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TCI: CIBC FirstCaribbean responds to complaints about long lines and slow service

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#TurksandCaicos, May 9, 2021 – One of the TCI preferred banks has offered a list of remedies to their clients who find themselves in long queues under the scorching sun, waiting for long hours to be served. 

A highly disappointed customer reached out to our news organization to look into what their bank was doing to rectify the painful and repeated circumstance of towing long lines for long stretches of time, only to find one bank teller and no empathy.

This and other such queries prompted us to seek answers from the national manager as to why there seemed to be a struggle in delivering fast services to the customers; the steps the bank’s management was taking to onboard people to their e-systems and what they could do until in the interim to improve service to their thousands of customers.

In his response email, the manager of the CIBC FirstCaribbean, Larry Lawrence stated that the currently daunting long queues were due to the strict protocols adopted by the bank to protect and comply with the regulations set by the TCI authorities. 

“Improving our clients’ experience and meeting their expectations is at the heart of what we do as a relationship-focused bank. Where we fall short, we immediately seek to revise our approach as best as we can for the benefit of all.

However, the reality is that the COVID-19 pandemic has resulted in the need to adhere to strict protocols aimed at protecting both our employees and clients as they interact with us daily.”

In an emailed repl, to our emailed questions Mr. Lawerence further explained:  “Our challenge is not unique, as other financial institutions or other places of business in general continue to deal with maintaining and adhering to strict social distancing protocols. FirstCaribbean will always continue to follow all guidelines as mandated by the authorities in this regard.”

But is the explanation sufficient, whether for CIBC FirstCaribbean, RBC or ScotiaBank, which comprise the offering of commercial banks in this jurisdiction.   Is better service encumbered by health regulations or by a lack of will or creativity on the part of the banking institutions.

The manager assured the vast amount of transactions being performed in recent weeks were related to the Government Stimulus cheques and encashment services. 

Even though the manager tied the slow service delivery to the current pandemic, the slow service delivery at the branch had been an issue prior to the Covid-19 pandemic.

A strong recommendation from Mr. Lawrence was for individuals seeking to cash cheques to open accounts with the banks and benefit from the full range of supporting services that will eliminate the need to visit the branch for these routine transactions. 

According to Lawrence, having accounts at the bank, allows the customers to access effortless and free e-banking services, and use their drop box to lodge cheques, thereby avoiding long lines.

“We know that while there are some transactions that may necessitate a visit to our bank, we have enhanced our digital channels – online and mobile banking – to provide a continued safe, secure option for clients to bank at their convenience without having to visit the branch,” the manager added. 

In his closing statement, the manager thanked the clients for their patience and understanding and promised the bank will continue working to improve their client’s experience. 

Caribbean News

CHTA President Praises Jamaica’s Hurricane Preparedness, Assures Ongoing Support

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KINGSTON, Jamaica– President of the Caribbean Hotel and Tourism Association (CHTA), Nicola Madden-Greig, has praised the strength of local and regional public-private sector partnerships, while congratulating tourism stakeholders across Jamaica for their strong level of preparedness in weathering the dangerous Category 4 Hurricane Beryl, which impacted the island this week.

“Jamaica was spared the worst of the hurricane and we have now returned to regular business operations,” said Madden-Greig, who rode out the storm at her office in Kingston. She reported that Sangster International Airport in Montego Bay and Ian Fleming International Airport in Ocho Rios opened today, while Norman Manley International Airport in Kingston will open on Friday, July 5, after minor repairs are completed.

“We have no reports of any guests being injured during the passage of the storm, and the majority of the hotels and the tourism industry in general have emerged unscathed,” Madden-Greig added.

However, she expressed concerns for the south coast of the island, where many local communities were impacted, along with several independent hotels and villa operations.

“We will be including these operators in our disaster relief efforts, particularly in the Treasure Beach, St. Elizabeth area,” she noted, explaining however that she had little doubt that this resilient community will rebound in the shortest possible time.

The trade association leader was encouraged with the reports emanating from the Cayman Islands, which confirmed no major impact on the sector there. “We are thankful to God for sparing us for the most part, and we are now resolved to getting our industry back on track, while serving communities (especially those in the Grenadines) who are in dire need at this time,” said Madden-Greig.

Individuals, businesses and organizations that want to contribute to regional hurricane relief efforts may make a monetary donation at www.chtaef.com.

