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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

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Sonia Fulford Re-Elected to FIFA Council Unopposed: A Historic Moment for The Caribbean and World Football

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Turks and Caicos, March 22, 2025 – Today marks a historic milestone in Caribbean and world football as Sonia Fulford has been re-elected unopposed to the FIFA Council for an unprecedented third consecutive term. This remarkable achievement reaffirms her status as a trailblazer, being the first woman to hold these positions on both the FIFA and Concacaf Council for three successive terms.  Fulford was initially elected to the FIFA Council in 2013, ahead of the FIFA’s reform which introduced term limits of no more than three four-year terms, which makes Fulford the second longest-serving sitting member of the FIFA Council.

Fulford’s journey in football began on the field as a player for the Turks & Caicos Islands National Team. Her passion for the sport led her to serve as General Secretary of the Turks & Caicos Islands Football Association (TCIFA) in 2006 before being elected as its President in 2014. Over the years, she has become a formidable force in shaping the development of football in the Turks & Caicos Islands, the Caribbean and beyond.

Under her leadership, Fulford has been a relentless advocate for the growth and inclusivity of the sport, championing development programs and funding, increasing opportunities for women in football, and ensuring that smaller nations have a voice on the global stage. Her re-election is a testament to the trust and confidence placed in her by the footballing fraternity, recognizing her unwavering commitment to the sport’s progress.

Expressing gratitude for this significant moment, Fulford stated:                                                                                                                                                              “I am deeply honored and humbled by the confidence shown in me by my colleagues and the global football community. This journey has never been about personal accolades but about creating opportunities, fostering growth, and ensuring that football continues to unite and inspire. I extend my heartfelt thanks to the members and stakeholders who have supported me throughout the years. My gratitude also goes to my dedicated staff and the entire TCIFA family, present and past, who have made my job easier with their unwavering commitment. To my family, especially my husband Guadrvin Missick, your support has been my pillar of strength, and I share this achievement with you.”

Looking ahead, Fulford reaffirmed her pledge to continue her mission of empowering the people of the region, particularly women, and ensuring that Caribbean football continues to thrive on the world stage.

“This re-election is not just a victory for me but for the entire region. It is proof that our voices matter and that we have a seat at the highest levels of decision-making. I remain steadfast in my commitment to advocating for our region, fostering talent, and ensuring that football serves as a vehicle for positive change.”

Her re-election serves as a proud moment for the Caribbean and the Turks & Caicos Islands, highlighting the region’s growing influence in global football governance. The announcement was made during the 40th Concacaf Ordinary Congress, held on March 15, 2025, in Castries, St. Lucia. As she embarks on another term, the future of football in the region looks brighter than ever under her steadfast leadership.

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Turks and Caicos United Investment Ltd. Launches to Empower Local Investors and Build Generational Wealth  

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Providenciales, Turks and Caicos Islands – A bold new chapter in financial empowerment has begun with the official launch of Turks and Caicos United Investment Ltd. (TCUI) on Tuesday, March 17th, during a special edition of Financially Speaking. This initiative is set to transform how Turks and Caicos Islanders—both at home and abroad—engage in wealth creation and economic growth.

Uniting Investors, Strengthening the Economy

TCUI is more than just an investment platform; it is a movement designed to unite and empower Turks and Caicos residents to take control of their financial future. By pooling resources, TCUI members will have access to strategic investment opportunities that foster economic sustainability, financial independence, and generational wealth.

“Our goal is to ensure that Turks and Caicos Islanders are at the forefront of economic development,” said Drexwell Seymour, Chairperson of TCUI. “Through collaboration and smart investing, we are creating a pathway for residents to build long-term financial security and preserve a legacy for future generations.”

A Vision for Prosperity

The idea for TCUI emerged after the Government’s announcement of a $1,000 cost-of-living relief stimulus. Instead of viewing the stimulus as a short-term fix, a group of more than 20 forward-thinking individuals came together to establish an organization that would provide lasting financial benefits. Their collective vision is to create an investment vehicle that allows Turks and Caicos Islanders to actively shape the nation’s financial landscape.

With an emphasis on community-driven investing, TCUI is positioning itself as a catalyst for economic transformation. The company aims to support ventures that not only yield strong financial returns but also contribute to the overall development and sustainability of the Turks and Caicos economy.

Meet the Leaders Behind TCUI

TCUI is backed by a strong leadership team committed to guiding the organization toward success:

  • Drexwell Seymour – Chairperson
  • Jena Janse – Deputy Chairperson
  • Kendi Jones – Secretary
  • Tekarrah Gardiner – Treasurer
  • Ranekia Lightbourne Daley – Member & Liaison Relationship Director

How to Get Involved

TCUI is inviting residents of Turks and Caicos Islands and TCI citizens abroad to become part of this groundbreaking initiative. Whether you’re an experienced investor or new to the world of finance, TCUI offers a structured, community-driven approach to wealth-building that ensures every investor has a stake in the nation’s future.

To learn more about TCUI and how you can participate, visit www.tcunitedinvestment.com.

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Lost in Paradise: Why TCI Needs Real Addresses Now

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Turks and Caicos, March 22, 2025 – There was a time when knowing someone’s address simply meant knowing their last name.  But times have changed.  With shifting demographics and an influx of new residents, that informal system no longer works.  Today, many of us don’t even know our neighbors’ last names—let alone how to direct emergency responders to their homes in a crisis.

That’s about to change.  A new initiative led by Hon. Saunders, in partnership with Google Maps, is tackling this issue.  As of January 29, 2025, Google Maps has updated its Street View imagery for the Turks and Caicos Islands.  Residents, businesses, and emergency services can now access detailed, street-level visuals for Providenciales, North and Middle Caicos, Grand Turk, and parts of South Caicos and Salt Cay.

This is real progress. Street View allows users to explore roads, landmarks, and—most importantly—street signs.  It can improve navigation for residents, tourists, foreign police officers and 911call center operators who maybe unfamiliar with the communities, ensuring locations can be found more easily.

In an emergency, knowing exactly where to go can mean the difference between life and death.  While Google Maps isn’t perfect, users can report missing or outdated information directly through the app, improving accuracy over time.

But this update is just the first step.  The next priority should be implementing a standardized house numbering system across these islands. Without clear addresses, even the best mapping technology has limits.  Emergency responders rely on accurate location data to reach people in distress quickly.  A missing house number can delay critical assistance when it matters most.

Beyond safety, there are practical benefits. Accurate addresses streamline deliveries and  taxi services.  Businesses that rely on customer foot traffic need reliable location data.  Tourists using navigation apps to find hotels, restaurants, or excursions may otherwise find themselves lost.

In an increasingly digital world, proper addresses also impact economic growth.  Businesses with precise locations perform better in online searches, increasing visibility and customer engagement.  Many banks and insurance companies require a valid address for loans, mortgages, and policies.  Without a formal system in place, some residents may struggle to access financial services.

Modernizing TCI’s address system isn’t just about convenience—it’s about safety, efficiency, and progress.  The introduction of Google Maps’ Street View is a significant step forward, but it must be followed by a government-led initiative to assign numbers to every home and business.  Without this, TCI risks falling behind in essential services that impact both residents and visitors alike.

The time to act is now.  A standardized address system isn’t optional—it’s essential for the islands’ future, giving residents that peace of mind and making TCI one of the best places to live and work.

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