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Over 430 Beaches Employees get M3 Sales Training Certification



Providenciales, TCI, September 9, 2016 – In an ongoing effort to continuously improve sales service standard, Beaches Turks & Caicos Resorts Villages & Spa invited luxury travel sales guru, Geoffrey Fullerton of the Fullerton Management Group to once again host his highly successful M3 Sales & Service Training.

M3 Sales, which stands for Mindset, Mission & Moves of luxury travel professionals is a comprehensive training system designed to have its attendees apply the most successful mindset, mission and moves of highly successful luxury travel professionals including the revenue areas of various resort such as Beaches TCI.

Fullerton, founder and CEO of the Fullerton Management Group, delivered the training to 430 managers and staff at the resort using its Mindset, Mission & Moves approach, a highly interactive mixed media training system designed for luxury travel professionals.

Attendees say the training is life changing, empowering easy to understand and apply. On such successful attendees was Resort shop clerk Monisheka Fobes who attribute her success to Mr. Fullerton’s M3 course, “I work in the Resort Shop at Beaches Turks & Caicos.” She said, “I made a list of things that I wanted to accomplish and out of that list I have accomplished one of my major goals, which was to buy my own house. I have actually lived up to it and I now have my own home. I am very thankful for the M3 Training; it has taught me a lot. Now, I am just going out and pushing through to make a difference in my life.”

The end goal of the M3Sales   training is for attendees to raise revenue and returning guest counts through 7 key objectives. They will become more self-confident, willing to communicate with anyone, anywhere, anytime. This improves their skills to effectively present their products/services, raise their personal level of production and enjoy their work on a more fulfilling level. The end result is increased profits for the organizations that apply the M3 principles.

“I am very impressed with the outstanding attendance, motivation and results when I come to Beaches Turks & Caicos.” Said Fullerton “The professionals who attend are motivated, engaged and very result oriented. From the executives to the heads of departments, the dedication is gratifying.”

When asked Mr. Fullerton what motivation that led you to conduct this training he said the Caribbean region and culture has great potential for development that could have a global impact but was largely underserved with resources underutilized. Fullerton felt his expertise could draw out, nurture and develop the cultural potential of the Caribbean people. This led him to adopt the goals of a) Enhancing the economic standing of those trained by Fullerton Management Group and b) improving the reputation of the Caribbean people, both native and adopted.

The wins and successes are evident with close to 100% of the M3 graduates submitting written success stories based on actual application.” Said Fullerton

According to Beaches Turks & Caicos Managing Director Don Dagenais, “Geoffrey’s program is so well received we’ve suggested that he return in November for his advanced M3 Training System.”

The training is part of Fullerton Management Group’s travels this year through six countries delivering training to 23 other Sandals Beaches resorts and is focused on helping attendees achieve greater success through the improvement of skills, making their work more lucrative and fulfilling.

“M3 has been so wonderful! I used to be really laid back and so quiet you would not even notice I am there. It has helped me to start interacting with Talents and Guests. M3 helped me to persuade guests to book their next vacation for a couple months. Now I am powerful! ” Ally – Food & Beverage.

Fullerton Management Group, founded by Geoffrey Fullerton, a Jamaica native, is a sales, service and leadership training company for luxury resorts and duty-free retail sales organizations. Clients include Sandals Resorts International, Secrets Resorts, The John Bull Group of Companies and other luxury retailers throughout the Caribbean.



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Bahamas News

Press Release: Institute of Leadership and Management (ILM) Bahamas



February 3, 2023 – ILM Bahamas Centre held its Certificate Presentation Ceremony for Cohort 7.  The cohort consisted of fourteen (14) Senior Immigration Officers from the Department of Immigration.  This Cohort was a hybrid of in-person and online learning. Four of the Immigration Officers were from the Family Islands (Grand Bahama, Abaco, Berry Islands and Eleuthera).

Present at the ceremony were:  The Hon. Keith Bell, Minister of Labour and Immigration, Madam Justice J. Denise Lewis-Johnson, Permanent Secretary Ms. Ceceila Strachan, Executive Chair of NTA Ms. Agatha Marcelle, Executive Director of NTA Mr. Terry Murray, Director of Immigration Mrs. Keturah Ferguson, Deputy Director of Immigration Mr. Dwight Beneby, Ms. Esther McKinney Office Manager at the Department of Immigration.

The guest speaker at the ceremony was Dr. Donald M. McCartney a Leadership and Management Consultant with Motivation Incorporated Bahamas and the United States. He was a former senior public servant.  He was also a First Assistant Secretary in the Ministry of Public Service with responsibility for the Northern Bahamas. He was also a former educator and professor at various colleges in the United States.