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CARICOM raising profile and priority of its Migration Policy; curbing challenges ‘a tall order’

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Garfield Ekon

Staff Writer

 

The Caribbean Community (CARICOM) is committed to work with Member States and other stakeholders to implement a “forward-thinking regional migration policy,” according to its Assistant Secretary General, Alison Drayton.

Addressing the opening of a recent three-day workshop titled “Towards a Regional Approach to a Migration Policy in the Caribbean,” in Port-of-Spain, Trinidad and Tobago, she said it is evident that the Region has been facing, and will continue to face, various challenges that affect the lives and livelihoods of Caribbean citizens.

“Namely, due to Climate Change, which has amplified displacements and the need for persons to migrate from areas that threaten their livelihoods or limit their opportunities to prosper and provide for their families,” the ASG told the forum, adding that the Climate Change and natural disasters remain “key drivers of displacements in the Region.”

“With the frequency and magnitude of events likely to increase in the future, this has contributed to many regional States facing demographic decline, which has impacted their workforce, our younger population seeking job opportunities outside the Region, and many key sectors being negatively impacted,” she stated.

The CARICOM official underscored that tackling the challenges would be “a tall order,” hence the Regional body’s commitment that would help address various aspects of Regional migration and human mobility as determined by Member State priorities.

Lauding the Government of Trinidad and Tobago for hosting the workshop, and the and valuable technical contributions made by the United Nations (UN) Migration Group and financial contributions from the United States Department of State, the European Union, and the Inter-American Development Bank, she said  the their efforts have been significant.

The contribution made by International Organization for Migration (IOM), has advanced the policy, with provision of consultancies to coordinate the Community’s work through the Regional Approach to Migration Policy (RAMP) Steering Committee and development of the framework, she highlighted.

For Trinidad and Tobago’s National Security Minister, the Hon. Fitzgerald Hinds, his country is also committed to contributing to the development of a regional migration policy framework that reflects the priorities of the people of the Caribbean Community.

“As we embark on this journey together, let us harness the expertise, the insights and the experiences that we already have among us as we gather here today to shape the policy framework that is in front of us,” the Minister said, adding that the current migration realities “should prepare us for future challenges.”

The technical workshop brought together National Focal Points from the CARICOM Member States, and representatives of relevant regional and international organisations, building on IOM’s Migration Governance Indicator (MGI) assessments, and other consultations held with national Governments of CARICOM Member States in 2023.

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Government Earmarks $300M for Post-Hurricane Dengue Mitigation

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#Kingston, Jamaica, July 19, 2024 – The Government has earmarked $300 million to ramp up dengue mitigation activities, inclusive of fogging, treatment of mosquito breeding sites, removal of bulky waste and drain cleaning, in the aftermath of Hurricane Beryl.

Addressing the House of Representatives on Tuesday (July 16), Prime Minister, the Most Hon. Andrew Holness, said the funds have been allocated to the Ministry of Health and Wellness, which will spearhead vector-control activities over the next six weeks.

He further informed that the National Solid Waste Management Authority (NSWMA) and National Works Agency (NWA), “are technically involved in this dengue mitigation [exercise] by trying to clear the environmental conditions that would create the growth in the vector”.

Mr. Holness highlighted the potential for a significant increase in the dengue vector, the Aedes aegpyti mosquito, which breeds primarily in containers, consequent on  the hurricane’s passage.

“We know that many communities are being plagued by the increase in the mosquito population… and other vectors [such as] roaches, rats and flies. Therefore, the cleanup and removal and clearing of waterlogged areas is of critical importance,” he emphasised.

The Prime Minister noted that the hot summer conditions, along with rainfall, will further contribute to heightening the possibility of an increase in these vectors and the transmission of diseases.

As such, he appealed to Jamaicans to properly store water in covered containers and destroy mosquito breeding sites around their homes.

“I urge all homeowners who are storing water and… leaving the containers open, that an easy way to control the growth of the mosquito population in your households is to cover the containers,” Mr. Holness said.

He pointed out that the NSWMA will shortly announce a schedule for the removal of bulky waste from homes.

Prime Minister Holness further indicated that the NWA will be actively cleaning various gullies.

Dengue symptoms include fever, headache, and joint and muscle pains. These are often resolved through rest and adequate hydration along with the use of paracetamol to treat the accompanying fever.

 

Contact: Chris Patterson

Release: JIS

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