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BAHAMAS: GBPA’s CCEI Program Supporting Growth for ICT/BPO Sector

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#Freeport, GB, September 17, 2018 – Bahamas – As Grand Bahama students head back to school, high school seniors will have more and new options to prepare themselves for the workplace, within the island’s growing Business Process Outsourcing (BPO) sector. Although Grand Bahama is a new and small player within this multi-billion-dollar industry; executives at The Grand Bahama Port Authority, Limited (GBPA), say that Freeport is ready to capture a greater share of the consistent growth and investments occurring within this burgeoning sector.

A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI), and to-date more than 1000 students have completed the program. Whilst it was initially intended to serve the newly established ICT industry; skills gained have allowed graduates to easily assimilate into any professional environment.

GBPA president, Ian Rolle explains “We’re very pleased with the results of the CCEI program thus far, and appreciate its focus on equipping graduates with meaningful skills that are essential in building this high growth sector.  By virtue of the recent branding of Grand Bahama, as the nation’s Tech Hub, prospective companies will have natural expectations regarding our offerings and basic amenities, such as existing infrastructure (both hard and soft), and developed human capital with key skillsets to support this claim. If Grand Bahama is to be competitive, it must strive to become best in class in all of these areas.  The CCEI initiative was a deliberate effort to address the key issue of skills development, and help to position Grand Bahama as an attractive location for nearshore operations,” Rolle added.

Students going into the CCEI program can expect more Marketing and e-Commerce related courses including, E-Commerce – Intro. to Internet Marketing Strategies for Businesses; Diploma in E-Business and Social Media Strategy for Small Businesses.  These will complement existing diploma courses in Customer Service, Introduction to Sales Management and Leadership Skills in Business.

Recent statistics released by the Site Selection Group for 2017, highlighted an increase of nearly 16,500 jobs in the Call Center industry for Latin America and the Caribbean region.  Jamaica and Costa Rica accounted for the lion’s share of that increase.  Leading activities included BPO Services, Financial Services, and Telecommunications, followed by Retail Services.

Sr. Manager of Business Development for GBPA and Invest Grand Bahama, Derek Newbold, explained that Freeport has seen year on year growth within the BPO sector since GBPA attracted the nation’s 1st stand-alone operator 3 years ago.

“Freeport continues to experience steady growth across the BPO sector. We expect this trend to continue as more global companies look to set-up nearshore operations,” Newbold stated.  “Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth.”

“For many third-party players the need for referenceability is key, in order to validate that a delivery point has what it takes to perform front-office BPO functions.  In the case of Grand Bahama, these providers come in the form of itelBPO and the newly launched GIBC Digital.

The number of locations for delivery of English-language services has never been as varied as it is today.  Jurisdictions offer prospective investors different attributes, and in the case of Grand Bahama the focus is clearly on quality.  Grand Bahama provides stability, investor support and accessibility, alongside a pragmatic focus that we have placed on developing and growing the ICT Sector.  It is likely that as providers and their clients look for locations from which value-add services can be delivered, this jurisdiction will gain more prominence in the global outsourcing discussion.,” Newbold concluded.

 

Release: GBPA

Photo Captions:

Header: A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI). To-date more than 1000 students have successfully completed the program. Pictured are BMES students, who were the first to access the online learning platform; they continue to produce some of the most outstanding students with exceptional score ratings.

Insert: Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth. Image: itelbpo headquarters Montego Bay, Jamaica.

 

 

 

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Bahamas News

Bahamas Consulate Opens in LA

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Rashaed Esson

Staff Writer

#Bahamas#LosAngeles, February 19th, 2024 – The Bahamas Consulate General in Los Angeles, United States. officially opened on February 19th, 2024, by Prime Minister Philip Davis, reaffirming the commitment of the Government to protect all Bahamians as well as The Bahamas’ Economic interests and provide consular support for Bahamians on the West Coast of the United States. This was announced by the Ministry of Foreign Affairs in a press release.

