Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
- We have increased our store and office cleaning to several times a day
- We are frequently cleaning doors, counters and other high frequency touch areas
- We have added cleaning sheets and sanitizers stations in the stores and our offices
- We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
- We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-0911, 1-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
- And we are following all Ministry of Health and World Health Organization guidelines as they evolve.
Customer Service & Stores:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so that you can:
- Top up or add prepaid plans with our MyFlow App
- Check your account status
- Pay Your Bills
- Inform us of any service disruptions
And, much more information and services at your fingertips.
- Call us at 1-800-904-2994 or dial 611 from a Flow mobile to report a fault or service interruption
- Find us online at https://discoverflow.co/turks-and-caicos/chat
- Download the MyFlow App in Google Play and Apple Store
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
Emergency network support plan:
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
- We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
- We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Joanne Missick, Acting Country Manager – Flow Turks and Caicos
Police De-Briefing with TCI Governor Daniel-Selvaratnam
#TurksandCaicos#Anti-Crime, February 23rd, 2024 – De-briefing Acting Commissioner of Police Christopher Eyre held a meeting with Her Excellency the Governor Dileeni Daniel-Selvaratnam and Member of Parliament for Grand Turk North, the Hon. Otis Morris, today (February 21st ) at Police Headquarters, Airport Road, Providenciales.
The debriefing was to discuss concerns raised by residents during last evening’s Anti-Crime Town Hall meeting at the H.J Robinson High School, Grand Turk. Commissioner Eyre expressed his deep appreciation to Her Excellency and Hon Morris for their attendance, saying that work was already underway to address the community concerns.
Commissioner Eyre said: “I acknowledge the challenges raised and wish to assure you that the Executive of the RTCIPF remains steadfast in ensuring the TCI is safe. We listened to your concerns, and I assure you that rebuilding trust and strengthening community-policing relations are top priorities.“
The RTCIPF has taken a holistic approach in the fight against crime. Increased visibility, greater stakeholder collaborations and ongoing dialogue forums to appraise you will occur. We are accountable to you.”
Too much secrecy with Airport Tax increase says former Deputy Premier Sean Astwood
#TurksandCaicos#Tax, February 23rd, 2024 – “The TCIAA should not be allowed to announce and implement new or increased taxes or fees in this already difficult financial climate without more details,” says Sean Astwood, Former Deputy Premier regarding the increase in the Airport Development Fee from $20 to $35 describing the increase as not proactive but premature.
Astwood said there were a number of questions that he believed every Turks and Caicos Islander should ask and have the right to know the answers to including ‘Why now?’
The Opposition PDM member pointed out that only one airport has international flights and it would soon undergo a change in structure, paired with the ‘unexplainable’ delay in the completion of the airport in South Caicos and the possibility of ongoing negotiations in relation to the one in North Caicos, he queried: ‘Why not wait to see what amount or step may be needed in facilitating services in these Airports before a hike in fees?’
“In this climate, taxpayers must have more information and the benefit of a complete picture from not just the TCIAA Chiefs but from the Premier himself. The people must know what the current earnings of the TCIAA is; how has the management of the Airports increased to warrant such a large increase; how much does it cost to operate all of these airports; what is the estimated increase in revenue and how will these monies be used,” the former DP said.
He also questioned the avalanche of resignations that had recently affected the TCIAA
“I have serious concerns with the Premier’s oversight of this matter knowing that the TCIAA is no doubt experiencing a major problem with the vast number of Turks and Caicos Islanders resigning from their positions including high level positions. This alone requires a more in-depth investigation.”
Astwood also demanded information about the ongoing canopy project at the Providenciales/Howard Hamilton International which should have been completed in less than six months but was running on two years.
“TCIAA has quickly developed a reputation for big spending recently and stalled projects. We need answers as taxpayers. Why now? How much do you intend to raise? How will it be used? The people deserve a response. In a “proactive” step, this information must be provided to the public before this increase is implemented,” he ended.
Justice system instructed to improve coordination
#TurksandCaicos#Violence, February 23rd, 2024 – Violence exploded in the Turks and Caicos between January 26 and February 2nd, and with signs pointing to the involvement of recently released convicts the National Security Council is on a mission to reduce the risk of flare ups when offenders rejoin society.
The Police Force, Office of the Director of Public Prosecutions, and other criminal Justice partners have now been instructed to review how they coordinate with each other and complete their specific roles to support case progression. Assessments about public safety in respect to offenders during bail hearings are also to be given keen attention.
The NSC is also planning to engage with the Judiciary as part of this review to help with delivering verdicts in a timely manner,
Called after the January 26 killing in Grand Turk which allegedly involved a former inmate, the meeting gathered law enforcement and other partners so that the NSC could get a sense of how effectively they were working with each other to ‘secure criminal justice outcomes.’
“The NSC— sought briefings on the effectiveness of liaison between the RTCIPF, the office of the DPP and wider criminal justice agencies in respect of case progression, including the assessments made to public safety that inform representations at bail hearings,” a statement revealed.
The information detailing the January 30th NSC meeting was released on February 2nd.
With senior leadership from the Royal Turks and Caicos Islands Police Force (RTCIPF), the TCI Regiment, TCI Border Force, HMP and the Office of the Director of Public Prosecutions (DPP) in the room, the NSC looked into two incidents involving recently released inmates.
Two days after the meeting the NSC chairs had to be briefed again about another incident involving a former inmate where two men were left dead on February 1.
The Council headed jointly by Washington Misick, TCI Premier and Dileeni Daniel Selvaratnam, TCI Governor says the risk reduction strategies discussed in the meeting NSC will seek to address HMP exit arrangements and risks to public safety.
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