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BAHAMAS: GBPA’s CCEI Program Supporting Growth for ICT/BPO Sector

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#Freeport, GB, September 17, 2018 – Bahamas – As Grand Bahama students head back to school, high school seniors will have more and new options to prepare themselves for the workplace, within the island’s growing Business Process Outsourcing (BPO) sector. Although Grand Bahama is a new and small player within this multi-billion-dollar industry; executives at The Grand Bahama Port Authority, Limited (GBPA), say that Freeport is ready to capture a greater share of the consistent growth and investments occurring within this burgeoning sector.

A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI), and to-date more than 1000 students have completed the program. Whilst it was initially intended to serve the newly established ICT industry; skills gained have allowed graduates to easily assimilate into any professional environment.

GBPA president, Ian Rolle explains “We’re very pleased with the results of the CCEI program thus far, and appreciate its focus on equipping graduates with meaningful skills that are essential in building this high growth sector.  By virtue of the recent branding of Grand Bahama, as the nation’s Tech Hub, prospective companies will have natural expectations regarding our offerings and basic amenities, such as existing infrastructure (both hard and soft), and developed human capital with key skillsets to support this claim. If Grand Bahama is to be competitive, it must strive to become best in class in all of these areas.  The CCEI initiative was a deliberate effort to address the key issue of skills development, and help to position Grand Bahama as an attractive location for nearshore operations,” Rolle added.

Students going into the CCEI program can expect more Marketing and e-Commerce related courses including, E-Commerce – Intro. to Internet Marketing Strategies for Businesses; Diploma in E-Business and Social Media Strategy for Small Businesses.  These will complement existing diploma courses in Customer Service, Introduction to Sales Management and Leadership Skills in Business.

Recent statistics released by the Site Selection Group for 2017, highlighted an increase of nearly 16,500 jobs in the Call Center industry for Latin America and the Caribbean region.  Jamaica and Costa Rica accounted for the lion’s share of that increase.  Leading activities included BPO Services, Financial Services, and Telecommunications, followed by Retail Services.

Sr. Manager of Business Development for GBPA and Invest Grand Bahama, Derek Newbold, explained that Freeport has seen year on year growth within the BPO sector since GBPA attracted the nation’s 1st stand-alone operator 3 years ago.

“Freeport continues to experience steady growth across the BPO sector. We expect this trend to continue as more global companies look to set-up nearshore operations,” Newbold stated.  “Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth.”

“For many third-party players the need for referenceability is key, in order to validate that a delivery point has what it takes to perform front-office BPO functions.  In the case of Grand Bahama, these providers come in the form of itelBPO and the newly launched GIBC Digital.

The number of locations for delivery of English-language services has never been as varied as it is today.  Jurisdictions offer prospective investors different attributes, and in the case of Grand Bahama the focus is clearly on quality.  Grand Bahama provides stability, investor support and accessibility, alongside a pragmatic focus that we have placed on developing and growing the ICT Sector.  It is likely that as providers and their clients look for locations from which value-add services can be delivered, this jurisdiction will gain more prominence in the global outsourcing discussion.,” Newbold concluded.

 

Release: GBPA

Photo Captions:

Header: A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI). To-date more than 1000 students have successfully completed the program. Pictured are BMES students, who were the first to access the online learning platform; they continue to produce some of the most outstanding students with exceptional score ratings.

Insert: Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth. Image: itelbpo headquarters Montego Bay, Jamaica.

 

 

 

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Walker Confirmed as U.S. Ambassador to The Bahamas: A Partner in America’s Extended Family

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By Deandrea Hamilton | Magnetic Media

 

The United States and The Bahamas share more than proximity — they share a bond of history, trade, and culture that Washington’s newest diplomat calls “part of America’s extended community.”

Now, for the first time in 14 years, the U.S. Embassy in Nassau will again be led by a Senate-confirmed ambassador. Herschel Walker, the Heisman-winning football legend turned entrepreneur, has been confirmed by the U.S. Senate as America’s official envoy to The Bahamas.

