A Message from Flow Turks & Caicos
Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
- We have increased our store and office cleaning to several times a day
- We are frequently cleaning doors, counters and other high frequency touch areas
- We have added cleaning sheets and sanitizers stations in the stores and our offices
- We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
- We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-0911, 1-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
- And we are following all Ministry of Health and World Health Organization guidelines as they evolve.
Customer Service & Stores:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so that you can:
- Top up or add prepaid plans with our MyFlow App
- Check your account status
- Pay Your Bills
- Inform us of any service disruptions
And, much more information and services at your fingertips.
- Call us at 1-800-904-2994 or dial 611 from a Flow mobile to report a fault or service interruption
- Find us online at https://discoverflow.co/turks-and-caicos/chat
- Download the MyFlow App in Google Play and Apple Store
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
Emergency network support plan:
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
- We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
- We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Joanne Missick, Acting Country Manager – Flow Turks and Caicos
TCI Police Detective Holden Speaks Up on Blue Hills Rapes
#TurksandCaicos, March 27, 2023 – Following the announcement that several women had been robbed and assaulted in Blue Hills in the past weeks, Magnetic Media queried why the Police would wait until they had a man in custody to release an alert.
TCI’s newest addition to the top brass Detective Superintendent Dean Holden, Head of Crime, Safeguarding and Public Protection, told us that it initially appeared to be an isolated offence and not part of a series of incidents.
“The full circumstances needed to be investigated to ascertain the facts before a public alert could be considered. Misinformation in such a case would only cause unnecessary public concern and confusion and could adversely impact the investigation and the safeguarding of persons involved—” he said. “Even now there is no definitive information that these offences are linked, and investigators remain open-minded.”
Holden claimed an early alert with limited information could have hindered the investigation and they were trying to protect the women who may not have wanted to be identified based on where they lived.
As it turns out, the public concern was very much warranted, because there have been more violent sexual attacks, and more victims got hurt, forcing their hands.
“When further similar offences were committed, the overriding principle of sustained public protection was considered, hence the alert/release issued,” he said.
That alert was coupled with the news that a man had been arrested. Whether those further similar incidents could have been prevented if the public was informed earlier and taken extra precautions, is the underlying question. To date, we don’t know how many victims there are.
Police have increased patrols in the Blue Hills area and condemned the crimes as unacceptable. They have not indicated if anyone was charged for the offences yet.
Louise Garland Thomas High School are TCISS Inter-High Track & Field 2023 Champions
#TurksandCaicos, March 27, 2023 – After a festive three days of competition, the TCISS Inter-High Track & Field Championships 2023 have concluded with the A. Louise Garland Thomas High School reigning as Champions. Featuring a great turnout, eleven schools from across the Turks and Caicos Islands met to compete at the National Stadium March 9-11, 2023.
The competition was stiff among athletes, who were all competing for top spots and by extension a spot-on Team TCI’s CARIFTA 2023 team. From high-spirited invitationals to entertainment by DJ Shakes, spectators enjoyed the best Nationals competition yet.
- 1st Place: A. Louise Garland Thomas High School
- 2nd Place: Clement Howell High School
- 3rd Place: Marjorie Basden High School
Twenty athletes have been selected for Turks and Caicos Islands National CARIFTA Team, some who would have competed in the TCISS Inter-High Track & Field Championships 2023 and some living abroad.
Here are the athletes:
- Roniesha Johnson U-17 Girls CHHS
- Branary Delancy U-17 Girls LGTHS
- Krysann Williams U-20 Girls LGTHS
- Anesha Varus U-20 Girls CHHS
- Lynn Antoine U-20 Girls Unattached
- Chyna Simmons U-20 Girls BWIC
- Rayvon Black U-17 Boys Denbigh/Jam
- Renaldo Registre U-17 Boys RGHS
- Jarmal Missick U-17 Boys HJRHS
- Melique Evans U-17 Boys CHHS
- Love Joseph U-17 Boys LGTHS
- Kaeson Garland U-17 Boys MBHS
- Shamar Garland U-17 Boys HJRHS
- Alieandio Durham U-20 Boys CHHS
- Bernard Hyde U-20 Boys CHHS
- Markey Zepherin U-20 Boys CHHS
- Rayvon Walkin U-20 Boys KC/Jam
- Anthon Walkin U-20 Boys KC/Jam
- Alidavidson Higgs U-20 Boys JC/Jam
- Darvioun Rigby U-20 Boys Keiser/USA
Head of British Army in TCI
#TurksandCaicos, March 27, 2023 – The Turks and Caicos recently hosted the head of the British Army who has now been made a member of the local regiment.
Patrick Sanders, Chief of the General Staff (CGS) spent a mid-March weekend in the country and it’s a visit Governor Nigel Dakin hopes will be rewarding for the TCI Regiment in the future. The Governor said as much in the Instagram post announcing the visit.
“He is now an Honorary Colonel of our Regiment. That’s an enormously important step for us because it gives our Regiment a champion working at the very top of UK Defence,” Dakin said.
The visit also included Lord Mark Lancaster, Former Minister for UK Armed Forces who Dakin acknowledged had championed the petition for OTs to even have their own military forces.
The men met cordially with the Regiment and then saw them in action officially. The Premier was also part of the meetings, so too the Maritime Police and Radar, the Tactical Firearms Unit and National Security Secretariat Dakin explained. The top man was impressed with the regiment as he told Dakin how proud he was to be associated with the troupe.
One stop in the tour was Dockyard, the Providenciales community where so much grief was felt and caused over the past year. Also a suspected have for illegal migrants and contraband.
“Very pleased to see this relationship established before leave. It says much about the distance already traveled and it bodes very well indeed for the Regiment’s future.” He said. Fitting that Dakin’s last guests should be Britain’s security experts considering his investment in Border security in the TCI during his tenure.
Dakin will bid the country farewell by the end of March.
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