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JAMAICA: More Young People Seeing Opportunities in BPO

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#Jamaica, February 07, 2018 – Kingston – Business process outsourcing (BPO) once viewed is a stop-gap job option, has become a career of choice for many bright, young Jamaicans.  In fact, many of them are moving to Montego Bay, which has become the centre of the country’s BPO operations, to take up positions in the sector.

Among them is Junior Rogers, who tells JIS News that “I came specifically from Ocho Rios to Montego Bay to be a part of this rapidly growing industry.”  He boasts that within three years, he was able to rise to a supervisory role at the business in the Montego Bay Free Zone, where he is employed.

“The BPO sector is an important outlet for a lot of school leavers, who can chart a course for their future by becoming employed to one of these companies here in the Montego Bay Free Zone,” he says.

Information Technology Manager, Tamara Smith, tells JIS News that numerous opportunities abound at all levels for the sector and is encouraging Jamaicans, especially young people, to seize the moment.  Ms. Smith, who has been working in the BPO sector for five years, says the experience is very rewarding and that every day there is an opportunity to learn something new.

“I love the fact that it is a fast-paced environment.  I love the fact that this is a sector with prospects for growth and which is filled with great young minds and brilliant ideas,” she notes.

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Ms. Smith, who has seven employees under her wings, says the industry is more than just call-centre operations, noting that it is a great career move that will lead to economic stability and a rewarding future.  She fully supports the Government’s focus on growing the BPO industry, noting that it is important that the investments, including human capital, continue to pour into the sector.

“Like other Jamaicans, I am very optimistic about the future and really like what I am seeing here with our young people,” she adds.

Young mother Simone Phillips credits the sector with providing her with a second chance after she had to leave school prematurely when she became pregnant.

“I was a single mother at home and very unsure about my future.  I had a chance meeting with someone who is employed to a prominent company in the free zone and the link was made for me to do an interview,” she tells JIS News.

She says she was pleasantly surprised at the opportunity for growth and the fact that it is not just a call centre as many persons are led to believe.  “I am not making millions, but my life has changed for the better,” she adds.

Curtley-Ann Palmer joined the staff of Sutherland Global Services as a customer service representative in 2014, and four years later she would become one of the entity’s top-performing managers.  She told JIS News in an interview in March 2017, that she worked hard and took advantage of all the training programmes, completing an undergraduate degree at the Mona Campus of the University of the West Indies (UWI).

She was promoted to acting supervisor and then into her current position as an acting account manager.  In this role, she oversees the account she has been assigned and ensures all client relations are smooth. She also works with her team to address work-related challenges.  Ms. Palmer supports the push by the Government to use the BPO industry as one of the key sources of employment of young Jamaicans as part of the national growth strategy.  She also strongly dispels the myth that the industry only employs persons to work in call centres.

“There is something for everybody within this industry. If you studied finance or human resources; there is a place for you,” she notes.

The Government is targeting BPO as a key part of its economic growth and job creation thrust.  A total of 26,000 persons are employed in the sector and the Administration is looking to increase the number to 50,000 in short order.  BPO has the highest employment growth rate of any sector over the last decade, with several new players and rapid expansion in operations.  It has become the number-one source of employment next to tourism in western Jamaica.  Revenues from the industry grew from approximately US$230 million in 2012 to US$400 million in 2015.

Minister without Portfolio in the Ministry of Economic Growth and Job Creation, Hon. Daryl Vaz, says greater focus is being placed on the training of persons, particularly for higher-end activities and high-value positions.  He informs that the Port Authority of Jamaica (PAJ), through its free zones, will be working closely with the HEART Trust/NTA and the Business Process Industry Association of Jamaica (BPIAJ) to develop an incubator geared towards knowledge services and technology-type work.  Additionally, he notes that programmes have been developed by the HEART Trust/NTA for BPO-related courses, on-the-job management training, international accreditation of courses and apprenticeship programmes.

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JAMPRO, through collaboration with private- and public-sector partners, hosted a job fair in Kingston last November to educate Jamaicans about the sector, and recruit people for jobs.  At the event, the HEART Trust/NTA recruited persons for its three-week contact centre/BPO training programme, while a number of BPO companies conducted interviews for jobs in the industry.  Minister Vaz says the next steps for the BPO sector include areas such as shared services, legal process outsourcing (LPO), and medical process outsourcing (MPO).

The Jamaica Promotions Corporation (JAMPRO) says there is high demand for LPO, with law firms utilising outside support services for legal research and other routine work.

“We have actively engaged several international shared-services operators and LPO operators in an effort to get them to expand to Jamaica,” Minister Vaz says.