Walker, who will oversee one of the Caribbean’s most strategically positioned U.S. missions, told senators during his confirmation hearing that The Bahamas will play a key role in upcoming U.S. 250th Independence celebrations. “The Bahamian people,” he said, “will be included in this milestone year, because our stories are intertwined — through family, trade, and friendship.”

While his nomination was unconventional, his priorities are anything but vague. Walker vowed to counter growing Chinese influence in the Caribbean, calling Beijing’s investments in Bahamian deep-water ports “a direct threat to U.S. national security.” He pledged to work closely with Bahamian authorities to ensure American interests remain the region’s cornerstone.

“There’s a rise in drug smuggling in The Bahamas, and this is a real danger to the United States,” Walker said, referring to the Operation Bahamas, Turks and Caicos (OPBAT) partnership. He promised to strengthen intelligence sharing, joint patrols, and law enforcement coordination to disrupt trafficking routes that have grown increasingly sophisticated.

But Walker also emphasized opportunity over fear — signaling that his ambassadorship will not only focus on security, but on strengthening The Bahamas as a gateway for U.S. investment, trade, and tourism.

“I will advise the American business community of the vast investment opportunities that exist in The Bahamas,” he said. “And I will make sure the Bahamian government maintains an environment where U.S. companies can invest confidently — because America must prove it is still great as an investor.”

For a small island nation sitting less than 50 miles off the coast of Florida, this renewed diplomatic attention carries weight. Since 2011, the post of U.S. ambassador had remained vacant — a gap that many observers say weakened direct ties, delayed joint security initiatives, and allowed other powers to move in.

Walker’s confirmation — approved 51 to 47 — ends that silence. And with it comes the expectation that this former Olympian and business owner will translate his discipline, charisma, and resilience into diplomatic results.

Critics question his lack of foreign policy experience, but Walker counters with confidence: “Throughout my life, people have underestimated me. I’ve always proved them wrong — by outworking everyone.”

As he prepares to take up residence in Nassau, Walker says his mission is simple: rebuild trust, deepen cooperation, and remind both nations that their futures are tied not just by geography — but by shared purpose, mutual respect, and the enduring ties of community.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

 

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PAY STANDOFF: Prime Minister Cancels Talks as Unions Warn of More Protests

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By Deandrea Hamilton | Magnetic Media

Monday, October 13, 2025 — Nassau, The Bahamas – What began as a calm holiday meeting has spiraled into a full-blown standoff between The Bahamas Government and two of the country’s most powerful public sector unions — the Bahamas Union of Teachers (BUT) and the Bahamas Public Services Union (BPSU) — after the Prime Minister abruptly cancelled follow-up talks set for Tuesday, blaming public comments made by union leaders.

The announcement of the cancelled meeting came late Monday, just hours after a tense sit-down at the Office of the Prime Minister, held on National Heroes Day, where both BUT President Belinda Wilson and BPSU President Kimsley Ferguson accused the government of dragging its feet on salary increases and retroactive pay owed to thousands of public officers.

Wilson, never one to mince words, said the Prime Minister’s “technical officers” — the very people responsible for executing his instructions — were failing to carry out his directives regarding payment timelines.

“The Prime Minister’s issue,” Wilson said, “is that he has persons working for him who are not following his instructions. If those officers would follow through on what he told them to do, we wouldn’t be here today.”

Wilson added that the BUT and other unions are demanding retroactive pay dating back to September 2024, and that all increases be applied and paid by the October payday, not December as previously stated by the Prime Minister.

“Senior civil servants already received their retroactive pay — thousands of dollars — backdated to September of last year,” Wilson charged. “We’re saying the small man deserves the same. This isn’t a gift. It’s money already earned.”

Her comments came after the government publicly insisted that the salary adjustments would be implemented by December 2025, just ahead of Christmas — a timeline unions flatly reject as too slow.

Ferguson: ‘No More Excuses’

Following Wilson, BPSU President Kimsley Ferguson delivered a fiery statement of his own, telling reporters the unions would no longer tolerate delays or mixed messages from the Davis administration.

