TCI News
A Message from Flow Turks & Caicos
Dear Valued Customers and Partners,
At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.
Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.
Health and safety:
At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:
- We have increased our store and office cleaning to several times a day
- We are frequently cleaning doors, counters and other high frequency touch areas
- We have added cleaning sheets and sanitizers stations in the stores and our offices
- We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
- We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-0911, 1-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
- And we are following all Ministry of Health and World Health Organization guidelines as they evolve.
Customer Service & Stores:
To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.
We are reinforcing our customer service team going forward so that you can:
- Top up or add prepaid plans with our MyFlow App
- Check your account status
- Pay Your Bills
- Inform us of any service disruptions
And, much more information and services at your fingertips.
- Call us at 1-800-904-2994 or dial 611 from a Flow mobile to report a fault or service interruption
- Find us online at https://discoverflow.co/turks-and-caicos/chat
- Download the MyFlow App in Google Play and Apple Store
Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.
If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.
Importantly, we ask you to pay your bills in our touchless kiosk
Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.
Emergency network support plan:
We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.
Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.
- We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
- We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.
We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.
We are by your side, keeping you connected.
Joanne Missick, Acting Country Manager – Flow Turks and Caicos
Turks and Caicos, October 24, 2025 – Commissioner of Police Fitz Bailey delivered an impassioned address to male students at Clement Howell High School, calling on them to recognize their power, seize their potential, and “awaken the sleeping giants” within.
In a message that blended humility, faith, and personal experience, the Commissioner reminded the boys that the decisions they make today will shape their future.“The choices you make today determine who you become tomorrow,” he said.
Bailey, who revealed he was the first in his family to attend high school, urged the students to embrace education and discipline as tools of
transformation.“Knowledge is power. If you want to be a real man, you need to read,” he told them. “Remember your potential — if others can do it, so can you. Some of you are sleeping giants waiting to be awakened.”
He emphasized that circumstances of birth do not dictate destiny, challenging the young men to carry self-respect, faith, and moral conviction wherever they go. “Self-respect is key; respect yourself, respect others, and respect God,” he said. “The circumstances you were born into do not define who you are.”
The Commissioner also spoke about resilience, advising that true strength often lies in restraint.
“There will be challenges, and people may try to impede your development — but rise above negativity. Sometimes, strength means walking away,” he said. “Some of you are sleeping lions; it’s time to awaken that instinct and rediscover your true potential.”
In closing, Commissioner Bailey delivered a stirring challenge:
“Each morning, look in the mirror and remind yourself that you were created by God and are capable of great exploits. You are a possibility with potential. Step forward with confidence — this is your country, your islands. Be the best version of yourself.”
Following his speech, the Commissioner engaged the students in open dialogue, answering questions and listening to their perspectives on issues affecting young men in the Turks and Caicos Islands.
Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.
Providenciales, Turks and Caicos Islands, 23 October 2025 — The Crown Land Unit, supported by the Informal Settlements Unit
(ISU) and the Immigration and Border Services, led the successful execution of a reclamation exercise in Five Cays and Blue Hills on Tuesday August 26, 2025. The Royal Turks and Caicos Islands Police Force provided security for the operation which formed part of the Government’s mandate under the Crown Land Ordinance to prevent squatting and encroachment on Crown Land.
During routine inspections, the Crown Land Unit identified three unoccupied, illegally constructed steel and concrete block structures on parcels 60610/226, 60610/228, and 60610/239, located in the area commonly referred to as Sand Bar Street, Five Cays. Notices of Illegal Occupation were issued in accordance with the Crown Land Ordinance, however the owners of the structures failed to comply with the instructions contained in the Notices. As a result, enforcement action was taken to remove the structures and reclaim the land.
The exercise resulted in the full reclamation of 1.18 acres of Crown Land, with the removal of three unauthorized structures which were all
block and concrete structures from foundation to belt beam stages of development.
Following the reclamation in Five Cays, the team proceeded to Blue Hills where ten Letters of Illegal Occupation were served across two parcels, reinforcing the Government’s commitment to land protection and management.
The ISU reaffirms its commitment to supporting partner agencies in the coordinated management of Crown Land, ensuring that all enforcement actions are conducted lawfully, efficiently, and in the public interest.
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