He informed that JAMPRO has engaged local universities and key stakeholders in a bid to provide details on higher-level jobs available to graduates in the new areas.

“The sky is the limit for the BPO sector, and we intend to capitalise on every aspect of this lucrative industry for the benefit of Jamaica and Jamaicans,” Minister Vaz declares.

By: Garwin Davis (JIS)

 

 

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Caribbean News

Whitehouse Students and Farmers Cultivate a Greener Future Through RE-LEAF Action with Sandals Foundation

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Whitehouse, Westmoreland, Jamaica – June 11, 2026 — As part of activities commemorating World Environment Day, 28 students from New Hope Primary and Kings Primary School joined farmers, Forestry Department representatives, environmental wardens, and the Sandals Foundation to plant fruit trees in Whitehouse, Westmoreland. The activity forms part of the Foundation’s support of Jamaica’s national RE-LEAF (Reforestation, Ecological Enhancement and Landscape Framework) Initiative. As part of its commitment, the philanthropic organization has distributed 360 fruit trees to schools and farmers to aid landscape restoration and food security efforts.

A variety of food trees including breadfruit, ackee, jackfruit, mango, avocado, soursop, and Otaheite apple were distributed to Culloden Early Childhood Institution, Whitehouse Basic School, New Hope Primary School, Kings Primary School, Petersville Primary School, and Petersville Early Childhood Institution as well as to members of the Westmoreland Organic Farmers Association to increase access to locally grown produce.

Heidi Clarke, Executive Director of the Sandals Foundation, said the Organization’s choice of trees was a deliberate effort to build the resilience of the communities. “We chose fruit trees because in addition to helping to restore green space sand biodiversity, they sustain a community’s food security. ”

Recently, Whitehouse farmers joined students of Kings and New Hope Primary School students, Forestry Department representatives, and Sandals Foundation environmental wardens to plant 20 trees – demonstrating a community approach to their landscape restoration efforts.

“Reforestation is about much more than planting trees,” said Georgia Scarlett, Environmental Manager at the Sandals Foundation. ” It is also about ensuring future generations understand their role in protecting the natural resources that sustain our communities. By placing fruit trees in schools and farming communities, we are creating opportunities for learning, nourishment, and long-term environmental stewardship.

For Caribbean communities facing growing pressure on food systems, green spaces, and natural resources, the project offers a practical model for local action. By placing fruit trees in schools and farming communities, the initiative gives residents more than seedlings. It gives them a direct role in producing food, restoring shade, and protecting the environment their children will inherit.

PHOTO CAPTION:

L-R: Dian Holgate, representative of the Forestry Department; Georgia Scarlett, Environmental Project Manager of the Sandals Foundation; Kings Primary School teacher O’Shea Lawrence; farmer, Barbara Stewart, and students Chloe Robinson and Reshaina Samuels of Kings Primary School participate in a tree-planting activity in Whitehouse, Westmoreland. The initiative formed part of the RE-LEAF programme, which distributed 360 fruit trees to schools and farmers across the community.

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Bahamas News

CDB Leadership Passes to Belize as Region Eyes New Financing Partnerships  

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By Deandrea Hamilton

 

The Bahamas, June 9, 2026 – The Caribbean Development Bank’s annual gathering may have concluded in The Bahamas, but attention is already turning to Belize as leadership of the institution’s Board of Governors officially changed hands.

At the close of the 56th Annual Meeting in Nassau, outgoing Chairman and CDB Governor for The Bahamas, Michael Halkitis, formally transferred the chairmanship to Belize’s Dr. Hon. Osmond Martinez, continuing the Bank’s tradition of rotating leadership among its regional shareholders.

The handover capped a week of discussions focused on financing development in an increasingly uncertain global environment and strengthening the Caribbean’s ability to withstand economic and climate-related shocks.

One of the meeting’s most closely watched conversations centered on how multilateral development banks can better support vulnerable Small Island Developing States.

During the President’s Chat, titled Financing the Future: MDB Strategies for Uncertain Times, CDB President Daniel Best joined leaders from the OPEC Fund, the Central American Bank for Economic Integration and the Fund for Responding to Loss and Damage to discuss expanding development finance and building resilience.

OPEC Fund President Dr. Abdulhamid Alkhalifa emphasized that development institutions must move beyond responding to crises and instead help countries prepare for them.

“The real test is whether we can help countries move from strategy to implementation, and from implementation to results,” Alkhalifa said.

The discussions reflected a growing regional push for innovative financing solutions as Caribbean nations continue to confront climate vulnerability, infrastructure demands and economic uncertainty.

