#Nassau, June 15, 2019 – Bahamas – Minister of Foreign Affairs, the Hon. Darren Henfield says that the Passport Office has some challenges but help is on the way. During his 2019/2020 Budget contribution, the Minister said that the Passport Office has always been challenged with providing services in a building with inadequate space.
“The influx of renewal
applications due to the tenth year anniversary of the first e-Passports coupled
with new applicants and persons now renewing their manual passports have
compounded the challenges faced,” he said.
“Despite the challenges, staff at the Passport Office remain committed
in executing their tasks in an expeditious manner to meet public demand.”
He said to counter the challenges,
there are ongoing improvements to the e-Passport system. He said that the Canadian Bank Note (CBN)
Company Limited, a leading company in secure technology solutions, was
contracted to upgrade the country’s existing e-Passport system.
“In October 2018, CBN conducted
the user acceptance test at the Passport Office in conjunction with the
Treasury to identify challenges that may exist or arise when using the system
and to assess the online direct payment process,” said Minister Henfield. He said concerns and issued observed during
the testing were addressed by CBN.
He noted testing of the electron
application process for renewal of adult e-Passports commenced on 13th
May 2019.
“It is anticipated that the
public’s utilization of the electronic application for e-Passport renewal would
alleviate some of the overcrowding currently occurring at the Passport Office.
Another issue, which plagues the
office, is the timely collection of completed passports. He said that as at 22nd
May of this year 1,277 passports had not been collected.
To reduce the large crowds at
the passport office, plans are underway to install e-Pics systems, which are
kiosks to be placed in strategic locations in New Providence and Grand Bahama. “The installation of these systems will allow
persons to complete and submit electronic applications for passport renewals
without having to visit the Passport Office. It is anticipated that utilization of the kiosks
will significantly decrease the current overcrowding at the Passport Office.”
The government also plans to install e-Pics systems in four family islands, namely Exuma, Central Eleuthera, Inagua and Long Island.
Release: BIS