vegetation for them to feed on?

This is not simply a debate about animals. It is about responsibility, planning, and public safety.

Grand Turk’s Department of Agriculture faces a challenging predicament. The Turks & Caicos Society for the Prevention of Cruelty to Animals (TCSPCA) does what it can, but without adequate funding and government support, its capacity remains limited. Volunteers continue to step forward, yet goodwill alone cannot resolve a problem of this magnitude.

There are several suggestions from avid Hooves & Paws TCI volunteers: Establish satellite watering holes away from high-traffic areas, properly maintain existing ones, or explore the creation of a donkey sanctuary etc.

We have recently welcomed the long-awaited arrival of a full-time veterinarian, but that alone is not enough. Support vehicles, appropriate facilities, and equipment for the safe and humane capture and treatment of animals are also essential.

There is another uncomfortable question that deserves an answer: Is the Department investing in the training and resources needed for the humane euthanasia of severely injured animals when recovery is no longer possible, rather than leaving police officers to resort to shooting them?

There may be emergencies in which officers must act immediately to protect human life. However, emergency responses should not replace a properly funded animal management programme. Severely injured animals deserve a humane, professional response, with veterinary guidance wherever circumstances permit.

We have also heard concerning reports of animal mutilation. Such reports warrant serious attention and, where appropriate, proper investigation. Animal welfare must be part of this conversation, not an afterthought.

If Grand Turk wants to preserve its Beautiful by Nature identity, it needs more than slogans. It needs enforcement, practical solutions, and a willingness to acknowledge that some animals are suffering while others pose genuine dangers to residents and visitors.

No one wants to strip the island of its character. Donkeys, dogs, horses, cows, and even the occasional roaming of goats or roosters contribute to the experience that makes Grand Turk memorable. But when charm becomes a hazard and beauty collides with danger, it is time to stop romanticizing the situation and start organizing around solutions.

There is no single, perfect answer. But continuing to do too little only increases the risk of more accidents, more suffering, and further damage to the environment we claim to cherish.

The wild can still be free, and humans and animals can coexist. But that balance requires responsible ownership, humane treatment, effective enforcement, adequate resources, and government leadership.

This administration must work alongside local volunteers, expatriate residents, animal welfare organizations, and the private sector to develop sustainable strategies before neglect leads to irreversible consequences.

Grand Turk’s animals are part of our heritage. Protecting that heritage means protecting the animals, the people who share this island with them, and the visitors who come here expecting paradise.

Ed Forbes

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Bahamas News

Federal Investigation into Florida Turnpike Tragedy that Killed Three Children of Bahamian Mother

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NTSB examining roadside assistance driver’s actions, SUV speed and seat belt use after six people perish in fiery collision

ORLANDO, FLORIDA — October 29, 2026 — Federal investigators have joined the investigation into a horrific Florida Turnpike collision that claimed six lives, including all three children of a Bahamian mother, as questions intensify over what caused the deadly crash.

The United States National Transportation Safety Board (NTSB) has confirmed that it is opening an investigation into the October 23 accident, which occurred around 9:31 p.m. near mile marker 252 in Orange County.

The agency’s involvement brings federal scrutiny to a tragedy that has devastated several families and prompted an extraordinary outpouring of sympathy and disbelief.

Among those killed were siblings Charles Milton, Jakara Milton and Dalvena Green, the three adult children of Marshall Clarke-Milton and her husband, Charles Milton Sr.

The siblings were traveling with three others to Universal Orlando’s Halloween Horror Nights, reportedly on their first trip together.

They never arrived.

FEDERAL INVESTIGATORS EXAMINE WHAT WENT WRONG

The NTSB confirmed to FOX 35 Orlando that its investigation will examine the training and performance of the roadside assistance driver, the actions of the SUV driver, including speed, and whether the occupants were wearing seat belts.

The agency investigates serious transportation accidents to identify safety failures and recommend measures that could prevent similar tragedies.

Its involvement does not establish wrongdoing by either driver.

The Florida Highway Patrol is conducting a separate investigation into the collision.

According to the preliminary police account, a Road Ranger roadside assistance truck had been parked in the highway median before its driver received instructions to assist a disabled box truck on the opposite shoulder.

As the Road Ranger moved across the northbound lanes, it collided with a 2023 Chevrolet Traverse carrying six adults.

Both vehicles left the roadway and caught fire.

All six occupants of the SUV died at the scene. The Road Ranger driver survived with minor injuries.

MOTHER CHALLENGES EARLY ACCOUNT

Witnesses reportedly told investigators that the SUV was traveling at high speed without its headlights illuminated.

However, those observations have not been established as the definitive cause of the collision.

Clarke-Milton has challenged suggestions that her children or their companions were responsible, urging investigators to examine the evidence before reaching conclusions.

She wants investigators to establish the SUV’s actual speed and determine whether its headlights were operating.

The family’s concerns underscore the importance of the continuing investigations, particularly given the movement of the roadside assistance vehicle across active highway lanes.