In his address to ILM Cohort 7, Dr. McCartney spoke about having the courage to lead and that leadership goes beyond SELF.  It’s not about you or your ego but rather more about contributing to nation building. He said, “We must be prepared to take the bold steps that would not lead us into the abyss of despair but on the road that leads us to lift up our heads to the rising sun and press onward to the mountaintop experience, which will lead us to become the proud and productive people we were destine to be.”  He also expanded on the four fundamental virtues: COURAGE, TEMPERANCE, JUSTICE AND WISDOM.  Additionally, he expanded on the focus and influence of courage, on the ego and discipline.

The Hon. Keith Bell, Minister of Labour and Immigration brought brief remarks on the occasion.  Some of the highlights of his speech were that Immigration is one of the highest revenue earners, challenges within the Department of Immigration such as lack of autonomy from the Public Service as compared to the other armed forces. He also talked about that the fact that the top tier is going to be retired within two years and this would be an opportunity for many of the graduates of this Cohort 7 to gain upward mobility.

He also stated that there needs to be a complete overhaul of the Immigration Act, and a review of the Asylum Bill.  Furthermore, he discussed the inevitable need for the relocation of the Department of Immigration from its current location. Lastly, he stated that we must tread a delicate balance between enforcing the law and being humane, in regards to shanty towns.

It is noteworthy that the ILM Centre at the National Training Agency recently obtained a Centre upgrade.  The ILM Centre Bahamas now hold the statue of Direct Claim Status with City and Guilds of London. Additionally, the Centre is now registered with the National Accreditation and Equivalency Council of the Bahamas (NAECOB) for all of its current course offerings. The ILM Department is lead Miss Pamela Gomez as the ILM Centre Coordinator. Registration is now open for Level 2 Certificate in Leadership and Team Skill and Level 3 Certificate in Leadership and Management. Our mission statement is, “Helping people, organizations, and economies develop their skills for growth.”

For more information, contact the ILM Centre Bahamas located in the Gladstone Road Business Centre by calling 461-6021 or 461-6008.

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Bahamas News

Sugar and salt tax campaigns gaining steam 



By Dana Malcolm

Staff Writer 



February 7, 2023 – A global battle on sugar and salt is ramping up as the United States joins The Bahamas and Barbados in creating proposals for historic sugar and salt laws.

The country’s Agricultural Department for the first time in history, proposed a cap on the amount of sugar to be allowed in school meals.

The World Health Organization has found that North America and the Caribbean have the highest rates of childhood diabetes in the world and based on the International Diabetes Federation’s Diabetes Atlas we also have the second highest prevalence of Diabetes overall for all global regions at 14 percent  or 51 million people with a projected 24 percent increase in just 22 years.

Barbados, the United States, Canada, Haiti, Mexico, Belize and St. Kitts and Nevis are all suffering from incredibly high rates of diabetes.

Barbados and The Bahamas announced sugar taxes last month; the hope is to reduce the importation and sale of sugar and salt rich foods.

Advocates across the Caribbean including Jamaica, Trinidad, and others have been campaigning for sugar taxes in their own countries with support from the public.

Now the proposed nutritional rules for the United States would set firm boundaries on how much salt and sugar can legally be added to meals, setting a new standard as most food imports for countries like The Bahamas are from the US.

The plan for the US is expected to be rolled out by 2025.

The rules, are unapologetically an attempt to cut down incidences of diabetes and other diseases fueled by unhealthy diets, according to media reports.

For now, the quantities on sugar and salt additives is an idea waiting wider consultation.

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Texas bans TikTok from government agencies 



By Dana Malcolm 

Staff Writer

#USA, February 7, 2023 – Chinese owned TikTok has officially been banned from Government devices in another US State following the passing of a new law banning the social media app on Federal devices in December.  Texas Governor Greg Abott made the decision for his state following Virginia, Maryland, Alabama and Utah.

In a statement posted to his website Abbott said “The security risks associated with the use of TikTok on devices used to conduct the important business of our state must not be underestimated or ignored.”

He also claimed the app was harvesting significant amounts of data from users’ phones, maintaining the ban was necessary to  protect Texas’ sensitive information from threats.

The ban on downloading and use will apply to both state and personal devices with internet connectivity  that are used to conduct state business including cell phones, laptops, tablets and desktops.

It also prohibits residents from conducting state business with devices that have TikTok or other ‘prohibited technology’ enabled on them and bans any device with this technology from entry and use in sensitive areas, locations or meetings. The ban must be in effect by February 15 in all state agencies. There was no indication it would affect devices, personal or otherwise, not used to conduct state business.

The ban comes amidst increased tensions between the country and the Republic of China over a spy balloon that was sent into US airspace by China and then shot down by the US.

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