“The Prime Minister was receptive — but we’re not accepting excuses,” Ferguson said. “If the Prime Minister’s having a memory lapse, we have the Hansard from Parliament to remind him exactly what he promised public officers.”

Ferguson went further, warning that if Tuesday’s meeting failed to produce results, unions would “visit the House of Assembly” and intensify their campaign for immediate payment.

“Public servants, ready yourselves,” he declared. “We are prepared to stand together — all across The Bahamas — until our needs are met.”

Now, with the Prime Minister cancelling tomorrow’s talks altogether, that threat appears closer to becoming reality.

Government Bungles Response

Observers say the administration’s handling of the matter has been confused and contradictory, with conflicting statements on payment timelines and poor communication fueling frustration among teachers, nurses, and general public officers.

The government has maintained that the funds are allocated and will be disbursed before year’s end, but unionists insist they’ve heard it all before — and this time they want results, not promises.

The Prime Minister’s decision to cancel the meeting, rather than clarify or de-escalate tensions, has drawn sharp criticism across social media and among rank-and-file civil servants who see the move as punitive and dismissive.

Slowdown and the Threat of Another Mass Protest

Across several ministries, departments, and schools, reports are already surfacing of a go-slow in the public service, as workers express solidarity with the unions’ demands.

Many believe another mass demonstration is imminent, similar to the one staged last week Tuesday when thousands of workers gathered outside the House of Assembly on Bay Street as Parliament reopened after summer recess.

That protest brought parts of downtown Nassau to a standstill as union members sang, marched, and even sat in the street — a powerful show of defiance that now threatens to repeat itself unless the government moves quickly to resolve the impasse.

A Political Flashpoint

What began as a straightforward salary dispute has now evolved into a test of credibility and competence for the Davis administration. With a restless public sector, rising inflation, and unions unified across professions, the government risks not only another protest — but a full-blown industrial crisis heading into the year’s end.

For now, the unions are standing firm: they want retroactive pay from September 2024 and full salary adjustments by this October. Anything less, they warn, could push the country’s workforce from a slowdown into open confrontation.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Nassau Cruise Port Marks Sixth Anniversary with Exciting New Additions for Visitors and The community

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[Nassau, Bahamas, October 8, 2025] Nassau Cruise Port (NCP) proudly celebrates its sixth corporate anniversary by unveiling a series of transformative additions that further enhance the guest and community experience. The anniversary comes at a pivotal moment in the growth of the port, with the opening of a new swimming pool, an expanded marina, and a state-of-the-art ferry terminal that will support transfers to the Royal Beach Club, which is currently under construction on Paradise Island.

Since its $300 million redevelopment, Nassau Cruise Port – the largest transit cruise port in the world – has welcomed millions of visitors and become one of the most vibrant cruise destinations in the world. This anniversary not only reflects its commitment to delivering world-class facilities, but also its dedication to creating meaningful connections between visitors and the Bahamian community.

“This milestone represents much more than the passage of time,” said Mike Maura, Jr., CEO and Director of Nassau Cruise Port. “It reflects our promise to continually elevate the guest experience, contribute to the local economy, and provide opportunities for Bahamians. During our first year (2019) of operating the Nassau Cruise Port, Nassau welcomed approximately. 3.85 million cruise guests, and 2025 will see well over 6 million cruise visitors visit Nassau. Our focus on driving cruise tourism and the $350 million investment in our downtown waterfront is a testament to our vision of making Nassau a premier cruise and leisure destination.”

The new pool offers a refreshing retreat for visitors enjoying Nassau’s waterfront, while the expanded marina will accommodate additional yachts, boosting tourism and local commerce. The ferry terminal expansion enhances passenger flow and supports convenient, seamless transfers to the Royal Beach Club, strengthening Nassau’s position as a hub for Caribbean cruising and leisure.

As part of its anniversary celebrations, NCP will host a series of internal and external activities to celebrate its team and to highlight its ongoing investments in the Bahamian economy, including job creation, local vendor opportunities, and cultural showcases at the port.

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