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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

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TCI News

Budget Allocation is $16 Million for Minister Kyle Knowles

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Deandrea Hamilton and Dana Malcolm
Editorial Staff

It is a brand new minister heading a somewhat new ministry and when Kyle Knowles, the member from Wheeland made his debut as a front bencher during the recently concluded Budget session in the House of Assembly, he announced his mission in a ministerial statement under the theme: “Forging Ahead: Building A Stronger, More Sustainable Ministry.”

There are seven departments within the newly minted, Public Safety and Utilities and the allocation for tops $16 Million for areas, listed by Minister Knowles as: Water Undertaking; Customer and Government Information Services; Postal Services; Correctional Services; Domestic Fire and Rescue; Energy and Utilities and Rehabilitation and Community Services.

The minister announced his spending priorities and on the table is an $850,000 allocation for the completion of the Halfway House in Providenciales; another $300,000 is allocated for the Community Enhancement Program to assist rehabilitation efforts and community projects, while $613,763 will go to the establishment of the Multi-Sector Regulatory agency.

“The Ministry’s mandate is an important and critical one and I pledge my full support to ensuring that we continue with renewed momentum and zeal to deliver for the people of these islands.

Mr. Speaker, my Ministry’s mission is to consistently excel in service delivery, produce high quality products, enhance customer service experiences and uphold the highest standards of excellence and accountability, while safeguarding the well-being, safety and security of the citizens of the Turks and Caicos Islands,” said Minister Knowles.

An electronic monitoring system, to the tune of $384,900 was allocated for the Parole Board and  $1,615,420  is earmarked for enhancing security across the prison, bringing increased training and staffing resources and broadening of the farm activities at His Majesty’s Prison, also known as the Department of Correctional Services.
A common criticism of ministries of government is their inability to spend the funds allocated, funds which are often announced as necessary to advance development of the society. Minister Kyle Knowles reported on last year’s performance where there was a shortfall in spending.

“Mr. Speaker, as a brief recap of the Ministry’s 2023/2024 performance, total actual revenue for the Ministry was 1.85 million dollars ($1,852,199.40) against an projected 2.35 million dollars ($2,352,025.98). While this was a shortfall of twenty-one percent (21%), this was due to external factors – a planned grant from Expertise France for the RESEMBID programme was not implemented.

The operational performance for 2023/2024 saw the achievement of ninety-five (95%) of the revised estimates being spent. Total expenditure was 13.24 million dollars ($13,237,019.75) against the projected 13.92 million dollars ($13,922,059.92).”

Still he seemed pleased that projects, namely: Construction and renovation of structures for Water Undertaking; Construction and renovation of structures for the Department of Correctional Services and Purchase of plant and heavy machinery for Water Undertaking were on the previous fiscal period’s agenda, adding that most program strategies were completed with a focus ramping up the ministry’s performance.

“As I deliver remarks in this new capacity, I accept the mantle and carry it forward, building on the foundation and accomplishments of the former Minister and his executive team.
It would be remiss of me, if I did not pause to express gratitude to the Minister for Home Affairs, Transportation and Telecommunications Commission and in that same vein to thank the Executive Team of my Ministry, led by Permanent Secretary Mrs. Bridgette Newman, Deputy Permanent Secretary, Ms. Teann Thomas, Head of Secretariat Ms. Shanetta Thompson, all Heads of Departments and support staff for the warm welcome I have received and I look forward to building on the Ministry’s successes as together we chart the way forward.”

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TCI News

REVIEW OF THE ELECTORAL DISTRICT BOUNDARIES OF THE TURKS AND CAICOS ISLANDS.

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GRAND TURK, TURKS AND CAICOS, 18 APRIL 2024 – Section 61 of the Turks and Caicos Islands constitution relates to the appointment of an Electoral District Boundary Commission. On 26th February 2024, Her Excellency the Acting Governor Mrs. Anya Williams. appointed a Boundaries Commission to review and alter the present boundaries and make changes, if necessary.

The following persons were appointed as members of the Committee:

Rev Dr. Julia E Williams Retired Civil Servant and Methodist Minister (Chairman)
Hon Justice K Neville Adderley  M.B.
(Member)
Ms Tremaine R S Harvey LLB(hons) Attorney at Law (Member)
The Constitution also stipulates that a Commission after appointment may regulate its procedure and, with the Governor acting in her discretion, may confer powers and impose duties on any public officer, or any authority of the Government for the purpose of discharge of its functions.
For the purpose of discharge of its functions , the Commission

  • May invite views from members of the public.
  • Shall consult the public about the draft of its report; and
  • May seek advice as it considers appropriate.