ALL THREE CHILDREN LOST

For Clarke-Milton, the investigation unfolds against an almost incomprehensible personal tragedy.

She lost all three of her children simultaneously.

In an emotional interview with FOX 35 Orlando, the grieving mother described the terrible feeling that overcame her when she could not reach them.

“My heart sank,” she said, recalling the moment she feared her children were involved.

The siblings were among six people whose lives ended during what should have been an enjoyable evening together.

The other victims included Timothy Williams and Shawn Palmer. A sixth person’s identity had not been publicly confirmed in the latest reports reviewed.

The family’s heartbreak has resonated across The Bahamas and beyond, with expressions of sympathy accompanying calls for answers.

SEARCH FOR ANSWERS CONTINUES

The Florida Highway Patrol has indicated that a crash report is expected within approximately ten days of the accident.

The NTSB’s investigation will examine broader transportation safety concerns, including the operation of roadside assistance vehicles and the circumstances surrounding the collision.

For the grieving families, the findings cannot reverse the tragedy.

But they may establish what happened on that stretch of Florida’s Turnpike and whether anything could have prevented six people from losing their lives.

For one Bahamian mother, the loss is especially devastating.

Three children left for an evening of entertainment. Not one came home.

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Joyful Collaboration between 2 Regional Foundations Uplifts Tourism Professionals in Turks & Caicos

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CHTA Education Foundation & Sandals Foundation Training Celebration with TCHTA in Providenciales 20 October 2026. Front Row, L to R: Suzanne & Louise CHTAEF Trainers, Wesley Clerveau, PS Ministry of Tourism, Deryck Meany for Sandals Foundation, TCHTA team: Stacy-Ann Wharton, VP – Nicholette Thomas Operations Manager - Omega Simmons Board Member

Turks and Caicos – Caribbean Supercharged Service, Learning & Leadership workshops were enjoyed by professionals from Grace Bay Car Rentals, a local sponsor, alongside a Heavy Machinery Rental Company, a Paint retailer, 8 resorts, a luxury villa management enterprise and 3 TCHTA sponsored junior chefs, including Team TCI Junior Chef 2026, Zaliya Dickenson, who will complete at the Taste of the Caribbean in November for her country.

These workshops were the result of the longstanding partnership between the CHTA Education Foundation and their sponsor, Sandals Foundation, who support the Caribbean Supercharged programme on a different island every year. This year, the Turks & Caicos Hotel & Tourism Association (TCHTA) hosted the initiative to the delight of its members.

The workshops targeted new team members, seasoned professionals, managers and supervisors. Topics included Foundations & Finesse within Customer Interactions, Delivering Clear Expectations for Service Consistency and Making Memorable Moments.

Sandals Foundation was pleased to also sponsor chefs, cooks, stewards, warehouse & purchasing staff from 7 resorts and 2 high schools for an intensive HACCP Preparation & Pre-Requisites informational day, including international coursebooks, team training booklets and each person’s international assessment fee. The course is approved by the Royal Society for Public Health UK, earns Continuing Professional Development Credits, and is recognized globally as the leading Food Safety Management System.

Deryk Meany, General Manager, Beaches TCI, represented Heidi Clarke, Executive Director, Sandals Foundation at the 20 October Celebration with energy and passion for professional development and life-long learning in tourism to ever uplift and grow ourselves. He asked participants to ‘never stop learning! Today is a step upwards in your personal growth and that of the industry. We are never too old to learn, to share our experiences within training and grow”

Wesley Clerveau, Permanent Secretary, Ministry of Tourism, gave spirited, positive inspiration and congratulations to the participants “Stayover arrivals in TCI have increased by 6% between January & June this year, we are hot! The place visitors wish to be, and your time, application and learning in each workshop is invaluable to us as a destination and to you as citizens and residents. I urge you to put what you have gained into practice immediately and keep applying yourselves; the more you upgrade, the more service elevates, the more we all succeed”

Karolin Troubetzkoy, Chairwoman, CHTA Education Foundation commented “Congratulations to everyone who participated in this year’s workshops, thank you for being fully engaged and making the most of your opportunity.

Special mention to the 8 past participants that we reunited with and are now working in leadership positions, BRAVO! We are delighted for you and encourage you to stay focused and keep shining and growing upwards.

It has been the Education Foundations honor to work closely with our sponsor Sandals Foundation and partner with TCHTA again to create Caribbean Supercharged positivity within each of you”.

Stacey-Ann Wharton, Vice President TCHTA, congratulated everyone present and stressed the TCHTA ongoing commitment to learning and development of members teams and management, along with special TCHTA scholarships for the HACCP session for 3 Junior Chefs, showing the Associations commitment to nurturing talent from High School upwards.

PHOTO CAPTIONS

First Insert: Wesley Clerveau, PS, Ministry of Tourism

Second Insert: Deryck Meany, GM Beaches TCI representing Sandals Foundation

Third Insert: Stacy-Ann Wharton, Vice President, TCHTA

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