Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
- We have increased our store and office cleaning to several times a day
- We are frequently cleaning doors, counters and other high frequency touch areas
- We have added cleaning sheets and sanitizers stations in the stores and our offices
- We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
- We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-0911, 1-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
- And we are following all Ministry of Health and World Health Organization guidelines as they evolve.
Customer Service & Stores:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so that you can:
- Top up or add prepaid plans with our MyFlow App
- Check your account status
- Pay Your Bills
- Inform us of any service disruptions
And, much more information and services at your fingertips.
- Call us at 1-800-904-2994 or dial 611 from a Flow mobile to report a fault or service interruption
- Find us online at https://discoverflow.co/turks-and-caicos/chat
- Download the MyFlow App in Google Play and Apple Store
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
Emergency network support plan:
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
- We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
- We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Joanne Missick, Acting Country Manager – Flow Turks and Caicos
Register of Interests of the Members of the House of Assembly
#TurksandCaicos, September 29, 2023 – The Integrity Commission advises that the Register of Interests for Members of the Turks and Caicos Islands House of Assembly, as at 31st December 2022 has been completed.
Members of the House of Assembly are required by the Turks and Caicos Islands Constitution, Section 103(2), and the Integrity Commission Ordinance (the Ordinance), as amended, Section 52(1), to file with the Commission, Statements of Registrable Interests. The Commission would, therefore, like to inform members of the public that, it has compiled the information contained in these Statements of Registrable Interests and has produced The Register of Interests 2022 for the Members of the House of Assembly, as at 31st December 2022.
The Register of Interests 2022 is now available for public inspection at the following locations:
- House of Assembly in Grand Turk
- Office of the Premier – Grand Turk and Providenciales
- Office of the Integrity Commission – Grand Turk and Providenciales (during the hours of 8:30am to 4:30pm from Mondays to Thursdays and 8:00am to 4:00pm on Fridays.)
- Office of the District Commissioner – Middle Caicos, North Caicos, Salt Cay and South Caicos.
The Register can be viewed at these locations during normal working hours or at a time that is convenient for the respective offices.
For further information or any assistance please contact the Integrity Commission:
By telephone at: 946-1941(Grand Turk Office) or 941-7847 (Providenciales Office) By e-mail at: email@example.com or firstname.lastname@example.org
Students not in school cite Fees as Roadblock
Dana Malcolm and Wilkie Arthur
#TurksandCaicos, September 29, 2023 – Concerning reports are coming out of Providenciales regarding the placement of students as the new term got started.
Wilkie Arthur, Magnetic Media Court Correspondent, had the opportunity to speak with several young people who were supposed to be in school. Instead, they were hanging out close to home, as they said they couldn’t afford the fees of the private schools they had been placed in.
Edgar Howell, Director of Education, during an August 31st press conference, had indicated that at least 26 students were awaiting assistance with placement in private high schools and 35 students were awaiting placements in primary schools. Parents should have heard from the ministry within days.
“The schools are full and they don’t have any more money to continue the [private] schools they were going to. So, this bright September morning these children are actually just idle,” he explained.
By law (Education Ordinance 2009), all children between four and 16 years old in the Turks and Caicos Islands are considered of ‘Compulsory School Age’ meaning, they must be enrolled in an institution.
It has long been the practice of the Ministry of Education to place students in private schools and subsidize the fees when space has run out in public schools. This year was no different.
“The Ministry continues to provide assistance to the parents through the private school subsidy program and 375 students are being assisted for the 2023/24 school year,” Howell explained.
It’s not clear if these students were a part of that number.
We have since reached out to representatives at the Turks and Caicos Ministry of Education for information on students who are not in school, how many remain unable to fit into public school classes and what provisions are in place for those students; there has been no update.
Grand Turk residents say they suffered lack attention from TCIAA
#TurksandCaicos, September 29, 2023 – Upgrades are underway at the JAGS McCartney International Airport but Grand Turk Residents say they were subject to subpar conditions for far too long; the comments came at a town hall meeting hosted by the Turks and Caicos Islands Airports Authority in the capital on Thursday September 21, at Dillon Hall.
“I am speaking on behalf of Grand Turk residents. It is unacceptable for the Airports Authority to treat residents how they do,” one resident told TCIAA executives at a town hall meeting in Grand Turk.
The airport was hit during Hurricane Fiona in late 2022, resulting in a destroyed roof and serious damage to the terminals from extensive flooding plus damage to the domestic and international arrival areas, deeming the area unfit for use.
The hurricane damage last year only exacerbated the destruction wrought by previous storms including 2008’s Hurricane Ike and 2017’s Hurricanes Irma and Maria.
The JAGS McCartney International was reopened for domestic arrivals just this past June after phase one of a restoration project. The international terminal was scheduled to open soon after but repairs are still ongoing. Residents told TCIAA executives, the work was simply not executed quickly enough.
“The lack of attention that they paid to the JAGS McCartney Airport after the hurricane, having the residents of this island come in like we’re from a third world country for months? It’s unacceptable for residents of this island for you all to leave us like that,” a resident maintained.
Ongoing updates include fixing the perimeter fence and parking lot as well as the fire station. Residents appeared grateful but cautiously optimistic.
“We see the plans that you have— which is good, and we hope that the next time we have a disaster we don’t have to be waiting for months [and] be treated like that.”
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