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TCI: 100 days in, New TCHTA President adds 20 New TCHTA Members

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#TurksandCaicos, July 29, 2021 – The Turks and Caicos Hotel and Tourism Association has grown by 20 new members despite the ravages of the coronavirus pandemic on the travel and tourism industry. 

New President, Trevor Musgrove recently issued a comprehensive 100 day report and it is clear that much work has been done including key meetings which should enhance turn-around time on travel entry through the TCI Travel Assured portal; the travel experience at the Providenciales International Airport and processing of work documents with the Employment Services Department. 

“At the beginning of the term, we looked at our five-year strategic plan and benchmarked where we stood to help us outline our goals and plan for the way forward. I am proud to say that we were fully on target.  This was a direct result of the hard work of Past President Todd Foss and the previous Board who managed to keep the work of the association progressing despite the country being in the throes of a pandemic,” said Trevor Musgrove in a July 15 report.

From the report:  In its first 100 days, the TCHTA’s committees have realigned their missions with new Chairpersons and volunteers from the membership. Advocacy, Education, Marketing, Sustainable Tourism, Villa, Crime & Security, Water Sports, and Allied (non-accommodation) Membership are the banners under which the collective will work to fulfill its commitment to members and to Turks & Caicos islanders affected directly or indirectly by this critical industry.

Mr. Musgrove said Edwin Taylor, who is the TCI’s Commissioner of Labour  has educated the TCHTA on the expected increase in manpower and portfolio changes within his department that will aid in quicker turnaround times and added process efficiency. 

“Mr. Taylor welcomed feedback and suggestions from the group and shared that the department’s employment registration drive is ongoing.  He thanked the HR group and TCHTA members for successfully placing the majority of the individuals who were once registered as unemployed within their properties and businesses.”

A $1.2 million canopy construction at the PLS is touted to help with brining greater comfort to travellers as they enter and exit the country’s main gateway. This is noted by the Association which met with the Minister of Immigration, now with oversight of the TCIs air and sea ports.

“As the country’s borders reopened and the COVID-19 vaccine became available, Turks & Caicos was fortunate to see a steady increase in arrivals to our shores which has now risen to pre-pandemic levels. This has brought with it incidences of overwhelm at our international port of entry which calls for immediate attention.

The TCHTA addressed this issue with the Minister of Immigration, pledging assistance with several ways its members could help offset the negative fallout from the overcrowding at the airport while the Ministry works towards its bigger plans to address the issue.”

The TCHTA’s Marketing committee has met with Pamela Ewing and her team several initiatives are on the calendar for the remainder of the year, and the TCHTA will be sharing those opportunities with members as they are fleshed out, he said. 

The Hotel and Tourism association will revive its Destination Turks and Caicos magazine; after a hiatus last year due to the pandemic, the plan is to bring the publication back for 2022 as both a print and electronic 16th edition. 

A third edition of the Who’s Who in Business TCI magazine is also approved within his first 100 days, said Musgrove.   

There have also been meetings with the Deputy Governor, Premier, Minister of Health and Minister of Tourism.

“The TCHTA is a voice for the industry, but also for the people of these islands. I am committed to doing my best to lead this association and carry on the great work that has been started…” informed Trevor Musgrove.

The TCHTA’s 2021-2023 Board of Directors was elected to office in March of this year, with Mr. Trevor Musgrove of Discovery Tours & Adventures leading the body as President for the two-year term.  The Board quickly re-established the association’s committees and set out to continue building on the work in progress and the fulfillment of the new President’s goal to provide enhanced support to small businesses connected to the hospitality industry in these islands.

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Crime

RTCIPF – Unidentified Male Shot

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***MEDIA RELEASE***

#TurksandCaicos, March 18, 2024 – A shooting incident has resulted in a fatality, with officers of the Serious Crime Unit currently at the scene.

Preliminary reports state around 9:17 pm today (March 18th), a call was placed to the Police Control Room indicating a male was shot at a location in Five Cays, Providenciales.

Officers arrived at the scene and found the lifeless body of a male with what appeared to be gunshot wounds.The victim was wearing long blue pants and a black t-shirt.

