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TCI: CIBC FirstCaribbean responds to complaints about long lines and slow service

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#TurksandCaicos, May 9, 2021 – One of the TCI preferred banks has offered a list of remedies to their clients who find themselves in long queues under the scorching sun, waiting for long hours to be served. 

A highly disappointed customer reached out to our news organization to look into what their bank was doing to rectify the painful and repeated circumstance of towing long lines for long stretches of time, only to find one bank teller and no empathy.

This and other such queries prompted us to seek answers from the national manager as to why there seemed to be a struggle in delivering fast services to the customers; the steps the bank’s management was taking to onboard people to their e-systems and what they could do until in the interim to improve service to their thousands of customers.

In his response email, the manager of the CIBC FirstCaribbean, Larry Lawrence stated that the currently daunting long queues were due to the strict protocols adopted by the bank to protect and comply with the regulations set by the TCI authorities. 

“Improving our clients’ experience and meeting their expectations is at the heart of what we do as a relationship-focused bank. Where we fall short, we immediately seek to revise our approach as best as we can for the benefit of all.

However, the reality is that the COVID-19 pandemic has resulted in the need to adhere to strict protocols aimed at protecting both our employees and clients as they interact with us daily.”

In an emailed repl, to our emailed questions Mr. Lawerence further explained:  “Our challenge is not unique, as other financial institutions or other places of business in general continue to deal with maintaining and adhering to strict social distancing protocols. FirstCaribbean will always continue to follow all guidelines as mandated by the authorities in this regard.”

But is the explanation sufficient, whether for CIBC FirstCaribbean, RBC or ScotiaBank, which comprise the offering of commercial banks in this jurisdiction.   Is better service encumbered by health regulations or by a lack of will or creativity on the part of the banking institutions.

The manager assured the vast amount of transactions being performed in recent weeks were related to the Government Stimulus cheques and encashment services. 

Even though the manager tied the slow service delivery to the current pandemic, the slow service delivery at the branch had been an issue prior to the Covid-19 pandemic.

A strong recommendation from Mr. Lawrence was for individuals seeking to cash cheques to open accounts with the banks and benefit from the full range of supporting services that will eliminate the need to visit the branch for these routine transactions. 

According to Lawrence, having accounts at the bank, allows the customers to access effortless and free e-banking services, and use their drop box to lodge cheques, thereby avoiding long lines.

“We know that while there are some transactions that may necessitate a visit to our bank, we have enhanced our digital channels – online and mobile banking – to provide a continued safe, secure option for clients to bank at their convenience without having to visit the branch,” the manager added. 

In his closing statement, the manager thanked the clients for their patience and understanding and promised the bank will continue working to improve their client’s experience. 

Caribbean News

JAMAICA A STEM ISLAND – PM

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KINGSTON, April 24 (JIS):

Prime Minister, the Most Hon. Andrew Holness, has declared Jamaica a science, technology, engineering and mathematics (STEM) island with a vision of fostering innovation, driving economic growth, and empowering citizens to thrive in the global knowledge economy. 

“Through our collaborative all-hands-on-deck approach, Government, private sector, academia and civil society, we will work towards this goal. Jamaica is now officially declared a STEM island,” he said.

 

Prime Minister Holness was addressing the Future Ready International Conference held at the University of Technology (UTech) in Kingston on April 24.

As a STEM island, he said that the Government will seek to implement comprehensive education reforms from the primary to the tertiary levels, with the objective of developing a skilled workforce, capable of competing in global markets. 

He said that ecosystems will be developed to encourage startups, entrepreneurs, and innovators in the STEM disciplines to drive industry and economic growth, as well as to address social issues.

“We will encourage the growth of STEM industries such as biotechnology, information technology and advanced manufacturing. We will also leverage STEM to grow and monetise the musical, artistic, cultural and other natural talents of our people. We will leverage STEM solutions to address environmental challenges including climate change, renewable energy and sustainable agriculture,” the Prime Minister said.

 “We will position Jamaica as a hub for STEM research, innovation, collaboration and other developments in the Caribbean and beyond,” he added. 

The Prime Minister said that by embracing STEM as a national priority, Jamaica will unlock its full potential driving prosperity, peace and productivity in a sustainable, equitable way for all our Jamaican citizens and, indeed, the world,” Holness said.

CONTACT: ROCHELLE WILLIAMS

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One Nation TCI Pageant to Launches this Weekend

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Dana Malcolm

Staff Writer 

“Founded on the principles of Unity, sisterhood and community service,” is how Alicia Swann, One Nation TCI Founder, and President, describes the organization as it gears up for its inaugural showing, to be marked by a pageant and parade of nations, family fun day and cultural show. 

