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FortisTCI promotes nine employees across the company

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#TurksandCaicos, January 28, 2022 – FortisTCI is pleased to announce the promotion of nine employees to various positions across the Company, which occurred during the latter part of 2021. A total of thirteen employees were promoted by year-end as part of the Company’s robust people management strategy.

Devino Missick has been promoted from ICT Disaster Recovery and Project Assurance Analyst to Business Intelligence Program Manager. In his new capacity, Missick is expected to provide solutions for customer-facing technologies, support IT requirements for renewable energy projects, and develop enterprise and departmental business intelligence, data warehousing, and reporting solutions. Missick holds numerous certifications in CompTIA, Windows Software, and Microsoft. He also holds a Master’s degree in Business Administration Project Management. Missick joined FortisTCI in 2014 and has been promoted across several roles.

Sharon Alli-Jose has been promoted from Manager of Business Services and ISO Management to Director of Business Security and Analytics. In her new capacity, she is expected to maintain, develop and enhance enterprise-wide processes, technologies and strategies to manage the Company’s security risk and project management. She will also further advance the Company’s business intelligence and analytics capabilities, among other responsibilities. Alli-Jose has been with FortisTCI for 14 years and has steadily progressed across numerous roles. She holds a Bachelor’s degree in Accountancy, a Master of Science in Enterprise Risk Management, and a Graduate Certificate in Risk Management and Organization Continuity. She is BSI certified for Business Continuity and Occupational Health and Safety Management Systems and is a Certified Internal Auditor.

Former Information Security Officer Bradley Jules has been promoted to Manager of Corporate Security, responsible for maintaining information and physical security programs that protect the Company’s assets. Jules joined the Company in 2008 as an Information Technology Specialist and was promoted to Information Security Officer in 2014. He was a leader in creating cyber security awareness and executing the Company’s information security strategic objectives. He has numerous certifications in Microsoft as a Certified Professional and System Administrator and a Master of Science degree in Computer Security.

Kayla Lightbourne has been promoted from Corporate Communications Officer and Outreach Coordinator to Senior Corporate Communications Officer – Community Outreach and Events. In her new role, Lightbourne will serve as chief liaison for the Company’s corporate social responsibility program, including planning and execution of community and stakeholder activities. She joined the Company in 2011 as a Temporary Receptionist. She transitioned across various roles, including Customer Service Ambassador, Junior Corporate Communications Officer, and most recently Communications Officer and Community Outreach Coordinator. Lightbourne holds a Bachelor of Arts Degree in Mass Communication and a Career Diploma in Event Planning.

Stephanie Dean has been promoted from Customer Experience Specialist to Supervisor of Customer Experience. She joined the Company in 2012 as a Customer Service Representative and held several roles in customer service. In her new position, she is responsible for the dayto-day operations of the Customer Service Department, overseeing and supporting staff, and all duties of the Customer Experience Specialists to ensure that customer satisfaction is consistently achieved, among other responsibilities. Dean holds an Associate’s degree.

Lovell Ingham has been promoted from Enterprise Resource Planning (ERP) Technical Support Specialist to Senior ERP Technical Analyst. In his new role, he is required to maintain the Company’s ERP system and assist in system interface/integration activities and end-user training while monitoring and maintaining FortisTCI’s SQL server and Metering Data environments. Ingham joined the Company in 2016. He holds a Bachelor’s degree in Computer Information Systems with certifications in Microsoft, Windows XP, Windows 7, and Windows Server 2008. He also boasts technical experience in computer repair, web design, SQL database, and basic networking.

Corelle Kelly has been promoted from Facilities Management Technician I to Facilities Management Technician II. In his new role, he is responsible for performing routine maintenance and repairs for all facilities and equipment under the responsibility of the Facilities Management Department. Kelly joined the Company in 2015 as a Laborer and was promoted to his most recent role in 2018.

Sanderlye Methelus was promoted from Administrative Assistant in the Transmission and Distribution Department to Executive Assistant for the Operations Division. In her new role, she provides administrative support services to the Operations Division and the Senior Management Team. Methelus joined the Company in 2012 as a Credit Control Officer. She was transferred to Administrative Assistant in the Transmission and Distribution Division in 2014.

TeAnn Thomas was promoted from Resource Planning and Utility Analytics Officer to Manager of Business Development. In her new role, she will drive innovation and support the management team in strategic and integrated resource planning, finding transformative solutions to business and operating challenges. This position is responsible for innovation and energy resource planning initiatives, the management of the renewable energy program and resources, and assists with the implementation of business analytics. Thomas joined FortisTCI in 2016 as a Junior Business Analyst with a Bachelor of Arts with Distinction in Economics and Political Studies. In 2017, she was awarded a scholarship from FortisTCI and completed her Master’s degree in Developmental Economics in 2018.

