Connect with us

Caribbean News

JAMAICA: More Young People Seeing Opportunities in BPO

Published

on

#Jamaica, February 07, 2018 – Kingston – Business process outsourcing (BPO) once viewed is a stop-gap job option, has become a career of choice for many bright, young Jamaicans.  In fact, many of them are moving to Montego Bay, which has become the centre of the country’s BPO operations, to take up positions in the sector.

Among them is Junior Rogers, who tells JIS News that “I came specifically from Ocho Rios to Montego Bay to be a part of this rapidly growing industry.”  He boasts that within three years, he was able to rise to a supervisory role at the business in the Montego Bay Free Zone, where he is employed.

“The BPO sector is an important outlet for a lot of school leavers, who can chart a course for their future by becoming employed to one of these companies here in the Montego Bay Free Zone,” he says.

Information Technology Manager, Tamara Smith, tells JIS News that numerous opportunities abound at all levels for the sector and is encouraging Jamaicans, especially young people, to seize the moment.  Ms. Smith, who has been working in the BPO sector for five years, says the experience is very rewarding and that every day there is an opportunity to learn something new.

“I love the fact that it is a fast-paced environment.  I love the fact that this is a sector with prospects for growth and which is filled with great young minds and brilliant ideas,” she notes.

Lodgings Insert

Ms. Smith, who has seven employees under her wings, says the industry is more than just call-centre operations, noting that it is a great career move that will lead to economic stability and a rewarding future.  She fully supports the Government’s focus on growing the BPO industry, noting that it is important that the investments, including human capital, continue to pour into the sector.

“Like other Jamaicans, I am very optimistic about the future and really like what I am seeing here with our young people,” she adds.

Young mother Simone Phillips credits the sector with providing her with a second chance after she had to leave school prematurely when she became pregnant.

“I was a single mother at home and very unsure about my future.  I had a chance meeting with someone who is employed to a prominent company in the free zone and the link was made for me to do an interview,” she tells JIS News.

She says she was pleasantly surprised at the opportunity for growth and the fact that it is not just a call centre as many persons are led to believe.  “I am not making millions, but my life has changed for the better,” she adds.

Curtley-Ann Palmer joined the staff of Sutherland Global Services as a customer service representative in 2014, and four years later she would become one of the entity’s top-performing managers.  She told JIS News in an interview in March 2017, that she worked hard and took advantage of all the training programmes, completing an undergraduate degree at the Mona Campus of the University of the West Indies (UWI).

She was promoted to acting supervisor and then into her current position as an acting account manager.  In this role, she oversees the account she has been assigned and ensures all client relations are smooth. She also works with her team to address work-related challenges.  Ms. Palmer supports the push by the Government to use the BPO industry as one of the key sources of employment of young Jamaicans as part of the national growth strategy.  She also strongly dispels the myth that the industry only employs persons to work in call centres.

“There is something for everybody within this industry. If you studied finance or human resources; there is a place for you,” she notes.

The Government is targeting BPO as a key part of its economic growth and job creation thrust.  A total of 26,000 persons are employed in the sector and the Administration is looking to increase the number to 50,000 in short order.  BPO has the highest employment growth rate of any sector over the last decade, with several new players and rapid expansion in operations.  It has become the number-one source of employment next to tourism in western Jamaica.  Revenues from the industry grew from approximately US$230 million in 2012 to US$400 million in 2015.

Minister without Portfolio in the Ministry of Economic Growth and Job Creation, Hon. Daryl Vaz, says greater focus is being placed on the training of persons, particularly for higher-end activities and high-value positions.  He informs that the Port Authority of Jamaica (PAJ), through its free zones, will be working closely with the HEART Trust/NTA and the Business Process Industry Association of Jamaica (BPIAJ) to develop an incubator geared towards knowledge services and technology-type work.  Additionally, he notes that programmes have been developed by the HEART Trust/NTA for BPO-related courses, on-the-job management training, international accreditation of courses and apprenticeship programmes.

PTS INSERT

JAMPRO, through collaboration with private- and public-sector partners, hosted a job fair in Kingston last November to educate Jamaicans about the sector, and recruit people for jobs.  At the event, the HEART Trust/NTA recruited persons for its three-week contact centre/BPO training programme, while a number of BPO companies conducted interviews for jobs in the industry.  Minister Vaz says the next steps for the BPO sector include areas such as shared services, legal process outsourcing (LPO), and medical process outsourcing (MPO).

The Jamaica Promotions Corporation (JAMPRO) says there is high demand for LPO, with law firms utilising outside support services for legal research and other routine work.

“We have actively engaged several international shared-services operators and LPO operators in an effort to get them to expand to Jamaica,” Minister Vaz says.

He informed that JAMPRO has engaged local universities and key stakeholders in a bid to provide details on higher-level jobs available to graduates in the new areas.

“The sky is the limit for the BPO sector, and we intend to capitalise on every aspect of this lucrative industry for the benefit of Jamaica and Jamaicans,” Minister Vaz declares.

By: Garwin Davis (JIS)

 

 

Continue Reading

Caribbean News

CHTA President Praises Jamaica’s Hurricane Preparedness, Assures Ongoing Support

Published

on

KINGSTON, Jamaica– President of the Caribbean Hotel and Tourism Association (CHTA), Nicola Madden-Greig, has praised the strength of local and regional public-private sector partnerships, while congratulating tourism stakeholders across Jamaica for their strong level of preparedness in weathering the dangerous Category 4 Hurricane Beryl, which impacted the island this week.

