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Multi-Sectoral Meeting with Bankers’ Association to Improve Customer Services & Enhance Security

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#TurksandCaicos, October 26, 2021 – On Tuesday October 19, 2021 the Acting Governor, Her Excellency, Anya Williams, Premier Honourable Charles Washington Misick, and Deputy Premier and Minister for Finance, Investment and Trade, the Honourable Erwin J. Saunders met with members of the Turks and Caicos Islands Banking Association at the Office of the Premier, Providenciales.

Also in attendance were members of the executive team from the Royal Turks and Caicos Islands Police Force, Acting Commissioner of Police Kendall Grant, Acting Deputy Commissioner of Police Darron Williams and Acting Assistant Commissioner of Police Willette Harvey.

The purpose of the meeting was to discuss customer security and other concerns as it relates to the banking sector. Insights were given into the investigation of recent criminal activities in the islands that are believed to be linked to banking activities.

A commitment was made between the Banking Association and the Royal Turks and Caicos Police Force to strengthen their investigative measures in hopes of creating better outcomes and a faster resolution rate. Both parties are very concerned for the safety of the general public and plan to have more frequent dialogue on clientele safety and other matters going forward.

The Acting Governor reiterated the importance and the need for banks, commercial banks especially, to improve the security arrangements for their operation as well as the technical and human resources needed to prevent long lines; which can contribute to vulnerability to opportunistic criminals for targeted crime. H.E. Williams also highlighted the importance of the mandatory vetting process for both security and bank personnel before being hired.

The Acting Commissioner of Police, Sergeant Grant, promised to increase patrols in and around the vicinity of banking facilities during the day and evening to reinforce security and boost customer confidence in banking security in the islands.

Discussions were also held around the issue of customer service, family island operations, and the need to establish an Automated Clearing House (ACH; a service that would allow local banking systems to speak to each other through technology, clear checks same day, and better allow transfer of funds between banks.

The government explained to the association that customer service in banks have drastically decreased in the past years. The Acting Governor stressed the need to improve and return services to the islands of North and South Caicos.

Scotia Bank executives were also asked to review the agreement made for services on Grand Turk. The Deputy Premier assured the association of the government’s eagerness to assist in whichever way is needed to enhance technology for the banking sector.

President of the Banking Association and Branch Manager for the Royal Bank of Canada, Mr. Marcus Samuel, welcomed all of the ideas and concerns expressed by the government. Mr. Samuel also explained the banks’ mandate to increase promotion of cashless banking and the use of technologies available to help safeguard the customer experience. Mr. Samuel further explained that the association will need the help of the Turks and Caicos Islands Government to increase public education on the benefits of banking technology and the banks’ plan to make it more affordable for its retail customer.

Finally, the Premier explained the strong position his administration is taking as it relates to crime and banking services in the TCI. Premier Misick reminded banks of TCIG’s financial position and his willingness to use it as leverage to get fairer treatment of citizens in this country and their ability to access capital.

Representation from the banking sector included: CIBC First Caribbean, Scotiabank, Royal Bank of Canada, Turks and Caicos Banking, Bordier Bank and British Caribbean Bank.

 

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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