Beyond discussions on financing and resilience, the Annual Meeting also featured youth engagement activities, including the Youth FIRE Forum, where young Caribbean leaders participated in conversations about innovation, entrepreneurship, leadership and the future of regional development. Senior government officials, development professionals and youth delegates exchanged ideas on the challenges and opportunities facing the next generation, reinforcing a recurring message throughout the conference: that investments made today must ultimately improve opportunities for Caribbean youth tomorrow.

That theme was echoed by Bahamas Prime Minister Philip Davis, who used the opening ceremony to challenge regional leaders to invest in future generations.

“We must invest in the one asset that no agency can ever downgrade, and that no storm can ever wash away: the mind of a Caribbean child,” Davis told delegates.

With Belize now assuming the chairmanship, regional leaders say the focus remains on transforming ideas discussed in Nassau into tangible results for Caribbean people.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Caribbean News

Beaches Turks and Caicos and Sandals Foundation share educational material with primary school in Providenciales

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PROVIDENCIALES, Turks & Caicos Islands: May 29, 2026 – Beaches Turks and Caicos Resort and the Sandals Foundation, recently brought smiles and inspiration to students at the Community Christian Academy through a meaningful Reading Road Trip and educational material donation initiative.

The outreach effort, which forms part of the Sandals Foundation’s ongoing commitment to education and community development across the Turks and Caicos Islands, saw team members and volunteers engaging directly with students while delivering a wide range of essential school supplies.

Among the donated items were books, footballs, volleyballs, pencils, rulers, sharpeners, Bibles, Christian literature, sun glasses, writing pads, educational cue cards, erasers, markers, crayons, glue, scissors, paper clips, coloured chalk, and pens. The contributions were carefully curated to support both academic learning and extracurricular development for students at the institution.

A highlight of the day’s activities was an interactive reading session with the kindergarten and grade one classes, where volunteers shared stories and encouraged early literacy in a fun and engaging environment. The young students responded with enthusiasm, creating a lively and memorable experience for all involved.

Travel Advisor Renee Rice, who participated in the initiative alongside her family, expressed heartfelt appreciation for the opportunity to give back. “We are happy for this experience as we partnered with the Sandals Foundation and Beaches Turks and Caicos Resort in sharing in the development of education in the Turks and Caicos Islands,” Rice said. Her family actively participated in reading sessions and interacting with the students, further enhancing the impact of the visit.

Principal Krystal Vincent welcomed the initiative and emphasized the importance of such partnerships in advancing the school’s mission. “These educational materials will go a far way, and we are happy for this relationship that we have established with the Sandals Foundation and Beaches Turks and Caicos Resort in helping to support the growth of the students and the institution,” Vincent noted.

Chairman of the School Board, Pastor Bradley Handfield, also expressed gratitude during the presentation of the items. He commended the donors for their continued investment in the community and their willingness to support the nation’s youth. Pastor Handfield highlighted the significance of corporate and philanthropic partnerships in strengthening educational foundations across the islands.

The Reading Road Trip initiative is part of a broader effort by the Sandals Foundation to promote literacy and provide access to educational resources for children throughout the Caribbean.

Beaches Turks and Caicos Resort has long been an active partner in community outreach, consistently supporting initiatives that uplift local communities and empower young people. Through collaborations such as this, the resort continues to demonstrate its commitment to social responsibility and sustainable development.

The visit to Community Christian Academy stands as a testament to the power of partnership and the positive impact that can be achieved when organizations and individuals come together with a shared purpose. For the students, the day was not only about receiving supplies but also about feeling encouraged, valued, and inspired to pursue their educational journeys with confidence.

As the Sandals Foundation and Beaches Turks and Caicos Resort continue to expand their outreach efforts, initiatives like the Reading Road Trip remain vital in shaping the future of education in the Turks and Caicos Islands—one child, one book, and one meaningful connection at a time.

Photo Caption:

The Sandals foundation is a registered charity in Jamaica with the Department of Co-operatives and Friendly Societies, a CRA registered charity in Canada, a 501(c)(3) nonprofit organization in the United States and a registered charity with the Charity Commission for England & Wales that was created in March 2009 to continue and expand upon the philanthropic work that Sandals Resorts International has undertaken.  It is the culmination of over four decades of dedication to playing a meaningful role in the lives of the communities where we operate across the Caribbean. The Sandals Foundation funds projects in three core areas: education, community and the environment. One hundred percent of the monies contributed by the general public to the Sandals Foundation go directly to programs benefiting the Caribbean community. To learn more about the Sandals Foundation, visit online at www.sandalsfoundation.org or follow us on Facebook, and Instagram.

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