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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

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News

Traffic Death again, a woman dies and two others hospitalised

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#TurksandCaicos, June 23, 2024 – Magnetic Media can inform that, yes there has been another traffic death in Providenciales and reports say it’s a woman who didn’t make it out of a three car smash up.

Almost, exactly 24 hours after a deadly collision was recorded in wee hours of Saturday morning came news, this morning, of a second death by motor vehicle accident.

“I can confirm the Police Control Room received a call during the early hours of this morning involving a serious accident on Leeward Highway. One person (female) died while others were rushed for medical treatment,” said Denyse Renne, media officer for the Royal TCI Police.

The Cheshire Hall Medical Center, which had already suspended visitation due to security concerns in the wake of four murders between Friday and Saturday in Provo, has restricted its Emergency Room to emergencies only.

TCI hospitals citing the unusually high demand for urgent medical care to multiple patients as the reason for the restriction.

While it is widely reported that the person who died in the traffic accident on Leeward Highway near Pratt’s Road is a female tourist, police say they’re investigating.

It’s been a total of six lives lost in startling incidents in the past day in Providenciales.  The tragic circumstances of the car accidents and sheer violence of the shootings have sent shockwaves throughout the country leaving residents utterly bewildered.

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Crime

Five Cays Shooting Death

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***MEDIA RELEASE***

June 22nd, 2024.

Homicide detectives of the Royal Turks and Caicos Islands Police Force are actively investigating a murder in Five Cays, Providenciales.

Initial reports indicate that shortly after midday, the Police Control Room received several calls stating that gunshots were being heard in the area of the Community Center.

RT&CIPF officers responded to the given location and found the lifeless body of a male with what appeared to be gunshot wounds about the body.

The RT&CIPF is asking anyone with information that may help in this investigation to contact the closest police station, 911, the Serious Crime Unit at 231-1842, or Crime Stoppers at 1-800-8477 to provide any information anonymously.

Additionally, individuals are encouraged to download the Crime Stoppers P3 app to share information.

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News

Rescued

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Media Release

June 22nd, 2024.

 

Two occupants of an aircraft were rescued around 3:28 p.m. today (June 22) following an intensive sea search around Providenciales.

The occupants –two males- are currently receiving medical attention.

The Royal Turks and Caicos Islands Police Force can confirm that shortly after midday, the Air Tower received a report regarding an aircraft landing on water (ditching) approximately 11 miles from Northwest Point, Providenciales.

The aircraft had departed from the United States and experienced engine failure.

Having received reports of the incident, a Strategic Coordinating Group with representation from the RT&CIPF, the TCI Civil Aviation Authority, the Airport Authority, the Department of Disaster Management and Emergencies, and the Ministry of Health was activated to coordinate the search and rescue.

The group worked closely with partners from OpBat and received confirmation that a United States Coast Guard helicopter had successfully rescued the two persons after three hours.

The victims were brought ashore.

Acting Assistant Commissioner of Police Mat Newton said, “I wish to express my profound gratitude and acknowledge the invaluable support of our national and international partners.

“This successful rescue operation is a testament to our collective strength and coordination. With the full support from our US partners and the local marine community, I extend my heartfelt thanks to our OpBat partners and the crew of the US Coastguard helicopter, as well as the Marine Branch of the RT&CIPF, the staff of the Department of Environment and Coastal Resources (DECR), the Department of Fisheries and Resources Management, Caribbean Cruisin, and vessels from the TCI Search and Rescue Association.

“We are now in the process of initiating an investigation into the accident in close liaison with the Civil Aviation Authority.”

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