FortisTCI is the only Company with Investors In People certification and is benchmarked against international best practices in people management. Commenting on the latest employee movements, FortisTCI President and CEO Ruth Forbes stated: “FortisTCI is a performancebased company, and as such, we continue to recognize high performers and reward them for their work. We value our workforce and strategically create opportunities for professional growth and development so that they can continue to excel in a changing energy landscape.

 

Photo Caption: FortisTCI recently promoted employees (Top: L-R) Devino Missick, Sharon Alli-Jose and TeAnn Thomas (Middle L-R): Corelle Kelly, Lovell Ingham and Stephanie Dean (Bottom: L-R): Sanderlye Methelus, Bradley Jules and Kayla Lightbourne.

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Community Comes Together as ISU Community Engagement Exercise Delivers Essential Services in Kew Town  

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Providenciales, Turks and Caicos Islands – Friday, 3rd July 2026: Residents of Kew Town and neighbouring communities turned out on Saturday, June 27, to access a range of free services and information during the ISU’s Community Outreach Caravan at the Church of God Abundant Life Ministries.

The outreach initiative brought together several government agencies and partner organisations in a single location, providing residents with direct access to health, safety, and emergency preparedness services while creating opportunities for meaningful engagement within the community.

Services available throughout the day included health checks and education, vision screenings, emergency preparedness information, fire safety guidance, and community policing engagement. Participating partners included the Department of Disaster Management and Emergencies, the Turks and Caicos Fire and Rescue Department, the Royal Turks and Caicos Islands Police Force’s Community Policing Unit, the Health Promotion and Advocacy Unit, and Menzies Optometry.

The exercise forms part of the ISU’s ongoing community engagement programme, which seeks to strengthen relationships with residents while improving access to public services through collaboration with partner agencies. By bringing multiple service providers together in one location, the initiative offered residents a convenient opportunity to access information, seek advice, and connect directly with agencies whose work supports the well-being of their communities.

The Informal Settlements Unit extends its sincere appreciation to the residents who attended and contributed to the success of the exercise, the partner agencies and organisations that dedicated their time and expertise, and the Church of God Abundant Life Ministries for graciously hosting the event. The Unit remains committed to working alongside communities and partner organisations to deliver initiatives that encourage engagement, strengthen partnerships, and improve access to essential services across the Turks and Caicos Islands.

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Beaches Turks & Caicos resort hosts high school tourism clubs from Providenciales and North Caicos  

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Clement Howell High School students and teachers being welcome by the General Manager at Beaches Turks and Caicos resort, Deryk Meany as they prepare to learn more about the daily operations of the resort and the team

PROVIDENCIALES, Turks & Caicos Islands: Beaches Turks and Caicos Resort recently welcomed students from Clement Howell High School in Providenciales and Raymond Gardiner High School in North Caicos for an immersive educational tour designed to expose young learners to the dynamic world of hospitality and tourism.

The visit formed part of the resort’s ongoing commitment to youth development and community engagement, providing students with insight into the operations of the Caribbean’s leading hospitality brand. During the tour, students were introduced to various departments across the resort, gaining a deeper understanding of the wide range of career opportunities available within the industry.

General Manager Deryk Meany addressed the visiting students, encouraging them to think creatively about their future career paths and to remain open to exploring non-traditional roles within the hospitality sector.

“The hospitality industry is constantly evolving, and there is space for innovation, creativity and leadership at every level,” Meany shared. “At Beaches Turks and Caicos, we are proud to provide opportunities for young people to jumpstart their careers, while also developing the skills needed to grow into future leaders.”

The local youth engaged with team members across multiple disciplines, including guest services, food and beverage, entertainment and operations.

Kawanza Morley, Tourism Club leader at Raymond Gardiner High School, expressed appreciation for the experience, noting its value in reinforcing students’ academic learning.

“This visit allowed our students to see firsthand how what they learn in the classroom translates into the operation,” Morley said. “We are grateful to Beaches Turks and Caicos for their hospitality and for creating such a meaningful and engaging experience.”

Educators accompanying the students also highlighted the importance of continued collaboration between schools and industry leaders. Raphael Delpeche of Clement Howell High School commended the resort for its ongoing support of youth development initiatives.

“We are very pleased with the level of exposure our students received,” Delpeche stated. “This relationship continues to create valuable opportunities for our students to better understand the industry and envision their future within it.”

For many students, the tour provided inspiration and a renewed sense of possibility. Tamani Gardiner, a fourth form student from Raymond Gardiner High School, remarked on the professionalism and efficiency observed throughout the resort. “I was really impressed by how smoothly everything operates,” Gardiner said. “The level of professionalism from the staff shows what it takes to succeed in this industry.”

Similarly, Clement Howell High School student Tanika Lightbourne shared her enthusiasm for continued involvement with the resort through its internship programme.

“I’m looking forward to returning to Beaches Turks and Caicos for another year of internship,” Lightbourne said. “This experience has helped me grow and I’m excited to keep learning and developing as a young professional.”