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Bahamas News

NBA’s Buddy Hield appointed as Ambassador

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Rashaed Esson

Staff Writer

 

#BuddyHield#Bahamas, February 19th, 2024 – Accomplished Bahamian Basketball player Chavano Buddy Hield, has been appointed as Ambassador-at-Large for Sports and Cultural Achievement, by the Davis Administration. This is a major accomplishment recognizing, according to the Office of the Prime Minister, Hield’s outstanding journey from Eight Mile Rock, Grand Bahama to the NBA as well as his commitment to inspire Bahamians. Prime Minister Philip Davis speaking at his Credential Presentation, expressed great appreciation to Hield. He said “Thank you for being a shining example of what it means to be truly great, both on and off the court. Congratulations Ambassador.”

 

 

 

 

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UNDP appoints new Resident Representative for The Bahamas

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[Nassau, 6 February 2024] – The United Nations Development Programme’s (UNDP) newly appointed Resident Representative for The Bahamas, Kishan Khoday presented his credentials to Director General in the Ministry of Foreign Affairs, Jerusa Ali yesterday at the Ministry.

As Resident Representative assigned to the UNDP Multi-Country Office in Jamaica, Mr. Khoday also represents UNDP in The Bahamas, Belize, Bermuda, Cayman Islands, and Turks and Caicos Islands. 

Mr. Khoday, a Canadian national of Indian descent, is currently leading a team from the Kingston office on the first leg of an official mission to The Bahamas and Bermuda. While in Nassau, he will also meet with Minister of Environment and Natural Resources, Honourable Vaughn Miller; Minister of Agriculture and Marine Resources, Honourable Jomo Campbell as well as other officials from the Office of the Prime Minister, Ministry of Finance; Ministry of Social Services and Community Development and the National Commission for Persons with Disabilities.

In welcoming the new Resident Representative, Ms Ali lauded significant areas of ongoing cooperation with the UNDP including disaster resilience and climate change adaptation and mitigation. She also outlined other key areas for potential collaboration related to digitization and data collection. 

Mr. Khoday pledged continuing support for The Bahamas’ development aspirations anchored on an inclusive and sustainable approach that leaves no one behind. He lauded the significant partnership between UNDP and the Government on the nation’s disaster management, climate resilience, biodiversity and debt management agendas, as well as investments in community-based action through the UNDP-implemented GEF Small Grants Programme and the India-funded Abaco Shelter project. He said that through the current Country Programme (CP)(2022-2026), UNDP offers a strategic approach to combating multidimensional poverty and advancing climate resilient, nature-based pathways, leveraging UNDP’s capacities in innovation, digitalization, and sustainable finance. “As we near the 50th anniversary of UNDP cooperation in The Bahamas, I look forward to building on our long-standing history and expanding cooperation in a way that builds resilience to multi-dimensional crises and advances results under the SDGs. This includes our partnerships for social inclusion and community empowerment; climate resilience and biodiversity, disaster management and sustainable finance,” he stated.

Mr. Khoday has served with UNDP for 25 years, having coordinated over USD $1 billion in country programming to help partners and communities around the world advance inclusive and sustainable development pathways. This included tours of duty with UNDP Country Offices in China, Saudi Arabia and Indonesia and with UNDP’s regional offices for the Middle East and North Africa based in Egypt and Jordan. Prior to joining the UN, Mr. Khoday worked with government and community organizations in his home countries of Canada and India on issues of poverty reduction, ecological resilience, and community empowerment. 

Mr. Khoday is a scientist and lawyer, holding a Juris Doctorate specializing in constitutional, international, and environmental law; a Master of Science in natural resource management focused on land and water systems, and a Bachelor of Science in agriculture specializing in biodiversity and ecological change. The UNDP Resident Representative is a frequent speaker at international conferences and policy dialogues on the development agenda and a recognized thought leader on strategic issues such as climate change, ecosystem resilience, constitutionalism, postcolonial and decolonial theory, and resilience-based approaches to development, having published extensively on these and other issues.

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