The Commission and its members , under the Constitution, shall NOT be subject to the direction and control of any person or authority.

The Commission will review the boundaries of the Electoral Districts, and submit to the Governor and House of Assembly, a report on their findings.:-

  • Stating that in the opinion of the commission, no changes to these boundaries is required, OR
  • Recommending the changes in those boundaries specified in the report.

In determining its recommendations, the Commission under subsection (1) (b), and in determining whether or not to recommend any changes in the electoral district boundaries, the Commission shall  ensure  that the electoral districts contain, so far as is reasonably practicable, approximately equal numbers of persons qualified to be registered as electors.
In order to be successful in its deliberations and produce an efficient report to HE the Governor, the Commission will visit ALL islands, have discussions with members of the public and have public meetings.

Deliberations will commence as follows:-
WEEK BEGINNING 8TH -12TH APRIL 2024
Meetings with  Chief Statistician
Meeting with Director of Survey and Mapping
Meeting with Supervisor of Elections

( Secretary to make appointments for meetings to be held virtually)
DRAFT REPORT COMPLETED BY 30TH APRIL 2024
6THto 10TH MAY 2024
Courtesy calls – HE the Governor
Hon Premier
Hon Leader of the Opposition
Hon Attorney General

(Secretary to make appointments for meetings to be held virtually)
MEETING WITH GROUPS FACE TO FACE – 13TH -16TH MAY 2024
13th May 2024    Salt Cay in the morning at 10.00 a.m.
Grand Turk in the evening at 6.30 p.m.
14th May 2024    South Caicos at 6.30 pm
15th May 2024    North Caicos in the evening at 6.30 p.m.
16th May 2024    Middle Caicos in the morning at 10.00 a.m.
17th May 2024

During the afternoon the Commission will visit the electoral boundaries in Providenciales with an officer from the Lands and Survey Office Meeting in Providenciales at 7.00 p.m.

(Secretary to make appointments for travel, meeting places, transport, accommodation in Salt Cay, Grand Turk. South Caicos, Middle Caicos ,  North Caicos and in Providenciales)

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Health

Ministry of Health and Human Services Conducts Emergency Vehicle Operators Course for Emergency Medical Services Personnel

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Ministry of Health and Human Services successfully conducted Emergency Vehicle Operator Training for Emergency Medical Services Department in March 2024.

The Ministry of Health and Human Services has reaffirmed its commitment to ensuring the safety and efficiency of emergency services across the Turks and Caicos Islands with the successful completion of an Emergency Vehicle Operator Course. Hosted for all members of the Emergency Medical Services (EMS) Department, this course marks a significant step in the ongoing efforts to provide high quality emergency response services.

Tailored specifically for ambulance operators, the course featured a comprehensive curriculum blending theoretical knowledge with practical skills. Participants underwent rigorous training encompassing critical safety practices essential for effective emergency responses. The amalgamation of didactic instruction and hands-on training enabled operators to navigate emergency situations with precision and confidence, fostering a culture of safety paramount for preserving lives.

In times of crisis, the EMS Department emphasizes the importance of well-trained and composed responders. Equipped with the skills acquired through this specialized course, EMS personnel are better prepared to address emergencies promptly and effectively, ensuring timely assistance to individuals in need.

The course, conducted by esteemed expert Mike Massaro, President of Trilogy Emergency Medical Solutions, ran from March 19th to March 22nd, 2024, across all islands. Mr. Massaro commended the EMS Department members for their enthusiasm and dedication to learning, acknowledging their pivotal role in enhancing community safety.

Participants lauded the interactive teaching approach employed throughout the course, noting its effectiveness in making lessons both engaging and informative. Their positive feedback underscores the value of practical, hands-on training in bolstering emergency response capabilities.

Minister of Health and Human Services, Honorable Shaun D Malcolm commented that “I am confident that the principles instilled during this course will significantly contribute to the safety and well-being of individuals accessing emergency services. By investing in continuous training and development, the Ministry remains steadfast in its mission to deliver safe, efficient and reliable emergency care to the people of the Turks and Caicos Islands.”

For more information, please visit the Turks and Caicos Islands Ministry of Health and Human Services Facebook pagE at https://www.facebook.com/tciministryofhealth/.

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