Through initiatives like these, the resort continues to play a vital role in empowering youth across the Turks and Caicos Islands and preparing them for meaningful careers in one of the country’s most important industries.

 

Photo Caption (insert): Students from the Raymond Gardiner High School pause to capture a photo moment at the Treasure Beach Village overlooking the infinity pool during their recent resort tour and educational experience

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Sandals® and Beaches® Resorts Launch Rebranded Loyalty Program, ‘Island Insiders Club’

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~All-inclusive resort company elevates rewards program, offering expanded benefits and member-only events & experiences, rooted in the spirit of the islands~

MONTEGO BAY, JAMAICA, July 2, 2026 Sandals and Beaches Resorts unveiled today the introduction of its new Island Insiders Club, the next chapter of its refreshed loyalty program. Replacing the long-running Sandals Select Rewards program (established in 2008), the new program is designed to elevate the guest experience with a more immersive approach to awards and recognition. Effective July 1, 2026, the transition will preserve members’ current status and existing benefits, while expanding access to enhanced rewards, exclusive events and enriched experiences that bring members closer to the Caribbean.

“We are expanding how loyalty shows up across every stay to encapsulate what our loyal members already are — an inside part of the Sandals and Beaches family,” stated # SVP of Loyalty at Unique Vacations, Inc., worldwide representative of Sandals and Beaches Resorts. “We developed this program side-by-side with the guests who know the resorts, the islands, and the people best, drawing on extensive focus groups, surveys, and direct feedback. The result is a loyalty experience that goes far beyond points, and is felt in every welcome home.”

Guests can enroll in Island Insiders Club before their very first visit, and begin earning status after their first stay. The program features seven levels of loyalty, the highest being Ambassador, followed by Pearl, Diamond, Emerald, Sapphire, Coral and Shell (which replaces the former Select tier).

More Access. More Recognition. More Caribbean.

Sandals Select Rewards members will roll over to the Island Insiders Club on July 1, 2026, maintaining their status and benefits with no reset.

Island Insiders Club highlights include:

  • Choice of Insider Reward: A flexible credit that lets Insiders choose the experiences that best match their vacation style, from relaxing at the Red Lane Spa to embarking on an adventure with Island Routes.
  • The Insiders Shop: A private online merchandise store featuring premium collections and limited-edition drops, including handcrafted artisanal pieces, available exclusively for Island Insiders.
  • Room Upgrade Hotline: Now available exclusively for members, Insiders can request a room upgrade 30 days prior to travel and receive up to 50% off their upgrade when they call a dedicated number.
  • Dedicated VIP Concierge Line: A one-stop, full-service customer care team supporting Diamond, Pearl, and Ambassador members throughout their vacation journey, helping to book their flights, tours, special requests and more.
  • Expanded Insider Experiences, On and Off Resort: Exclusive Insider events including specialty weeks focused on diving, autism inclusion, and culinary experiences on resort. Plus, access to a series of experiential events across the globe.
  • 20% off Managers Wine List Discount: Returning members receive 20% off the Manager’s Wine List, offering another elevated touch for dinners, celebrations, and special moments on resort.
  • $200 Laundry Service Credit: Ambassador members will receive a $200 laundry service credit, adding an extra layer of ease and convenience to longer stays.
  • Complimentary Week Stay: A complimentary 7-night stay at any resort of choice is awarded to members after every 70 paid nights.
  • New Member Incentive: Those “newly inside” who book and travel will receive 5,000 bonus points after their first stay.

As always, Insiders enjoy special access to cabanas, a complimentary photo on every trip, member discounts on everything from retail and watersports to candlelight dinners, and added savings on future stays at the loyalty lounge.

New Name, New Look and a Nod to Nostalgia

The Island Insiders Club’s refreshed visual identity is built around a simple pair of sandals, now the signature symbol of Island Insiders Club and a throwback to an Insider tradition that’s been worn for decades, from vintage gold and silver pendants in the early days to the leather necklaces shared at member events today.

The new brand look will roll out across consumer touchpoints in the months ahead, from dedicated Island Insiders Club lounges to on resort signage, marketing and sales channels, digital and more, bringing Island Insiders Club to life through a modern design and multiplatform approach.

An Exclusive Inside Scoop

In true Insider fashion, Island Insiders Club was first unveiled to the brand’s most loyal members during a special “Step Inside Our Sandals” video conference. Designed as an Insider-first briefing, the call gives top members an early look at brand news and upcoming developments. Hosted by Peter Menges, the event walked members through the highlights of the new program, what to expect, and the refreshed look and feel of Island Insiders Club, before Sandals and Beaches Resorts’ Executive Chairman Adam Stewart gave an exclusive look at what’s next and the reimagining of three iconic Sandals Resorts in Jamaica.

For more information about Island Insiders Club or to become a member, visit: www.sandals.com/islandinsidersclub.

Go behind-the-scenes of the Island Insiders Club with Peter Menges on the Sandals Palmcast and read the latest on the Sandals blog.

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