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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

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Health

Woman dies on Tuesday; 32nd Covid Death for Turks & Caicos

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By Dana Malcolm

Staff Writer

 

#TurksandCaicos, January 20, 2022 – The Turks and Caicos has recorded its 32nd death related to COVID-19.

A Ministry of Health press release informed that the individual who was in quarantine in Grand Turk and requested emergency aid on Tuesday; response came from the public health team in Grand Turk.

The person, who we are told is a special needs young woman – was unvaccinated and had underlying medical conditions.

The death rate in the Turks and Caicos of both vaccinated and unvaccinated persons has climbed alarmingly this year.  In the 21-month period from March 2020 when the country recorded its first case to December 2021, there were 26 deaths recorded in the TCI.

In the 19 days since the start of 2022 that number has increased to 32; which means six deaths already in January.

 

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Bahamas News

Cruising should slow down says PAHO

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By Dana Malcolm

Staff Writer

 

‘Slow down on Cruising’, that’s the word from the Pan American Health Organization, PAHO in their latest recent press conference.

Dr. Ciro Ugarte Director of Health Emergencies at the PAHO was referring to the Bahamas but made sure to note that the advice was highly relevant to many countries in the times of omicron.

“In the context of intense transmission, due to the Omicron variant as we have highlighted several times. It is just logical to suspend or at least limit the cruise ship traffic as an outbreak on board might end up exceedingly high and probably will go beyond the capacity of local health services”

Both the Bahamas and the Turks and Caicos are experiencing a massive uptick in cases and several warnings regarding cruise travel have been issued by the US Centers for Disease Control.

Cruising just resumed for many regional countries this past Summer, Turks and Caicos was among the latest to restart on December 13.

A stop to sailing would be devastating to economies, however, ports of call like Grand Turk which are reeling with rocketing case numbers of COVID are urged to consider the suggestion of slowing down on ships by PAHO.

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Caribbean News

Understanding Sargassum with help from the TCI’s Department of Environment & Coastal Resources  

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By Sherrica Thompson

Staff Writer

 

#TurksandCaicos, January 20, 2022 – Sargassum, also known as seaweed, is a natural brown macroalga that lives in temperate and tropical oceans of the world. The floating micro eco-system is important to many species, including baby turtles, little crabs, and tiny fish. All these animals use the floating rafts of the sargassum for protection, shelter, and food.

Over the years, sargassum has been increasing its quantity in the Caribbean due to climate change. As water temperatures increase, sargassum blooms, and as this continues, it occurs in large amounts. This can be dangerous for some marine life because when seaweed washes up on the shore, some species become trapped in the sargassum mat.

Environmental Outreach Coordinator at the Department of Environmental and Coastal Resources for TCI, Amy Avenant, says the Turks and Caicos Islands has not seen the worst of the overgrowth.

“In the Turks and Caicos Islands, we have not seen the full severity of sargassum blooms. Our neighbours in Bonaire, for example, experience up to six feet of sargassum, and they have found stranded dolphins, sea turtles, and sometimes even birds,” said Amy Avenant.

“When the sargassum washes up on shore, it starts to decompose, and when it decomposes, it emits methane, and that is the stinky sulfuric eggy smell that you can smell when you walk past it on the beach. It is a bad thing for climate change because of the methane, but it is not harmful to your health.”

Turks and Caicos saw this in extreme amounts in October; so severe, resorts were forced to bag and bury the stinky seaweed which for over a week covered the usually sandy white stretch of Grace Bay beach.

Avenant noted that in the TCI, we have a balance between managing the influx of sargassum and impacting the areas where it lands because its influx is correlated to the cycles of the moon.

She also said sargassum can be used as a fertilizer in farming. If you collect it, the advice is to spread it out and ensure you wash the excess salt off before adding to your gardens or farms.

There are also hidden dangers and habitat threats to the piles of sargassum on shorelines.

Avenant informed, when you see sargassum on the beach, ensure you watch out for wildlife that might be stuck and species which might have made a home of the ocean’s deposit which has washed up, this is heightened on rocky shores.

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