When Magnetic Media spoke to Swann she explained the inspiration behind the name.

“The reason why we chose ‘One Nation’ was because we wanted to ensure that all of our beautiful ladies within the Turks and Caicos feel as if they are a part of our society. Speaking with the ladies I’ve gotten the opinion that a lot of them feel as if they are in our country but they don’t actually feel fully a part of it,” she explained. With constants whose heritages span the DR and TCI, TC-Trinidadians and more the contest is showcasing the rich and diverse culture of the country.

At least two contestants flew in from the UK and the US to participate in the pageant and the event is not just an array of pretty girls.

“We’ve taken the aspects of pageantry to another level, the young ladies have a platform  based on our pillars of the organization which include education and mental health,” Swann continued “We wanted to ensure that they understand the value and importance of  having a role and voice in society.”

The contestants were all allowed to choose an area to speak on and advocate for, and the President told Magnetic Media that so far the young women are taking the challenge seriously. There are 10 contestants overall, five in the ‘Miss’ category and five in the ‘Teen’ category.

The pageant is already receiving regional recognition as the eventual winner has been invited to take part in a regional pageant in St Kitts in August, a feat which Swann says she is extremely proud of. 

In addition to that event a cultural showing, family fun day and parade of nations will be held. 

“We will be honoring people from across the Turks and Caicos, out of every island, for their lifetime achievement in terms of giving back to their society. The persons being honoured are unsung heroes. They have been active in their communities in various roles and we felt the need to recognize all of them.” Swann explained.

The Founder didn’t share the names of those being honoured, preferring to leave it a surprise but did drop hints about who would be highlighted during the event; a smiling clinic nurse in South Caicos, a Grand Turk Taxi driver committed to the island’s development, a dedicated principal from North Caicos, a shipping pioneer from North Caicos as well and a creative founder from Providenciales.

“Our company is huge on ensuring that the community is involved and a part of doing that is ensuring that persons in the community are honoured,” the president said.

Several sponsors have stepped up to the plate including 

No monetary support has come from TCIG but endorsements from both Rachel Taylor, Minister of Education, and Josephine Connolly, Minister of Tourism, have been shared and the girls are currently undergoing intense training with a pageant coach in preparation for their big night.

Swann is hoping that once the community has a chance to see what One Nation TCI is doing they’ll understand the importance of the events, 

“We are a diverse culture and society and– we want people to understand the importance of diversity, supporting our young ladies and empowering them so they can see they have a role in the Turks and Caicos– The more we offer our young ladies [the more] we are able to retain that talent. Once they feel empowered the sky’s the limit.”

The Pageant and Crowning will be on the 25 and 26th of April while the parade and family fun day will be held on the 27th.

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Agriculture Ministry Providing Two Water Trucks to Serve St. Elizabeth and St. Catherine

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#Kingston, Jamaica, April 24, 2024 – The Ministry of Agriculture, Fisheries and Mining is to unveil two more water trucks this week, which will be used to service communities in St. Elizabeth and St. Catherine.

Portfolio Minister, Hon. Floyd Green, made the disclosure during Wednesday’s (April 24) post-Cabinet press briefing at Jamaica House.

He also informed that of the $90 million earmarked to support farmers being impacted by the current drought, the Ministry will be providing additional support for storage and drip-irrigation systems.

“So, we have targeted about 600 water tanks and about 400 12-millimetre drip irrigation hoses, and that distribution has already started. Additionally, we have earmarked about $8 million to really help with our livestock farmers,” Mr. Green said.

“We know the difficulty that you’re facing now in this time; [it’s] very hard to get the right nutritional support for your animals. As such, we will be providing some hay, and we will [also] provide some trucking of water to you. Again, our livestock farmers, if you are in need, please contact the Rural Agricultural Development Authority (RADA) and let us see how we can help in these times,” he further stated.

Mr. Green also encouraged farmers to download the RADA App, so that the Agency can “help guide you, not only in relation to what is happening on the rainfall side, but also in relation to your integrated pest management”.

“We do see some increases of certain types of pests during this time, and it’s important that our farmers are paying attention to that. It’s also important that you’re taking drought management seriously [by undertaking] soil mulching, looking at planting drought-tolerant crops, timely harvesting, implementing land husbandry treatments and contour ditches,” he stated.

Contact: Latonya Linton

Release: JIS

 

Photo Caption: Minister of Agriculture, Fisheries and Mining, Hon. Floyd Green, speaking during Wednesday’s (April 24) post-Cabinet press briefing at Jamaica House.

 

Donald De La Haye Photo

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