Further details surrounding the incident, including motive and the victim’s identity, are under investigation.

The RTCIPF asks the public to notify the closest police station, contact 911, the Serious Crime Unit at 231-1842, Crime Stoppers at 1-800-8477, and anonymously give any information on this murder.

Additionally, persons are encouraged to download the CrimeStoppers P3 app and share information.

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Bahamas News

RBDF Operation Strengthens Maritime Security Amidst Regional Turmoil

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Defence Headquarters, 17 MAR. ’24: A joint operation between the Royal Bahamas Defence Force (RBDF) and the Royal Bahamas Police Force (RBPF) led to the apprehension of 50 Haitian migrants approximately 5 nautical miles west of Bell Island on Saturday, March 16th.

The operation was initiated following the initial sighting of a sailing vessel, believed to be of Haitian origin, 8 miles southwest of Staniel Cay in the Exumas. RBDF swiftly deployed air and surface assets stationed at Matthew Town Inagua, supported by Police officials in Staniel Cay who verified the sighting. The migrants were intercepted by RBDF personnel stationed at the Land and Sea Park, Wardrick Wells Exuma, and subsequently handed over to the safe boat crew. They are currently under apprehension pending further investigation, with the imminent arrival of HMBS Rolly Gray.

In response to the ongoing instability in Haiti, Commodore Raymond King has announced the implementation of a strategic blockade in the southern Bahamas. This initiative includes the deployment of six surface vessels, one aircraft, and 120 highly skilled RBDF personnel. Patrol operations will be concentrated in critical areas such as the northern coast of Haiti, the Old Bahama Channel, and the Windward Passage, with the aim of deterring unauthorized entry attempts and preserving maritime security in the region.

The effectiveness of these decisive measures is evident, with recent apprehensions totaling 247 individuals by the RBDF. Commodore Raymond E. King emphasizes the commitment to bolstering maritime security through collaborative efforts with regional partners and local law enforcement agencies.

The Royal Bahamas Defence Force remains committed to safeguarding the nation’s borders and territorial integrity, working collaboratively with regional partners.

(For further information please contact the RBDF Public Relations Department or visit our website: www.rbdf.gov.bs, follow us on Facebook, Twitter and view our Youtube channel)

-rbdf-

#GuardOurHeritage

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Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded

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Deandrea Hamilton

Editor

 

#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.

The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.

“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR.  I will try to post if I get any info.  Have a few drinks.  It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.

Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable.  All the flights seem to be delayed, a thousand people in rooms built for a couple hundred.  Trapped.”

There was reportedly also a flight from Philadelphia diverted to the DR.

And too numerous were reports of the frustration of travellers at the Providenciales International.  Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines.  As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.

It’s the kind of last impression, travel destination do anything they can to avoid.

We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.

“I will make sure that no one sleeps here.  I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.

She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.

It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.

It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.

Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.

“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests.  We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”

The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.

But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.

“…TCI can’t handle the volume of flights they schedule.”

The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available.  In the dark of night and with no real illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.

“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.

Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given  the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.

At midnight, there were mixed reports from guests.  Some having been set up with a one night stay, others who had no clue what was next.

March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.

“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time.  So they are help up for sometimes, an entire day.”

Airline charter services are also skittish.

“…for fear they will get so delayed they will miss their next contract.  So now we are starting to risk our most top end clients as well as airline passengers.”

And the Airports Authority is not having the best time of it either.  Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.

“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me.  They just left.  They just ran away, they were done!”

The guests are at the airport hoping for word on somewhere to rest their heads for the night.  TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.

Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers.  The space is mobbed, dirty and basically unhealthy for anyone.  The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station.  The furniture is worn, dingy, and a very dismal welcome or departure.  For the tremendous number of travellers to T and C, this airport is a disgrace.”

The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle.  The scope of work includes not only construction of an expanded airport, but management of it.  The end may be in sight, but it is admittedly years away from fruition.  An interim remedy for the PLS, is needed now.

“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”

Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.

Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.

Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”

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