“Jamaica was spared the worst of the hurricane and we have now returned to regular business operations,” said Madden-Greig, who rode out the storm at her office in Kingston. She reported that Sangster International Airport in Montego Bay and Ian Fleming International Airport in Ocho Rios opened today, while Norman Manley International Airport in Kingston will open on Friday, July 5, after minor repairs are completed.

“We have no reports of any guests being injured during the passage of the storm, and the majority of the hotels and the tourism industry in general have emerged unscathed,” Madden-Greig added.

However, she expressed concerns for the south coast of the island, where many local communities were impacted, along with several independent hotels and villa operations.

“We will be including these operators in our disaster relief efforts, particularly in the Treasure Beach, St. Elizabeth area,” she noted, explaining however that she had little doubt that this resilient community will rebound in the shortest possible time.

The trade association leader was encouraged with the reports emanating from the Cayman Islands, which confirmed no major impact on the sector there. “We are thankful to God for sparing us for the most part, and we are now resolved to getting our industry back on track, while serving communities (especially those in the Grenadines) who are in dire need at this time,” said Madden-Greig.

Individuals, businesses and organizations that want to contribute to regional hurricane relief efforts may make a monetary donation at www.chtaef.com.

Continue Reading

Caribbean News

CARICOM raising profile and priority of its Migration Policy; curbing challenges ‘a tall order’

Published

on

Garfield Ekon

Staff Writer

 

The Caribbean Community (CARICOM) is committed to work with Member States and other stakeholders to implement a “forward-thinking regional migration policy,” according to its Assistant Secretary General, Alison Drayton.

Addressing the opening of a recent three-day workshop titled “Towards a Regional Approach to a Migration Policy in the Caribbean,” in Port-of-Spain, Trinidad and Tobago, she said it is evident that the Region has been facing, and will continue to face, various challenges that affect the lives and livelihoods of Caribbean citizens.

“Namely, due to Climate Change, which has amplified displacements and the need for persons to migrate from areas that threaten their livelihoods or limit their opportunities to prosper and provide for their families,” the ASG told the forum, adding that the Climate Change and natural disasters remain “key drivers of displacements in the Region.”

“With the frequency and magnitude of events likely to increase in the future, this has contributed to many regional States facing demographic decline, which has impacted their workforce, our younger population seeking job opportunities outside the Region, and many key sectors being negatively impacted,” she stated.

The CARICOM official underscored that tackling the challenges would be “a tall order,” hence the Regional body’s commitment that would help address various aspects of Regional migration and human mobility as determined by Member State priorities.

Lauding the Government of Trinidad and Tobago for hosting the workshop, and the and valuable technical contributions made by the United Nations (UN) Migration Group and financial contributions from the United States Department of State, the European Union, and the Inter-American Development Bank, she said  the their efforts have been significant.

The contribution made by International Organization for Migration (IOM), has advanced the policy, with provision of consultancies to coordinate the Community’s work through the Regional Approach to Migration Policy (RAMP) Steering Committee and development of the framework, she highlighted.

For Trinidad and Tobago’s National Security Minister, the Hon. Fitzgerald Hinds, his country is also committed to contributing to the development of a regional migration policy framework that reflects the priorities of the people of the Caribbean Community.

“As we embark on this journey together, let us harness the expertise, the insights and the experiences that we already have among us as we gather here today to shape the policy framework that is in front of us,” the Minister said, adding that the current migration realities “should prepare us for future challenges.”

The technical workshop brought together National Focal Points from the CARICOM Member States, and representatives of relevant regional and international organisations, building on IOM’s Migration Governance Indicator (MGI) assessments, and other consultations held with national Governments of CARICOM Member States in 2023.

Continue Reading

Caribbean News

Government Earmarks $300M for Post-Hurricane Dengue Mitigation

Published

on

#Kingston, Jamaica, July 19, 2024 – The Government has earmarked $300 million to ramp up dengue mitigation activities, inclusive of fogging, treatment of mosquito breeding sites, removal of bulky waste and drain cleaning, in the aftermath of Hurricane Beryl.

Addressing the House of Representatives on Tuesday (July 16), Prime Minister, the Most Hon. Andrew Holness, said the funds have been allocated to the Ministry of Health and Wellness, which will spearhead vector-control activities over the next six weeks.

He further informed that the National Solid Waste Management Authority (NSWMA) and National Works Agency (NWA), “are technically involved in this dengue mitigation [exercise] by trying to clear the environmental conditions that would create the growth in the vector”.

Mr. Holness highlighted the potential for a significant increase in the dengue vector, the Aedes aegpyti mosquito, which breeds primarily in containers, consequent on  the hurricane’s passage.

“We know that many communities are being plagued by the increase in the mosquito population… and other vectors [such as] roaches, rats and flies. Therefore, the cleanup and removal and clearing of waterlogged areas is of critical importance,” he emphasised.

The Prime Minister noted that the hot summer conditions, along with rainfall, will further contribute to heightening the possibility of an increase in these vectors and the transmission of diseases.

As such, he appealed to Jamaicans to properly store water in covered containers and destroy mosquito breeding sites around their homes.

“I urge all homeowners who are storing water and… leaving the containers open, that an easy way to control the growth of the mosquito population in your households is to cover the containers,” Mr. Holness said.

He pointed out that the NSWMA will shortly announce a schedule for the removal of bulky waste from homes.

Prime Minister Holness further indicated that the NWA will be actively cleaning various gullies.

Dengue symptoms include fever, headache, and joint and muscle pains. These are often resolved through rest and adequate hydration along with the use of paracetamol to treat the accompanying fever.

 

Contact: Chris Patterson

Release: JIS

Continue Reading

FIND US ON FACEBOOK

TRENDING